Kotapay Reviews and Complaints

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How did they treat you? ▼


This article will explore the history, services, and operational practices of Kotapay, detailing its transition from InterceptEFT to its current standing under the ownership of First International Bank & Trust. It will cover the range of payment processing solutions Kotapay offers, including its partnerships with BASYS Processing and its role as a reseller of Fiserv and Clover solutions. Additionally, the article will examine Kotapay's approach to customer service, its strategic business decisions, and the impact of these factors on its reputation within the industry. Insights into Kotapay's contract terms, fee structure, and the regulatory environment affecting payment processors will also be provided, alongside an evaluation of customer feedback and the company's standing with the Better Business Bureau.

Previously InterceptEFT

Kotapay is a merchant account and credit card payment processor based in Fargo, North Dakota. Originally operating under the name of InterceptEFT, the company was acquired by First International Bank & Trust in 2018 and rebranded as Kotapay. The company has been in business for 25 years according to its Better Business Bureau profile.

Kotapay has announced that it partners with BASYS Processing for debit and credit card processing services. Kotapay and First International Bank & Trust are also a contracted reseller of First Data (now Fiserv) and Clover solutions.

Kotapay Payment Processing

Kotapay processes all major debit and credit cards for most business types. Their services include ACH processing, the Clover family of POS systems, mobile solutions, and access to the Pay Now payment gateway.

Kotapay Location & Ownership

Kotapay is headquartered at 4334 18th Avenue South, Suite 200 Fargo, ND 58103. Kotapay is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. Steve Stenehjem is the CEO of First International Bank & Trust, while Jim Haug is the senior vice president of Kotapay.

Kotapay Review Table of Contents

  • Costs & Contract: Kotapay has been shown to utilize BASYS Processing for its credit and debit payment processing.
  • Complaints & Service: Kotapay complaints number few to none on public complaints forums.
  • BBB Rating: Kotapay has an “A+” rating and has received 0 complaints and 0 reviews in the past 3 years.
  • Sales & Marketing: Kotapay does not hire independent sales agents and has received a low number of complaints about its sales practices.
Pros & Cons
Pros: Cons:
High risk tolerance. Monthly minimum fee.
No setup costs. Early exit penalty.
Gift/loyalty program. Three-year contract.
Domestic phone support. Non-transparent pricing.
Extensive documentation. Incomplete term disclosure.

Kotapay Customer Reviews

Here's What Their Clients Say

Few Complaints

Kotapay is a new brand that is not well-documented at this time. There are few Kotapay reviews and very little information associated with the company. Similarly, there are even fewer Kotapay complaints at this time, though there is one in the comment section of this review that mentions poor customer service. InterceptEFT also maintained a relatively clean record according to our reviews. It seems they have continued to provide a satisfactory level of customer service and support through the brand change. If you have your own Kotapay reivew to make, please do so below.

Kotapay Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Kotapay. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations and by leaving a Kotapay review of your own in the comment section of this article below.

Kotapay Customer Service Options

Kotapay offers dedicated phone support to all of its merchant accounts, which is standard practice for companies of their size.

We have located multiple Kotapay customer service numbers:

(800) 378-3328 – Toll-Free General Customer Service
(701) 241-7832 – Local Office Number

Kotapay does not offer a dedicated email support address, however it does offer live chat support and a customer support form through its website. 

Until we see evidence of any customer service-related complaints we will award Kotapay an “A” for the time being. While new brands are generally not given an “A” rating until they have had time to solidify, we are taking into account InterceptEFT’s strong customer service record.

Kotapay Online Ratings

Here's How They Rate Online

Online Ratings Summary
Total Complaints 0
Resolved Complaints 0

No Complaints

According to the Better Business Bureau, Kotapay has been in business for 28 years. However, as mentioned previously, the majority of these years have been under the name of InterceptEFT. Kotapay has been accredited by the Better Business Bureau since 2018 and currently has an “A+” rating with 0 complaints and 0 reviews in the last 36 months.

An “A” Performance Overall

According to our records on InterceptEFT and current public complaints, we have no reason to disagree with the Better Business Bureau’s rating of an “A” at this time.

Kotapay Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate 2.6%
Keyed-in Rate 3.55%
Amex Rate 3.4%
Batch Fee $.35
Sign-up Fee $41.95
Annual Renewal $41.95

Partnered with BASYS Processing for Card Processing

Kotapay utilizes BASYS Processing for its credit and debit card processing. BASYS has a straightforward pricing structure; however, we have not seen a Kotapay contract, and rates may vary from brand to brand. We have been unable to locate exact contract terms and Kotapay fees, including potential early termination fees.

Resells Fiserv (First Data) and Clover Merchant Accounts

While BASYS readily lists its rates online, Fiserv (Formerly First Data) utilizes a wide range of variable rate contracts that depends heavily on processing volume and the industry of the merchant. Please read our Fiserv review for more information on those rates. Kotapay also relies on Clover POS products for some of its merchant accounts.

Negotiate Contract Pricing

We have not been able to find a Kotapay merchant account contract at this time. Merchants who have recently signed up for payment services through Kotapay are encouraged to leave a comment below describing their experience. Merchants are again encouraged to negotiate Kotapay rates and contract terms and to read all contracts thoroughly before signing in these cases.

We also encourage merchants to check out our list of the providers of the best merchant accounts.

Kotapay point of sale
Kotapay offers Fiserv’s Clover POS systems

Kotapay Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Possible
Promotes Deceptive Rates No
Discloses All Important Provisions No

Previous Independent Sales Teams

While there is record of InterceptEFT hiring independent sales agents in the past, there is no current information to suggest that Kotapay contracts are under the same sales systems. InterceptEFT has been known to heavily rely on independent sales agents in the past; however, their network of independent agents produced few, if any, complaints.

This compares favorably to our list of best credit card processors.

Variable Contract Terms

Kotapay contracts have been publicly shown to be resold BASYS and Fiserv contracts. The exact details of these contracts, when issued by Kotapay, are still unknown. Considering the wide range of companies served by the two payment processors, it can be assumed there is potentially a wide range of rates possible. If any of our readers have dealt with a Kotapay contract recently, we ask them to comment below.

Our Kotapay Review Summary

Our Final Thoughts

A Good Option

Kotapay seems to be handling its merchant accounts well, as evidenced by the lack of current complaints. InterceptEFT generally had few complaints and even fewer poor reviews, so we hope that their strong tradition of customer service has survived the rebranding. For now, we see no reason not to recommend Kotapay for credit card processing and look forward to seeing how the company fares under the new name.

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Testimonials & Complaints

How Did Kotapay Treat You?

1 User Reviews

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