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Orange Business Services Review

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All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Orange Business Services

Rating
A
5/5
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International E-Commerce and Mobile Payment Processing

Founded in 2013, Orange Business Services (formerly Orangepay) was a merchant account provider that offers online and mobile payment processing solutions for standard and high-risk merchants but now appears to have pivoted to a focus on business data and cybersecurity services. We will leave this profile up for those interested in information on the company's former services, but it does not appear that Orange is taking on new merchants at this time. The company is based in the Czech Republic but claimed to process payments (including Visa and Mastercard transactions) in over 20 international jurisdictions.

Orange Business Services Payment Processing

Orange Business Services does not advertise any in-store payment options or point-of-sale products, so merchants with physical locations may not be able to obtain processing from Orange Business Services.

Orange Business Services Location & Ownership

Orange Business Services is part of the global Orange S.A. telecom group brand, which is headquartered at 78, rue Olivier de Serres, Paris 75015, France, and does not list its affiliate banks. Helmut Reisinger is listed as the CEO of Orange Business Services. [caption id="attachment_493620" align="aligncenter" width="800"]Orange Business Services servicesOrange Business Services previously offered payment processing services[/caption]

Orange Business Services Review Table of Contents

  • Costs & Contract: Orange Business Servies offers variable pricing depending on each business's type, location, and processing history.
  • Complaints & Service: Orange Business Services has received fewer than 10 public complaints.
  • BBB Rating: Orange Business Services currently does not have a profile with the Better Business Bureau.
  • Sales & Marketing: Orange Business Services does not appear to hire independent sales agents and has not received any complaints about its sales practices.

Customer Reviews & Sentiment

Low Complaint Total

We are currently unable to locate any Orange Business Services complaints that accuse the company of being a ripoff or a scam. In fact, the credit card processor is showing only one complaint across various consumer protection websites. This lone complaint describes a delayed payout and appears to be an isolated incident.

Orange Business Services Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Orange Business Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Orange Business Services Customer Service Options

The Orange Business Services website provides a customer service portal but does not publicly offer phone numbers or other direct customer support avenues. Those looking to contact Orange Business Services should use this customer support page to reach out to Orange.

We will award Orange Business Services an “A” rating in this category, but the company’s current customer support options do not qualify it as a top-rated customer service processor.

Industry Scores & User Ratings

No Profile Available

The Better Business Bureau does not maintain a profile for Orangepay at this time. We therefore will not factor a BBB rating into this review.

Processing Rates & Fees

Orange Business Services Contract Terms

There is no publicly available information about Orange Business Services’ standard pricing at this time. The company’s terms of use (available below) specify that most pricing and contract specifics will be determined by its partner banks. These banks will be matched to each merchant according to each merchant’s business type, location, and processing history. The company’s wide range of banking partnerships and operating jurisdictions could lead to a high level of variability in its contract terms.

High Risk, High Fees

High-risk payment processors tend to charge higher-than-average rates due to the increased risk of chargebacks in high-risk industries. They may also enforce cash reserves to insulate themselves from fraud losses. High-risk merchants should therefore expect to receive stricter contract terms when processing payments through Orange Business Services.

No Red Flags

The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific pricing. It is difficult to assess at this time whether Orange Business Services’ contract terms are competitive with the cheapest merchant accounts. See the Orange Business Services Payment Gateway Terms. We also encourage merchants to check out our list of the providers of thebest merchant accounts.

Orange Business Services Competitors

Compare Orange Business Services to competitors that earned top marks.

Bottom Line

A Reliable Option for Most Merchants

According to all available information, Orange Business Services rates as a dependable merchant services provider for standard and high-risk businesses. There is not a lot of specific information available about the company’s pricing at this time, but its nearly clean complaint record is a positive sign. Even when dealing with companies that rate highly by our standards, we urge merchants to thoroughly examine the terms of any contract they are given and to compare its pricing to top-rated merchant account providers.