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Should You Trust Platinum Payment Systems for Payment Processing

We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.

All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Platinum Payment Systems

Rating
A
5/5
full starfull starfull starfull starfull star

Pros and Cons of Platinum Payment Systems

Pros

No setup fee
Variable contract lengths
Provides POS equipment
Diverse payment options
Offers virtual terminals

Cons

Potential cancellation fees
Undisclosed monthly fees
Tiered pricing model
PCI compliance fee
Potential high rates

Overview

In this review of Platinum Payment Systems, we provide a detailed overview of the company’s payment processing solutions, including credit card processing, point-of-sale systems, and e-commerce services. We discuss their pricing structure, contract terms, and customer feedback to offer you a clear understanding of what they deliver. We also evaluate the transparency of their fees, the quality of their customer support, and overall client satisfaction. By the end of this article, you will have a comprehensive sense of whether Platinum Payment Systems fits your business’s payment processing needs.

About Platinum Payment Systems

Screen Capture of Platinum Payment Systems Homepage
Platinum Payment Systems Homepage

Founded in 2002, Platinum Payment Systems is a merchant account provider headquartered in Spanish Fork, Utah. The company was previously a registered agent of PowerPay. PowerPay was acquired by EVO Merchant Services in December 2012, so it is likely that Platinum Payment Systems is now a subsidiary of EVO. Platinum Payment Systems should not be confused with Platinum Payments, another Utah-based credit card processor. The two are unrelated entities.

As of 2022, it appears Platinum Payment Systems is now going by the name Platpay.

Products & Merchant Services

Payment Processing

Platinum Payments offers comprehensive payment processing services, enabling businesses to accept a variety of payment methods.

POS Systems

Platinum Payments provides advanced Point of Sale (POS) systems designed to streamline business operations. These systems help manage sales transactions, inventory, and customer interactions.

Mobile Payment Processing Solutions

Platinum Payments supports mobile payment processing solutions, allowing businesses to accept payments via smartphones and other mobile devices.

Terminals – EMV Cards, Dip, Swap, Apple and Google Pay

Platinum Payments offers terminals that support various payment methods, including EMV cards, dip, swap, Apple Pay, and Google Pay.

Customer Reviews & Sentiment

Low Complaint Total

As of our latest review, we couldn’t find any Platinum Payment Systems reviews accusing the company of being a ripoff or scam. Remarkably, there’s only one Platpay review across various consumer protection websites at this time. Although this sole complaint mentions fund holds, it seems to be an isolated incident. If you have your own Platpay review to contribute, please share it in the comments below.

Platinum Payment Services Lawsuits and Fines

We have not come across any ongoing class-action lawsuits or FTC complaints filed against Platinum Payment Services. Clients dissatisfied with their experience can explore reporting options to relevant supervisory organizations for resolution.

Platinum Payment Systems Customer Support Options

Platpay’s minimal complaint record suggests that the company maintains a responsive customer service team. It’s worth noting that the company may outsource its customer service to EVO. While Platinum Payment Systems lists a dedicated email address for customer support on its website, its support channels may not meet the criteria for a top-rated merchant account for exceptional customer service. If you’ve interacted with Platinum Payment Systems’ customer service, please share your experience in the comments below.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A
Google Maps5
Average Rating5

PaymentPop Rating for Platinum Payment Systems

Negative Feedback

There are no negative reviews published about Platinum Payment Systems on the PaymentPop website.

Positive Feedback

When we needed a payment solution for our business, Platinum Payment Systems was highly recommended. They made the setup process incredibly clear, didn’t hit us with any jargon, and no hidden fees. It consistently works, and has been a huge relief.

Platinum Payment Systems BBB Rating

Platinum Payment Systems has no rating with the Better Business Bureau and has yet to receive any complaints or reviews on its profile. Since the profile does not provide much insight into the company’s operations at this stage, we will exclude its BBB ranking from our review at this time.

Google Maps Rating for Platinum Payment Systems

Platinum Payment Systems has a 5 out of 5 star rating based on 6 user reviews on Google Maps.

Positive Feedback

The service was great. We had my merchant I’d up and running quickly. The staff is great and knew exactly what documents I needed to expedite the process. Thanks guys!

Negative Feedback

There are no negative reviews published about Platinum Payment Systems on Google Maps.

Processing Rates & Fees

Platinum Payment Systems Contract Terms

Details about Platinum Payment Systems’ rates and contract are not widely disclosed. Formerly a sub-ISO of PowerPay, now part of EVO Merchant Services, Platinum’s contract terms may resemble EVO’s. EVO’s agreements typically adapt based on business factors, often including an early termination fee between $250 and $500, equipment leases, and an annual PCI Compliance fee around $120.

Virtual Terminal and Payment Gateway Pricing

Platinum Payment Systems offers virtual terminal and payment gateway services, though specific pricing is not public. Additional fees, including gateway fees, technical support fees, batch fees, and transaction rates, typically apply to these e-commerce services.

No Pricing Complaints

A company representative noted that while Platinum Payment Systems’ standard contract stipulates a multi-year agreement with an early termination fee, clients can exit their contracts without penalty with 30 days written notice. This flexibility is commendable, though it may not align Platinum Payment Systems with the most affordable merchant accounts. The lack of complaints regarding Platinum’s rates and fees suggests customer satisfaction. This context merits an “A” rating for Platinum Payment Systems in terms of client satisfaction with their pricing and contract terms.

For broader options, we recommend readers explore our list of the best merchant accounts.

Employee Reviews & Sales Practices

Sales Strategy

Platinum Payment Systems primarily markets itself through its website and strategic partnerships. The company does not appear to partner with independent resellers at this time. We are currently unable to locate any Platinum Payment Systems reviews that accuse the company’s sales team of unethical conduct.

This compares favorably to our list of best credit card processors.

No Deceptive Advertising

As another point in its favor, the company does not appear to engage in any deceptive advertising in its official materials. We therefore award the company an “A” in this category for the time being. If you suspect that Platinum Payment Systems is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

Platinum Payment Systems Competitors

Compare Platinum Payment Systems to competitors that earned top marks.

Bottom Line

Based on all currently available information, Platinum Payment Systems rates as a reliable credit card processing provider. The company maintains zero complaints across consumer protection websites, though specific details about its contract terms, hiring practices, and customer support are limited.

Business owners should carefully read through the terms of any agreement before signing and compare Platinum Payment Systems’ pricing with that of top-rated merchant accounts to ensure they secure the best possible deal. This diligence will help businesses obtain favorable terms while confirming that Platinum Payment Systems aligns with their specific processing needs.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact Platinum Payment Systems

Contact & Customer Support
Founder and CEOJed Morley
Headquarters41 East 300 North, Spanish Fork, Utah 84660
Toll-Free Support(888) 752-8644
Additional Support ChannelsOnline Contact Form
Website