An e-Commerce Platform Focused on Cyber Security
Founded in 2017, PayCafe is a merchant account provider focusing on e-commerce channels with optimized security. The company customizes virtual terminals through a selection of pre-built, conversion-optimized secure shopping carts while reserving the option for merchants to design their own without the need for a background in programming. These virtual terminal solutions are guaranteed to be PCI compliant and protect a merchant’s confidential financial data from the vulnerability of being hosted on their servers. Each virtual terminal is enhanced with the ability to accept international cards and currencies as well as PayPal, other digital wallets, and even cryptocurrency.
The clear takeaway from PayCafe is its specialization in data security. In addition to being PCI compliant, the company’s system ensures fraud prevention through data encryption that uses multiple encryption keys and dual control split knowledge that stores data offline, keeping it safe from being hacked. PayCafe’s authentication and session management utilize two-factor authentication to gain access to its services to prevent unauthorized access to a merchant’s confidential data. The scale of the company’s oversight extends to monitoring the activity of employees, customers, and vendors accessing a merchant’s virtual terminal to mitigation the risk of data breaches.
Location and Ownership
PayCafe Review Table of Contents
- Costs & Contract: PayCafe does not disclose its contract terms, rates, or fees. However, the company advertises that it does not charge a setup or monthly fee.
- Complaints & Service: PayCafe has received fewer than 10 public complaints.
- BBB Rating: PayCafe currently has an “A” rating and has received 0 complaints in the last 3 years. The company has been accredited by the Better Business Bureau since 2018.
- Sales & Marketing: PayCafe does not employ independent resellers and has not received any complaints about its in-house sales practices.
- Rates & Fees: How Merchants Got The Best Rates With PayCafe.
PayCafe Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
There are no negative reviews about PayCafe available online. Consequently, there are no online complaints accusing the company of being a scam or fraud.
PayCafe Solutions Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against PayCafe. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
PayCafe Customer Support Support Options
PayCafe offers dedicated customer support via a 24/7 dedicated phone line. The company also provides dedicated consultants to assist with merchants migrating their services from over e-commerce platforms, While this is adequate, it is not as comprehensive as what the best merchant accounts for customer service offer.
An “A” Overall
Given the company’s moderate complaint volume, clean legal history, and comprehensive but poorly reviewed support options, PayCafe receives an “A” rating in this category.
PayCafe Online Ratings
Here's How They Rate Online
Online Ratings Summary
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Clean Complaint Record
PayCafe has been accredited by the Better Business Bureau since 2018. As of this review, the company has had 0 complaints filed against it since its profile was create by the BBB in May of 2018. The company does not have any informal reviews on its BBB profile either.
An “A” Overall
In keeping with our policy, companies with a clean record with the BBB garner an “A” rating in this category. As such, we agree with the BBB’s rating of PayCafe. Merchants should be aware, however, that there are reasons to be skeptical of the BBB’s reviews.
PayCafe Fees, Rates & Costs
A Closer Look at The Contract
|Virtual Terminal Rate||1.00% - 4.99%|
|Payment Gateway Fee||Undisclosed|
|Early Termination Fee||Undisclosed|
|PCI Compliance Fee||Undisclosed|
|Equipment Lease Terms||N/A|
Unclear Pricing and Fees
There is not much readily available information on the standard PayCafe merchant agreement. According to the company’s website, it is apparent that the company solely provides an online payment gateway for e-commerce merchants. However, the company does not disclose the rates and fees it charges. While it is unclear if the company charges a PCI compliance fee or early termination fee, the PayCafe website advertises that it does not charge a monthly fee or setup fee.
One facet of the company’s services in addition to its emphasis on data security is its initiative to protect merchants against chargebacks. The industry standard chargeback fee is $25 per occurrence. The accumulation of these fees can amount to as high as a cost as any monthly fees. To protect merchants against that cost, PaySafe has created an online dispute system to lessen the frequency of the chargebacks they incur.
A “C” Overall
The absence of available information on the company’s rate and fee structure makes it difficult to assess the cost of PayCafe’s services. However, its specialization in e-commerce payments, as well as its commitment to limiting fees such as setup fees, monthly fees, and chargebacks, reflects a commitment to providing merchants with a cost-effective payment processing platform. In light of those considerations, the company receives a “C” in this category.
PayCafe Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
PayCafe Sales Tactics
The PayCafe website does not reflect that the company employs independent resellers. The website also provides a phone number to its in house sales team. The company does not have any public complaints regarding its in-house sales practices.
Data Migration Services
In addition to the slew of cybersecurity enhancements offered by the company, PayCafe also offers data migration services to merchants so that can easily transition their online stores to the platform. PayCafe’s data migration service is guaranteed to comply with PCI Level-1 standards. Additionally, merchants can keep their domain name while transferring to PayCafe’s e-commerce platform while being afforded a complimentary 128-bit SSL certificate for the entirety of their website. All of this means that a merchant’s online store can limit the cost of additional data security measures by utilizing the company’s payment gateway.
Limited Information on Rates and Fees
PayCafe does not advertise any misleading information about its rate or fee structure. However, that is a byproduct of the company offering limited insight into this information. Without any disclosure of its pricing, it is difficult to assess the cost of the company’s services, transaction rates, or any other additional fees. At the very least, the company advertises that it does not charge monthly fees or setup fees.
A “B” Overall
PayCafe’s choice to not incorporate an independent reseller program and the absence of any complaints against its in-house sales practice reflects well on the company. As does the detailed offering of services that extend beyond mere payment processing services. However, the lack of a transparent rate and fee structure lowers the company’s grade to a “B” overall in this category.
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