Platinum Payments 2023: Card Processing Reviews & Complaints

4.8/5
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How did they treat you? ▼

Company Overview

Platinum Payments is a merchant account provider based in Ogden, Utah. The company's name is similar to that of another Utah credit card processor Platinum Payment Systems, but the two companies do not appear to be affiliated. Platinum Payments appears to be a reseller of Elavon products and merchant accounts.

Platinum Payments Point of Sale (POS)

Platinum Payments advertises many different options on its website when it comes to standalone pos and mobile payment terminal systems. The company offers several systems by Ingenico (Worldline), such as The Lane, Pax, and Tetra Desk terminal series'.

Credit Card Processing Services by Platinum Payments

Platinum Payments specializes in credit card processing, allowing businesses to accept and process a wide array of credit and debit cards. This service is tailored to meet the needs of different business types, from brick-and-mortar stores to e-commerce platforms.

Mobile Payment Solutions from Platinum Payments

Understanding the need for mobility in transactions, Platinum Payments offers mobile payment solutions. These solutions enable businesses to accept payments through mobile devices, offering a flexible and accessible way to handle transactions.

E-commerce Payment Processing from Platinum Payments

For businesses operating online, Platinum Payments provides e-commerce payment processing services. This allows online retailers to securely accept and process payments, thereby delivering a smooth online shopping experience for their customers.

Platinum Payments' Point of Sale (POS) Systems

To cater to the diverse needs of businesses, Platinum Payments provides point of sale (POS) systems. These systems are designed to manage transactions, track sales, and monitor inventory, thus aiding in the smooth operation of businesses.

Customer Loyalty and Gift Card Programs from Platinum Payments

To help businesses engage more deeply with their customers, Platinum Payments offers customer loyalty and gift card programs. These services enable businesses to build lasting relationships with their customers and drive repeat business.

Security Measures Implemented by Platinum Payments

Security is a paramount concern for Platinum Payments. They implement various security measures, including encryption and fraud prevention tools, to ensure the protection of businesses and their customers during transactions.

Location & Ownership

Platinum Payments is a registered ISO/MSP of Elavon, Inc., and the CEO is Samuel Smith. The company is headquartered at 1483 Wall Ave, Ogden, UT, 84404.

Table of Contents

platinum payments pos systems and terminals
Some of the point of sale systems and mobile terminals offered by Platinum Payments.
Pros & Cons
Pros: Cons:
A+ BBB Rating Unclear fees
No Contract Possible Monthly Fees
24/7 Support Variable Rates
No Public Complaints Equipment Leasing
No Recent Lawsuits Control over Terms and Conditions may be Limited

Platinum Payments Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total complaints: <10
Live customer support? Yes
Most common complaint: N/A
Recent Lawsuits No

No Public Complaints

We are currently unable to locate any negative Platinum Payments reviews, which is a good sign that the company is not a scam or a ripoff. This Platinum Payments review rate is exceptional considering its time in business. If you have your own Platinum Payments review to make, please do so in the comment section below this review.

Platinum Payments Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Platinum Payments. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Platinum Payments Customer Support Options

Platinum Payments lists a customer support phone number, email address, and customer support form on its website. Their customer support is available M-F, 9-6pm. We have found no complaints about Platinum Payments’ customer service.

Platinum Payments Customer Service Number

  • (866) 921-2982 – Toll-Free Customer Support

Other Support Options

Platinum Payments Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No Complaints

Platinum Payments currently has an “A+” rating with the Better Business Bureau and is not showing BBB accreditation. The company has received 0 complaints on its BBB profile in the past three years.

In light of the low complaint volume, we agree with the BBB’s rating of an “A+” for the purposes of this review.

Platinum Payments Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Monthly & Annual Fees Possible
Processing Rates Variable
Equipment Leasing Yes

Month-to-Month Contract

There is very little publicly available information about the standard Platinum Payments contract at this time. The company is a reseller of Elavon, so it’s likely that its contract terms resemble those found in the standard Elavon contract. However, Elavon usually provides its resellers with some flexibility to modify pricing details as they deem necessary.

No Contract Complaints

One complaint filed with the Better Business Bureau mentions a monthly statement fee of $12, but this fee may not be standard for the company. Aside from this lone complaint, there are not any public complaints that express dissatisfaction with Platinum Payments’ pricing. We will therefore assume that most of the company’s clients are happy with the rates and fees that they pay. If you have any specific knowledge of the standard Platinum Payments contract (including any early termination fees or PCI compliance fees), please share that information in the comment section below this review.

Platinum Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

In-House Sales Team

Platinum Payments appears to primarily market its services through a combination of inside sales staff, independently contracted sales agents, and traditional advertising. The use of independent sales agents is commonly linked to high complaint volumes for companies, but we are currently unable to find any Platinum Payments reviews that describe deception by the company’s sales team. Platinum Payments also does not list any misleading rate quotes or unrealistic guarantees on its website. These factors have earned the company an “A” rating by our standards.

No Red Flags

Platinum Payments also does not list any misleading rate quotes or unrealistic guarantees on its website. These factors have earned the company an “A” rating by our standards. However, if you suspect that Vantage is overcharging you, you can double-check your monthly bill with a third-party statement audit.

Our Platinum Payments Review Summary

Our Final Thoughts

Platinum Payments rates as a reliable credit card processing provider according to our research. The company has no recent complaints filed in public forums, but the specific details of its contract terms are unavailable at this time. Our rating for Platinum Payments may change once more is known about its rates and fees.

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Testimonials & Complaints

How Did Platinum Payments Treat You?

2 User Reviews

Tell Us How They Treated You

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