PaymentPop Rating for Paya
Negative Feedback
This is the most expensive payment processor I have ever used. Loads of hidden fees, and terrible customer service.
Positive Feedback
There are no positive reviews published about Paya on the PaymentPop website.
Paya BBB Rating
Paya is not BBB accredited but holds an A+ rating. It has an average customer review rating of 3.67/5 stars based on 3 customer reviews. There are 8 customer complaints closed in the last 3 years, with 2 closed in the last 12 months. Common themes in the reviews and complaints include issues with billing and collection as well as dissatisfaction with the response to customer inquiries.
Negative Feedback
Noticed a strange fee that came out of my checking account for $110 (not insignificant); after lengthy research, tracked it back to Paya. What was the fee for? After finally receiving a call back after days from an account representative, he disclosed to me that the fee was due to me not filling out a business “assessment” by some weird tertiary company – though I was NEVER made aware that this was part of the process to get enrolled. I did NOT authorize this charge – so this is in fact completely unacceptable and unethical business practice. Furthermore, the token they sent me to get my account activated did not work for several months, while I continued to pay for the service. All around a joke of a company.
Positive Feedback
Paya has been a fair and transparent company to work with and their support team is very responsive when I have questions.
ComplaintsBoard Rating Analysis for Paya
Paya has a significant number of customer complaints on ComplaintsBoard. Common issues include poor customer service, delayed payments, technical glitches, hidden fees, and unauthorized transactions. Many customers express dissatisfaction and frustration due to these problems. It’s important to note that only 0% of the 10 complaints listed have been resolved, indicating a lack of effective complaint resolution by Paya.
Negative Feedback
I been tryna cancel my merchant account for weeks now. I called like 8 times and left voicemails but nothin’. I talked to 3 different peeps in the cancelation department and all 3 times they put me on hold and then the phone just sends me to another voicemail. I called twice and waited like 10 minutes and then it says ‘we can hold your place in line and call you back’ but then it says ‘error has occurred.’ Like, what the heck? I just want my account canceled and it shouldn’t be this hard.
– Complaint from A. Hackett
So, I got this bill from a doctor I paid last year, and it said I still owed them money. But I had proof that I paid it already. So, I called them up and they said that Paya, the company that processed their credit card payments, messed up and didn’t take the money from a bunch of people’s accounts. My bank confirmed it too. The doctor said they fired Paya, but now they want their money back from me. I think Paya should take responsibility and help out somehow. Don’t companies like this have insurance for when they mess up big time?
– Complaint from A. Powlowski
Positive Feedback
There are no positive reviews published about Paya on the ComplaintsBoard website.
