PaymentPop Rating for Electronic Merchant Systems
Negative Feedback
It is a scam company. It is as plain as simple as that. They will hold your money citing chargeback ratio and they will use every wrong chargeback to support their claims and even call customers to scare them into filing a chargeback for already refunded transactions. They have around $14500 of our money on hold. They don’t communicate anything and let your money go into risk reserve so they can hold it for longer periods. We have won every chargeback and whenever we are close to getting below 2% threshold then somehow we get a chargeback for already refunded transaction and EMS says they can’t do anything about it and it has to affect the ratio. This is simply fraud to hold your money. Stay away from them!!!
Positive Feedback
There are no positive reviews published about Electronic Merchant Systems on the PaymentPop website.
Electronic Merchant Systems BBB Rating
Electronic Merchant Systems has an average customer review rating of 4.27/5 stars on Better Business Bureau based on 48 customer reviews. The company has received 90 complaints closed in the last 3 years, with 34 complaints closed in the last 12 months. Common themes in the reviews and complaints include issues with billing and collection, as well as some customers expressing dissatisfaction with the company’s response to their concerns.
Negative Feedback
Horrible company, horrible customer service, very rude and challenging. How old my payout and caused four overdraft fees to my business account. I would leave no stars, but that was not an option.
Positive Feedback
Of all the credit card companies I have done business with, I can safely say EMS is the best so far! Their service is excellent. They help with your business in every way necessary to handle today’s credit and debit card customers.
Trustpilot Rating for Electronic Merchant Systems
Electronic Merchant Systems (EMS) has a 2.3 rating on Trustpilot, with a majority of the 54 reviews being negative. The common themes in these reviews include complaints about poor service, bad communication, undisclosed fees, and issues with fund holds and payment processing. Many reviewers express frustration with the company’s practices and customer service.
Negative Feedback
EMS is by far the worst merchant services company I have ever dealt with. They’ll shut down your account unexpectedly and hold your funds. I strongly advise other business owners to steer clear of EMS. Their lack of communication and unreasonable policies can easily burn your business to the ground. Save yourself the headache and find a more reliable payment processor.
Positive Feedback
My terminal was fried from a power surge. They quickly resolved the issue sending me a new terminal for the next day.
Google Rating for Electronic Merchant Systems
Electronic Merchant Systems has a 4.2 out of 5 star rating based on 48 user reviews on Google.
Positive Feedback
Well being In business for over 30 years has allowed us to try handful of companies to handle our credit card transactions and deposits and we haven’t seen a better service yet then EMS. They sent over a guy named Rudy to take care of us and he has handled our account well enough for me to want to leave a review lol. Great rates and great customer service, I would recommend their services over the competitors. Can’t beat free equipment!
Negative Feedback
Don’t waste your time with these con artists. They just say what you want to hear to get you off the phone and then the following day act like nothing happened and that you never talked to anyone. So heads up if you decide to use them record and save EVERYTHING for they can’t keep their story straight.
Yelp Rating for Electronic Merchant Systems
Electronic Merchant Systems has a 1.8 out of 5 star rating based on 5 user reviews on Yelp.
Positive Feedback
I have been with them for almost 2 years and its awesome!!! I use the FLOK system which is similar to the Starbucks online rewards and the chic-fil-a rewards that I use. Its super convenient for my deli market and just increased my revenue immensely!! I had an issue with my system and was able to call them late at night to help assist me and they brought someone out early in the morning to fix the problem, everyone was completely nice from the beginning and until this day!
Negative Feedback
I have never gotten good service from this company. I have a company that charges a large invoice every year and it’s like pulling teeth to get them to release the funds when I charge that companies card. Many years I end up cancelling the transaction through EMS and running it through Square. And trust me, I am no fan of Square. The concept is good here…better rates than square and large enough to handle it. But it just isn’t here. I’m still on the hunt for a replacement of Sqaure!! This isn’t it….sad!
ComplaintsBoard Rating Analysis
The complaints page for Electronic Merchant Systems on ComplaintsBoard.com features several customer complaints. These complaints highlight issues such as poor customer service, difficulties in resolving account problems, and dissatisfaction with fees and contract terms.
Negative Feedback
Today, on 4/19/2022, I attempted to resolve an alleged balance with Electronic Payment Solutions. The representative was rude, cutting me off multiple times. I offered to pay $150 of the $250 balance, but the representative questioned why I wouldn’t pay the full amount. Previously, this representative had been disrespectful, doubting my intention to call back and complaining about his efforts to reach me. This lack of professionalism and customer service is unacceptable.
– Complaint from K. Kulas
My business has struggled to resolve an issue with Electronic Merchant Systems for weeks. We’ve been ignored by the retention department and customer service. We wanted to end our relationship with EMS due to poor service and high fees, but faced an early contract termination fee of around $700 and were told a new credit card company would have to pay approximately $1400 to take over our account. The fees are outrageous, and the service has been terrible. I will never work with this company again.
– Complaint from J. Howell
Positive Feedback
There are no positive reviews published about Electronic Merchant Systems on the ComplaintsBoard.com website.
Source: ComplaintsBoard.com
