UPDATE 5/10/2017: The National Bureau of Merchant Services website has been inactive since our last update of this review, and Michael and Suzanne Salman are now ministers at a Phoenix-area church. It appears that National Bureau of Merchant Services is permanently closed. If you have any information about the company’s current status (including any new or related businesses that may have been created following its closure), please share it in the comment section below this review.
National Bureau of Merchant Services, Inc. (internalresourcenetwork.com, internalprocessingcenter.com & merchantservicebureau.org), also known as the Merchant Services Bureau, is an Arizona-based company that is commonly linked to another entity named Internal Resource Network in merchant complaints. In fact, it seems as though the website for National Bureau of Merchant Services (merchantservicebureau.org) is designed to resemble a consumer protection or watchdog site, but according to complainants, it is actually a site for a merchant account provider that also operates under the name of Internal Resource Network. Merchants are advised to keep in mind that there is no privately owned or government-run watchdog group known as the Merchant Services Bureau. National Bureau of Merchant Services was founded in 2004 and is headquartered at 3003 W Northern Avenue #1, Phoenix, Arizona 85051. The company’s website does not list an Acquiring Bank. NBMS is owned by Michael and Suzanne Salman.
On April 9, 2014, we were contacted by Jennifer Portillo, a representative of Internal Resource Network. She stated that Internal Resource Network and the National Bureau of Merchant Services are two separate companies, that Internal Resource Network is not owned by Michael or Suzanne Salman, and that Internal Resource Network is based in New York. However, numerous online complaints and other consumer protection websites posit some kind of link between NBMS and Internal Resource Network, so the exact relationship between the two companies remains unclear at this time. It is also unclear whether “Internal Resource Network” and “IRN Payment Systems” are the same company.
As of this update, Jennifer Portillo is the managing member of Internal Processing Center (internalprocessingcenter.com), a company that maintains offices in Arizona and names Internal Resource Network as one of its divisions. The Internal Processing Center website also displays the Merchant Services Bureau logo on all of its pages.
In February 2013, Michael Salman pleaded guilty to felony theft and felony forgery and was convicted of defrauding the state of Arizona’s Medicaid program of more than $118,000. The following is taken from an announcement by the Arizona Attorney General’s office:
Michael and Suzanne Salman lied about their household income to the Arizona Department of Economic Security (DES) and received health insurance benefits through the Arizona Health Care Cost Containment System (AHCCCS) for themselves and their children.
Between 2008 and 2012 the Salmans submitted false information regarding their household income on applications for AHCCCS benefits and also submitted false statements about their employment with Bureau of Merchant Services – an entity whose initial board of directors consisted only of Michael and Suzanne Salman.
Between May 2007 and March 2012, Frank Salman misrepresented his income to DES in order to receive AHCCCS health insurance benefits for himself, his spouse and his children. He also reported to AHCCCS that he was employed by NBMS.
According to this bulletin from the Arizona Department of Real Estate, Michael Salman also has a previous felony conviction for aggravated assault in 1992 and a 2002 misdemeanor conviction for impersonating a police officer.