Premier Merchant Processing Review

Outside of the BBB, we were only able to locate three Premier Merchant Processing complaints, all of which were found in the comment section of this review. These complaints reported undisclosed fees and unauthorized debiting of personal accounts. For its size and time in business, Premier has a very low complaint count, which seems to indicate a responsive and readily available customer service team. The company’s website offers a phone number and an email address for customer support.

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Premier Merchant Processing has been an accredited business of the Better Business Bureau since 2010 and has an “A+” rating at this time of review. A total of five complaints have been filed against the company, including two for billing and collection issues and three having to do with advertising or sales problems. Two complaints were resolved to the satisfaction of the merchant, while the remaining three either were resolved to the merchant’s dissatisfaction or did not receive a final response from the merchant. In light of these figures, we have adjusted the BBB‘s rating to an “A-.”

According to reports on this site and elsewhere, the standard Premier contract is likely to include an annual fee of $79, a monthly noncompliance fee of $14.95, and an early termination fee of $250. These fee amounts are slightly lower than industry averages, although they may be negotiable depending on a merchant’s time in business and business type. It is also worth mentioning that Premier’s “Partners” page includes the Northern Leasing Systems logo, indicating that the company resells Northern Leasing equipment. Northern Leasing is one of the lowest-rated providers on CardPaymentOptions.com due to its habit of selling expensive, long-term, non-cancellable equipment leases. When dealing with Premier, merchants should ensure that they do not sign up for equipment through Northern Leasing Systems.

Overall, though, a lack of complaints about this company seems to indicate that most Premier clients are satisfied with their contract terms. If you have any information about the standard Premier contract, please leave it in the comment section of this review.

Premier Merchant Processing rates as an above average processor according to our criteria. The company has a very low complaint rate for its size and time in business, and its publicly available contract terms appear to be slightly better than industry averages. As always, merchants are advised to carefully examine the terms of any contract they are given.