In this review of Nationwide Payment Solutions, we will provide a detailed overview of the company’s credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company’s pricing structure, contract terms, and specific services provided. By the end of this review, you will understand whether Nationwide Payment Solutions meets your payment processing needs.
About Nationwide Payment Solutions
Nationwide Payment Solutions, also known as Nationwide Payments, is a third-party processor offering merchant accounts and processing services to merchants across the U.S. The company was founded in 2002 and has grown rapidly in a short amount of time with a reported 2010 revenue of $17.4 million. Nationwide Payments appears to also do business as MuniciPAY, a payment processing solution specifically for the utility, government, and education industries. Nationwide Payment Solutions is a division of EVO Payments International.
There is now a separate website for Nationwide Payment Solutions and Nationwide Payments, and it’s unclear what relationship the businesses now have.
Nationwide Payments Homepage
Payment Processing Services
Nationwide Payment Solutions provides a platform for businesses to manage their payment processing needs. They offer a range of services aimed at improving the merchant services experience, particularly focusing on providing a seamless transition for businesses looking to switch their payment processing provider.
Nationwide Payment Solutions offers comprehensive payment processing services for businesses in the US and Canada. They provide next-day funding with a late cut-off time of 11 PM EST, allowing businesses faster access to their funds.
Transparent Pricing
Nationwide Payment Solutions is known for its transparent pricing model. They offer competitive rates with no-fee same-day funding for qualified accounts. The pricing structure includes 2.5% + 10¢ for in-person payments, 2.9% + 30¢ for e-commerce and invoicing, and 3.3% + 15¢ for key-entered transactions.
Various Payment Methods
The platform supports a wide range of payment methods, including major credit cards, debit cards, ACH, Apple Pay, Google Pay, Tap and Go Cards, EMV, NFC, digital wallets, and alternative payments like buy now, pay later, and cryptocurrency.
Security and Additional Features
Nationwide Payment Solutions offers robust security services to ensure safe transactions, along with features like rapid advance for quicker funding and the ability to void transactions as needed. They also provide variable pricing options to accommodate different business needs. Other factors such as their BBB rating and contract terms might be relevant for businesses considering their services for payment processing needs.
Nationwide Payments does not offer much information to the public on their website
Nationwide Payments Customer Reviews
Here's What Their Clients Say
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
Recent Lawsuits
No
Low Complaint Total
Nationwide Payment Solutions has garnered only a small number of negative reviews on popular forums, with none indicating the company as a scam or ripoff. Several complaints, notably from former agents as seen in Ripoff Report, involve disputes over unpaid commissions. The specifics of these situations remain unclear, and hence these complaints won’t significantly impact this review. Nationwide Payment Solutions has actively provided professional rebuttals to these complaints, demonstrating a commitment to addressing concerns. We invite you to contribute your own review of Nationwide Payment Solutions in the comments section below.
Nationwide Payment Solutions Lawsuits
No current class-action lawsuits or Federal Trade Commission (FTC) complaints have been found against Nationwide Payment Solutions. Clients seeking non-litigious resolutions for any issues with the company are advised to report them to the relevant supervisory organizations.
Nationwide Payments Online Ratings
Here's How They Rate Online
No Longer has a Dedicated Profile
At the time of our last update to this review, the Better Business Bureau award Nationwide Payment Solutions an “A+” rating based on 1 complaint filed in the previous 36 months regarding an issue with billing or collections. However, in the time since the BBB has linked the company to EVO Payments International. While EVO has 215 complaints, all of those complaints do not necessarily have anything to do with Nationwide Payment Solutions. As such, this section of the company’s review will be excluded from its overall grade.
Nationwide Payments Fees, Rates & Costs
A Closer Look at The Contract
Rates & Fees Summary
Cancellation Penalties
Yes
Monthly & Annual Fees
Yes
Processing Rates
Interchange +
Equipment Leasing
Unclear
Variable Pricing
Nationwide Payment Solutions offers pricing that adjusts according to a client’s specific needs and processing volumes. This flexibility includes a standard contract presenting a qualified rate of 1.95% plus $0.05, a mid-qualified rate of 2.9% plus $0.05, and a non-qualified rate of 3.54% plus $0.05 for keyed-in transactions. Furthermore, the contract proposes interchange-plus pricing options across these qualification categories at rates of interchange plus 0.50% plus $0.05, interchange plus 0.60% plus $0.05, and interchange plus 0.70% plus $0.05, respectively.
Clients have the opportunity to cancel their service without incurring a cancellation fee by providing a 60-day written notice and continuing their processing activities as usual during this period. Not adhering to this procedure results in a cancellation fee of $500 within the first service year or $250 after that. This policy is upheld by Nationwide Payment Solutions, despite some skepticism from clients.
Higher-Than-Average Costs
The company’s standard agreement outlines several fees, including an initial setup fee of $125, a monthly minimum fee of $25, an annual fee of $69, and a PCI compliance fee of $99 per year, among others. While these fees position Nationwide’s services as higher in cost compared to the most affordable merchant accounts, it’s noted that this is just one version of the contract. Sales representatives might have the flexibility to waive or reduce some of these costs. Clients are advised to request and thoroughly review all contract documents before making a commitment.
Nationwide Payment Solutions is committed to transparent practices, not engaging in misleading marketing or deceptive sales tactics. The company utilizes strategic partnerships, sub-ISOs, and independent sales agents for marketing, a strategy that has not led to significant complaints related to sales practices. Despite some past grievances about hidden fees, recent feedback does not support claims of intentional concealment by sales agents“【oaicite:2】““【oaicite:1】““【oaicite:0】“.
Nationwide does not use any misleading marketing or deceptive sales tactics that are apparent to this reviewer. The company appears to primarily market its services through strategic partnerships, sub-ISOs, and independent sales agents. Although this reseller strategy usually results in complaints among clients, there are currently no Nationwide Payment Solutions reviews online that accuse the company’s sales reps of unethical behavior.
No Serious Red Flags
Some older complaints refer to hidden or unexpected fees, but there are no accusations that a sales agent intentionally concealed them. If you suspect that Nationwide Payment Solutions is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.
Our Nationwide Payments Review Summary
Our Final Thoughts
Nationwide Payment Solutions appears to be a solid credit card processing provider. Our research suggests that the vast majority of clients are satisfied with the company’s services. However, Nationwide could improve its rating slightly by eliminating some of the costly fees found in its standard contract.
Even when dealing with credit card processors that rate highly by our standards, we encourage readers to carefully examine the terms of any contract they are offered. It is also advisable to compare Nationwide’s pricing and fees with those of top overall providers. This thorough approach will help businesses secure the best possible terms and pricing for their credit card processing needs, ensuring they make well-informed decisions that align with their financial and operational goals.
Contact Nationwide Payments
Contact & Customer Support
CEO
Ray Eliante
Address
3801 Arapaho Road, Addison, Texas 75001
Support
Online Contact Form
Testimonials & Complaints
How Did Nationwide Payments Treat You?
15 User Reviews
Sean
Kearney's Auto Upholstery
Got screwed out of 500 bucks because I misunderstood something when closing my account. Such BS.
They told me it would take 60 days to close my account after I emailed a request to cancel. Did not hear the part about I had to put the 60 days in the email. No one took the time to contact me after getting the email to let me know it would be counted as an early termination.
Now I am out 500 bucks and no one is willing to help me. You would think that, since I had been with them for over 20 years a little customer service would be nice… BUT NO!!! THEY GOT THEIR 500 BUCKS AND SCREW YOU!!!
Edward Marty
Nationwide Payment Solutions has acknowledged that I cancelled my service on July 9, 2014 and followed their protocol in doing so. Every month since July of 2014, Nationwide has withdrawn anywhere $60 to $160. After numerous phone calls to the customer service number as well as the regional vice president, promises of email updates about refunding money illegally taken from my account, and generally getting the runaround from this company, I am left with no other option except to use whatever means necessary to make public that this company has, is, and will continue to swindle and steal from the unsuspecting people in the business community who they committed to help prosper. Shameful, illegal and deceitful, steer clear of Nationwide Payment Solutions!
Having an issue with american express payments being transfered from Nationwide Payments to our American Express account all of a sudden. Second month in a row and still having the same issues, frustrating!
Cancellation sent to this company in October. They never closed out our account and have been debiting our account every month since then even after confirming that they received the cancellation. We keep getting the run around telling us that our refund is up for “review”, which they only seem to do on the 15th of every month. And the account is still open!!! Avoid this company if you can!!!
This business continued to debit my business account with monthly support fees and PIN fees after closing my account with them after 15 years. Watch Out for this. Their website states “standard of ethics” in the business industry. This practice of monthly debits and fees is illegal and not up to my standards of best business practices. They refuse to refund this money to me. I do not recommend them.
Have been a long time customer but, they only get to cheat me once. Refused to pay a +$9,000 charge from a regular customer. Said it was over my high charge amount. Even though I sent them an NPS statement showing higher dollar charge. Credited some of the processing fees back to my account but decided around $300 wasn’t their responsibility. Whose then? I didn’t complain about the original charge. My customer didn’t complain. The only one complaining was NPS. In the real world, not covered by small type legalese or past practice, arbitrarily taking money under pretense of providing a service is considered theft by taking. Steal from me once.. your fault. Steal from me twice…my fault. Good-bye NPS.
Horrible company, they had so many hidden fees that it’s sickening.. It wasn’t until I researched these weird fees on my statement that I realized I was being ROBBED blind! Hidden transaction fees and surcharges that when I confronted them on they first denied then said they can eliminate them but not refund the past fees!! STAY AWAY
Danielle McGillicuddy
Please contact me to resolve this issue at [email protected] or 877.290.1975 extension 5447.
Danielle McGillicuddy
Internal Sales and Communications Manager
Aron
Nationwide requires that you have a PCI cert – they tell you this AFTER you set your account.
If you do not have this they will NOT release your gateway details to you.
Very conveniently *sarcasm* they will refer to a partner company where you can buy one for $250.
I lost a huge contract with a client because of this .
Peggy Miller
I have been in the merchant industry for six years. I worked for a large processor that partnered with a large bank. My director constantly pushed so hard for sales and every day I had to fight with my conscience to try and achieve these unrealistic goals. Additionally, the customer service was questionable, and wait times ridiculous. They charged high annual PCI fees, and when the customer did not complete, almost $30.00 per month.
I have since come to work at Nationwide. I have found the customer service department courteous and friendly. The tech department awesome! They are constantly on the cutting edge of bringing new technology to their clients.
My old company charged $295.00 if you left the first year. $195.00 if you quit in the next two years. When they did leave, the company constantly lost the closure paperwork, continuing to charge for at least the last two months.
Nationwide’s 60 day cancellation is a breath of fresh air for me, as a rep. I explain the policy to all my clients. Some people just give their 60 day cancellation and just stop processing, or switch to their new processor. The deal is you have to call, give us your 60 day notice, and continue processing for the 60 days. After that, you are free as a bird. I sat in the customer service department for 6 weeks. When the client finished honoring their commitment to us, they graciously thanked them and let them go. They are a fantastic company to work for, and they convinced me to work for them after I had decided to NEVER work in this industry again. They appreciate and respect my integrity.
Edward
You work there, what are you going to tell people, stay away? Anyone looking at Nationwide Payments, please do your homework and see if your bank can beat their price. Look for next day processing. Weekend processing. Our batch deposits sometimes take up to 5 or 6 days to deposit. Cash flow hell.
Danielle Rourke
Hello Edward! Our pricing is extremely competitive, so I would definitely like to touch base with you ASAP to review your account. Also batch deposits should never take 5 or 6 days to deposit. Please reach out to me at [email protected] or at 877.290.1975 extension 5447 so I can look at your merchant account and resolve any issues you are having with batch deposits and review your pricing. I look forward to talking with you and helping get this resolved for you!
Katherine Toth
Edward 5-6 days for your money to be deposited is nothing compared to my deposits from early June-mid July that I’m still waiting for, LOL :(
I have this merchant service for more than 6 years. I cancel the account. With them. And they charge me $250 dollars for a cancellation fee. They told me that I was in auto renew status every three years. Something they never told me. The customer service representative said if you come back with us i will give you back the 250 . Very unprofessional way of doing business. And I don’t. Recommended nation wide payment solutions. Why their rates are not good. They setuyour account. And them they. Disappeared for years. ‘
Danielle McGillicuddy
Please contact me to resolve this issue at [email protected] or 877.290.1975 extension 5447.
Danielle McGillicuddy
Internal Sales and Communications Manager
Sharing your experience influences our rating and helps other business owners make informed decisions. Promotional content and contact information will not be published. Please provide a detailed summary of your experience.
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.
Sean
Got screwed out of 500 bucks because I misunderstood something when closing my account. Such BS.
They told me it would take 60 days to close my account after I emailed a request to cancel. Did not hear the part about I had to put the 60 days in the email. No one took the time to contact me after getting the email to let me know it would be counted as an early termination.
Now I am out 500 bucks and no one is willing to help me. You would think that, since I had been with them for over 20 years a little customer service would be nice… BUT NO!!! THEY GOT THEIR 500 BUCKS AND SCREW YOU!!!
Edward Marty
Nationwide Payment Solutions has acknowledged that I cancelled my service on July 9, 2014 and followed their protocol in doing so. Every month since July of 2014, Nationwide has withdrawn anywhere $60 to $160. After numerous phone calls to the customer service number as well as the regional vice president, promises of email updates about refunding money illegally taken from my account, and generally getting the runaround from this company, I am left with no other option except to use whatever means necessary to make public that this company has, is, and will continue to swindle and steal from the unsuspecting people in the business community who they committed to help prosper. Shameful, illegal and deceitful, steer clear of Nationwide Payment Solutions!
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
Katheirne Toth
Having an issue with american express payments being transfered from Nationwide Payments to our American Express account all of a sudden. Second month in a row and still having the same issues, frustrating!
This post will help: Best Payment Processors for Great Customer Service
-Phillip
Stephen Bjers
Cancellation sent to this company in October. They never closed out our account and have been debiting our account every month since then even after confirming that they received the cancellation. We keep getting the run around telling us that our refund is up for “review”, which they only seem to do on the 15th of every month. And the account is still open!!! Avoid this company if you can!!!
This post will help: Cancelling a Merchant Account Without Paying a Fee
– Phillip
Gretchen Thompson
This business continued to debit my business account with monthly support fees and PIN fees after closing my account with them after 15 years. Watch Out for this. Their website states “standard of ethics” in the business industry. This practice of monthly debits and fees is illegal and not up to my standards of best business practices. They refuse to refund this money to me. I do not recommend them.
From The Editor
This Post Might Help: Cheapest Merchant Account Providers
mraceler
Have been a long time customer but, they only get to cheat me once. Refused to pay a +$9,000 charge from a regular customer. Said it was over my high charge amount. Even though I sent them an NPS statement showing higher dollar charge. Credited some of the processing fees back to my account but decided around $300 wasn’t their responsibility. Whose then? I didn’t complain about the original charge. My customer didn’t complain. The only one complaining was NPS. In the real world, not covered by small type legalese or past practice, arbitrarily taking money under pretense of providing a service is considered theft by taking. Steal from me once.. your fault. Steal from me twice…my fault. Good-bye NPS.
—
Are you with Nationwide Payment Solutions? Learn how to resolve this complaint.
Ricky
Horrible company, they had so many hidden fees that it’s sickening.. It wasn’t until I researched these weird fees on my statement that I realized I was being ROBBED blind! Hidden transaction fees and surcharges that when I confronted them on they first denied then said they can eliminate them but not refund the past fees!! STAY AWAY
Danielle McGillicuddy
Please contact me to resolve this issue at [email protected] or 877.290.1975 extension 5447.
Danielle McGillicuddy
Internal Sales and Communications Manager
Aron
Nationwide requires that you have a PCI cert – they tell you this AFTER you set your account.
If you do not have this they will NOT release your gateway details to you.
Very conveniently *sarcasm* they will refer to a partner company where you can buy one for $250.
I lost a huge contract with a client because of this .
Peggy Miller
I have been in the merchant industry for six years. I worked for a large processor that partnered with a large bank. My director constantly pushed so hard for sales and every day I had to fight with my conscience to try and achieve these unrealistic goals. Additionally, the customer service was questionable, and wait times ridiculous. They charged high annual PCI fees, and when the customer did not complete, almost $30.00 per month.
I have since come to work at Nationwide. I have found the customer service department courteous and friendly. The tech department awesome! They are constantly on the cutting edge of bringing new technology to their clients.
My old company charged $295.00 if you left the first year. $195.00 if you quit in the next two years. When they did leave, the company constantly lost the closure paperwork, continuing to charge for at least the last two months.
Nationwide’s 60 day cancellation is a breath of fresh air for me, as a rep. I explain the policy to all my clients. Some people just give their 60 day cancellation and just stop processing, or switch to their new processor. The deal is you have to call, give us your 60 day notice, and continue processing for the 60 days. After that, you are free as a bird. I sat in the customer service department for 6 weeks. When the client finished honoring their commitment to us, they graciously thanked them and let them go. They are a fantastic company to work for, and they convinced me to work for them after I had decided to NEVER work in this industry again. They appreciate and respect my integrity.
Edward
You work there, what are you going to tell people, stay away? Anyone looking at Nationwide Payments, please do your homework and see if your bank can beat their price. Look for next day processing. Weekend processing. Our batch deposits sometimes take up to 5 or 6 days to deposit. Cash flow hell.
Danielle Rourke
Hello Edward! Our pricing is extremely competitive, so I would definitely like to touch base with you ASAP to review your account. Also batch deposits should never take 5 or 6 days to deposit. Please reach out to me at [email protected] or at 877.290.1975 extension 5447 so I can look at your merchant account and resolve any issues you are having with batch deposits and review your pricing. I look forward to talking with you and helping get this resolved for you!
Katherine Toth
Edward 5-6 days for your money to be deposited is nothing compared to my deposits from early June-mid July that I’m still waiting for, LOL :(
This post will help: How to Make Your Payment Processor Release Your Funds
-Phillip
jesus ramirez
I have this merchant service for more than 6 years. I cancel the account. With them. And they charge me $250 dollars for a cancellation fee. They told me that I was in auto renew status every three years. Something they never told me. The customer service representative said if you come back with us i will give you back the 250 . Very unprofessional way of doing business. And I don’t. Recommended nation wide payment solutions. Why their rates are not good. They setuyour account. And them they. Disappeared for years. ‘
Danielle McGillicuddy
Please contact me to resolve this issue at [email protected] or 877.290.1975 extension 5447.
Danielle McGillicuddy
Internal Sales and Communications Manager