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NCR POS Review: Fees, Complaints & Lawsuits
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The Very First Point-Of-Sale (POS) Company
Based in Atlanta, Georgia, NCR is a large publicly-traded corporation that manufactures ATMs, point-of-sale systems, and other physical scanning equipment. NCR, or the National Cash Register Company as it was known historically, was started in 1879 by James Ritty. Ritty started the company to utilize his new patent and invention “Ritty’s Incorruptible Cashier,” the very first mechanical cash register.
While ultimately Ritty’s time at his new company would be short-lived, it would go on to become one of the largest producers of cash registers for over a century. Briefly acquired by AT&T in 1991, NCR would reemerge as an independent company as a part of the restructuring of AT&T in 1996. Today NCR is a large international corporation employing over thirty thousand employees in 160 countries.
NCR’s Merchant Services
Historically NCR has focused strictly on the production of physical sales kiosks and barcode scanning equipment. In 2018 NCR acquired payment processor JetPay, and this allowed them to offer debit and credit card processing services to accent their expansive sales terminal catalog. NCR’s merchant services have become equally robust, and the company now offers payment gateways, eCheck processing, and a range of business management platforms targeted at retail, hospitality, and banking merchants.
NCR Location and Ownership
NCR is headquartered at 864 Spring St NW, Atlanta, GA 30308.
The CEO of NCR is Michael Hayford.
NCR Payment Solutions, LLC is a registered ISO/MSP of Citizens Bank, N.A., Providence, RI; BMO Harris Bank, Chicago, IL.
NCR Review Table of Contents
NCR Corporation Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||20+|
|Live Customer Support||24/7|
|Most Common Complaint||Undisclosed Fees|
NCR Complaints for Point Of Sale Equipment
We have been able to locate few NCR complaints, however there are several lingering internet reviews concerning contract terms and fees associated with NCR’s Silver POS system. Some of the complaints describe continued charges after accounts are canceled. Most are posted by small business owners who are either being forced to pay termination charges or steep fees associated with various penalties imposed by NCR.
We have not found any outstanding class-action lawsuits or FTC complaints filed against NCR. Dissatisfied business owners who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations and by leaving a review of your own in the comment section of this article below.
NCR Customer Service Options
NCR’s customer service offers many options with dedicated numbers for specific merchant departments. Overall it looks like NCR is making good efforts to support its customer base.
- Main NCR Customer Service: 1-800-CALL-NCR
- Payment processing dedicated Customer Service: 1-800-834-4405
NCR Corporation Online Ratings
Here's How They Rate Online
|Problem with a Product or Service||4|
Over A Dozen Better Business Bureau Complaints
According to the Better Business Bureau, NCR has received 13 complaints and two reviews in the past 36 months. Currently it holds a “D-” rating and has not been accredited by the Better Business Bureau.
Of the 13 complaints, four were due to billings and collections issues, three with advertising and sales, four concerned a product or service, and two issues with a guarantee or warranty. NCR has successfully resolved 5 of these complaints.
What Merchants Say
NCR also received 2 reviews in the past 36 months. Both are negative in tone. The most recent negative review concerns NCR’s overall quality of service:
“Recently there was a change to our website. NCR notified us of a re-hosting to a new server. After the change the latest information on the site was six months old. When we contacted NCR they said they took the image of our ******** months ago and just now move the site, using the old image on the new server. We pay for data backups in addition to the hosting fee. We asked the data to be restored so to recover the last 6 months, we were told those backups don’t exist and there was nothing NCR could do. This is inexcusable and a loss to our company that will cost us to try and recover. Our IT staff say they might be able to recover >50% of the lost data. The fact that NCR has washed it hands of this is deplorable. We will be moving our site as soon as possible.”
An “D” Performance Overall
It’s difficult to make a call on NCR’s rating as a payment provider, but based on the amount of complaints concerning unresolved contracting and billing issues, we agree with the Better Business Bureau’s rating of a “D” at this time.
NCR Corporation Fees, Rates & Costs
A Closer Look at The Contract
|Early Termination Fee||Yes|
|Equipment Lease Terms||Undisclosed|
Unclear Terms for NCR Fees
NCR does not clearly list its rates and terms online. There are NCR reviews with reports of the NCR Silver system costing around $79 dollars monthly, but this rate is for the POS system alone and does not include credit card transaction rates. NCR’s credit card processing rates are not advertised online. This is a red flag for merchant service providers and likely indicates NCR offers variable rates. While this can work in favor of businesses with large transaction volume, smaller businesses might end up paying more than they should.
Negotiate Contract Pricing
We have not been able to locate a NCR merchant account contract at this time. New customers who have recently signed up for payment services through NCR are encouraged to leave a customer review below describing their experience. Business owners are again encouraged to negotiate their merchant account pricing and contract terms and to read all documents thoroughly before signing.
NCR Corporation Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
No Evidence of Independent Sales Teams
Currently we cannot locate any concerning job posts or complaints indicating NCR utilizes independent or outside sales representatives. We also cannot locate any complaints directly related to its sales practices or indications of misleading quotes.
NCR Contract Terms
NCR has been reported to impose some very aggressive contract terms. Some of these reported terms include 4-year self-renewing contracts with steep early termination fees. None of this information is present on their website, and from the amount of complaints concerning penalties and additional charges incurred by business owners, there appears to be some credibility to these accusations. We would advise all potential NCR customers to proceed with caution when signing up and to read all documents carefully.
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