Updated 3/12/2019: The Next Level Payment Solutions is not active at this time, and we are unable to find any proof that the company is still in operation. If you have any information about the current status of Next Level Payment Solutions (including any rebrandings or DBAs), please share that information in the comment section below this review.
A newly created subsidiary of Advanced Merchant Services, Next Level Payment Solutions (nextlevelps.com) is a merchant account provider that specializes in serving high risk business types. Aside from this specialized focus, Next Level does not appear to differ in any significant way from Advanced Merchant Services. Like Advanced, Next Level resells the products and services of First Data. Next Level does not disclose its acquiring bank, but this is likely due to the need for high risk processors to maintain multiple banking partnerships. Multiple sources list Next Level Payment Solutions’s headquarters at 76 S Laura St, #1370, Jacksonville, Florida 32202, and Jason Felts is the CEO of both Advanced Merchant Services and Next Level Payment Solutions.
Next Level Payment Solutions Customer Reviews
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
As noted above, we are unable to locate any negative Next Level Payment Solutions reviews, which is a positive sign that the company isn’t a scam or a ripoff. This is a welcome divergence from the track record of Advanced Merchant Services, which has received over 30 public complaints related to its telemarketing and sales tactics. Next Level Payment Solutions appears to have been founded within the past year, so its newness could be largely responsible for its low complaint total. On the other hand, high risk merchant account providers tend to receive fewer complaints about their sales practices due to the relatively extreme vetting that must occur before a high risk merchant account can be opened. Next Level Payment Solutions appears to offer customer service via email and phone for all of its merchants.
Next Level Payment Solutions Customer Satisfaction Ratings
The Better Business Bureau does not maintain a profile for Next Level Payment Solutions at this time. We therefore will not factor a BBB rating into this review. Merchants should note that Advanced Merchant Services currently has a “B” rating with the BBB.
Next Level Payment Solutions Fees, Rates & Contract
Rates & Fees Summary
Swipe Rate
Variable
Keyed-in Rate
Variable
Early Termination Fee
Variable
PCI Compliance Fee
Variable
Equipment Lease Terms
Variable
There is very little publicly available information about the standard Next Level Payment Solutions contract. The company’s emphasis on high risk business types means that its pricing and fees will likely vary depending on each merchant’s products, time in operation, processing history, and sales volume. Merchants should be aware that high risk merchants almost always pay higher-than-average rates due to the increased risk of chargebacks and volatile regulatory environments associated with their industries.
Most high risk merchant accounts consist of a long-term agreement with an early termination fee of some amount, a cash reserve clause, and equipment leasing opportunities. However, Next Level Payment Solutions may offer none or all of these terms. There are currently no Next Level Payment Solutions complaints that mention the company’s pricing, so we will assign it an “A” in this section for now. If you have any specific knowledge of the standard Next Level Payment Solutions contract, please share that information in the comment section below this review.
Next Level Payment Solutions Employee Reviews & Sales Practices
Jobs & Marketing Summary
Employs Independent Resellers
Yes
Advertises Deceptive Rates
No
Discloses All Important Terms
No
Next Level Payment Solutions appears to primarily market its services through the existing sales channels of Advanced Merchant Services, specifically telemarketing and independently contracted sales agents. This strategy has produced a high number of merchant complaints about Advance Merchant Services (particularly regarding “slamming“-style sales tactics), but Next Level has not received any such complaints. This may be due to the fact that Next Level is a much newer brand than Advanced Merchant Services, or it may be that the company uses a different marketing approach when selling to high risk merchant types. In any case, Next Level Payment Solutions’s clean complaint record is a positive sign.
As a further point in the company’s favor, Next Level Payment Solutions does not list any misleading rate quotes or unrealistic promotions on its website. However, merchants should be aware that its parent company has received a large number of complaints related to deceptive sales practices. We will assign Next Level Payment Solutions an “A” in this category for the time being, but we will also add a warning that Next Level is affiliated with a company that has a very poor rating in this category.
Next Level Payment Solutions Review Summary
Next Level Payment Solutions rates as a reliable high risk merchant services provider according to all available information. The company does not have any public complaints filed against it and does not openly engage in deceptive sales tactics. Next Level appears to be a relatively new organization with close ties to an average-rated provider on CPO, so we will continue to monitor merchant feedback and adjust its grade accordingly.
Top Performing Next Level Payment Solutions Competitors
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Reader Comments, Testimonials & Complaints
2 User Reviews
Major Shedd
Service is great! No issues with service or equipment. The representative of NLPSMS Mr. Lou Rodges has provided great support and very interactive with us. We give him five stars.
CPO
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Major Shedd
Service is great! No issues with service or equipment. The representative of NLPSMS Mr. Lou Rodges has provided great support and very interactive with us. We give him five stars.
CPO
Hello,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!