Dharma Merchant Services Review

Dharma Merchant Services Overview

A Socially Responsible Credit Card Processor

Founded in 2007, Dharma Merchant Services (dharmamerchantservices.com) is a merchant account provider originally based in San Francisco, California but now headquartered in Vancouver, Washington. A certified green eco-friendly business, the company advertises that it donates a percentage of its net profits to non-profit organizations. Dharma Merchant Services is a low-cost payment processing option for the health care industry, including for hospitals, EMS, rehab clinics, walk-in clinics, occupational therapists, speech therapists, and veterinarians.

Location and Ownership

Dharma Merchant Services is a registered Independent Sales Organization (ISO) and MasterCard Member Service Provider (MSP) with Synovus Bank, Columbus, Georgia. The company itself is headquartered at 500 W 8th St Suite 270, Vancouver, Washington 98660. Jeff Marcous is the co-founder and CEO of Dharma Merchant Services.

Featured Products & Services

Dharma Merchant Services has recently partnered with Clover to provide mobile phone processing and tablet-based POS options for merchants. Dharma is offering the Clover Mini station for a purchase price of $499 and a monthly fee of $10, which includes Clover’s PRO software set. The company also resells the flagship Clover POS solution at $1,349 per device, which includes a full cash drawer, built-in fingerprint scanner, and high-speed printer. For mobile EMV payments, Dharma is offering Clover Flex. Dharma’s preferred EMV terminal solution is the FD-130 terminal, which allows EMV processing, Chip-and-PIN acceptance, tip adjustment, and PIN bypass.

Reduced Rates For Restaurants

Dharma also recently lowered its rates for restaurants, bars, and quick-service restaurants. In order to meet the needs of these low-average-ticket businesses, Dharma is now offering a rate of interchange plus 0.15% plus $0.07 to this particular industry type.

Dharma Merchant Services Review Table of Contents

  • Costs & Contract: Dharma Merchant Services offers a month-to-month contract with interchange-plus pricing and a $25 account closure fee.
  • Complaints & Service: Dharma Merchant Services has received fewer than 10 public complaints.
  • BBB Rating: Dharma Merchant Services has an “A+” rating with the Better Business Bureau and has received zero complaints in the past three years.
  • Sales & Marketing: Dharma Merchant Services does not hire independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Dharma Merchant Services

Advertising Disclosure: Our unbiased reviews are supported in part by helping you find highly reviewed merchant accounts. You can learn more here.

Products & Services Offered

Types of Businesses Served

  • Retail
  • E-commerce
  • Non-profit
  • Restaurant
  • B2B

Dharma Merchant Services Rates, Fees, and Costs

Standard Fees

Swipe Rate IC + 0.15% + $0.07
Keyed Rate IC + 0.20% + $0.10
Account Closure Fee $25
PCI Compliance Fee None
Equipment Lease Terms Variable

Fully Transparent Rates

Dharma Merchant Services advertises Interchange-plus pricing (interchange plus 0.15% + $0.07 per transaction for in-store payments, interchange plus 0.20% + $0.10 per transaction for e-commerce payments, and interchange plus 0.15% + $0.07 for restaurants) and no long-term service agreements. The company claims to charge a $20 monthly fee that includes PCI compliance, and there is a $25 account closure fee upon termination of service.

Ideal For High Volume Businesses

Dharma is best suited for merchants processing over $10,000 per month, so the company will refer most merchants processing below that to another provider. The company offers especially low rates for enterprise-level processors– specifically offering discounted rates for retail merchants processing over $100,000 per month.

No Contract Complaints

Interchange-plus pricing is the most transparent pricing model available, and the company’s additional fees appear to be well below industry averages. These figures, coupled with the general absence of complaints regarding the standard Dharma Merchant Services contract, merit an “A” rating according to our criteria.

Response from Dharma Merchant Services

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Dharma Merchant Services Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Volume

We are currently unable to locate any Dharma Merchant Services complaints that accuse the company of being a ripoff or a scam. There are only a handful of complaints to be found against the company across all consumer protection websites, and most of these complaints either state that their applications were rejected by Dharma or vaguely describe “bad” experiences. Nearly all of the available online reviews about Dharma are positive testimonials.

Dharma Merchant Services Customer Support

This generally spotless complaint record is likely a product of the company’s transparent marketing and rate structure, but an effective customer support staff might also play a large role. Dharma’s website provides an email form and designated local and toll-free customer support phone numbers. These channels appear to do a great job of handling issues even when compared with top-rated credit card processors for customer service.

Response from Dharma Merchant Services

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Dharma Merchant Services BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

No BBB Complaints

Dharma Merchant Services has been an accredited business of the Better Business Bureau since 2010 and receives an “A+” rating as of this review. The company has not received any complaints through the BBB in the past three years.

An “A” Performance Overall

Considering Dharma’s clean complaint record, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to view the BBB’s information with skepticism.

Response from Dharma Merchant Services

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Truth In Marketing & Advertising

Key Points

Uses Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms Yes

Complete Pricing Disclosure

Dharma Merchant Services appears to utilize its client network, its website, and community outreach efforts to market its services. There is no indication that the company partners with independent sales entities at this time. Additionally, the Dharma Merchant Services website actively promotes Interchange-plus pricing and lists the company’s full fee schedule for anyone to view.

No Red Flags

We cannot find any negative Dharma Merchant Services reviews regarding the company’s sales approach at this time; we therefore award the company an “A” rating in this category. That said, it is always a wise idea to get a professional analysis of your contract with a third-party statement audit.

Response from Dharma Merchant Services

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Dharma Merchant Services Marketing Example

Dharma Merchant Services Logo

Our Opinion of Dharma Merchant Services

An Excellent Option For Most Merchants

According to all available information, Dharma Merchant Services rates as an exemplary merchant services provider. The company appears to offer transparent pricing and excellent customer service, and its eco-friendly and non-profit initiatives are sure to be appealing for many merchants. Merchants are encouraged to read their contracts carefully even when dealing with a highly rated payment processor.

Phillip Parker is a former merchant services sales agent who believes the industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. He created this website to help you avoid the bad players, save money on fees, and to get peace of mind with your merchant account. If you would like to help support his work, learn more about our cost reduction service. We can evaluate your statement, tell you exactly how much you're overpaying, and then help you dramatically reduce your fees with your current credit card processor. Looking to switch instead? See our list of the best merchant account providers.

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1 Review Leave Your Review for Dharma Merchant Services Below

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  1. Mark Klug says:

    What a mistake. The worst technical support I have ever dealt with.

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