Platinum Payments Card Processing Reviews & Complaints
Company Overview
Platinum Payments is a merchant account provider based in Ogden, Utah. The company's name is similar to that of another Utah credit card processor Platinum Payment Systems, but the two companies do not appear to be affiliated. Platinum Payments appears to be a reseller of Elavon products and merchant accounts.
Platinum Payments Point of Sale (POS)
Platinum Payments advertises many different options on its website when it comes to standalone pos and mobile payment terminal systems. The company offers several systems by Ingenico (Worldline), such as The Lane, Pax, and Tetra Desk terminal series'.
Credit Card Processing Services by Platinum Payments
Platinum Payments specializes in credit card processing, allowing businesses to accept and process a wide array of credit and debit cards. This service is tailored to meet the needs of different business types, from brick-and-mortar stores to e-commerce platforms.
Mobile Payment Solutions from Platinum Payments
Understanding the need for mobility in transactions, Platinum Payments offers mobile payment solutions. These solutions enable businesses to accept payments through mobile devices, offering a flexible and accessible way to handle transactions.
E-commerce Payment Processing from Platinum Payments
For businesses operating online, Platinum Payments provides e-commerce payment processing services. This allows online retailers to securely accept and process payments, thereby delivering a smooth online shopping experience for their customers.
Platinum Payments' Point of Sale (POS) Systems
To cater to the diverse needs of businesses, Platinum Payments provides point of sale (POS) systems. These systems are designed to manage transactions, track sales, and monitor inventory, thus aiding in the smooth operation of businesses.
Customer Loyalty and Gift Card Programs from Platinum Payments
To help businesses engage more deeply with their customers, Platinum Payments offers customer loyalty and gift card programs. These services enable businesses to build lasting relationships with their customers and drive repeat business.
Security Measures Implemented by Platinum Payments
Security is a paramount concern for Platinum Payments. They implement various security measures, including encryption and fraud prevention tools, to ensure the protection of businesses and their customers during transactions.
Location & Ownership
Platinum Payments is a registered ISO/MSP of Elavon, Inc., and the CEO is Samuel Smith. The company is headquartered at 1483 Wall Ave, Ogden, UT, 84404.
Pros: | Cons: |
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A+ BBB Rating | Unclear fees |
No Contract | Possible Monthly Fees |
24/7 Support | Variable Rates |
No Public Complaints | Equipment Leasing |
No Recent Lawsuits | Control over Terms and Conditions may be Limited |
Platinum Payments Customer Reviews
Here's What Their Clients Say
Total complaints: | <10 |
---|---|
Live customer support? | Yes |
Most common complaint: | N/A |
Recent Lawsuits | No |
No Public Complaints
Our research indicates that there are currently no significant negative Platinum Payments reviews available online, which suggests that the company maintains a reliable and trustworthy reputation. This lack of complaints is notable, especially considering the length of time Platinum Payments has been in business. We encourage individuals with personal experiences or reviews regarding Platinum Payments to contribute their feedback in the comment section below this article.
Platinum Payments Lawsuits
As of our latest update, there are no recorded class-action lawsuits or formal complaints filed with the Federal Trade Commission (FTC) against Platinum Payments. Customers seeking resolution for any grievances that do not involve litigation are advised to report their concerns to the appropriate supervisory organizations. This process can help guide a constructive resolution and provides an alternative to legal action.
Platinum Payments Customer Support Options
Platinum Payments offers several customer support options, including a dedicated toll-free phone number, an email address, and a support form available on its website. The company’s customer service is operational Monday through Friday, from 9 AM to 6 PM. There have been no significant complaints regarding Platinum Payments’ customer service, reflecting their commitment to customer satisfaction.
Platinum Payments Customer Service Number
- (866) 921-2982 – Toll-Free Customer Support
Other Support Options
- Email: [email protected]
Platinum Payments Online Ratings
Here's How They Rate Online
BBB Reports | 0 |
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No Complaints
Platinum Payments currently has an “A+” rating with the Better Business Bureau and is not showing BBB accreditation. The company has received 0 complaints on its BBB profile in the past three years.
In light of the low complaint volume, we agree with the BBB’s rating of an “A+” for the purposes of this review.
Platinum Payments Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | Unclear |
---|---|
Monthly & Annual Fees | Possible |
Processing Rates | Variable |
Equipment Leasing | Yes |
Month-to-Month Contract
Limited information is currently available to the public regarding the typical contract terms for Platinum Payments. As a reseller of Elavon, Platinum Payments’ contracts are likely similar to those offered by Elavon. However, Elavon generally allows its resellers the opportunity to adjust pricing details according to their preferences.
No Contract Complaints
A single complaint has been documented with the Better Business Bureau, noting a monthly statement fee of $12, which might not be a standard charge across all accounts. Beyond this isolated issue, public complaints concerning dissatisfaction with Platinum Payments’ pricing are virtually nonexistent. This absence of complaints suggests a general satisfaction among clients with the fees and rates charged by the company. Should you possess any detailed insights into the standard Platinum Payments contract, including specifics about any early termination fees or PCI compliance fees, your contributions would be valuable in the comments section below this review.
Platinum Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | Yes |
---|---|
Telemarketing | Likely |
Misleading Marketing | No |
Discloses All Important Terms | No |
In-House Sales Team
Platinum Payments appears to primarily market its services through a combination of inside sales staff, independently contracted sales agents, and traditional advertising. The use of independent sales agents is commonly linked to high complaint volumes for companies, but we are currently unable to find any Platinum Payments reviews that describe deception by the company’s sales team. Platinum Payments also does not list any misleading rate quotes or unrealistic guarantees on its website. These factors have earned the company an “A” rating by our standards.
No Red Flags
Platinum Payments also does not list any misleading rate quotes or unrealistic guarantees on its website. These factors have earned the company an “A” rating by our standards. However, if you suspect that Vantage is overcharging you, you can double-check your monthly bill with a third-party statement audit.
Our Platinum Payments Review Summary
Our Final Thoughts
Platinum Payments rates as a reliable credit card processing provider according to our research. The company has no recent complaints filed in public forums, but the specific details of its contract terms are unavailable at this time. Our rating for Platinum Payments may change once more is known about its rates and fees.
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Jodi Larsen
Platinum Payments is month-to-month, they do not have a contract.
Samuel
The BBB complaint was filed due to the merchant misunderstanding a refund, they thought they were being billed when they were actually receiving a refund.