A Company With Complaints Due to Telemarketing Tactics
Advanced Merchant Services is a merchant account provider in operation since 1999 that serves most standard-risk, domestic business types. The company initially boarded high-risk merchant types under its subsidiary, Next Level Payment Solutions, but the subsidiary seems to no longer be active. Advanced Merchant Services appears to resell the products and services of First Data (now Fiserv) and Clover as a POS solution. Unfortunately, the company has received a high volume of complaints regarding telemarketing tactics from its ISOs and independent sales agents.
Advanced Merchant Services Payment Processing
Advanced Merchant Services processes most major credit and debit cards for standard-risk businesses. Their services include Clover POS solutions, wireless payments, MOTO, e-commerce solutions, EMV readers, B2B Tier 2 and 3 processing, 24/7 customer support, check processing, cash advances, gift and loyalty solutions, and fuel and petroleum cards through WEX.
Advanced Merchant Services Location & Ownership
The company is a registered ISO of Wells Fargo Bank, NA, Walnut Creek, California; and Esquire Bank of Jericho, NY; and it is headquartered at 6440 Southpoint Pkwy Suite 140 Jacksonville, FL. Jason Felts is the president and CEO of Advanced Merchant Services.
Advanced Merchant Services Review Table of Contents
- Costs & Contract: Advanced Merchant Services appears to offer variable contract terms through First Data (Fiserv) with an early termination fee of up to $495.
- Complaints & Service: Advanced Merchant Services has received more than 30 public complaints.
- BBB Rating: Advanced Merchant Services has an “A+” rating with the Better Business Bureau and has received 2 complaints and 0 reviews in the past 3 years.
- Sales & Marketing: Advanced Merchant Services appears to hire independent sales representatives and has received a high number of complaints about its sales practices.
One Response
We have worked with, faxed, called numerous times to have a simple bank change take place. We received the pdf bank change form on 9-4 -19. On 9-13-19 i faxed that form and letter from new bank with information to come and find out that it was unacceptable because i signed it and not my wife on 9-20-19. I called back on 9-24-19 after faxing a new document change form with my wifes name and signature on 9-23-19 to find out that a new ticket had not been made and sent. Today 9-26-19 i called back to check on progress because now money owed has become over $3,200 and yet no money into this account. We are a small business with limited cash only to have been in a position to borrow money to pay bills due to the timely manner this company operates over a name and signature. We have been depositless since 9-4-19 granted our choice to have a bank change, however the lack of speed over now a 2 week period we are still $3,200 owed by Advanced Merchant Services. We are very upset how these requests have taken place and how we have been treated. I have recorded all calls and have a timeline charted for history purposes. We just wanted a simple bank change and our money for sales owed to us like has happened previously. I guess who would have thought a change in bank accounts could be so difficult to the tune of $3,200 plus and counting.
Chad & Lisa Mull
RJS Lounge
109 Main
Conrad, IA
This post will help: Best Merchant Accounts for Great Customer Service
-Phillip