Platinum Payments 2023: Card Processing Reviews & Complaints

Rates as Low as 1.7%, No Monthly Fees, No Contract, 24/7 Support. See Who It Is Now.

Platinum Payments
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Platinum Payments

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PhonePhone(866) 921-2982 View Pricing

Company Overview

Platinum Payments is a merchant account provider based in Ogden, Utah. The company’s name is similar to that of another Utah credit card processor Platinum Payment Systems, but the two companies do not appear to be affiliated. Platinum Payments appears to be a reseller of Elavon products and merchant accounts.

Platinum Payments Point of Sale (POS)

Platinum Payments advertises many different options on its website when it comes to standalone pos and mobile payment terminal systems. The company offers several systems by Ingenico (Worldline), such as The Lane, Pax, and Tetra Desk terminal series’.

Credit Card Processing Services by Platinum Payments

Platinum Payments specializes in credit card processing, allowing businesses to accept and process a wide array of credit and debit cards. This service is tailored to meet the needs of different business types, from brick-and-mortar stores to e-commerce platforms.

Mobile Payment Solutions from Platinum Payments

Understanding the need for mobility in transactions, Platinum Payments offers mobile payment solutions. These solutions enable businesses to accept payments through mobile devices, offering a flexible and accessible way to handle transactions.

E-commerce Payment Processing from Platinum Payments

For businesses operating online, Platinum Payments provides e-commerce payment processing services. This allows online retailers to securely accept and process payments, thereby delivering a smooth online shopping experience for their customers.

Platinum Payments’ Point of Sale (POS) Systems

To cater to the diverse needs of businesses, Platinum Payments provides point of sale (POS) systems. These systems are designed to manage transactions, track sales, and monitor inventory, thus aiding in the smooth operation of businesses.

Customer Loyalty and Gift Card Programs from Platinum Payments

To help businesses engage more deeply with their customers, Platinum Payments offers customer loyalty and gift card programs. These services enable businesses to build lasting relationships with their customers and drive repeat business.

Security Measures Implemented by Platinum Payments

Security is a paramount concern for Platinum Payments. They implement various security measures, including encryption and fraud prevention tools, to ensure the protection of businesses and their customers during transactions.

Location & Ownership

Platinum Payments is a registered ISO/MSP of Elavon, Inc., and the CEO is Samuel Smith. The company is headquartered at 1483 Wall Ave, Ogden, UT, 84404.

Platinum Payments Pros and Cons


  • No complaints


  • Very little information as of yet

Table of Contents

platinum payments pos systems and terminals
Some of the point of sale systems and mobile terminals offered by Platinum Payments.
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Platinum Payments Reviews and Complaints

Here's What Their Clients Say

Complaint Summary

Total complaints:
Live customer support?
Most common complaint:
Recent Lawsuits

No Public Complaints

We are currently unable to locate any negative Platinum Payments reviews, which is a good sign that the company is not a scam or a ripoff. This Platinum Payments review rate is exceptional considering its time in business. If you have your own Platinum Payments review to make, please do so in the comment section below this review.

Platinum Payments Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Platinum Payments. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Platinum Payments Customer Support Options

Platinum Payments lists a customer support phone number, email address, and customer support form on its website. Their customer support is available M-F, 9-6pm. We have found no complaints about Platinum Payments’ customer service.

Platinum Payments Customer Service Number

  • (866) 921-2982 – Toll-Free Customer Support

Other Support Options

Platinum Payments BBB Rating and Report

Our Better Business Bureau Profile Assessment

BBB Summary

BBB Reports

No Complaints

Platinum Payments currently has an “A+” rating with the Better Business Bureau and is not showing BBB accreditation. The company has received 0 complaints on its BBB profile in the past three years.

In light of the low complaint volume, we agree with the BBB’s rating of an “A+” for the purposes of this review.

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Platinum Payments Fees and Rates

A Closer Look at the Contract

Don't Fall Into An Expensive Trap. See Who The Worst Processors Are.

Cost Summary

Cancellation Penalties
Monthly & Annual Fees
Processing Rates
Equipment Leasing

Month-to-Month Contract

There is very little publicly available information about the standard Platinum Payments contract at this time. The company is a reseller of Elavon, so it’s likely that its contract terms resemble those found in the standard Elavon contract. However, Elavon usually provides its resellers with some flexibility to modify pricing details as they deem necessary.

No Contract Complaints

One complaint filed with the Better Business Bureau mentions a monthly statement fee of $12, but this fee may not be standard for the company. Aside from this lone complaint, there are not any public complaints that express dissatisfaction with Platinum Payments’ pricing. We will therefore assume that most of the company’s clients are happy with the rates and fees that they pay. If you have any specific knowledge of the standard Platinum Payments contract (including any early termination fees or PCI compliance fees), please share that information in the comment section below this review.

Platinum Payments Jobs and Employment

Hiring Standards and Ethical Marketing Assessment

Audit Your Current Statement To Find Its Hidden Fees

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Key Points

Uses Independent Resellers
Misleading Marketing
Discloses All Important Terms

In-House Sales Team

Platinum Payments appears to primarily market its services through a combination of inside sales staff, independently contracted sales agents, and traditional advertising. The use of independent sales agents is commonly linked to high complaint volumes for companies, but we are currently unable to find any Platinum Payments reviews that describe deception by the company’s sales team. Platinum Payments also does not list any misleading rate quotes or unrealistic guarantees on its website. These factors have earned the company an “A” rating by our standards.

No Red Flags

Platinum Payments also does not list any misleading rate quotes or unrealistic guarantees on its website. These factors have earned the company an “A” rating by our standards. However, if you suspect that Vantage is overcharging you, you can double-check your monthly bill with a third-party statement audit.

Platinum Payments Review Summary

Our Final Thoughts and Opinions

Platinum Payments rates as a reliable credit card processing provider according to our research. The company has no recent complaints filed in public forums, but the specific details of its contract terms are unavailable at this time. Our rating for Platinum Payments may change once more is known about its rates and fees.

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Platinum Payments Competitors

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Customer & Employee Reviews

What Others Are Saying About Platinum Payments

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Comments must contain details about your experience. Please do not use ALL CAPS. Self-promotion, marketing content, or contact information of any kind will not be published. By submitting a comment, you are agreeing to our Comment Policy

2 Responses

  • Jodi Larsen

    Platinum Payments is month-to-month, they do not have a contract.

  • Samuel

    The BBB complaint was filed due to the merchant misunderstanding a refund, they thought they were being billed when they were actually receiving a refund.


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About The Author

Phillip Parker is the creator and author behind this website. He has over 15 years of experience in the credit card processing industry as a journalist, consultant, and former merchant account sales professional. He started this project as a blog to expose merchant services providers that engage in predatory business practices, such as deceptive marketing, misleading pricing, and high-pressure sales tactics. His goal is to help business owners find merchant account providers who serve their industry well while offering fair rates with no junk fees and no long-term commitments.

Phillip has researched over 1,000 payment processors and been quoted in numerous high-profile publications, including the Los Angeles Time, INC Magazine, The Atlantic, and the Miami Herald among others.

Need advice on card acceptance? Schedule a consultation with Phillip.

Phillip’s Top Processor Picks:
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How Our Ratings Work

Please note that our rating system was overhauled on April 26th, 2023. Reviews dated before this date may not score in accordance with the following.

Star Rating Criteria:

At the start of our research, all processors are awarded five stars. We deduct stars if the processor engages in any of the following:

– One star deduction if the processor has any junk fees.

– One star deduction if the processor does not post its pricing clearly on its website.

– One Star deduction if the processor is suffering from moderate client complaints.

– Multiple Star deductions if a processor is suffering from severe complaints, imposes unjust cancellation fees, markets non-cancellable equipment leases, engages in predatory rate pricing, or may be engaged in illegal activities.

Get all of the details regarding out rating criteria here.

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