Dharma Merchant Services Review

Overview

Founded in 2007, Dharma Merchant Services (dharmamerchantservices.com) is a merchant account provider based in San Francisco, California. A certified green eco-friendly business, the company advertises that it donates 50% of its net profits to non-profit organizations. Dharma Merchant Services is a registered Independent Sales Organization (ISO) and MasterCard Member Service Provider (MSP) with Wells Fargo Bank NA, Walnut Creek, California. The company itself is headquartered at 100 Bush St., Suite 1580, San Francisco, California 94104. Jeff Marcous is the co-founder and CEO of Dharma Merchant Services.

Featured Products & Services

Dharma Merchant Services has recently partnered with Clover to provide mobile phone processing and tablet-based POS options for merchants. Dharma is offering the Clover Mini station for a purchase price of $549 and a monthly fee of $10, which includes Clover’s PRO software set. For mobile EMV payments, Dharma is offering Clover Flex. Dharma’s preferred EMV terminal solution is the FD-130 terminal, which allows EMV processing, Chip-and-PIN acceptance, tip adjustment, and PIN bypass.

Dharma also recently lowered its rates for restaurants, bars, and quick-service restaurants. In order to meet the needs of these low-average-ticket businesses, Dharma is now offering a rate of interchange plus 0.20% plus $0.07 to this particular industry type.

Key Points

  • Sales & Marketing: Dharma Merchant Services does not hire independent sales agents and has not received any complaints about its sales practices.
  • Costs & Contract: Dharma Merchant Services offers a month-to-month contract with interchange-plus pricing and a $25 account closure fee.
  • Complaints & Service: Dharma Merchant Services has received fewer than 10 public complaints.
  • BBB Rating: Dharma Merchant Services has an “A+” rating with the Better Business Bureau and has received zero complaints in the past three years.
  • Rates & Fees: How Merchants Got The Best Rates With Dharma Merchant Services

Dharma Merchant Services Products and Services

Industries

  • Retail
  • E-commerce
  • Non-profit
  • Restaurant
  • B2B

Response from Dharma Merchant Services

Are you with Dharma Merchant Services? Add your own voice here!

a

Sales & Marketing

Key Points - Sales & Marketing

Uses Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms Yes

Dharma Merchant Services appears to utilize its client network, its website, and community outreach efforts to market its services. There is no indication that the company partners with independent sales entities at this time. Additionally, the Dharma Merchant Services website actively promotes Interchange-plus pricing and lists the company’s full fee schedule for anyone to view. We cannot find any complaints about Dharma’s sales approach at this time; we therefore award the company an “A” rating in this category.

Response from Dharma Merchant Services

Are you with Dharma Merchant Services? Add your own voice here!

Dharma Merchant Services Marketing Example

a

Costs & Contract

Key Points - Costs & Contract

Swipe Rate IC + 0.25% + $0.10
Keyed Rate IC + 0.35% + $0.15
Account Closure Fee $25
PCI Compliance Fee None
Equipment Lease Terms Variable

Dharma Merchant Services advertises Interchange-plus pricing (interchange plus 0.25% + $0.10 per transaction for in-store payments, interchange plus 0.35% + $0.15 per transaction for e-commerce payments, and interchange plus 0.20% + $0.07 for restaurants) and no long-term service agreements. The company claims to charge a $10 monthly fee that includes PCI compliance, and there is a $25 account closure fee upon termination of service. Dharma is best suited for merchants processing over $10,000 per month, so the company will refer most merchants processing below that to another provider. Interchange-plus pricing is the most transparent pricing model available, and the company’s additional fees appear to be well below industry averages. These figures, coupled with the general absence of complaints regarding the standard Dharma Merchant Services contract, merit an “A” rating according to our criteria.

Response from Dharma Merchant Services

Are you with Dharma Merchant Services? Add your own voice here!

a

Complaints & Service

Key Points - Complaints & Service

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

We are currently unable to locate any Dharma Merchant Services complaints that accuse the company of being a ripoff or a scam. There are only a handful of complaints to be found against the company across all consumer protection websites, and most of these complaints either state that their applications were rejected by Dharma or vaguely describe “bad” experiences. Nearly all of the available online reviews about Dharma are positive testimonials. This generally spotless complaint record is likely a product of the company’s transparent marketing and rate structure, but an effective customer support staff might also play a large role. Dharma’s website provides an email form and designated local and toll-free customer support phone numbers.

Response from Dharma Merchant Services

Are you with Dharma Merchant Services? Add your own voice here!

a

BBB

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Dharma Merchant Services has been an accredited business of the Better Business Bureau since 2010 and receives an “A+” rating as of this review. The company has not received any complaints through the BBB in the past three years. Considering Dharma’s clean complaint record, we agree with the BBB’s rating at this time.

Response from Dharma Merchant Services

Are you with Dharma Merchant Services? Add your own voice here!

Dharma Merchant Services Logo

Dharma Merchant Services Bottom Line

According to all available information, Dharma Merchant Services rates as an exemplary merchant services provider. The company appears to offer transparent pricing and excellent customer service, and its eco-friendly and non-profit initiatives are sure to be appealing for many merchants. Merchants are encouraged to read their contracts carefully even when dealing with a highly rated payment processor.

Phillip Parker is a former merchant services sales agent who believes the industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. He created this website to help you avoid the bad players, save money on fees, and to get peace of mind with your merchant account. If you would like to help support his work, learn more about our cost reduction service. We can evaluate your statement, tell you exactly how much you're overpaying, and then help you dramatically reduce your fees with your current credit card processor. Looking to switch instead? See our list of the best merchant account providers.

Schedule a Consultation with Phillip

1 Review Leave Your Review for Dharma Merchant Services Below

    Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  1. Mark Klug says:

    What a mistake. The worst technical support I have ever dealt with.

Leave a Review for Dharma Merchant Services

Your email address will not be published. Required fields are marked *

Please do not use profanity or ALL CAPITAL LETTERS in your review. Reviews must provide a detailed account of your experience. By submitting a review or comment to CPO, you are agreeing to our Comment Policy.