Merchant Accounts.ca Review: Fees, Complaints, Comparisons & Lawsuits
(888) 414-7111 Multi-Currency Payments for Canadian Merchants
Founded in January 2001, Merchant Accounts.ca is a merchant account provider that specializes in cross-border payment processing for small and mid-size businesses. The company is partnered with a large number of banks in Canada, the U.S., and overseas in order to help merchants accept payments in any currency. The majority of its merchants are based in Canada and the U.S., but the company claims that it can also process payments for any legal entity in the UK, Europe, Japan, and Australia.
Merchant Accounts.ca Payment Processing
Merchant Accounts.ca processes all major debit and credit cards for most business types. Their services include virtual terminals, payment gateways, other e-commerce solutions, recurring billing and invoices, data reporting and analytics, multi-currency payments, PCI compliance, and fraud protection.
Merchant Accounts.ca Location & Ownership
Merchant Accounts.ca is a registered ISO of Peoples Trust Company and is headquartered at 4200 Morris Dr Unit C, Burlington, Ontario L7L 5L6, Canada. David Goodale is the CEO of Merchant Accounts.ca.
Merchant Accounts.ca Review Table of Contents
- Costs & Contract: Merchant Accounts.ca offers a month-to-month contract with fixed pricing and no termination fees.
- Complaints & Service: Merchant Accounts.ca complaints number fewer than 10 on public complaints forums.
- BBB Rating: Merchant Accounts.ca currently does not have a profile with the Better Business Bureau.
- Sales & Marketing: Merchant Accounts.ca hires independent sales agents but has not received any complaints about its sales practices.
Merchant Accounts.ca offers standard payment processing services
Merchant Accounts.ca Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | Yes |
| Most Common Complaint | N/A |
No Public Complaints
We are unable to locate any negative Merchant Accounts.ca reviews at this time, and there is no indication that the company is a ripoff or a scam. The only available Merchant Accounts.ca reviews are positive in tone. We do not place much weight on positive reviews because they can be easily faked by a reputation management firm, but they certainly don’t hurt the company’s score at this time. If you have your own Merchant Accounts.ca review to make, please do so in the comments below.
Merchant Accounts.ca Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Merchant Accounts.ca. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Merchant Accounts.ca Customer Service Options
Merchant Accounts.ca offers live phone and email support to all of its merchants.
We have located multiple Merchant Accounts.ca customer service numbers:
(888) 414-7111- Toll-Free General Customer Service
(905) 901-2254- Local Office
Merchant Accounts.ca offers a dedicated email support address at [email protected], and it also offers live chat support through its website.
This meets our expectations of the top-rated payment processors for great customer service.
Merchant Accounts.ca Online Ratings
Here's How They Rate Online
No Profile Available
The Better Business Bureau does not maintain a profile for Merchant Accounts.ca at this time. We therefore will not factor a BBB rating into this review.
Merchant Accounts.ca Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Starter Plan Rate | 2.5%+ $0.30 |
| Advanced Plan Rate | Interchange + $0.20 |
| Virtual Terminal Rate | 2.5%+ $0.30 or Interchange + $0.20 |
| Payment Gateway Fee | Undisclosed |
| Advanced Plan Monthly Fee | $39 |
| Dormancy Fee | $50 Per Month |
| Chargeback Fee | $25 |
| Early Termination Fee | $0 |
Merchant Accounts.ca Starter Pricing
Merchant Accounts.ca offers two pricing plans for merchants: the “Starter” plan and the “Advanced” plan. The Starter plan is a month-to-month agreement with no early termination fees, no setup fees, no monthly fees, and a fixed per-transaction fee of 2.5% plus $0.30. This 2.5% plus $0.30 rate only applies to transactions with interchange costs below 2.5%. Transactions with interchange costs above 2.5% will be charged 2.5% plus the difference between 2.5% and the interchange rate, plus $0.30. This plan is intended for merchants who process between $2,000 and $10,000 per month.
Merchant Accounts.ca Advanced Pricing
The Advanced plan is a month-to-month agreement with no early termination fees, no setup fees, a $39 monthly fee, and a custom interchange-plus rate plus $0.20. This plan is intended for merchants who process more than $10,000 per month. Both plans come with a dormancy fee of $50 per inactive month and a chargeback fee of $25 per incident. Compare these plans to the best merchant accounts.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Merchant Accounts.ca also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. According to the company’s website, its respective transaction rates for its Starter and Advanced Plans apply to its e-commerce services.
No Red Flags
We are unable to locate any merchant complaints that mention excessive charges or unreasonable Merchant Accounts.ca contract terms from the company. Merchant Accounts.ca’s pay-as-you-go pricing is a low-commitment option that may compete with even the cheapest merchant accounts for certain international businesses. This has earned the company an “A” rating in this category for now.
Merchant Accounts.ca offers e-commerce solutions including virtual terminals
Merchant Accounts.ca Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Employs Independent Resellers | Yes |
| Advertises Deceptive Rates | No |
| Discloses All Important Terms | Yes |
Inside/Outside Sales Team
Merchant Accounts.ca appears to hire both in-house and independent sales agents to market its services. The use of outside agents is commonly linked to elevated complaint rates, but we are currently unable to locate any Merchant Accounts.ca reviews that accuse the company of nondisclosure or misrepresentation. If you suspect that Merchant Accounts.ca is overcharging you, then you can double-check your monthly bill with a third-party statement audit.
Full Rate Disclosure
Merchant Accounts.ca posts its full rate schedule on its website, including the interchange rates charged for certain rewards cards. In combination with the lack of complaints and large number of positive merchant reviews, this is a strong indication that Merchant Accounts.ca is committed to fair dealing and honest sales practices. In this regard, Merchant Accounts.ca compares favorably to our list of the best credit card processors.
Our Merchant Accounts.ca Review Summary
Our Final Thoughts
A Solid Option for International E-Commerce
Merchant Accounts.ca rates as a reliable option for international merchants according to our rating criteria. The company has a clean complaint record and does not appear to engage in deceptive sales tactics. Our rating may be subject to change depending on merchant feedback, and merchants are still encouraged to scrutinize their monthly bills. Merchant Accounts.ca may be able to compete with the top-rated multi-currency payment processors.
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Austin Diana
Merchant Accounts.ca has been an absolute game-changer for my business! As a small e-commerce owner, I was looking for a reliable and efficient payment processing solution, and they delivered beyond my expectations. From the moment I signed up, their team provided top-notch customer support, guiding me through the seamless onboarding process.
I can now accept various payment methods with ease, and their secure platform gives me peace of mind knowing my customers’ data is protected. Not only that, but the competitive transaction rates have helped me increase my profit margins significantly.
I couldn’t be happier with the service provided by Merchant Accounts.ca. They’ve simplified my payment processing, allowing me to focus on growing my business. I highly recommend their services to any fellow entrepreneurs looking to take their ventures to the next level. Kudos to the team for their exceptional work!