GlobalCollect Review

GlobalCollect Logo
4.5
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How did they treat you? ▼

UPDATE 1/9/2019: GlobalCollect has been acquired by Ingenico and merged with Ingenico Payment Services to create Ingenico ePayments. The GlobalCollect brand appears to have been almost completely phased out; the company's URL is still active but the website otherwise bears Ingenico ePayments branding. See our Ingenico ePayments review for up-to-date information about this company.

GlobalCollect (globalcollect.com) is a merchant account provider that operates internationally but runs its U.S. operations from an office in San Francisco, California. Founded in 1994, the company is a registered ISO/MSP of Wells Fargo Bank, N.A., in Walnut Creek, California, and its U.S. headquarters is located at One California Street, 22nd Floor, San Francisco, California 94111. Tom Staudt is listed as the CEO of GlobalCollect.

GlobalCollect Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

We are currently able to locate seven GlobalCollect negative reviews, none of which accuse the company of being a ripoff or a scam. Three complainants report unauthorized charges, software issues, and privacy concerns with some products offered by GlobalCollect. None of these complainants express trouble with GlobalCollect’s merchant services. The remaining four complaints were posted by employees of the company who described disorganization, internal strife, and issues with customer service. Since there are currently zero complaints about the company posted by merchants with small business-related issues, we have not lowered the company’s score in this category. The GlobalCollect website offers an email form for merchants to contact the company as well as phone numbers for its different offices.

GlobalCollect Online Ratings

Here's How They Rate Online

Online Ratings Summary
Product & Service Complaints 0
Billing & Collection Complaints 1
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

GlobalCollect is not accredited with the Better Business Bureau and it does not have a current rating with the BBB. As of this review, the company has one complaint filed against it with the BBB in the last 36 months. This complaint was filed by a customer in relation to a billing or collection issue and received no resolution from GlobalCollect. In light of this single complaint and the fact that it was unresolved, we have adjusted the company’s score to an “A-” for the purposes of this review.

GlobalCollect Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

There is very little specific information available about the standard GlobalCollect contract. The company does not advertise specific rates and fees on its website, and there are no publicly available merchant complaints that reveal details about the company’s terms. Given the apparent size and international scope of the company, it is likely that GlobalCollect is capable of offering a broad range of services, rates, and fees. Merchants are encouraged to carefully read their agreements in order to understand the length of their contracts and whether they will be charged early termination fees, PCI Compliance fees, monthly minimum fees, or other fees. If you have any knowledge of the standard GlobalCollect contract, please leave that information in the comment section of this review.

GlobalCollect Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

GlobalCollect appears to rely on its website, its global network of clients, and traditional advertising to market its services. There is no indication at this time that the company partners with sub-ISOs or independent sales agents. We are currently unable to locate any GlobalCollect reviews that accuse the company’s sales department of unethical conduct, and the company does not appear to engage in any deceptive advertising strategies in its official materials. We will accordingly award it an “A+” rating in this category for the time being.

Our GlobalCollect Review Summary

Our Final Thoughts

GlobalCollect rates as a reliable credit card processor according to our criteria. The company has zero merchant services-related complaints online and does not appear to engage in deceptive advertising strategies. We have located very little specific information about the company’s contract terms at this time, so merchants are advised to read any agreement carefully despite GlobalCollect’s high rating.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did GlobalCollect Treat You?

3 User Reviews

  • Paula Heath

    I think you or your customer Vineylook are very unprofessional. I ordered a product from them over two weeks ago and they refused it because they said you refused my payment. I gave them 2 debit cards with unlimited credit, which they said i had to verify. I sent them copies of the cards they requested and keep getting the same email everyday from them.
    What seems to be the problem? I am a business owner with pretty good credit but that shouldn’t be the issue. Please check into this. I would hate to put all of this out on the internet or file a complaint with the BBB.

  • Alessandro Picello

    It is more than two weeks that I am waiting for a refund. i tried to pay for a flight tickets and the transaction apparently failed without the issue of my tickets. The following day Global Collect withdraw my money without any reason and now is more than 10 business day that I have neither my money nor the tickets. Their services has been trmendously bad and furthermore thay are making me wait to have assistance. The amount is 2264.28€ which are a lot to make me wait to have them back.
    I absolutely don’t recommend this company to manage your payment at all!!!!!!


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

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