Note: As of 2020, Bambora became part of Worldline. The Bambora brand appears to be phased out as of 2022, as their website now redirects to that of Worldline. please refer to our Worldline review for current information.
Formerly Beanstream
Bambora is a merchant account provider based in British Columbia, Canada, that specializes in online payment processing. According to the company's website, Bambora services more than 450,000 customers in 65 countries worldwide. The company also offers automated payments for recurring billing. Originally known as Beanstream, the company was acquired in October 2015 and rebranded to Bambora sometime in 2017. In July 2017, Ingenico acquired Bambora. In October 2020, Worldline, a leader in the European payments industry, acquired both Ingenico and Bambora. Bambora provides U.S., Canadian, and UK merchant accounts.
Bambora Location & Ownership
Bambora is a registered ISO/MSP of Wells Fargo Bank's Canadian branch in Toronto, Ontario, and has offices located at #200-1803 Douglas Street, #302, Victoria, BC V8T 4M1. Johan Tjärnberg is the Founder of Bambora and Daniel Nordholm is listed as the CEO.
Bambora Review Table of Contents
- Costs & Contract: Bambora offers a month-to-month contract with flat-rate pricing and no early termination fee.
- Complaints & Service: Bambora complaints number fewer than 10 on public complaints forums.
- BBB Rating: Bambora (as Worldline) has an “A+” rating and has received 0 complaints in the past 3 years. The company has been accredited by the Better Business Bureau since 2017.
- Sales & Marketing: Bambora does not hire independent sales representatives and has not received some complaints about its sales practices.
Colin R
They do not except debit credit cards and seem to indiscriminately reject some credit cards. Twice I’ve been forced to use them, and their inaccessibility has led me here to complain about how irritating they are to deal with as a consumer. If I didn’t absolutely need to purchase the item that I need to use their service for I would go to another retailer just so that I didn’t have to deal with them rejecting all of my valid cards.
Apiajg
They have a very slow and poor support system, that nobody can afford, as leads to many losses in Ecommerce Industry.
From The Editor
This Post Might Help: Best Merchant Accounts for Great Customer Service
Laurel
I wasn’t even able to get enough information to be able to be a customer.
I emailed in, was immediately given a barrage of questions. I responded asking how to does it cost.
Was told they could not tell me, util I answered all their questions. Did that, got another email, responded only to find out I wasn’t talking to the right department.
Next person couldn’t tell me how it worked with Sage.
When I asked to speak to a manager, they were condescending, kept cutting me off and kept playing pass the buck.
Hey Bambora, Have the manager that calls people that are frustrated back take a course in LISTENING. In not cutting people off. And NOT acting like a child when I do the same to him.
FIGURE out what it looks like to use YOUR system with SAGE. Do not make your customers do the work. If you want our business then YOU should be the expert. Stop telling me ‘its not my job, my responsibility’. Business 101, if you want the sale, then know your product. Business 101, LISTEN to your customer. Business 101 Do Not act like you are the one complaining to your customer.
Sherri
They hold the money for 4-5 days instead of the common practice of next day or two day deposits into the sellers account. They take their overpriced fee of 3.5% at EVERY transaction (plus a .20¢ per transaction fee) instead of waiting until the end of the month and taking a lump sum amount… which gives THEM the use of our money for longer, and making for an accounting difficulty to the seller (at least if you use Sage) as there is no way to insert a “per transaction fee” along with the percentage they take, on credit card transactions. Worst Credit card processing company I’ve had to deal with in my 30 years of experience. Although the support guy was pleasant to me…. (I never made a stink though)… I’m just stuck with them if I want to do the job I have. But, if I was the decision maker I would Never choose them due to the overpriced fees, accounting nightmare for the bookkeeper, and how long they keep our money