Nationwide Payment Solutions Reviews & Complaints

Nationwide Payment Solutions logo
4.5
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Pros & Cons
Pros: Cons:
Prioritizes client relationships. Limited contract transparency.
No deceptive advertising. Higher-than-average costs.
Specializes in parking industry. Complaints of hidden fees.
Offers customized solutions. Difficult account cancellation.
Accepts diverse payment types. Charges upon account closure.
Overcharges Reported

Getting the lowest costs with Nationwide Payments?
Probably not.
>>> See what we are finding <<<

Overview

In this review of Nationwide Payment Solutions, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will understand whether Nationwide Payment Solutions meets your payment processing needs.

About Nationwide Payment Solutions

Nationwide Payment Solutions, also known as Nationwide Payments, is a third-party processor offering merchant accounts and processing services to merchants across the U.S. The company was founded in 2002 and has grown rapidly in a short amount of time with a reported 2010 revenue of $17.4 million. Nationwide Payments appears to also do business as MuniciPAY, a payment processing solution specifically for the utility, government, and education industries. Nationwide Payment Solutions is a division of EVO Payments International.

There is now a separate website for Nationwide Payment Solutions and Nationwide Payments, and it's unclear what relationship the businesses now have.

Payment Processing Services

Nationwide Payment Solutions provides a platform for businesses to manage their payment processing needs. They offer a range of services aimed at improving the merchant services experience, particularly focusing on providing a seamless transition for businesses looking to switch their payment processing provider​.

Full-Service Payment Processing

Offering full-service payment processing, Nationwide Payment Solutions caters to businesses both in the US and Canada. They provide next-day funding with one of the industry's latest cut-off times at 11 PM EST, ensuring businesses have quicker access to their funds​.

Transparent Pricing

Nationwide Payment Solutions presents transparent pricing for their services. They offer competitive pricing with no-fee same-day funding for qualified account holders. Pricing for in-person payments is set at 2.5% + 10¢, e-commerce and invoicing at 2.9% + 30¢, and key entered transactions at 3.3% + 15¢​.

Various Payment Methods

The company provides a platform where businesses can accept a variety of payment methods. These include major credit cards, debit, ACH, Apple Pay, Google Pay, Tap and Go Cards, EMV, NFC, Wallets, and alternative payments such as buy now pay later, and cryptocurrency​.

Security and Additional Features

Additional features include security services to ensure safe transactions, rapid advance for quicker funding, and the ability to void transactions as needed. They also have variable pricing options to cater to different business needs. The review also mentions other benefits, BBB rating, and contract terms, which could be factors for businesses considering Nationwide Payment Solutions for their payment processing requirements​.

Nationwide Payments services
Nationwide Payments does not offer much information to the public on their website
Overcharges Reported

Getting the lowest costs with Nationwide Payments?
Probably not.
>>> See what we are finding <<<

Nationwide Payments Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Total

Nationwide Payment Solutions has garnered only a small number of negative reviews on popular forums, with none indicating the company as a scam or ripoff. Several complaints, notably from former agents as seen in Ripoff Report, involve disputes over unpaid commissions. The specifics of these situations remain unclear, and hence these complaints won’t significantly impact this review. Nationwide Payment Solutions has actively provided professional rebuttals to these complaints, demonstrating a commitment to addressing concerns. We invite you to contribute your own review of Nationwide Payment Solutions in the comments section below.

Nationwide Payment Solutions Lawsuits

No current class-action lawsuits or Federal Trade Commission (FTC) complaints have been found against Nationwide Payment Solutions. Clients seeking non-litigious resolutions for any issues with the company are advised to report them to the relevant supervisory organizations.

Nationwide Payment Solutions Customer Support Options

Additional complaints about Nationwide Payment Solutions relate to unexpected fees and fund holds. Most of these have been met with responses from company representatives. The company’s website, which previously offered a customer support phone number and 24/7 technical support line, along with dedicated email addresses for each department, now only provides a support form. While these changes in customer support channels are noteworthy, they fall short of establishing Nationwide Payment Solutions as a top-rated payment processor for customer service. Enhanced support options could better serve customers and potentially improve their satisfaction ratings.

Overcharges Reported

Getting the lowest costs with Nationwide Payments?
Probably not.
>>> See what we are finding <<<

Nationwide Payments Online Ratings

Here's How They Rate Online

No Longer has a Dedicated Profile

At the time of our last update to this review, the Better Business Bureau award Nationwide Payment Solutions an “A+” rating based on 1 complaint filed in the previous 36 months regarding an issue with billing or collections. However, in the time since the BBB has linked the company to EVO Payments International. While EVO has 215 complaints, all of those complaints do not necessarily have anything to do with Nationwide Payment Solutions. As such, this section of the company’s review will be excluded from its overall grade.

Nationwide Payments Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Interchange +
Equipment Leasing Unclear

Variable Pricing

Nationwide Payment Solutions offers pricing that adjusts according to a client’s specific needs and processing volumes. This flexibility includes a standard contract presenting a qualified rate of 1.95% plus $0.05, a mid-qualified rate of 2.9% plus $0.05, and a non-qualified rate of 3.54% plus $0.05 for keyed-in transactions. Furthermore, the contract proposes interchange-plus pricing options across these qualification categories at rates of interchange plus 0.50% plus $0.05, interchange plus 0.60% plus $0.05, and interchange plus 0.70% plus $0.05, respectively.

Clients have the opportunity to cancel their service without incurring a cancellation fee by providing a 60-day written notice and continuing their processing activities as usual during this period. Not adhering to this procedure results in a cancellation fee of $500 within the first service year or $250 after that. This policy is upheld by Nationwide Payment Solutions, despite some skepticism from clients.

Higher-Than-Average Costs

The company’s standard agreement outlines several fees, including an initial setup fee of $125, a monthly minimum fee of $25, an annual fee of $69, and a PCI compliance fee of $99 per year, among others. While these fees position Nationwide’s services as higher in cost compared to the most affordable merchant accounts, it’s noted that this is just one version of the contract. Sales representatives might have the flexibility to waive or reduce some of these costs. Clients are advised to request and thoroughly review all contract documents before making a commitment.

Nationwide Payment Solutions is committed to transparent practices, not engaging in misleading marketing or deceptive sales tactics. The company utilizes strategic partnerships, sub-ISOs, and independent sales agents for marketing, a strategy that has not led to significant complaints related to sales practices. Despite some past grievances about hidden fees, recent feedback does not support claims of intentional concealment by sales agents​“【oaicite:2】“​​“【oaicite:1】“​​“【oaicite:0】“​.

Overcharges Reported

Getting the lowest costs with Nationwide Payments?
Probably not.
>>> See what we are finding <<<

Nationwide Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing
Misleading Marketing No
Discloses All Important Terms No

No Deceptive Advertising

Nationwide does not use any misleading marketing or deceptive sales tactics that are apparent to this reviewer. The company appears to primarily market its services through strategic partnerships, sub-ISOs, and independent sales agents. Although this reseller strategy usually results in complaints among clients, there are currently no Nationwide Payment Solutions reviews online that accuse the company’s sales reps of unethical behavior.

No Serious Red Flags

Some older complaints refer to hidden or unexpected fees, but there are no accusations that a sales agent intentionally concealed them. If you suspect that Nationwide Payment Solutions is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

Overcharges Reported

Getting the lowest costs with Nationwide Payments?
Probably not.
>>> See what we are finding <<<

Our Nationwide Payments Review Summary

Our Final Thoughts

Nationwide Payment Solutions appears to be a solid credit card processing provider. Our research suggests that the vast majority of clients are satisfied with the company’s services. However, Nationwide could improve its rating slightly by eliminating some of the costly fees found in its standard contract.

Even when dealing with credit card processors that rate highly by our standards, we encourage readers to carefully examine the terms of any contract they are offered. It is also advisable to compare Nationwide’s pricing and fees with those of top overall providers. This thorough approach will help businesses secure the best possible terms and pricing for their credit card processing needs, ensuring they make well-informed decisions that align with their financial and operational goals.

Location & Ownership

Nationwide Payments is a registered ISO/MSP of Deutsche Bank Trust Company Americas, New York, New York. The company website lists its headquarters at 3801 Arapaho Road, Addison, Texas 75001. However, at the time of our last update to this review, the company listed its headquarters as 320 Cumberland Ave. Portland, Maine 04101, which is the same listed headquarters as EVO Payments International. Ray Eliante is listed as the CEO of Nationwide Payments.

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Overcharges Reported

Getting the lowest costs with Nationwide Payments?
Probably not.
>>> See what we are finding <<<

Testimonials & Complaints

How Did Nationwide Payments Treat You?

Overcharges Reported

Getting the lowest costs with Nationwide Payments?
Probably not.
>>> See what we are finding <<<

15 User Reviews

  • Sean

    Kearney's Auto Upholstery

    Got screwed out of 500 bucks because I misunderstood something when closing my account. Such BS.
    They told me it would take 60 days to close my account after I emailed a request to cancel. Did not hear the part about I had to put the 60 days in the email. No one took the time to contact me after getting the email to let me know it would be counted as an early termination.
    Now I am out 500 bucks and no one is willing to help me. You would think that, since I had been with them for over 20 years a little customer service would be nice… BUT NO!!! THEY GOT THEIR 500 BUCKS AND SCREW YOU!!!

  • Edward Marty

    Nationwide Payment Solutions has acknowledged that I cancelled my service on July 9, 2014 and followed their protocol in doing so. Every month since July of 2014, Nationwide has withdrawn anywhere $60 to $160. After numerous phone calls to the customer service number as well as the regional vice president, promises of email updates about refunding money illegally taken from my account, and generally getting the runaround from this company, I am left with no other option except to use whatever means necessary to make public that this company has, is, and will continue to swindle and steal from the unsuspecting people in the business community who they committed to help prosper. Shameful, illegal and deceitful, steer clear of Nationwide Payment Solutions!


    This post will help: Cancelling a Merchant Account Without Paying a Fee

    -Phillip

  • Stephen Bjers

    Cancellation sent to this company in October. They never closed out our account and have been debiting our account every month since then even after confirming that they received the cancellation. We keep getting the run around telling us that our refund is up for “review”, which they only seem to do on the 15th of every month. And the account is still open!!! Avoid this company if you can!!!


    This post will help: Cancelling a Merchant Account Without Paying a Fee

    – Phillip

  • Gretchen Thompson

    This business continued to debit my business account with monthly support fees and PIN fees after closing my account with them after 15 years. Watch Out for this. Their website states “standard of ethics” in the business industry. This practice of monthly debits and fees is illegal and not up to my standards of best business practices. They refuse to refund this money to me. I do not recommend them.


    From The Editor
    This Post Might Help: Cheapest Merchant Account Providers

  • mraceler

    Have been a long time customer but, they only get to cheat me once. Refused to pay a +$9,000 charge from a regular customer. Said it was over my high charge amount. Even though I sent them an NPS statement showing higher dollar charge. Credited some of the processing fees back to my account but decided around $300 wasn’t their responsibility. Whose then? I didn’t complain about the original charge. My customer didn’t complain. The only one complaining was NPS. In the real world, not covered by small type legalese or past practice, arbitrarily taking money under pretense of providing a service is considered theft by taking. Steal from me once.. your fault. Steal from me twice…my fault. Good-bye NPS.


    Are you with Nationwide Payment Solutions? Learn how to resolve this complaint.

  • Ricky

    Horrible company, they had so many hidden fees that it’s sickening.. It wasn’t until I researched these weird fees on my statement that I realized I was being ROBBED blind! Hidden transaction fees and surcharges that when I confronted them on they first denied then said they can eliminate them but not refund the past fees!! STAY AWAY

  • Aron

    Nationwide requires that you have a PCI cert – they tell you this AFTER you set your account.
    If you do not have this they will NOT release your gateway details to you.

    Very conveniently *sarcasm* they will refer to a partner company where you can buy one for $250.

    I lost a huge contract with a client because of this .

  • Peggy Miller

    I have been in the merchant industry for six years. I worked for a large processor that partnered with a large bank. My director constantly pushed so hard for sales and every day I had to fight with my conscience to try and achieve these unrealistic goals. Additionally, the customer service was questionable, and wait times ridiculous. They charged high annual PCI fees, and when the customer did not complete, almost $30.00 per month.
    I have since come to work at Nationwide. I have found the customer service department courteous and friendly. The tech department awesome! They are constantly on the cutting edge of bringing new technology to their clients.
    My old company charged $295.00 if you left the first year. $195.00 if you quit in the next two years. When they did leave, the company constantly lost the closure paperwork, continuing to charge for at least the last two months.
    Nationwide’s 60 day cancellation is a breath of fresh air for me, as a rep. I explain the policy to all my clients. Some people just give their 60 day cancellation and just stop processing, or switch to their new processor. The deal is you have to call, give us your 60 day notice, and continue processing for the 60 days. After that, you are free as a bird. I sat in the customer service department for 6 weeks. When the client finished honoring their commitment to us, they graciously thanked them and let them go. They are a fantastic company to work for, and they convinced me to work for them after I had decided to NEVER work in this industry again. They appreciate and respect my integrity.

    • Edward

      You work there, what are you going to tell people, stay away? Anyone looking at Nationwide Payments, please do your homework and see if your bank can beat their price. Look for next day processing. Weekend processing. Our batch deposits sometimes take up to 5 or 6 days to deposit. Cash flow hell.

  • jesus ramirez

    I have this merchant service for more than 6 years. I cancel the account. With them. And they charge me $250 dollars for a cancellation fee. They told me that I was in auto renew status every three years. Something they never told me. The customer service representative said if you come back with us i will give you back the 250 . Very unprofessional way of doing business. And I don’t. Recommended nation wide payment solutions. Why their rates are not good. They setuyour account. And them they. Disappeared for years. ‘

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Overcharges Reported

Getting the lowest costs with Nationwide Payments?
Probably not.
>>> See what we are finding <<<