Merchant Overview

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Multi-Currency Payments for Canadian Merchants

Founded in January 2001, Merchant ( is a merchant account provider that specializes in cross-border payment processing for small and mid-size businesses. The company is partnered with a large number of banks in Canada, the U.S., and overseas in order to help merchants accept payments in any currency. The majority of its merchants are based in Canada and the U.S., but the company claims that it can also process payments for any legal entity in the UK, Europe, and Australia.

Merchant Location and Ownership

Merchant is a registered ISO of Peoples Trust Company and is headquartered at 4200 Morris Dr Unit C, Burlington, Ontario L7L 5L6, Canada. David Goodale is the CEO of Merchant

Merchant Review Table of Contents

  • Costs & Contract: Merchant offers a month-to-month contract with fixed pricing and no termination fees.
  • Complaints & Service: Merchant has received fewer than 10 public complaints.
  • BBB Rating: Merchant currently does not have a profile with the Better Business Bureau.
  • Sales & Marketing: Merchant hires independent sales agents but has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Merchant

Merchant Statement Analyzer

Find hidden fees, pricing errors, and overcharges in your Merchant merchant account statement. Not with Merchant That's ok, we can find excessive fees in any credit card processing statement. We've already found $1,156,834 in hidden fees this year! Submit a recent statement to try it out for free!

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Products & Services Offered

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • International

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Merchant Rates, Fees, and Costs

Key Points

Starter Fixed Rate 2.5%
Starter Non-Qualified Rate 2.5%+
Advanced Rate Interchange + $0.20
Advanced Monthly Fee $39
Dormancy Fee $50/mo
Chargeback Fee $25
Early Termination Fee $0

Merchant Starter Pricing

Merchant offers two pricing plans for merchants: the “Starter” plan and the “Advanced” plan. The Starter plan is a month-to-month agreement with no early termination fees, no setup fees, no monthly fees, and a fixed per-transaction fee of 2.5% plus $0.30. This 2.5% plus $0.30 rate only applies to transactions with interchange costs below 2.5%. Transactions with interchange costs above 2.5% will be charged 2.5% plus the difference between 2.5% and the interchange rate, plus $0.30. This plan is intended for merchants who process between $2,000 and $10,000 per month.

Merchant Advanced Pricing

The Advanced plan is a month-to-month agreement with no early termination fees, no setup fees, a $39 monthly fee, and a custom interchange-plus rate plus $0.20. This plan is intended for merchants who process more than $10,000 per month. Both plans come with a dormancy fee of $50 per inactive month and a chargeback fee of $25 per incident.

No Red Flags

We are unable to locate any merchant complaints that mention excessive charges or unreasonable contract terms from the company. Merchant’s pay-as-you-go pricing is a low-commitment option that may compete with even the cheapest merchant accounts for certain international businesses. This has earned the company an “A” rating in this category for now.

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Response from Merchant

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Merchant Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

No Public Complaints

We are unable to locate any negative Merchant reviews at this time, and there is no indication that the company is a ripoff or a scam. The only available reviews of the company are positive in tone. We do not place much weight on positive reviews because they can be easily faked by a reputation management firm, but they certainly don’t hurt the company’s score at this time.

Merchant Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Merchant Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Merchant Customer Support Options

Merchant offers live phone and email support to all of its merchants. This meets our expectations of the top-rated payment processors for great customer service.

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Response from Merchant

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Merchant BBB Rating Summary

No Profile Available

The Better Business Bureau does not maintain a profile for Merchant at this time. We therefore will not factor a BBB rating into this review.

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Response from Merchant

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms Yes

Inside/Outside Sales Team

Merchant appears to hire both in-house and independent sales agents to market its services. The use of outside agents is commonly linked to elevated complaint rates, but we are currently unable to locate any Merchant complaints that accuse the company of nondisclosure or misrepresentation. If you suspect that Merchant is overcharging you, then you can double-check your monthly bill with a third-party statement audit.

Full Rate Disclosure

Merchant posts its full rate schedule on its website, including the interchange rates charged for certain rewards cards. In combination with the lack of complaints and large number of positive merchant reviews, this is a strong indication that Merchant is committed to fair dealing and honest sales practices.

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Response from Merchant

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Merchant Marketing Example

Merchant Logo

Our Opinion of Merchant

A Solid Option for International E-Commerce

Merchant rates as a reliable option for international merchants according to our rating criteria. The company has a clean complaint record and does not appear to engage in deceptive sales tactics. Our rating may be subject to change depending on merchant feedback, and merchants are still encouraged to scrutinize their monthly bills. Merchant may be able to compete with the top-rated multi-currency payment processors.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

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