Metro Payment Technologies: Reviews & Complaints
(800) 771-3719 Company Overview
Founded in 1998, Metro Payment Technologies (formerly Metro Merchant Services) is a national merchant account provider that is able to serve most in-store and online business types. The company appears to rely on First Data (now Fiserv) for its credit card processing network.
Article Summary
Before we dive in, here’s a short summary of what we’ll cover:
- Metro Payment Technologies’ various payment processing services.
- The company has received few complaints.
- There is little information about the company contract, but it is likely similar to that of First Data/Fiserv.
Rebrand to Metro Payment Technologies
In June 2020, Metro Merchant Services rebranded to Metro Payment Technologies. While the company has refreshed its website, logo, and messaging, this seems to be only a marketing rebrand strategy. The company assures its clients that “it’s business as usual.”
Metro Payment Technologies Payment Processing
Metro Payment Technologies processes most major debit and credit cards for most business types. Their services include POS systems, virtual terminals, access to a payment gateway, mobile and wireless solutions, cash advances, payroll solutions, e-check processing, PCI compliance, and chargeback protection.
Location & Ownership
Metro’s headquarters is located at 510 Century Boulevard, Wilmington, Delaware 19808 and the company is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California. Mark Landis is listed as the president and Joan Winnington is the director of operations of Metro Payment Technologies.
Table of Contents
- Costs & Contract: Is an ISO of First Data (Fiserv) and resells…
- Complaints & Service: Has received fewer than…
- BBB Rating: Has an “A+” rating and has received 0 complaints and…
- Sales & Marketing: Appears to hire independent sales representatives but has not…
Metro Payment Technologies Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | Yes |
| Most Common Complaint | N/A |
| Recent Lawsuits | No |
Clean Complaint Record
As of this update, we are unable to locate any Metro Payment Technologies reviews that accuse the company of being a scam or a ripoff. In fact, we are unable to find any complaints at all about the company on this or other consumer protection websites. This may be attributable to Metro’s apparent use of sub-ISOs to sell its services, which could scatter complaints across several smaller entities, or it could be a product of the company’s affiliation with First Data (Fiserv), which may funnel Metro complaints to the larger company’s online profiles. If you have your own Metro Payment Technologies review to make, please do so in the comments below.
Metro Payment Technologies Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Metro Payment Technologies. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Metro Payment Technologies Customer Support Options
Metro’s website advertises a 24/7 technical support team along with dedicated account managers who work with clients one-on-one. This level of support represents a good reason for the absence of complaints about the credit card processor and compares the company favorably to top processors for customer service. We see good reason to award the company an “A” rating in this category.
Metro Payment Technologies Customer Service Number
- (800) 771-3719 – Toll-Free Support
Other Support Options
- Support form
- Customer service email address at [email protected]
Metro Payment Technologies Online Ratings
Here's How They Rate Online
| Item | Result |
|---|---|
| BBB Reports | 0 |
No BBB Complaints
Metro Payment Technologies has been an accredited business of the Better Business Bureau since 2014 and currently maintains an “A+” grade. The company has had 0 complaints in the past 36 months. Metro Merchant Services has also received no informal reviews.
An “A” Performance
Given the company’s clean complaint record, we agree with the BBB’s grade. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Metro Payment Technologies Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Cancellation Penalties | Yes |
| Monthly & Annual Fees | Yes |
| Processing Rates | Variable |
| Equipment Leasing | Yes |
Contract Terms May Vary
Metro Payment Technologies appears to be an ISO of First Data (Fiserv), which means that the company likely resells First Data (Fiserv) contracts. First Data (Fiserv) offers a wide variety of contract terms and pricing plans, but its standard agreement is typically a multi-year contract with an early termination fee of $495, a monthly PCI compliance fee of $19.95, and tiered pricing. Businesses that process up to $50,000 each month will receive a swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19. Businesses whose monthly charges exceed $50,000 will receive a swiped rate of 2.29% plus $0.19 and a keyed-in rate of 3.29% plus $0.19. Another facet of these contracts are non-cancellable, long-term equipment leases through First Data Global Leasing.
Metro Payment Technologies does have the freedom to alter these terms depending on a business’ size, business type, and processing history as an ISO of First Data (Fiserv). However, with a lack of readily available information on the company’s rate and fee structure, readers considering its services should refer to First Data (Fiserv) as a point of reference.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Metro Payment Technologies also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, and batch fees may apply to these e-commerce services.
No Pricing Complaints
The total absence of Metro Payment Technologies reviews about the company’s contract seems to indicate that most Metro clients are satisfied with their contract terms; it appears possible that the company could offer contract terms that are competitive with the cheapest merchant accounts. We therefore award Metro a grade of “A” in this category until we have more information. If you have any information about Metro’s merchant account agreement, please leave it in the comment section below.
Metro Payment Technologies offers e-commerce options including a payment gateway and virtual terminals
Metro Payment Technologies Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Uses Independent Resellers | Yes |
| Telemarketing | Likely |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
Independent Sales Agents
Metro Payment Technologies appears to rely on a referral program and partnerships with ISOs and independent agents (which it refers to as “franchises”) to market its services. Generally speaking, this practice can result in an elevated complaint rate among clients, as independent sales entities are difficult for any company to monitor and regulate. In this case, however, we are unable to locate any negative Metro Payment Technologies reviews that mention the company’s sales team.
Fee Buster Program
Metro’s homepage currently promotes its “Fee Buster Program,” which advertises 100% fee savings on credit card processing with a monthly participation fee of under $50. Clients who participate in the program pay one monthly flat fee to accept credit cards. The program gives customers a discount for paying in cash and a separate credit price for those who don’t.
No Deceptive Advertising
In addition, the company does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that Metro Merchant Services is charging you hidden fees, we recommend a third-party statement audit to eliminate undisclosed charges.
Our Metro Payment Technologies Review Summary
Our Final Thoughts
According to our rating system, Metro Payment Technologies rates as a reliable credit card processing provider. The company is showing nearly zero complaints across all consumer protection websites, but its partnership with First Data (Fiserv) indicates that it might have standard contract terms that are less than competitive. Readers may instead want to consider a top-rated merchant account provider. The company’s overall rating is likely to change once more is known about its services.
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Rita
This company does not return sales calls. Can you imagine what their service would be like if you took them on as your merchant services provider???
This post will help: Best Merchant Accounts for Great Customer Service
-Phillip