- Sales & Marketing: iPay does not appear to hire independent sales agents and has not received any complaints about its sales practices.
- Costs & Contract: iPay's pricing will depend on the merchant account provider it has been paired with.
- Complaints & Service: iPay has received fewer than 10 public complaints.
- BBB Rating: iPay has an "A+" rating with the Better Business Bureau and has received zero complaints in the last three years.
- Rates & Fees: How Merchants Got The Best Rates With iPay
iPay Review
We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.
All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.
iPay
Rating
Customer Reviews & Sentiment
We are unable to locate any negative iPay reviews at this time, which is a solid indicator that the product isn’t a scam or a ripoff. It’s unlikely that the company will accumulate many complaints related to its payment processing due to the fact that it does not supply merchant accounts. However, iPay deserves commendation for not receiving any complaints related to its operation or usefulness. Merchants will be best served by doing their research and choosing a reputable merchant account provider in order to avoid a negative experience with iPay. The company offers phone and email support to its merchants.
Industry Scores & User Ratings
| Product & Service Complaints | 0 |
|---|---|
| Billing & Collection Complaints | 0 |
| Advertising & Sales Complaints | 0 |
| Guarantee & Warranty Complaints | 0 |
| Delivery Complaints | 0 |
The Better Business Bureau does not maintain a profile for iPay at this time, but it does have a profile for Planet Payment. Planet Payment currently has an “A+” rating with the BBB and is not showing accreditation. The company has received zero complaints and zero informal reviews in the past three years. In light of this clean complaint record, we agree with the BBB’s grade for iPay at this time.
Processing Rates & Fees
There is very little publicly available information about the pricing and fees of iPay’s gateway. The company does not list its monthly or one-time fees on its website, and the per-transaction cost will depend entirely on the merchant account terms that apply to each individual merchant. There are no iPay complaints that mention excessive cost or hidden fees at this time, so we will assume that most of the company’s customers are satisfied with the product.
Upon watching a demo of iPay’s virtual terminal, we found the design to be rather outdated and non-intuitive; however, it is robust with many customizable features and settings. Unlike many of iPay’s competitors’ virtual terminals, The iPay virtual terminal cannot be paired with a USB credit card slider and is limited to only typed transactions. iPay’s competitive advantage is that it supports multi-currency transactions of dozens of different currencies. Overall, it is best suited for larger enterprises with an international presence.
Employee Reviews & Sales Practices
iPay primarily markets itself through traditional advertising and partnerships with merchant account providers. There is no evidence that the company employs independent sales agents to market its product, and we cannot find any complaints that accuse the iPay sales staff of nondisclosure or misrepresentation. iPay does not list any rate quotes in its official materials because it does not set rates for the merchant accounts that are used in conjunction with its gateway. In our opinion, there is a very low risk of deception when signing up for an iPay gateway.
iPay Competitors
Compare iPay to competitors that earned top marks.
Bottom Line
iPay rated as a reliable payment gateway according to all available information. The product appears to be more of an enterprise payment solution rather than a small business payment solution, which may or may not be reflected in its pricing. Those interested in iPay should be directed to our Payment Planet review when it is published.
