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Premier Merchant Processing Review
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UPDATED 3/4/2019: Premier Merchant Processing appears to have changed its name to USPAY Group. See our USPAY Group review for up-to-date information about this company.
Premier Merchant Processing, LLC (processpremier.com) is a merchant account provider that caters to a wide range of merchants, from start-up businesses to multi-location franchises. Serving merchants in the U.S., the company’s services include processing of all major credit card and debit card brands, online processing through its proprietary LUCY gateway, mobile payment solutions, check conversion and guarantee, and gift and loyalty card programs. The company is located at 3601 Hempstead Turnpike, Levittown, New York 11756. Premier Merchant Processing is a registered ISO/MSP of BMO Harris Bank, N.A., Chicago, Illinois.
Premier Merchant Services Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Outside of the BBB, we were only able to locate three Premier Merchant Processing complaints, all of which were found in the comment section of this review. These complaints reported undisclosed fees and unauthorized debiting of personal accounts. For its size and time in business, Premier has a very low complaint count, which seems to indicate a responsive and readily available customer service team. The company’s website offers a phone number and an email address for customer support.
Premier Merchant Services Online Ratings
Here's How They Rate Online
|Product & Service Complaints||0|
|Billing & Collection Complaints||2|
|Advertising & Sales Complaints||3|
|Guarantee & Warranty Complaints||0|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Premier Merchant Processing has been an accredited business of the Better Business Bureau since 2010 and has an “A+” rating at this time of review. A total of five complaints have been filed against the company, including two for billing and collection issues and three having to do with advertising or sales problems. Two complaints were resolved to the satisfaction of the merchant, while the remaining three either were resolved to the merchant’s dissatisfaction or did not receive a final response from the merchant. In light of these figures, we have adjusted the BBB‘s rating to an “A-.”
Premier Merchant Services Fees, Rates & Costs
A Closer Look at The Contract
|Early Termination Fee||$250|
|PCI Compliance Fee||$79|
|Equipment Lease Terms||48 Months, Non-Cancellable|
According to reports on this site and elsewhere, the standard Premier contract is likely to include an annual fee of $79, a monthly noncompliance fee of $14.95, and an early termination fee of $250. These fee amounts are slightly lower than industry averages, although they may be negotiable depending on a merchant’s time in business and business type. It is also worth mentioning that Premier’s “Partners” page includes the Northern Leasing Systems logo, indicating that the company resells Northern Leasing equipment. Northern Leasing is one of the lowest-rated providers on CardPaymentOptions.com due to its habit of selling expensive, long-term, non-cancellable equipment leases. When dealing with Premier, merchants should ensure that they do not sign up for equipment through Northern Leasing Systems.
Overall, though, a lack of complaints about this company seems to indicate that most Premier clients are satisfied with their contract terms. If you have any information about the standard Premier contract, please leave it in the comment section of this review.
Premier Merchant Services Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
It appears that Premier utilizes telemarketing and independent sales agents to market its services, although the use of outside agents could not be confirmed as of this update. Generally speaking, the use of independent sales agents is linked to patterns of nondisclosure at the point of signing, minimal regulation by the parent company, and elevated complaint rates. However, Premier is not showing very many public complaints. Those that are available report undisclosed fees and aggressive telemarketing tactics, although the company did resolve the telemarketing complaint to the merchant’s satisfaction.
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