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Sterling Payment Technologies 2023: Reviews & Complaints
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Sterling Payment Technologies is a merchant account provider based in Tampa, Florida, that has been in the credit card processing industry since 2001. Sterling was acquired by EVO Payments International in January 2017 and is now a seller of EVO contracts and services.
Before we dive in, here’s a short summary of what we’ll cover:
- Sterling Payment Technologies’ various payment processing services.
- The company has received a number of complaints, though few in recent years. Past complaints often mention a heavy early termination fee and held funds.
- The SPT contract is through Chase Paymentech and includes some expensive fees and terms.
Sterling Payment Technologies Payment Processing
Sterling Payment Technologies provides one payment solution for all major credit and debit cards, EMV, high-speed, dial and wireless systems, eCommerce gateways, gift, fleet, and Electronic Benefits Card processing. Sterling supports custom applications for every size and type of business, including retail, restaurant, B2B, internet, service, mail and telephone order, lodging, and petroleum. They have multiple solutions for EMV payments, P2P encryption, tokenization, out-of-scope solutions, mobile solutions, and cloud-based POS reporting platforms. They also feature point-to-point encryption and the new SHA-2 security certificate.
Location & Ownership
The company is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California. The company is located at 1111 N Westshore Blvd Ste 500, Tampa, Florida 33607-4713. The Sterling website also lists P.O. Box 20427, Tampa, FL 33633-1403 as a mailing address. Paul L Hunter is listed as the president and CEO of Sterling Payment Technologies.
Table of Contents
- Costs & Contract: Appears to offer a three-year contract through EVO Payments International that…
- Complaints & Service: We have found over 30…
- BBB Rating: No longer has a profile with…
- Sales & Marketing: Appears to employ independent sales agents and has received some…
Sterling Payment Technologies Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||30+|
|Live Customer Support||Yes|
|Most Common Complaint||Hidden Fees|
Moderate Complaint Total
We are currently able to locate over 30 negative Sterling Payment Technologies reviews, a few of which accuse the company of being a ripoff or a scam. Common themes among Sterling Payment Technologies complaints include undisclosed fees, poor customer service, and unauthorized charges after terminating service. A company representative responded to most of the complaints in the comment section of this review, but these responses were all issued on the same day and did not appear to resolve some of the merchants’ complaints. If you have your own Sterling Payment Technologies review to make, please do so in the comments below.
Sterling Payment Technologies Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Sterling Payment Technologies. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Sterling Payment Customer Support Options
The Sterling Payment Technologies website lists a phone number for live customer support in addition to a contact form. Their customer service is available 24/7, while their B2B merchant services department is open M-F 9 am to 6 pm CT.
Sterling Payment Customer Service Numbers
- (800) 383-0561 – Toll-Free General Customer Service
- (888) 564-9564 – B2B Merchant Services
- (800) 591-6098 – Sales and Partner Relations
- (813) 369-6085 – Media Relations (Anton Wurr)
Other Support Options
- Support form through its website
Overall, the company has a low-to-moderate complaint volume for its size and time in business, and we are therefore assigning it a “B” in this category.
Sterling Payment Technologies Online Ratings
Here's How They Rate Online
As of this update, the Better Business Bureau has merged the Sterling Payment profile on its site with that of EVO Payments and is reporting an “A+” rating. Previously, Sterling had its own profile with 9 complaints filed in the previous 36 months.
Since the larger EVO profile does not necessarily reflect the activities of its subsidiary Sterling Payments, we will not include the BBB’s rating in our score at this time.
Sterling Payment Technologies Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
Sterling Payment Technologies Contract Terms
The standard Sterling Payment Technologies agreement is a three-year agreement through Chase Paymentech with automatic renewal for one year, an early termination fee of $395, a PCI Compliance fee (sometimes called an annual fee) that may approach $150, an undisclosed monthly minimum fee, and a tiered pricing schedule. It appears as though some of these Sterling Payment Technologies fees may vary according to the agent setting up the account and a business’ size, type, and time in business. It’s likely that the Sterling Payment Technologies contract terms have changed since its acquisition by EVO Payments International, but we have not found any information about its new contract.
Above all else, negative Sterling Payment Technologies reviews report frustration with the company’s early termination fee and service length. These Sterling Payment Technologies contract terms appear to be slightly more expensive than industry averages; we have therefore awarded Sterling a “C” grade in this category. See the Sterling Payment Technologies Merchant Agreement.
Sterling Payment Technologies Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Users Independent Resellers||Yes|
|Discloses All Important Terms||No|
Outside Sales Team
Sterling Payment Technologies appears to utilize ISOs and independent sales agents to market its services. These practices often result in an elevated complaint rate for a company, as it is difficult for any business to monitor the conduct of independent sales entities. In this case, we are able to locate multiple Sterling Payment Technologies reviews that report nondisclosure of contract terms at the point of signing, specifically with respect to the company’s early termination fee. A company representative has responded to many of these negative Sterling Payment Technologies reviews, claiming that it is company policy to disclose this fee upfront. The company does not appear to engage in any deceptive advertising strategies in its official materials.
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