Is Ingenico ePayments the Right Fit for Your Business?

Created in 2016, Ingenico ePayments is a merchant account provider specializing in payment processing solutions for domestic and international e-commerce merchants. Ingenico ePayments was formed via a January 2016 merger between GlobalCollect and Ingenico Payment Services and currently operates as a subsidiary of the Ingenico Group. In July 2017, Ingenico acquired Bambora. In November 2020, French payment and transactional services company Worldline acquired Ingenico for $8.6 billion. As of 2023, the landing page for Ingenico ePayments appears to be gone, with a Payment Platform as a Service page replacing it. It is unclear if this means that Ingenico ePayments is still functioning as a brand or if Ingenico/Worldline have pivoted. If you have any information as to the status of the payments division of Ingenico, please let us know in the comments below.

Payment Processing

PPaaS, or Payment Platform as a Service, is a cloud-based platform developed by Ingenico that provides businesses with comprehensive tools for managing electronic transactions. This includes payment processing, fraud detection, data analytics, and more. Ingenico appears to be shifting its focus from direct payment processing to offering services to payment processors through this platform.

Point of Sale

Ingenico is well-known for its credit card terminals, which are widely used by merchants around the world. In recent years, the company has also expanded its capabilities as an e-commerce payment provider. Ingenico ePayments has claimed to serve over 65,000 merchants in 170 countries, supported by more than 230 acquiring partners and banks. However, as of 2023, the company seems to be redirecting its efforts towards its PPaaS offering.

Minimal Complaints Found

We have found very few Ingenico ePayments reviews, and none of them suggest any fraudulent activity by the company. One complaint mentions issues with the company’s terminals and invoicing process. Despite being formed through the consolidation of several older companies, Ingenico ePayments is still relatively new. This likely contributes to its low complaint rate. Additionally, the company may focus more on European markets than on U.S.-based e-commerce, which could explain the limited number of reviews from American business owners. Both GlobalCollect and Ingenico Payment Services, the predecessors of Ingenico ePayments, had clean complaint records before the merger, indicating that this trend may continue for Ingenico ePayments. If you have your own experience with Ingenico ePayments, we encourage you to share it in the comments below.

Ingenico ePayments Lawsuits and Legal Issues

Ingenico Payments was involved in a lawsuit filed in the Northern District of Georgia on December 20, 2018. The plaintiff, AnywhereCommerce, alleges that Ingenico engaged in illegal business practices during the bidding process to acquire a First Data contract for the sale of POS equipment. AnywhereCommerce also claims that Ingenico unlawfully obtained trade secrets from BBPOS, a Hong Kong-based POS equipment manufacturer, with whom AnywhereCommerce had previously negotiated a license agreement.

Ingenico ePayments Customer Support Channels

While Ingenico does not prominently display a dedicated customer service phone number on its website, being an internationally active company, it likely provides phone support to its merchants. The inclusion of local office numbers is somewhat unusual for a company of its scale. Though not considered a top-rated merchant account provider for customer service, Ingenico presumably maintains effective support channels.