UPDATE 8/12/21: iPay appears to have changed its name to Planet Payment (planetpayment.com). We therefore will no longer update this review, and we plan to publish a review for Planet Payment in the near future.
iPay (ipay.com), like Authorize.net, is not a merchant account provider or credit card processor but, instead, a payment gateway provider. iPay is a product of Planet Payment, a data and payment processing company, and it appears that Planet Payment has recently shifted its branding to refer to iPay as the “Planet Payment Gateway.” Whether this marks the end of the iPay brand name is unclear, but merchants should be prepared to encounter either name. Planet Payment has a partnership with Global Payments, which is a credit card processor, so the iPay gateway is often packaged with a Global Payments merchant account for new merchants that do not currently accept credit cards. However, the iPay gateway can be purchased and used with almost any third-party merchant account if the merchant prefers. Planet Payment was founded in 1999 and is headquartered at 670 Long Beach Boulevard, Long Beach, New York 11561. Planet Payment’s chairman, CEO, and president is Carl J. Williams.
Key Points
Sales & Marketing: iPay does not appear to hire independent sales agents and has not received any complaints about its sales practices.
Costs & Contract: iPay’s pricing will depend on the merchant account provider it has been paired with.
BBB Rating: iPay has an “A+” rating with the Better Business Bureau and has received zero complaints in the last three years.
Rates & Fees: How Merchants Got The Best Rates With iPay
iPay Customer Reviews
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
We are unable to locate any negative iPay reviews at this time, which is a solid indicator that the product isn’t a scam or a ripoff. It’s unlikely that the company will accumulate many complaints related to its payment processing due to the fact that it does not supply merchant accounts. However, iPay deserves commendation for not receiving any complaints related to its operation or usefulness. Merchants will be best served by doing their research and choosing a reputable merchant account provider in order to avoid a negative experience with iPay. The company offers phone and email support to its merchants.
iPay Customer Satisfaction Ratings
Online Ratings Summary
Product & Service Complaints
0
Billing & Collection Complaints
0
Advertising & Sales Complaints
0
Guarantee & Warranty Complaints
0
Delivery Complaints
0
The Better Business Bureau does not maintain a profile for iPay at this time, but it does have a profile for Planet Payment. Planet Payment currently has an “A+” rating with the BBB and is not showing accreditation. The company has received zero complaints and zero informal reviews in the past three years. In light of this clean complaint record, we agree with the BBB’s grade for iPay at this time.
iPay Fees, Rates & Contract
Rates & Fees Summary
Swiped Rate
Variable
Keyed-in Rate
Variable
Early Termination Fee
Variable
PCI Compliance Fee
Variable
Equipment Lease Terms
Variable
There is very little publicly available information about the pricing and fees of iPay’s gateway. The company does not list its monthly or one-time fees on its website, and the per-transaction cost will depend entirely on the merchant account terms that apply to each individual merchant. There are no iPay complaints that mention excessive cost or hidden fees at this time, so we will assume that most of the company’s customers are satisfied with the product.
Upon watching a demo of iPay’s virtual terminal, we found the design to be rather outdated and non-intuitive; however, it is robust with many customizable features and settings. Unlike many of iPay’s competitors’ virtual terminals, The iPay virtual terminal cannot be paired with a USB credit card slider and is limited to only typed transactions. iPay’s competitive advantage is that it supports multi-currency transactions of dozens of different currencies. Overall, it is best suited for larger enterprises with an international presence.
iPay Employee Reviews & Sales Practices
Jobs & Marketing Summary
Employs Independent Resellers
No
Advertises Deceptive Rates
No
Discloses All Important Terms
No
iPay primarily markets itself through traditional advertising and partnerships with merchant account providers. There is no evidence that the company employs independent sales agents to market its product, and we cannot find any complaints that accuse the iPay sales staff of nondisclosure or misrepresentation. iPay does not list any rate quotes in its official materials because it does not set rates for the merchant accounts that are used in conjunction with its gateway. In our opinion, there is a very low risk of deception when signing up for an iPay gateway.
iPay Review Summary
iPay rated as a reliable payment gateway according to all available information. The product appears to be more of an enterprise payment solution rather than a small business payment solution, which may or may not be reflected in its pricing. Those interested in iPay should be directed to our Payment Planet review when it is published.
Please note that we only suggest providers that adhere to strict ethical standards and offer top performing support at extremely competitive pricing. We may earn revenue if choose one of our recommendations.
Reader Comments, Testimonials & Complaints
5 User Reviews
Leamber Cowling
Gervasi vineyard
Any business owners who give this Ipay card KNOW WHAT THEY ARE DOING DON’T FALL FOR IT
Leamber Cowling
Gervasi vineyard
This Ipay card is a clever RIP OFF they charge to check your balance EACH TIME and the ATM charges are even MORE ridiculous..this card is nothing more than a legal way to siphon off your hard earned money..GET RID OF IT AS SOON AS YOU CAN!!! Any jobs offering it are making $ off it..DONT DO IT
Lisa Thies
🚫🚫🚫Fraud⚠️⚠️⚠️
A mysterious check appears in my mailbox, so I check my with bank. Not only did they fraudulently take money from my account, they caused several fees!
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Leamber Cowling
Any business owners who give this Ipay card KNOW WHAT THEY ARE DOING DON’T FALL FOR IT
Leamber Cowling
This Ipay card is a clever RIP OFF they charge to check your balance EACH TIME and the ATM charges are even MORE ridiculous..this card is nothing more than a legal way to siphon off your hard earned money..GET RID OF IT AS SOON AS YOU CAN!!! Any jobs offering it are making $ off it..DONT DO IT
Lisa Thies
🚫🚫🚫Fraud⚠️⚠️⚠️
A mysterious check appears in my mailbox, so I check my with bank. Not only did they fraudulently take money from my account, they caused several fees!
CPO
Lisa,
If you’ve experienced any fraud make sure you take steps to report that incident to the appropriate supervisory organizations.
Lisa Thies
FRAUD….