Merchant Accounts.ca Reviews & Complaints

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Overall Score
5
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Would you recommend them?

Overview

In this review of Merchant Accounts CA, we will provide a detailed overview of the company’s credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company’s pricing structure, contract terms, and specific services provided. By the end of this review, you will have a clear understanding of whether Merchant Accounts CA meets your payment processing needs.

About Merchant Accounts

Founded in January 2001, Merchant Accounts.ca is a merchant account provider that specializes in cross-border payment processing for small and mid-size businesses. The company is partnered with a large number of banks in Canada, the U.S., and overseas in order to help merchants accept payments in any currency. The majority of its merchants are based in Canada and the U.S., but the company claims that it can also process payments for any legal entity in the UK, Europe, Japan, and Australia.

Merchant Accounts.ca Homepage

Merchant Account.ca Products and Services

Payment Processing

Merchant Accounts.ca processes major debit and credit cards for a wide range of business types.

Virtual Terminals

Merchant Account.ca offers virtual terminal solutions, allowing businesses to process payments without the need for physical card readers. These terminals are particularly useful for businesses that handle orders over the phone, via email, or through other remote channels.

Payment Gateways

The payment gateway services from Merchant Account.ca facilitate secure online payment processing for businesses operating in e-commerce and other digital environments. These gateways act as intermediaries between the business and payment networks, ensuring that transactions are authorized and processed securely.

e-Commerce Solutions

Merchant Account.ca provides e-commerce solutions designed to help businesses sell products and services online. These services integrate with existing online stores or shopping carts, enabling businesses to securely process payments and manage transactions.

Recurring Billing and Invoicing

For businesses that offer subscription-based services or need to send regular invoices, Merchant Account.ca offers recurring billing and invoicing solutions. These tools automate the billing process, helping businesses save time while ensuring that customers are billed accurately and on time.

Data Reporting and Analytics

Merchant Account.ca offers data reporting and analytics tools to help businesses monitor their transactions and payment trends. These tools provide insights into customer behavior, sales performance, and payment methods, allowing businesses to make informed decisions based on real-time data.

Multi-Currency Payments

The multi-currency payment solutions from Merchant Account.ca enable businesses to accept payments in various currencies, making it easier to serve international customers.

PCI Compliance

Merchant Account.ca emphasizes PCI (Payment Card Industry) compliance to ensure that businesses meet security standards for handling cardholder data.

Fraud Protection

Fraud protection services from Merchant Account.ca are designed to safeguard businesses against fraudulent transactions and chargebacks. These tools use advanced algorithms to detect suspicious activity, reducing the risk of fraud before it impacts the business.

Merchant Accounts.ca payment processing

Merchant Accounts.ca offers standard payment processing services

Merchant Accounts.ca Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

No Public Complaints

Currently, no negative Merchant Accounts.ca reviews have been found, which is a positive sign indicating the company isn’t involved in any scam or ripoff activities. Although only positive reviews are available, and their authenticity can be challenging to verify, they still contribute positively to the company’s reputation. If you have personal experiences or opinions about Merchant Accounts.ca, we encourage you to share them in the comments below.

Merchant Accounts.ca Lawsuits

No major class-action lawsuits or FTC complaints have been identified against Merchant Accounts.ca. For merchants preferring non-litigious problem-solving methods, considering reporting to relevant supervisory organizations is advisable.

Merchant Accounts.ca Online Ratings

Here's How They Rate Online

No Profile Available

The Better Business Bureau does not maintain a profile for Merchant Accounts.ca at this time. We therefore will not factor a BBB rating into this review.

Merchant Accounts.ca Fees, Rates & Costs

A Closer Look at The Contract

Rates & Fees Summary
Starter Plan Rate 2.5%+ $0.30
Advanced Plan Rate Interchange + $0.20
Virtual Terminal Rate 2.5%+ $0.30 or Interchange + $0.20
Payment Gateway Fee Undisclosed
Advanced Plan Monthly Fee $39
Dormancy Fee $50 Per Month
Chargeback Fee $25
Early Termination Fee $0

Merchant Accounts.ca Starter Pricing

Merchant Accounts.ca offers two pricing plans for merchants: the “Starter” plan and the “Advanced” plan. The Starter plan is a month-to-month agreement with no early termination fees, no setup fees, no monthly fees, and a fixed per-transaction fee of 2.5% plus $0.30. This 2.5% plus $0.30 rate only applies to transactions with interchange costs below 2.5%. Transactions with interchange costs above 2.5% will be charged 2.5% plus the difference between 2.5% and the interchange rate, plus $0.30. This plan is intended for merchants who process between $2,000 and $10,000 per month.

Merchant Accounts.ca Advanced Pricing

The Advanced plan is a month-to-month agreement with no early termination fees, no setup fees, a $39 monthly fee, and a custom interchange-plus rate plus $0.20. This plan is intended for merchants who process more than $10,000 per month. Both plans come with a dormancy fee of $50 per inactive month and a chargeback fee of $25 per incident. Compare these plans to the best merchant accounts.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Merchant Accounts.ca also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. According to the company’s website, its respective transaction rates for its Starter and Advanced Plans apply to its e-commerce services.

No Red Flags

We are unable to locate any merchant complaints that mention excessive charges or unreasonable Merchant Accounts.ca contract terms from the company. Merchant Accounts.ca’s pay-as-you-go pricing is a low-commitment option that may compete with even the cheapest merchant accounts for certain international businesses. This has earned the company an “A” rating in this category for now.

Merchant Accounts.ca virtual terminal
Merchant Accounts.ca offers e-commerce solutions including virtual terminals

Merchant Accounts.ca Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms Yes

Inside/Outside Sales Team

Merchant Accounts.ca appears to hire both in-house and independent sales agents to market its services. The use of outside agents is commonly linked to elevated complaint rates, but we are currently unable to locate any Merchant Accounts.ca reviews that accuse the company of nondisclosure or misrepresentation. If you suspect that Merchant Accounts.ca is overcharging you, then you can double-check your monthly bill with a third-party statement audit.

Full Rate Disclosure

Merchant Accounts.ca posts its full rate schedule on its website, including the interchange rates charged for certain rewards cards. In combination with the lack of complaints and large number of positive merchant reviews, this is a strong indication that Merchant Accounts.ca is committed to fair dealing and honest sales practices. In this regard, Merchant Accounts.ca compares favorably to our list of the best credit card processors.

Our Merchant Accounts.ca Review Summary

Our Final Thoughts

Merchant Accounts.ca ranks as a reliable option for international merchants according to our rating criteria. The company has maintained a spotless complaint record and seems to avoid deceptive sales tactics, further solidifying its reputation as a trustworthy provider.

Merchants are advised to meticulously scrutinize their monthly bills to ensure transparency and accuracy in their payment processing costs. Merchant Accounts.ca may stand out as a competitive player among top-rated multi-currency payment processors, potentially offering solutions tailored to international businesses. However, it remains crucial for merchants to carefully compare Merchant Accounts.ca’s terms and fees with other leading processors to secure the best possible deal aligned with their business objectives.

Contact Merchant Accounts.ca

Contact & Customer Support
CEO David Goodale
Address 4200 Morris Dr Unit C, Burlington, Ontario L7L 5L6, Canada
Toll-Free General Customer Service (888) 414-7111
Local Office (905) 901-2254
Email Support [email protected]
Additional Support Channels Live Chat

Testimonials & Complaints

How Did Merchant Accounts.ca Treat You?

1 User Reviews

  • Austin Diana

    Merchant Accounts.ca has been an absolute game-changer for my business! As a small e-commerce owner, I was looking for a reliable and efficient payment processing solution, and they delivered beyond my expectations. From the moment I signed up, their team provided top-notch customer support, guiding me through the seamless onboarding process.

    I can now accept various payment methods with ease, and their secure platform gives me peace of mind knowing my customers’ data is protected. Not only that, but the competitive transaction rates have helped me increase my profit margins significantly.

    I couldn’t be happier with the service provided by Merchant Accounts.ca. They’ve simplified my payment processing, allowing me to focus on growing my business. I highly recommend their services to any fellow entrepreneurs looking to take their ventures to the next level. Kudos to the team for their exceptional work!

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