LawPay Review: Is It the Best Payment Tool for Attorneys?

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LawPay

Rating
A
5/5
full starfull starfull starfull starfull star

Pros and Cons of LawPay

Pros

User-friendly interface
Multiple payment options
Seamless software integration
Secure transactions guaranteed
Seamless software integration

Cons

Monthly subscription fee
Potential hidden fees
Contract term variability
Limited customization options
Limited online reviews

Overview

In this review of LawPay, we take a close look at their credit card processing services built for legal professionals. Their offerings include point-of-sale (POS) systems, mobile payment options, and e-commerce tools. We’ll highlight which types of law firms or legal practices stand to benefit most from these services. We’ll also review client and customer feedback to uncover common trends and concerns. In addition, we’ll break down pricing, contract terms, and included services. By the end, you’ll know whether LawPay is the right match for your firm’s payment processing needs.

About LawPay

Screen Capture of LawPay Homepage
LawPay Homepage

A subsidiary brand of AffiniPay, LawPay is a merchant account provider that exclusively specializes in payment processing for lawyers and law firms. Even though LawPay is technically “an AffiniPay solution,” it constitutes by far the largest percentage of AffiniPay’s overall merchant portfolio. LawPay claims to serve more than 50,000 lawyers and is the exclusively recommended payment processor of the American Bar Association. In 2022, AffiniPay acquired law practice management platform MyCase. LawPay also announced integration with Nota, a fintech solution being developed to help lawyers quickly and easily track and manage client funds in compliance with state requirements.

Products & Merchant Services

Payment Processing

LawPay processes major debit and credit cards for businesses in the legal industry.

Card Vaults

Card vaults are secure digital storage solutions that allow businesses to safely store and manage customer payment information. These vaults are designed to encrypt sensitive data, ensuring that credit and debit card details are protected from unauthorized access.

ClientCredit “Buy Now, Pay Later” Options

ClientCredit “buy now, pay later” options provide customers with flexible payment plans, allowing them to make purchases and pay for them over time. This service has become increasingly popular as it offers consumers the convenience of immediate access to goods and services without the need for upfront payment.

Mobile Payments

Mobile payments have transformed the way consumers transact, offering a quick, convenient, and secure method of payment using smartphones or tablets. Whether through mobile wallets, dedicated payment apps, or contactless payments, mobile solutions enable customers to make purchases with just a few taps on their devices.

QR-Code Payments

QR-code payments provide a contactless and efficient way for customers to complete transactions by scanning a QR code with their smartphones.

Scheduled Payments

Scheduled payments allow businesses and customers to automate recurring transactions, such as subscriptions, memberships, or installment payments. This feature ensures that payments are made on time, reducing the risk of missed or late payments.

e-Check Processing

e-Check processing offers businesses a reliable and cost-effective way to accept payments directly from customers’ bank accounts. This electronic payment method is beneficial for large transactions, recurring payments, or situations where lower processing fees are desirable.

Data Reporting and Analytics

Data reporting and analytics tools empower businesses to make informed decisions by providing detailed insights into their operations, customer behavior, and financial performance. These tools enable businesses to track key metrics, identify trends, and optimize processes based on real-time data.

Continuing Education Seminars

Continuing education seminars offer businesses and professionals the opportunity to stay updated on industry trends, regulatory changes, and best practices. These seminars provide valuable knowledge and skills that can enhance performance, compliance, and innovation within an organization.

Customer Reviews & Sentiment

Exemplary Complaint Record

We found no significant negative LawPay reviews, underscoring the likelihood that LawPay operates legitimately and is not a scam or ripoff. This admirable record is in line with the performance of its parent company, AffiniPay, which has a similarly low complaint rate. LawPay’s unblemished history is particularly noteworthy given its prominence in the legal services sector. Your personal experiences with LawPay are valuable to us and our readers, so please feel free to share them in the comments below.

Legal Proceedings Involving LawPay

Our search revealed no major class-action lawsuits or FTC complaints directly involving LawPay. We advise merchants with unresolved issues to consider reporting their concerns to appropriate supervisory bodies. We did, however, discover a patent infringement lawsuit filed by OHVA, Inc. against AffiniPay, LawPay’s parent company, in the Western District Court of Texas in early 2020. The case was resolved swiftly, with limited public information regarding the outcome.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop1
BBB Rating1
Trustpilot4.1
Google Maps2.6
Average Rating2.56

PaymentPop Rating for LawPay

Negative Feedback

As a user of lawpay for a few years now, I realize they do NOT have my back at all. I will look for another merchant account company. When a customer does a chargeback, I should be notified every step of the way. And when I provide proof of services provided, LawPay and their underwriter should NOT be granting chargebacks.

Positive Feedback

There are no positive reviews published about LawPay on the PaymentPop website.

LawPay BBB Rating

The Better Business Bureau currently groups LawPay’s profile with other AffiniPay brands on the AffiniPay BBB profile. AffiniPay has been an accredited business since 2010 and has an “A+” rating with the BBB and has received 2complaints in the past 36 months.1 of these 2 complaints was resolved by the company to the satisfaction of the merchant. The remaining 1 was resolved to the dissatisfaction of the merchant or received no final response. LawPay (as AffiniPay on BBB) has a 1 out of 5 star rating based on 1 user reviews on the Better Business Bureau website.

What BBB Customers Reviews Say About LawPay

LawPay has also received 1 review on its profile, which is negative. This most recent review was written by a LawPay user who describes a poor customer service experience:

If I could review it 0 stars – I would. Started attempting to make an account with this company for a payment processor that I wanted to implement pertaining to my membership based subscription service business. At first, they stated that I could not make an account with them because the *** business registration code was not supported by their bank. After providing more information about my business the representative stated that his manager approved the decision and to submit financial documents, bank information, and also a personal ID card. I just formed my LLC so some information I did not have access to – such as recent bank statements. How would I have statements if I am trying to set up a payment processor?? But that is besides the point. So now, after having access to my bank information (account and routing numbers) and also my photo ID, they decided to deny my request for an application. Even after their manager approved it, all of a sudden they tell me they cannot move forward with my application due to the original reasoning that my business is not supported. This company is a scam, and just straight up fraudulent liars. Now I am trying to make sure they utmost properly dispose of my personal, sensitive information. The only reason I was using this company was because the other company I set up my website with (where I will be accepting the payments from) had Affinipay as their default partner and also with the lowest fees (other companies you have to pay additional, such as registration costs, monthly subscriptions, and payout fees). So I wasted weeks where I could have already set up the payment processor. The original representative I was chatting with back and forth via email just straight up stopped replying, and another rep took over. Please do yourself a favor and pick another merchant to process your payments. Very unprofessional and very fraudulent to deny my application after I submit sensitive info. AVOID AT ALL COSTS NOT WORTH IT.

An “A” Performance Overall

LawPay’s low complaint total with the BBB and attempts toward complaint resolution are worthy of an “A” in our view. Therefore, we agree with the BBB’s rating.

Trustpilot Rating for LawPay

LawPay has a 4.1 out of5 star rating based on453 user reviews on Trustpilot.

Positive Feedback

Fantastic service since signing up. Customer support, on-boarding, web interface all easy to interact with and effective.

Negative Feedback

Extremely poor service provided regarding how they respond to chargebacks. Very incompetent. Would not recommend at all.

Google Maps Rating for LawPay

LawPay has a 2.6 out of 5 star rating based on 16 user reviews on Google Map.

Positive Feedback

I use LawPay for all my credit card billings to clients and have nothing but positive things to say about them. They’ve been easy to setup, and easy to use.

Negative Feedback

Customer Service has been terrible. Only canned responses and no real responses to our questions. I would not recommend this company.

Processing Rates & Fees

LawPay Standard Pricing

The standard LawPay contract appears to be a month-to-month or one-year agreement with a monthly fee of $20 ($15 per month if paid annually) and no PCI compliance fees. A complaint on a third-party website indicates that LawPay charges a PCI non-compliance fee of $19.95 per month to users who do not maintain PCI compliance. The company’s flat rate per transaction is 1.95% plus $0.20, but this rate increases to 2.95% plus $0.20 for American Express and corporate, rewards, or international cards. Other conditional fees imposed by the major card brands are passed along at cost and are clearly disclosed on LawPay’s website.

Other LawPay Costs

LawPay does not state definitively on its website whether it charges an early termination fee on its standard plan. It also does not disclose the costs of add-on services such as integrations with partner products or special features like ACH and eCheck processing. It is unlikely that LawPay offers equipment lease contracts because its payment processing software does not require any special equipment.

No Negative Reports

We cannot find any LawPay complaints from users that mention higher-than-expected fees or unfavorable contract terms. This is a reliable sign that most LawPay users are satisfied with the rates and fees they pay. We do not consider LawPay’s pricing to be among the cheapest merchant account pricing available, but its specialized software for legal offices appears to deliver more than enough value to lawyers. We would encourage merchants to check out our list of the providers of the best merchant accounts.

Employee Reviews & Sales Practices

In-House Marketing

LawPay appears to market its services primarily through an in-house sales team as well as strategic partnerships with professional associations and other software vendors. There is no evidence that the company hires independent sales agents, and we are unable to find any LawPay reviews that accuse the company of misleading sales tactics.

This compares favorably to our list ofbest credit card processors.

Clear Pricing Disclosure

LawPay lists its pricing details for anyone to see on its website. The flat LawPay rate for qualified and non-qualified transactions is listed on their website as well as a linked list of special cases which may increase the costs of a transaction even further. This page is likely not inclusive of every possible LawPay fee, but it does clearly display most of the relevant pricing information that lawyers will be looking for.

No Red Flags

Neither merchant feedback nor the company’s marketing materials give us any cause for concern at this time. If you suspect that LawPay is charging you undisclosed fees, we recommend seeking a free, third-party statement audit.

LawPay Competitors

Compare LawPay to competitors that earned top marks.

Bottom Line

LawPay stands out as a dependable merchant services provider based on all available information. The company has garnered minimal public complaints and appears to offer competitively priced products that cater specifically to the needs of legal professionals. While LawPay specializes in serving the legal industry, we urge law firms to explore top-rated providers across the market to determine if they can find a more cost-effective solution that better aligns with their specific needs. Thorough research and comparison will ensure that legal practices secure the optimal value and functionality from their payment processing services.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact LawPay

Contact & Customer Support
FounderAmy Porter
CEODru Armstrong
Headquarters3700 N Capital of Texas Hwy, Suite 420, Austin, Texas 78746
Toll-Free General Customer Service(800) 459-5798
Sales Inquiries(866) 376-0950
Additional Support ChannelsOnline Contact Form
Websitelawpay.com