Home > Processor Research > Platinum Payments

Platinum Payments Review: Everything You Need to Decide

Author:

We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.

All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Platinum Payments
Rating
A
5/5
full starfull starfull starfull starfull star
Leave User ReviewCompare Ratings

Pros

A+ BBB Rating
No Contract
24/7 Support
No Public Complaints
No Recent Lawsuits

Cons

Pricing not published

Overview

In this review of Platinum Payments, we’ll take a closer look at their credit card processing services. Their offerings include point-of-sale systems, mobile payment options, and e-commerce features designed for a range of businesses. We’ll highlight which types of businesses may benefit most from these solutions. We’ll also examine client and customer reviews to uncover common trends and concerns. In addition, we’ll review the company’s pricing, contract terms, and specific service details. By the end, you’ll know whether Platinum Payments is the right choice for your payment processing needs.

About Platinum Payments

Screen Capture of Platinum Payments Homepage
Platinum Payments Homepage

Platinum Payments is a merchant account provider based in Ogden, Utah. The company’s name is similar to that of another Utah credit card processor Platinum Payment Systems, but the two companies do not appear to be affiliated. Platinum Payments appears to be a reseller of Elavon products and merchant accounts.

Products & Merchant Services

Credit Card Processing Services

Platinum Payments provides credit card processing services that enable businesses to accept and process various credit and debit cards. These services cater to different business models, including brick-and-mortar stores and e-commerce platforms.

Point of Sale (POS)

Platinum Payments offers a range of standalone POS and mobile payment terminal systems, featuring several options from Ingenico (Worldline), such as The Lane, Pax, and Tetra Desk terminal series.

Mobile Payment Solutions

Recognizing the need for transaction mobility, Platinum Payments offers solutions that allow businesses to accept payments via mobile devices.

E-commerce Payment Processing

For online businesses, Platinum Payments delivers e-commerce payment processing services, ensuring secure and efficient handling of online transactions.

Customer Loyalty and Gift Card Programs

To foster deeper customer engagement, Platinum Payments offers customer loyalty and gift card programs.

Security Measures

Platinum Payments prioritizes security by implementing robust measures such as encryption and fraud prevention tools.

Customer Reviews & Sentiment

No Public Complaints

Our research indicates that there are currently no significant negative Platinum Payments reviews available online, which suggests that the company maintains a reliable and trustworthy reputation. This lack of complaints is notable, especially considering the length of time Platinum Payments has been in business. We encourage individuals with personal experiences or reviews regarding Platinum Payments to contribute their feedback in the comment section below this article.

Platinum Payments Lawsuits

As of our latest update, there are no recorded class-action lawsuits or formal complaints filed with the Federal Trade Commission (FTC) against Platinum Payments. Customers seeking resolution for any grievances that do not involve litigation are advised to report their concerns to the appropriate supervisory organizations. This process can help guide a constructive resolution and provides an alternative to legal action.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A
Google Maps4.7
Average Rating4.7

PaymentPop Rating for Platinum Payments

Negative Feedback

There are no negative reviews published about Platinum Payments on the PaymentPop website.

Positive Feedback

Platinum Payments gave us a setup that didn’t require constant follow-ups or adjustments. Everything was explained clearly upfront, and the transition was smooth from start to finish. Since then, our processing has been stable and billing has remained consistent.

Platinum Payments BBB Rating

Platinum Payments currently has an “A+” rating with the Better Business Bureau and is not showing BBB accreditation. The company has received 0 complaints on its BBB profile in the past three years.

In light of the low complaint volume, we agree with the BBB’s rating of an “A+” for the purposes of this review.

Google Maps Rating for Platinum Payments

Platinum Payments has a 5 out of 5 star rating based on 23 user reviews on Google Maps.

Positive Feedback

truly cares about clients and whats best, it’s not about themselves, it’s about the clients.

Negative Feedback

There are no negative reviews published about Platinum Payments on Google Maps.

Processing Rates & Fees

Month-to-Month Contract

Limited information is currently available to the public regarding the typical contract terms for Platinum Payments. As a reseller of Elavon, Platinum Payments’ contracts are likely similar to those offered by Elavon. However, Elavon generally allows its resellers the opportunity to adjust pricing details according to their preferences.

No Contract Complaints

A single complaint has been documented with the Better Business Bureau, noting a monthly statement fee of $12, which might not be a standard charge across all accounts. Beyond this isolated issue, public complaints concerning dissatisfaction with Platinum Payments’ pricing are virtually nonexistent. This absence of complaints suggests a general satisfaction among clients with the fees and rates charged by the company. Should you possess any detailed insights into the standard Platinum Payments contract, including specifics about any early termination fees or PCI compliance fees, your contributions would be valuable in the comments section below this review.

Employee Reviews & Sales Practices

In-House Sales Team

Platinum Payments appears to primarily market its services through a combination of inside sales staff, independently contracted sales agents, and traditional advertising. The use of independent sales agents is commonly linked to high complaint volumes for companies, but we are currently unable to find any Platinum Payments reviews that describe deception by the company’s sales team. Platinum Payments also does not list any misleading rate quotes or unrealistic guarantees on its website. These factors have earned the company an “A” rating by our standards.

No Red Flags

Platinum Payments also does not list any misleading rate quotes or unrealistic guarantees on its website. These factors have earned the company an “A” rating by our standards. However, if you suspect that Vantage is overcharging you, you can double-check your monthly bill with a third-party statement audit.

Platinum Payments Competitors

Compare Platinum Payments to competitors that earned top marks.

Host Merchant Services logo
Pricing
Helcim logo
Pricing
CDG logo
Pricing

Bottom Line

Platinum Payments is rated as a reliable credit card processing provider according to our research. The company has demonstrated a commendable track record, with no recent complaints filed in public forums, which speaks to its customer satisfaction and operational integrity. However, it is important to note that specific details regarding its contract terms, rates, and fees are currently unavailable. This lack of transparency makes it difficult to fully assess the overall value and competitiveness of Platinum Payments’ offerings.

Potential clients are encouraged to remain informed and vigilant, seeking out comprehensive details directly from the provider to ensure they understand the full scope of services and associated costs. Nonetheless, based on the available data, Platinum Payments stands as a promising option for businesses seeking reliable credit card processing solutions.

Read Actual User Reviews

See User ReviewsWrite a Review
All user reviews have been moved to our partner, PaymentPop.com

Contact Platinum Payments

Contact & Customer Support
CEOSamuel Smith
Headquarters1483 Wall Ave, Ogden, UT, 84404
Toll-Free Customer Support(866) 921-2982
Websiteplatinumpayments.com