UPDATE 8/12/21: iPay appears to have changed its name to Planet Payment (planetpayment.com). We therefore will no longer update this review, and we plan to publish a review for Planet Payment in the near future.
iPay (ipay.com), like Authorize.net, is not a merchant account provider or credit card processor but, instead, a payment gateway provider. iPay is a product of Planet Payment, a data and payment processing company, and it appears that Planet Payment has recently shifted its branding to refer to iPay as the “Planet Payment Gateway.” Whether this marks the end of the iPay brand name is unclear, but merchants should be prepared to encounter either name. Planet Payment has a partnership with Global Payments, which is a credit card processor, so the iPay gateway is often packaged with a Global Payments merchant account for new merchants that do not currently accept credit cards. However, the iPay gateway can be purchased and used with almost any third-party merchant account if the merchant prefers. Planet Payment was founded in 1999 and is headquartered at 670 Long Beach Boulevard, Long Beach, New York 11561. Planet Payment’s chairman, CEO, and president is Carl J. Williams.
- Sales & Marketing: iPay does not appear to hire independent sales agents and has not received any complaints about its sales practices.
- Costs & Contract: iPay’s pricing will depend on the merchant account provider it has been paired with.
- Complaints & Service: iPay has received fewer than 10 public complaints.
- BBB Rating: iPay has an “A+” rating with the Better Business Bureau and has received zero complaints in the last three years.
- Rates & Fees: How Merchants Got The Best Rates With iPay