NCR Corporation Review

About NCR Corporation

Overview

Based in Atlanta, Georgia, NCR is a large publicly-traded corporation that manufactures ATMs, point-of-sale systems, and other physical scanning equipment. NCR, or the National Cash Register Company as it was known historically, was started in 1879 by James Ritty. Ritty started the company to utilize his new patent and invention “Ritty’s Incorruptible Cashier,” the very first mechanical cash register.

This company is led by Michael Hayford. Visit the owner profile for additional background information.

While ultimately Ritty’s time at his new company would be short-lived, it would go on to become one of the largest producers of cash registers for over a century. Briefly acquired by AT&T in 1991, NCR would reemerge as an independent company as a part of the restructuring of AT&T in 1996. Today NCR is a large international corporation employing over thirty thousand employees in 160 countries.

Key Persons

• Michael Hayford

NCR’s Services

Historically NCR has focused strictly on the production of physical sales kiosks and barcode scanning equipment. In 2018 NCR acquired payment processor JetPay, and this allowed them to offer debit and credit card processing services to accent their expansive sales terminal catalog. NCR’s merchant services have become equally robust, and the company now offers payment gateways, eCheck processing, and a range of business management platforms targeted at retail, hospitality, and banking merchants.

NCR Complaints for Point Of Sale Equipment

We have been able to locate few NCR complaints, however there are several lingering internet reviews concerning contract terms and fees associated with NCR’s Silver POS system. Some of the complaints describe continued charges after accounts are canceled. Most are posted by small business owners who are either being forced to pay termination charges or steep fees associated with various penalties imposed by NCR.

NCR Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against NCR. Dissatisfied business owners who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations and by leaving a review of your own in the comment section of this article below.

NCR Customer Service Options

NCR’s customer service offers many options with dedicated numbers for specific merchant departments. Overall it looks like NCR is making good efforts to support its customer base.

• Main NCR Customer Service: 1-800-CALL-NCR
• Payment processing dedicated Customer Service: 1-800-834-4405

Over A Dozen Better Business Bureau Complaints

According to the Better Business Bureau, NCR has received 13 complaints and two reviews in the past 36 months. Currently it holds a “D-” rating and has not been accredited by the Better Business Bureau.

Of the 13 complaints, four were due to billings and collections issues, three with advertising and sales, four concerned a product or service, and two issues with a guarantee or warranty. NCR has successfully resolved 5 of these complaints.

NCR also received 2 reviews in the past 36 months. Both are negative in tone. The most recent negative review concerns NCR’s overall quality of service:

An “D” Performance Overall

It’s difficult to make a call on NCR’s rating as a payment provider, but based on the amount of complaints concerning unresolved contracting and billing issues, we agree with the Better Business Bureau’s rating of a “D” at this time.

Unclear Terms for NCR Fees

NCR does not clearly list its rates and terms online. There are NCR reviews with reports of the NCR Silver system costing around $79 dollars monthly, but this rate is for the POS system alone and does not include credit card transaction rates. NCR’s credit card processing rates are not advertised online. This is a red flag for merchant service providers and likely indicates NCR offers variable rates. While this can work in favor of businesses with large transaction volume, smaller businesses might end up paying more than they should.

Negotiate Contract Pricing

We have not been able to locate a NCR merchant account contract at this time. New customers who have recently signed up for payment services through NCR are encouraged to leave a customer review below describing their experience. Business owners are again encouraged to negotiate their merchant account pricing and contract terms and to read all documents thoroughly before signing.

No Evidence of Independent Sales Teams

Currently we cannot locate any concerning job posts or complaints indicating NCR utilizes independent or outside sales representatives. We also cannot locate any complaints directly related to its sales practices or indications of misleading quotes.

NCR Contract Terms

NCR has been reported to impose some very aggressive contract terms. Some of these reported terms include 4-year self-renewing contracts with steep early termination fees. None of this information is present on their website, and from the amount of complaints concerning penalties and additional charges incurred by business owners, there appears to be some credibility to these accusations. We would advise all potential NCR customers to proceed with caution when signing up and to read all documents carefully.

NCR Could Use More Rate & Fee Transparency

NCR is a large point-of-sale provider and credit card processor. There are several NCR reviews complaining of unexpected fees regarding contract terminations. The company has a long history in the point-of-sale and barcode scanning equipment industry. In previous years NCR would partner with various payment processors to support their hardware. It will be interesting to see as NCR pivots more into the payment processing world. The lack of any NCR’s rates is always concerning when we review a payment processor. At best it can be an oversight, and at worst it can mean some ugly fees and contracts waiting to surprise you down the road. With a company of NCR’s size, we would expect more clarity with pricing and contract information. While NCR looks like a capable payment processor, we advise business owners to proceed with caution.