Metro Payment Technologies Reviews & Complaints

5
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Company Overview

Founded in 1998, Metro Payment Technologies (formerly Metro Merchant Services) is a national merchant account provider that is able to serve most in-store and online business types. The company appears to rely on First Data (now Fiserv) for its credit card processing network.

Rebrand to Metro Payment Technologies

In June 2020, Metro Merchant Services rebranded to Metro Payment Technologies. While the company has refreshed its website, logo, and messaging, this seems to be only a marketing rebrand strategy. The company assures its clients that “it's business as usual.”

Metro Payment Technologies Payment Processing

Metro Payment Technologies processes most major debit and credit cards for most business types. Their services include POS systems, virtual terminals, access to a payment gateway, mobile and wireless solutions, cash advances, payroll solutions, e-check processing, PCI compliance, and chargeback protection.

Metro Payment Technologies payment processing
Metro Payment Technologies offers basic payment processing services

Metro Payment Technologies Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Clean Complaint Record

As of this update, we are unable to locate any Metro Payment Technologies reviews that accuse the company of being a scam or a ripoff. In fact, we are unable to find any complaints at all about the company on this or other consumer protection websites. This may be attributable to Metro’s apparent use of sub-ISOs to sell its services, which could scatter complaints across several smaller entities, or it could be a product of the company’s affiliation with First Data (Fiserv), which may funnel Metro complaints to the larger company’s online profiles. If you have your own Metro Payment Technologies review to make, please do so in the comments below.

Metro Payment Technologies Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Metro Payment Technologies. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Metro Payment Technologies Customer Support Options

Metro’s website advertises a 24/7 technical support team along with dedicated account managers who work with clients one-on-one. This level of support represents a good reason for the absence of complaints about the credit card processor and compares the company favorably to top processors for customer service. We see good reason to award the company an “A” rating in this category.

Metro Payment Technologies Customer Service Number

  • (800) 771-3719 – Toll-Free Support

Other Support Options

Metro Payment Technologies Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No BBB Complaints

Metro Payment Technologies has been an accredited business of the Better Business Bureau since 2014 and currently maintains an “A+” grade. The company has had 0 complaints in the past 36 months. Metro Merchant Services has also received no informal reviews.

An “A” Performance

Given the company’s clean complaint record, we agree with the BBB’s grade. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Metro Payment Technologies Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

Understanding Metro Payment Technologies’ Contract Structure

Metro Payment Technologies operates as an Independent Sales Organization (ISO) of First Data (Fiserv), suggesting that its contract terms and pricing may mirror those offered by First Data (Fiserv). Typically, First Data (Fiserv) contracts include multi-year agreements with a $495 early termination fee, a monthly PCI compliance fee of $19.95, and tiered pricing. These standard contracts often include non-cancellable, long-term equipment leases facilitated by First Data Global Leasing.

However, as an ISO, Metro Payment Technologies has the capability to modify these standard terms to better fit the specific needs of its clients based on their business size, type, and processing history. While detailed information about Metro Payment Technologies’ specific rates and fees is not publicly disclosed, businesses interested in their services should consider First Data (Fiserv)’s terms as a baseline for what might be expected.

E-commerce Solutions and Pricing

Metro Payment Technologies provides e-commerce solutions, including access to virtual terminals and payment gateways. While the company promotes these services on its website, specific pricing details, including gateway fees and technical support charges, are not publicly listed. Businesses considering Metro for e-commerce processing should inquire directly about these additional rates and fees to fully understand their potential costs.

Client Feedback and Contract Satisfaction

There is a noticeable lack of public complaints regarding Metro Payment Technologies’ contract terms, suggesting a general satisfaction among its client base. This absence of negative feedback may imply that Metro Payment Technologies’ contracts are reasonably fair and possibly competitive with some of the market’s most affordable merchant accounts. Nevertheless, merchants are encouraged to perform thorough due diligence, including a review of all contract terms and fees, before entering into an agreement.

Merchants seeking favorable payment processing options are invited to explore our recommendations for the best merchant accounts. Your insights and experiences with Metro Payment Technologies or any other payment processor are valuable; please consider sharing them in the comments section to assist others in their decision-making process.

Metro Payment Technologies payment gateway
Discover Metro Payment Technologies’ e-commerce solutions, including payment gateways and virtual terminals.

Metro Payment Technologies Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

Independent Sales Agents

Metro Payment Technologies appears to rely on a referral program and partnerships with ISOs and independent agents (which it refers to as “franchises”) to market its services. Generally speaking, this practice can result in an elevated complaint rate among clients, as independent sales entities are difficult for any company to monitor and regulate. In this case, however, we are unable to locate any negative Metro Payment Technologies reviews that mention the company’s sales team.

Fee Buster Program

Metro’s homepage currently promotes its “Fee Buster Program,” which advertises 100% fee savings on credit card processing with a monthly participation fee of under $50. Clients who participate in the program pay one monthly flat fee to accept credit cards. The program gives customers a discount for paying in cash and a separate credit price for those who don’t.

No Deceptive Advertising

In addition, the company does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that Metro Merchant Services is charging you hidden fees, we recommend a third-party statement audit to eliminate undisclosed charges.

Our Metro Payment Technologies Review Summary

Our Final Thoughts

According to our rating system, Metro Payment Technologies is a reliable credit card processing provider. The company has almost no complaints across consumer protection websites, suggesting that it maintains a generally positive reputation. However, its partnership with First Data (Fiserv) could mean that its standard contract terms may not be particularly competitive, potentially reflecting the less favorable pricing commonly associated with First Data partnerships.

Readers may want to explore top-rated merchant account providers as an alternative to ensure they receive the most advantageous terms and pricing. Metro Payment Technologies’ overall rating may change as more information about its services becomes available, so continued diligence in researching its offerings is advised.

Location & Ownership

Metro’s headquarters is located at 510 Century Boulevard, Wilmington, Delaware 19808 and the company is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California. Mark Landis is listed as the president and Joan Winnington is the director of operations of Metro Payment Technologies.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Metro Payment Technologies Treat You?

1 User Reviews

Tell Us How They Treated You

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