Premier One Payments Reviews & Complaints

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How did they treat you?


In this review of Premier One Payments, we provide a detailed overview of the company's credit card processing services. We will discuss the range of services offered, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. We will also identify the types of businesses that may benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. We will cover the company's pricing structure, contract terms, and specific services included. By the end of this article, you will have a clear understanding of whether Premier One Payments meets your payment processing needs.

About Premier One Payments

Located in Chatsworth, California, Premier One Payments is a merchant account provider that specializes in high-risk processing solutions. Premier One Payments formerly operated under the name “Trust Payments” but appears to have rebranded in 2017. Premier One Payments should not be confused with the current Trust Payments, as they are not related. The company particularly emphasizes its ability to provide collections merchant accounts, e-cigarette merchant accounts, payday loan merchant accounts, and multi-level marketing merchant accounts.

Premier One Payments Homepage

Premier One Payments Products and Services

Payment Processing

Premier One Payments handles payment processing for major debit and credit cards, specifically catering to high-risk businesses. Their services encompass EMV card readers, POS solutions, mobile and wireless payments, virtual terminals, payment gateways, and ACH and e-check processing.

Partnerships with Multiple Banks

Although Premier One Payments does not specify its backend processor or acquiring bank on its website, it likely collaborates with multiple banks to accommodate various high-risk merchant categories. The company is headquartered at 9400 Topanga Canyon Blvd, Chatsworth, California 91311, with Daniel Gomez serving as the vice president of national sales.

Premier One Payments Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

No Complaints Found

We couldn’t find any Premier One Payments reviews, which is indicative of a clean track record for the company. Despite its size or tenure, maintaining a complaint-free status is noteworthy, especially in the high-risk sector. If you have personal experiences with Premier One Payments, please share your review with us in the comments below.

Premier One Payments Legal Status

There are no ongoing class-action lawsuits or FTC complaints against Premier One Payments according to our search. Customers seeking alternative resolutions to their concerns are encouraged to report them to relevant supervisory organizations.

Premier One Payments Customer Support

For customer support, Premier One Payments provides a phone number, a customer service form, and an email address on its website. Additionally, after-hours support may be outsourced to partner banks. This level of service aligns with that of payment processors known for excellent customer support. Hence, we’ve awarded the company an “A” rating in this regard.

Premier One Payments Customer Service Number

  • (888) 236-0272 – Toll-Free Support

Other Support Options

Premier One Payments Online Ratings

Here's How They Rate Online

No Profile Available

The Better Business Bureau does not maintain a profile for Premier One Payments at this time. We therefore will not factor a BBB rating into this review.

Premier One Payments Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Monthly & Annual Fees Unclear
Processing Rates 1.00% - 4.99%
Equipment Leasing Likely

Custom Pricing

Public information on Premier One Payments’ standard rates or contract specifics is scarce, with no pricing details openly shared. Given its specialization in high-risk sectors, Premier One Payments likely operates through various processing partnerships, resulting in diverse pricing structures. High-risk merchants are typically assessed on factors such as business type, transaction history, and operational duration, suggesting a tailored pricing approach for each client by Premier One Payments.

Higher Risk, Higher Fees

Businesses classified as high-risk should anticipate higher fees relative to standard-risk accounts, mainly due to a greater likelihood of chargebacks. Consequently, Premier One Payments’ pricing may not align with the most competitive rates found within the industry’s cheapest merchant accounts.

No Contract Complaints

Currently, there are no documented complaints regarding Premier One Payments’ contract terms, implying general client contentment with the company’s fee structure. If you possess detailed knowledge about Premier One Payments’ standard contract, including aspects like early termination fees, PCI compliance fees, or monthly minimums, your insights in the comments section of this review would be invaluable.

Business owners seeking advantageous merchant services are recommended to explore our selection of the best merchant accounts.

Premier One Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

No Sales Complaints

Premier One Payments appears to market its services through a referral program, an independent sales agent program, and traditional advertising. The use of independent sales agents is commonly linked to elevated complaint rates within the credit card processing industry. However, we are unable to find any Premier One Payments reviews that accuse the company’s sales team of unethical conduct. This suggests that Premier One Payments may provide better-than-average oversight and training for its independent agents, or that the company has a very small team of independent agents.

This compares favorably to our list of best credit card processors.

No Red Flags

As an additional point in the company’s favor, we cannot find any misleading rate quotes or unrealistic guarantees on the Premier One Payments website. Premier One is therefore worthy of an “A” in this section by our standards. If you suspect that Premier One is charging you undisclosed fees, we recommend seeking an independent statement audit to find and eliminate fees.

Our Premier One Payments Review Summary

Our Final Thoughts

Premier One Payments is regarded as a reliable high-risk credit card processing provider, based on all available information. The company has maintained a clean record with no public complaints, indicating a strong focus on customer satisfaction. However, we currently lack verified details about its contract terms. Despite this, Premier One appears to perform at a level comparable to the top high-risk processors.

Even when engaging with “A”-rated providers, it’s essential for business owners to request and review all relevant documentation before committing. By carefully examining the terms and conditions, merchants can gain a clear understanding of the fees, obligations, and services involved, ensuring the solution aligns with their specific business needs.

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Testimonials & Complaints

How Did Premier One Payments Treat You?

1 User Reviews

  • Dylan Marie

    I’ve been in business for several years now, and I must say that my experience with Premier One Payments has been nothing short of exceptional.

    From the moment I partnered with them, it was evident that they prioritize their customers. The team at Premier One Payments took the time to understand my unique business needs, and they crafted a payment processing solution that fits like a glove. Their personalized approach made all the difference, and I felt like they genuinely cared about my success.

    Their payment processing platform is a breeze to use. As someone who’s not particularly tech-savvy, I was relieved to find that navigating through their system was so intuitive. I can easily manage transactions, access real-time sales data, and generate comprehensive reports – all at my fingertips!

    The competitive rates offered by Premier One Payments have also been a game-changer for my business. Not only are their fees transparent, but they also provided cost-effective solutions that aligned perfectly with my budget. It’s refreshing to work with a company that values fairness and doesn’t burden me with hidden costs.

    What truly sets Premier One Payments apart is their outstanding customer support. Whenever I have a question or need assistance, their team is quick to respond and incredibly knowledgeable. It’s like having a reliable partner by my side every step of the way.

    Security is a top concern in the payment processing industry, and Premier One Payments takes it seriously. Their robust security measures, including advanced encryption and fraud protection, give me peace of mind knowing that my customers’ data is safe and secure.

    Since partnering with Premier One Payments, my business has seen significant growth. Their efficient processing and reliable services have enhanced my customers’ experience, leading to increased customer satisfaction and repeat business.

    If you’re looking for a trustworthy and customer-centric payment processing partner, I can’t recommend Premier One Payments enough. Their professionalism and approachability make them stand out from the rest. With Premier One Payments on your side, you can focus on what matters most – growing your business with confidence.

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