Realex Payments Review

We are currently able to locate two negative Realex Payments reviews, neither of which accuses the company of being a ripoff or a scam. These reviews are the only two complaints visible on the company’s Trustpilot profile, and both are related to unreachable or ineffective customer service. Given Realex Payments’s large size and time in business, this is an impressively low complaint volume. Realex’s 2015 acquisition by Global Payments does not appear to have had a negative impact on its ability to offer capable customer service, as a significant number of neutral-to-positive reviews have been posted about the company in the past few years. Realex offers phone and email support to all of its users.

The Better Business Bureau does not currently maintain a profile for Realex Payments. We therefore will not factor a BBB rating into this review.

Realex Payments offers several different payment processing products, all of which are subject to different pricing disclosures on its website. Its most prominently advertised service is its online payment gateway, which costs €29 per month and can come with an attached merchant account that charges a fixed rate of 1.75% + 9p per transaction. This payment gateway can be custom-integrated into a merchant’s website, accessed via the company’s virtual terminal software, or integrated into a third-party shopping cart that a merchant already uses. Realex’s payment gateway is also available to merchants who already have their own merchant accounts. For the first 350 transactions per month, these merchants will simply pay the €29 monthly gateway fee plus the per-transaction fees their existing provider charges. After 350 transactions, Realex will add a per-transaction fee of 12p.

Realex Payments also offers custom products and pricing for very large merchants, and even its payment gateway pricing can be customized for high volume and enterprise-scale merchants. None of Realex’s standard e-commerce products come with a long-term contract or termination fee, but its enterprise-level services may require some kind of commitment. We can’t find any complaints that mention hidden or excessive fees charged by Realex, so we will assume for the time being that most of the company’s users are satisfied with their pricing.

Realex Payments rates as a reliable e-commerce merchant services provider for UK businesses. The company has a low complaint total compared to its large size and offers flexible, low-cost pricing to most merchant sizes and types. We will continue to monitor merchant feedback about the company and adjust our rating as warranted.