EVO Payments: An In-Depth Look Into User Reviews and Reputation

EVO Payments International, also known as EVO Merchant Services, is a U.S.-based merchant services provider that serves merchants domestically, in Canada, South and Central America, and in Europe. Reports show that the company was started as a small ISO in 1989 and has grown into one of the larger non-bank merchant account providers in the United States today, evidenced in part by its acquisition of PowerPay in 2012 and its acquisition of Sterling Payment Technologies in 2017.

Other acquisitions include ClearOne, Way2Pay, SF Systems, Delego, Pago Fácil, Encore Group, Intelligent Payments Group, Anderson Zaks,  parts of SF Systems, and even parts of Citigroup. In December 2021 a major partnership came about when EVO acquired a majority interest in the National Bank of Greece’s merchant acquiring business. A further partnership with Lawn Buddy was initialized in 2022, and one with KwickPOS in 2023.

A major announcement came about in 2022, when Global Payments announced they would be buying EVO Payments. As of this writing, this is an ongoing process.

Payment Processing

EVO Payments provides electronic payment processing services, supporting most major debit and credit cards. They offer payment capabilities in over 150 currencies, along with services such as EMV swipers, payment gateways, marketing services, data reporting and analytics, gift and loyalty programs, cash advances, and cross-border payments.

Global Solutions

EVO Payments International serves an international market with payment processing solutions available in over 50 countries, supporting more than 150 currencies.

Point-of-Sale Systems

EVO Payments International offers a range of point-of-sale (POS) systems designed to meet the needs of various businesses. From countertop terminals to mobile and tablet-based solutions, these systems help merchants process transactions efficiently and securely.

Security and Fraud Prevention

EVO Payments International emphasizes security, employing advanced fraud prevention measures to protect merchants and customers. They use leading encryption and tokenization technologies to safeguard sensitive data during transactions and offer sophisticated fraud detection tools.

Integration and Developer Resources

EVO Payments International provides integration options with various e-commerce platforms and shopping carts, facilitating easy incorporation of their payment processing services into existing online stores. They also offer developer resources, such as APIs and SDKs.

Customer Support

EVO Payments International ensures a smooth payment processing experience by offering dedicated customer support through phone, email, and online chat.

Evaluating EVO Payments International Feedback

EVO Payments International has garnered a moderate volume of feedback for a company of its stature within the credit card processing industry. A portion of these reviews label the service as a scam or ripoff, primarily focusing on issues such as unexpected fund holds, sudden large withdrawals from merchants’ accounts, misleading sales practices often tied to equipment leases via resellers, allegations of unethical business practices from former employees and agents, and difficulties encountered when seeking customer support for dispute resolution. We welcome individuals to share their experiences with EVO Payments International in the comments section to provide a comprehensive perspective.

Customer Support Challenges

Complaints highlighting customer service challenges, such as ignored phone calls, misdirected transfers, and uncooperative interactions, have hindered EVO Payments International’s reputation as a customer-centric provider. Notably, a significant number of grievances originate from EVO Canada, suggesting potential regional discrepancies in the company’s service policies and practices.

Support Offerings by EVO Payments International

EVO Payments International extends customer support through telephone and round-the-clock email assistance. Despite these provisions, the company’s service has not been recognized among the foremost merchant account providers for exceptional customer service.