Read This Review Before Signing With Metro Bancard

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All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Metro Bancard

Rating
A
5/5
full starfull starfull starfull starfull star

Pros and Cons of Metro Bancard

Pros

Diverse payment solutions
Mobile processing options
Transparent fee structure
Security measures implemented
Flexible contract terms

Cons

Potential hidden fees
Equipment leasing costs
Lack of transparency
Uncertain cancellation policies
No 24/7 support

Overview

In this review of Metro Bancard, we take a closer look at the company’s credit card processing services. Their offerings include point-of-sale systems, mobile payments, and e-commerce solutions designed to support different types of businesses. We’ll highlight which businesses may benefit most from these services. We’ll also review customer feedback to show common trends and concerns. In addition, we’ll cover pricing, contract terms, and what’s included. By the end, you’ll know whether Metro Bancard is the right fit for your business.

About Metro Bancard

Screen Capture of Metro Bancard Homepage
Metro Bancard Homepage

Metro Bancard, founded in 2006, is a merchant account provider headquartered in Birmingham, Michigan. In addition to merchant accounts, the company also provides payment gateway, cash advance, check guarantee, and check conversion services to businesses.

Products & Merchant Services

Payment Processing

Metro Bancard, LLC processes major debit and credit card transactions for a wide range of business types. Their services include EMV card readers and swipers, POS systems, e-commerce solutions, MOTO, ACH and check processing, gift cards, cash advances, and ATMs.

E-Commerce Solutions

For online businesses, Metro Bancard offers an internet payment gateway that securely processes online transactions, facilitating smooth sales management for e-commerce businesses.

Mobile Payment Processing

Metro Bancard provides mobile payment processing for businesses requiring flexible payment solutions. This service enables transaction processing via mobile devices, suitable for non-traditional or on-the-go business environments.

Security Measures

To ensure the protection of businesses and their customers, Metro Bancard employs various security measures aimed at minimizing the risk of fraudulent transactions and data breaches.

Software Integration

Metro Bancard’s payment processing solutions can integrate with different business software systems, streamlining sales data management and offering businesses valuable operational insights.

Customer Reviews & Sentiment

Clean Complaint Record

At present, we have not been able to locate any Metro Bancard reviews that accuse the company of being involved in fraudulent activities or scams. Remarkably, there are no negative Metro Bancard reviews found across various consumer protection websites. Additionally, we have come across two positive testimonials praising the company’s transparent pricing structure, corroborating its claim to offer interchange-plus pricing. If you have your own experience with Metro Bancard to share, please feel free to do so in the comment section below.

Metro Bancard Lawsuits and Fines

As of our search, there are no ongoing class-action lawsuits or FTC complaints filed against Metro Bancard. Clients dissatisfied with their experience and seeking a non-litigious resolution are encouraged to report their concerns to the relevant supervisory organizations.

Metro Bancard Customer Support Options

Metro Bancard’s website provides various channels for customer support, including 24/7 phone support for merchant accounts and payment gateway issues, as well as a 24/7 technical help desk. This level of support indicates that Metro Bancard is committed to providing responsive and efficient customer service, akin to top-rated merchant account providers known for excellent customer support.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A

PaymentPop Rating for Metro Bancard

Negative Feedback

There are no negative reviews published about Metro Bancard on the PaymentPop website.

Positive Feedback

Metro Bancard made switching processors easy and stress free. Their pricing is straightforward and better than what we had before, and the whole setup was handled quickly. It’s a simple, reliable solution that does exactly what we need.

No Current BBB Profile

As of this review, Metro Bancard is not listed with the Better Business Bureau. Given the lack of a BBB rating and our inability to find much concrete information about the company’s services, we are not factoring a BBB score into the company’s rating at this time.

Processing Rates & Fees

Interchange-Plus Pricing

Detailed information about Metro Bancard’s standard contract terms is currently scarce. The company’s website does not specify rates and fees or identify its processing partner. To date, there haven’t been any significant online complaints about Metro Bancard’s contract terms. A representative from the company mentioned that they offer an interchange-plus pricing model at 0.25% per transaction, a rate that appears quite competitive.

Metro Bancard also highlights credit card terminals on its website, including equipment from First Data. Notably, they offer equipment leases through First Data Global Leasing for 48 months. Although the company’s pricing seems favorable, merchants should generally consider purchasing equipment outright rather than leasing, as it is usually more cost-effective.

Virtual Terminal and Payment Gateway Pricing

Metro Bancard’s website also features its virtual terminal and payment gateway services. Specific pricing for these services has not been disclosed. Merchants should anticipate potential additional fees, such as gateway fees, technical support fees, batch fees, and other transaction rates, particularly for e-commerce services.

Variable Contract Terms

Metro Bancard may act as a reseller for a larger merchant services processor, though the exact partner remains unidentified. Contract terms are likely influenced by the individual sales agent and vary based on the merchant’s business size, type, and duration. This variability suggests that Metro Bancard’s contract terms could potentially align with or outmatch the most cost-effective merchant accounts. Insights or specifics on Metro Bancard’s standard contract terms, including PCI Compliance fees, early termination fees, and contract length, are welcomed in the comments section.

Business owners are also encouraged to explore our selection of the best merchant accounts.

Employee Reviews & Sales Practices

Outside Sales Agents

Metro Bancard appears to partner with ISOs, resellers, and independent sales agents to market its services. Although this hiring practice typically results in complaints among clients, we are currently unable to locate any Metro Bancard complaints that accuse the company’s sales team of unethical behavior. That said, if you suspect that Metro Bancard is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.

This compares favorably to our list of best credit card processors.

Transparent Pricing Model

The Metro Bancard website makes mention of interchange-plus pricing, and a company representative has confirmed that the standard rate under this pricing plan is interchange plus 0.25%. Some companies advertise “interchange” or “wholesale” prices and condemn tiered pricing models in their official materials, but still factor deceptive markups into their cost. Interchange-plus pricing is the most transparent pricing model available, and we therefore award Metro Bancard an “A” rating in this category.

Metro Bancard Competitors

Compare Metro Bancard to competitors that earned top marks.

Bottom Line

Metro Bancard rates as a reliable credit card processing provider based on the limited information currently available. The company claims to offer interchange-plus pricing, known for its transparency, and shows zero complaints online. However, its rating may change once the BBB establishes a profile for Metro Bancard. Business owners are encouraged to thoroughly research the company and compare its pricing and services to those of top-rated providers to ensure they receive the best value.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact Metro Bancard

Contact & Customer Support
PresidentMarc Gardner
Headquarters1025 E. Maple Rd., Suite 107., Birmingham, Michigan 48009
P.O. Mailing AddressPO Box 36, Bloomfield Hills, MI 48303
Toll-Free Support(866) 886-3074
Additional Support ChannelsOnline Contact Form
Websitepickmetro.com