Founded in 2007, Dharma Merchant Services (dharmamerchantservices.com) is a merchant account provider based in San Francisco, California. A certified green eco-friendly business, the company advertises that it donates 50% of its net profits to non-profit organizations. Dharma Merchant Services is a registered Independent Sales Organization (ISO) and MasterCard Member Service Provider (MSP) with Wells Fargo Bank NA, Walnut Creek, California. The company itself is headquartered at 100 Bush St., Suite 1580, San Francisco, California 94104. Jeff Marcous is the co-founder and CEO of Dharma Merchant Services.
Featured Products & Services
Dharma Merchant Services has recently partnered with Clover to provide mobile phone processing and tablet-based POS options for merchants. Dharma is offering the Clover Mini station for a purchase price of $499 and a monthly fee of $40, which includes Clover’s PRO software set. For mobile EMV payments, Dharma is offering Clover Go, a headphone jack card reader for smartphones that costs $99 to purchase and $10 per month. Dharma’s preferred EMV terminal solution is the FD-130 terminal, which allows EMV processing, Chip-and-PIN acceptance, tip adjustment, and PIN bypass.
Dharma also recently lowered its rates for restaurants, bars, and quick-service restaurants. In order to meet the needs of these low-average-ticket business types, Dharma is now offering a rate of interchange plus 0.20% plus $0.07 to this particular industry-type.
Sales & Marketing
Key Points - Sales & Marketing
|Uses Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||Yes|
Dharma Merchant Services appears to utilize its client network, its website, and community outreach efforts to market its services. There is no indication that the company partners with independent sales entities at this time. Additionally, the Dharma Merchant Services website actively promotes Interchange-plus pricing and does not appear to engage in deceptive advertising strategies. We cannot find any negative Dharma Merchant Services reviews at this time; we therefore award the company an “A+” rating in this category.
Dharma Merchant Services Marketing Example
Costs & Contract
Key Points - Costs & Contract
Dharma Merchant Services advertises Interchange-plus pricing (interchange plus 0.25% + $0.10 per transaction for in-store payments and interchange plus 0.35% + $0.15 per transaction for e-commerce payments) and no long-term service agreements. The company claims to charge a $15 monthly fee that includes PCI compliance, and there is a $25 account closure fee upon termination of service. Dharma is best suited for merchants processing over $10,000 per month, so the company will refer most merchants processing below that to another provider. Interchange-plus pricing is the most transparent pricing model available, and the company’s additional fees appear to be well below industry averages. These figures, coupled with the total absence of complaints regarding the standard Dharma Merchant Services contract, merit an “A+” rating according to our criteria.
Complaints & Service
Key Points - Complaints & Service
|Total Online Complaints||1|
|Live Customer Support||Yes|
|Most Common Complaint||Not Applicable|
We are currently unable to locate any Dharma Merchant Services complaints that accuse the company of being a ripoff or a scam. In fact, all of the available online reviews about Dharma are positive testimonials. This spotless complaint record is likely a product of the company’s transparent marketing and rate structure, but an effective customer support staff might also play a large role. Dharma’s website provides an email form and designated local and toll-free customer support phone numbers.
Key Points - BBB
|Product & Service Complaints||1|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Dharma Merchant Services has been an accredited business of the Better Business Bureau since 2010 and has received an “A+” rating as of this review. Only one complaint has been filed against the company regarding an issue with the product or service. In this case, the merchant processed an amount that exceeded their account’s processing limits, which resulted in the transaction being withheld. The complainant ultimately received their funds and reported the issue as successfully resolved. Considering the company’s complaint total and resolution ratio, we agree with the BBB‘s rating at this time.
Related: EMV Terminal Recommendations
About Phillip Parker
Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.Schedule a Consultation with Phillip
Related: Phillip’s Top All-Purpose Merchant Account Picks
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