Naturepay Reviews & Complaints

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How did they treat you? ▼


In this review of NaturePay, we provide a detailed overview of the company's credit card processing services tailored for the cannabis industry. We will discuss the range of services offered, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. We will also identify the types of businesses that may benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. We will cover the company's pricing structure, contract terms, and specific services included. By the end of this article, you will have a clear understanding of whether NaturePay meets your payment processing needs.

About Naturepay

Founded in 2015, Naturepay is a merchant account provider that specializes in processing credit card payments for legal marijuana businesses.

Naturepay Payment Processing

Unlike most cannabis merchant services providers, Naturepay specifically claims that it can process credit card and debit card payments through a conventional merchant account in partnership with multiple U.S.-based banks. This is a remarkable claim due to the fact that Visa, MasterCard, and most national banks have gone on the record stating that they will not allow their networks to be used for marijuana transactions. Naturepay not only advertises cannabis merchant accounts, but it also has point-of-sale and e-commerce solutions available and can place CBD and paraphernalia sellers as well.

Naturepay Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Complaints <10
Live Customer Support No
Most Common Complaint N/A
Recent Lawsuits No

Minimal Complaints

Our search has revealed only one negative Naturepay review, which appears to unfairly label the company as a scam. The reviewer expressed dissatisfaction with Naturepay’s failure to respond to their application, interpreting it as potential data theft. While this lack of communication is unprofessional, it doesn’t necessarily indicate fraudulent behavior. It may instead suggest challenges such as an overworked staff or operational issues within Naturepay. If you’ve had experiences with Naturepay, please share your review in the comments below.

Naturepay Legal Standing

As of our investigation, there are no ongoing class-action lawsuits or FTC complaints against Naturepay. Clients dissatisfied with their experiences are encouraged to report their concerns to relevant supervisory organizations for further review.

Naturepay Customer Service Options

Given the absence of similar complaints, it’s reasonable to consider this incident as isolated. Naturepay provides a contact form on its website but does not display a dedicated phone number for customer support. While this falls short of the expectations for top-rated customer service providers, it’s not uncommon in the specialized high-risk payment processing market.

Naturepay Online Ratings

Here's How They Rate Online

No Profile Available

The Better Business Bureau does not maintain a profile for Naturepay at this time. We therefore will not factor a BBB rating into this review.

Naturepay Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties No
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

Month-to-Month Contract

Although a copy of the standard Naturepay contract is not readily available, the company promotes on its website a rate of 5.95% plus $0.30 per transaction for retail merchants. This pricing plan includes the absence of hidden fees, reserves, termination fees, and monthly fees, along with the flexibility of a month-to-month contract. While the processing rate may appear elevated, these terms, if accurately represented, are notably favorable. The specifics of how Naturepay arranges its merchant accounts or the financial institutions it partners with remain undisclosed. Notably, some statements from the company’s representatives hint at the possible requirement for merchants to agree to a non-disclosure agreement prior to engagement, complicating the ability to fully understand Naturepay’s service framework.

No Red Flags

In the absence of any negative commentary regarding Naturepay’s contract conditions across consumer platforms, the service’s transparency about its pricing, especially in the context of the cannabis industry, is noteworthy. The rate of 5.95% plus $0.30, while higher than some of the most competitive merchant account providers, aligns with industry norms for high-risk markets. Given the lack of disputing client feedback regarding the advertised contract terms, Naturepay is awarded an “A” rating under the current assessment.

Business owners are recommended to explore our list of the top merchant services for more options.

Naturepay Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

Inside Sales Team

Naturepay appears to primarily market itself through conventional advertising and referral. The company maintains a small staff and does not seem to employ a large team of independently contracted sales agents. This compares favorably to our list of best credit card processors. Naturepay’s marketing is strictly focused on marijuana and marijuana-adjacent businesses, which both restricts its overall client pool and makes it attractive to businesses in its target industry. This means that cannabis businesses are very likely to seek Naturepay out on their own as they search for a reliable merchant account provider.

Naturepay Rate Quotes

Naturepay’s marketing copy makes some bold claims. The ability to process payments through a domestic bank requires either a close relationship with a bank employee who is willing to look the other way or the intentional miscoding of a business’ type. Both approaches are risky and unstable, so it’s rare to see a credit card processor openly advertise this service. Moreover, Naturepay openly lists a rate of 5.95% plus $0.30 per transaction for retail businesses, which is right around the amount that most industry experts say cannabis sellers should expect to pay. We have seen no Naturepay complaints that suggest that their advertising is misleading, and we have no reason to lower its score in this section. If you suspect that the company has misrepresented its pricing, you can double-check your monthly bill with a third-party statement audit.

Our Naturepay Review Summary

Our Final Thoughts

Naturepay is rated as a reliable credit card processing provider according to our criteria, though important unanswered questions remain about its services. If the claims made on Naturepay’s website are accurate, it stands as one of the most dependable options for marijuana businesses that we’ve encountered. However, limited client feedback—either positive or negative—makes it challenging to fully assess the company’s offerings.

Marijuana businesses, and those dealing with marijuana-adjacent products, should thoroughly investigate a wide range of high-risk specialists to identify the solution that best suits their specific needs. This due diligence will help them secure a payment processing partner capable of navigating the unique challenges of their industry while offering transparent pricing, reliable support, and tailored solutions.

Location & Ownership

Jim Lange is the president of Naturepay, which is headquartered at 5614 Alora Loop, Anchorage, Alaska 99504. The company does not list its acquiring bank(s) on its website, likely to avoid regulatory scrutiny. There is some reason to believe that Naturepay may also operate under the name Weed Pay LLC.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Naturepay Treat You?

1 User Reviews

  • Isaiah Gloria

    As a small business owner, I can’t emphasize enough how Naturepay has transformed the way I handle transactions and manage my finances. From the very first day, I was drawn to its simplicity and efficiency, making it incredibly easy to integrate into my operations.

    Naturepay’s user-friendly interface and seamless payment processing have been a game-changer. Gone are the days of cumbersome payment gateways and endless paperwork. With Naturepay, my customers can now make secure payments effortlessly, and I can keep track of transactions in real-time. It’s like having a personal financial assistant right at my fingertips!

    One feature that really stands out for me is the comprehensive reporting system. It provides me with valuable insights into my business performance, enabling me to make well-informed decisions. The analytics tools have empowered me to understand my customers better and tailor my offerings to suit their needs, which has undoubtedly led to increased customer satisfaction and loyalty.

    But Naturepay isn’t just about convenience; it’s also about security. I was initially apprehensive about adopting a new payment system, but Naturepay’s robust security measures put my mind at ease. The encrypted transactions and multi-layered authentication processes ensure that both my business and my customers are protected from any potential threats.

    What sets Naturepay apart is their excellent customer support. Whenever I had a question or needed assistance, their team was always there, promptly resolving any issues that arose.

    In conclusion, Naturepay has been a boon for my business. It has simplified my financial operations, improved customer experience, and boosted my confidence in handling transactions securely. I highly recommend Naturepay to any business owner looking to take their operations to the next level. Trust me, you won’t be disappointed!

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