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Nationwide Payment Solutions: Reviews & Complaints
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Nationwide Payment Solutions, also known as Nationwide Payments, is a third-party processor offering merchant accounts and processing services to merchants across the U.S. The company was founded in 2002 and has grown rapidly in a short amount of time with a reported 2010 revenue of $17.4 million. Nationwide Payments appears to also do business as MuniciPAY, a payment processing solution specifically for the utility, government, and education industries. Nationwide Payment Solutions is a division of EVO Payments International.
There is now a separate website for Nationwide Payment Solutions and Nationwide Payments, and it’s unclear what relationship the businesses now have.
Before we dive in, here’s a short summary of what we’ll cover:
- Nationwide Payment Solutions’ various payment processing services.
- The company has received a number of complaints, many of which can be found in the comment section below.
- The company’s contract terms are fairly expensive for the industry.
- The relationship between NPS and National Payments is currently unclear.
Payment Processing Services
Nationwide Payment Solutions provides a platform for businesses to manage their payment processing needs. They offer a range of services aimed at improving the merchant services experience, particularly focusing on providing a seamless transition for businesses looking to switch their payment processing provider.
Full-Service Payment Processing
Offering full-service payment processing, Nationwide Payment Solutions caters to businesses both in the US and Canada. They provide next-day funding with one of the industry’s latest cut-off times at 11 PM EST, ensuring businesses have quicker access to their funds.
Nationwide Payment Solutions presents transparent pricing for their services. They offer competitive pricing with no-fee same-day funding for qualified account holders. Pricing for in-person payments is set at 2.5% + 10¢, e-commerce and invoicing at 2.9% + 30¢, and key entered transactions at 3.3% + 15¢.
Various Payment Methods
The company provides a platform where businesses can accept a variety of payment methods. These include major credit cards, debit, ACH, Apple Pay, Google Pay, Tap and Go Cards, EMV, NFC, Wallets, and alternative payments such as buy now pay later, and cryptocurrency.
Security and Additional Features
Additional features include security services to ensure safe transactions, rapid advance for quicker funding, and the ability to void transactions as needed. They also have variable pricing options to cater to different business needs. The review also mentions other benefits, BBB rating, and contract terms, which could be factors for businesses considering Nationwide Payment Solutions for their payment processing requirements.
Location & Ownership
Nationwide Payments is a registered ISO/MSP of Deutsche Bank Trust Company Americas, New York, New York. The company website lists its headquarters at 3801 Arapaho Road, Addison, Texas 75001. However, at the time of our last update to this review, the company listed its headquarters as 320 Cumberland Ave. Portland, Maine 04101, which is the same listed headquarters as EVO Payments International. Ray Eliante is listed as the CEO of Nationwide Payments.
Table of Contents
- Costs & Contract: Offers tiered and interchange plus pricing under…
- Complaints & Service: Has received fewer than…
- BBB Rating: No longer has a dedicated…
- Sales & Marketing: Appears to hire independent sales representatives but has not…
Nationwide Payments Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
There are only a few negative Nationwide Payment Solutions reviews in the usual forums, and none suggest that the company is a scam or ripoff. A couple of these are complaints from former agents who report that they were not paid commissions they believed were due to them. The details of the circumstances are unclear, so the complaints will not count against the company for the purposes of this review. Nationwide also submitted professional rebuttals to the complaints, which reflects positively on the company. If you have your own Nationwide Payment Solutions review to make, please do so in the comments below.
Nationwide Payment Solutions Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Nationwide Payment Solutions. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Nationwide Payment Solutions Customer Support Options
The remaining complaints against Nationwide cite unexpected costs and fund-holds, and these have also received responses from company reps in most cases. The company website formerly listed a customer support phone number and 24/7 technical support line with dedicated email addresses for each department but now just has a support form. However, these channels are not enough to qualify it as a top-rated payment processor for customer service.
Nationwide Payments Online Ratings
Here's How They Rate Online
No Longer has a Dedicated Profile
At the time of our last update to this review, the Better Business Bureau award Nationwide Payment Solutions an “A+” rating based on 1 complaint filed in the previous 36 months regarding an issue with billing or collections. However, in the time since the BBB has linked the company to EVO Payments International. While EVO has 215 complaints, all of those complaints do not necessarily have anything to do with Nationwide Payment Solutions. As such, this section of the company’s review will be excluded from its overall grade.
Nationwide Payments Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
|Processing Rates||Interchange +|
Pricing with Nationwide appears to vary based on client needs and processing volumes, which is normal for this industry. The company’s standard contract includes a qualified rate of 1.95% plus $0.05, a mid-qualified rate of 2.9% plus $0.05, and a non-qualified rate of 3.54% plus $0.05 which would be charged to keyed-in transactions. The contract also lists an option for interchange-plus pricing for those same qualification categories at interchange plus 0.50% plus $0.05, interchange plus 0.60% plus $0.05, and interchange plus 0.70% plus $0.05, respectively.
The company has a unique policy that allows clients to cancel service anytime without a cancellation fee if they give a 60-day written notice and continue to process as normal during the 60-day grace period. Otherwise, if a client does not follow this protocol, they are subject to a $500 cancellation fee within the first year of service or a $250 fee after the first year. This policy may generate skepticism with some clients, but our research indicates that Nationwide appears to honor it completely.
A copy of the company’s standard agreement is available below. It lists an initial setup fee of $125, a monthly minimum fee of $25, an annual fee of $69, a PCI compliance fee of $99 per year, an annual regulatory reporting fee of $12, a monthly support fee of $10, and rates and fees for both interchange-plus and tiered pricing. These rates and fees are far from competitive with the cheapest merchant accounts, and, when taken as a whole, represent a very high cost of doing business. However, it should be noted that this sample agreement is only one version of the Nationwide Payment Solutions Merchants contract, and sales reps may be able to reduce or eliminate many of these fees after proper negotiation. Potential clients should be sure to request and carefully read all documentation before signing.
Nationwide Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
No Deceptive Advertising
Nationwide does not use any misleading marketing or deceptive sales tactics that are apparent to this reviewer. The company appears to primarily market its services through strategic partnerships, sub-ISOs, and independent sales agents. Although this reseller strategy usually results in complaints among clients, there are currently no Nationwide Payment Solutions reviews online that accuse the company’s sales reps of unethical behavior.
No Serious Red Flags
Some older complaints refer to hidden or unexpected fees, but there are no accusations that a sales agent intentionally concealed them. If you suspect that Nationwide Payment Solutions is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.
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