Reliance Merchant Services Review

Established in 2004, Reliance Merchant Services, Inc. is a merchant account provider serving merchants of most sizes and industries. In June 2018, the company announced a new payment processing subsidiary called Reli-Bid, offering event and fundraising packages for non-profit organizations.

Payment Processing

Reliance Merchant Services facilitates transactions for a variety of business types by processing all major debit and credit cards.

e-Commerce Solutions

Reliance Merchant offers e-commerce solutions that enable businesses to sell their products or services online. These solutions typically include shopping cart functionality, payment processing, and integration with various platforms.

Payment Gateways

Payment gateways from Reliance Merchant allow businesses to process online transactions securely. By connecting e-commerce platforms with banks and payment processors, these gateways facilitate smooth payment flows.

Wireless Terminal Options

Reliance Merchant provides wireless terminal options for businesses that need flexibility in accepting payments. These terminals are useful for mobile vendors, pop-up shops, and other operations where traditional wired terminals are impractical.

ACH and e-Check Processing

ACH and e-check processing services offered by Reliance Merchant allow businesses to accept payments directly from bank accounts. These payment methods are useful for recurring payments or high-value transactions.

Recurring Billing

Reliance Merchant’s recurring billing service enables businesses to automatically charge customers at regular intervals. This feature is for subscription-based businesses or services with repeat customers.

Restaurant Operating Systems

The restaurant ordering systems provided by Reliance Merchant are designed to streamline both in-house and takeout orders. These systems integrate with payment processing, inventory management, and kitchen operations.

Capital Funding

Reliance Merchant also offers capital funding options for businesses that need additional financial support. These funding options are typically used to cover short-term expenses, expand operations, or manage cash flow.

Event Payment Solutions

Event payment solutions from Reliance Merchant provide businesses with tools to handle transactions at events such as festivals, conferences, or pop-up markets. These solutions typically include mobile terminals, ticketing integrations, and reporting tools.

No Complaints

Our search yields no negative Reliance Merchant Services reviews that label the company as a ripoff or a scam. Interestingly, there are virtually no complaints or reviews found on major consumer protection websites. A few positive Google reviews exist, along with some from disgruntled employees on Glassdoor. This scarcity of feedback could suggest an effective customer support team at Reliance Merchant Services. If you have experiences with Reliance Merchant Services, please feel free to share in the comment section below.

Reliance Merchant Services Lawsuits

No class-action lawsuits or FTC complaints have been located against Reliance Merchant Services. Merchants desiring non-litigious resolutions are advised to report their experiences to relevant supervisory organizations.

Reliance Merchant Services BBB Rating

Reliance Merchant Services has been an accredited business of the Better Business Bureau since 2011 and maintains an “A+” rating at this time. The BBB complaints board shows 0 complaints within the last 36 months. The company also has not received any informal reviews on its BBB profile.

An “A” Performance

Since it is our philosophy that “A+” ratings should be reserved for companies with 0 complaints, we agree with the BBB in this case. However, merchants should keep in mind that there are reasons to be skeptical of BBB ratings.

Google Maps Rating for Reliance Merchant Services

Reliance Merchant Services has a 5 out of 5 star rating based on 6 user reviews on Google Maps.

Negative Feedback

There are no negative reviews published about Reliance Merchant Services on Google Maps.

Reliance Merchant Services Contract Terms

As of now, specific details regarding the standard Reliance Merchant Services contract are scarce. The company’s relationships with larger processors, if any, and the particulars of its rate and fee structures remain unclear to the public.

Virtual Terminal and Payment Gateway Pricing

Reliance Merchant Services highlights its virtual terminal and payment gateway services on its website, though does not publicly share the pricing for these services. It is standard for services like these to incur additional charges, including gateway fees, technical support fees, batch fees, and transaction rates, pertinent to e-commerce activities.

No Red Flags

Given the lack of public complaints specifically targeting Reliance Merchant Services’ contract terms, the company currently holds an “A” rating in this area. However, this rating is provisional, lacking concrete details on their contractual terms. The competitiveness of Reliance Merchant Services’ offerings compared to other market-leading merchant accounts remains to be fully assessed. Insight into the standard Reliance Merchant Services contract is welcomed in the comments section below.

Sales Approach

Reliance Merchant Services appears to rely on its network of existing clients as well as traditional advertising to market its services. As of this update, we are unable to locate any Reliance Merchant Services reviews that report unethical behavior by the company’s sales team. There is no evidence at this time indicating that the company employs independent sales agents.

No Misleading Quotes

Additionally, the company does not appear to engage in any deceptive advertising strategies in its official materials. However, if you suspect that Reliance Merchant Services is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

Reliance Merchant Services stands as a dependable provider of merchant services. Despite the limited details currently available regarding its sales tactics and contract terms, Reliance’s solid reputation suggests a commitment to customer service. However, this assessment may evolve as more information becomes known. Merchants should remain vigilant even when considering highly rated companies like Reliance, thoroughly scrutinizing all contract terms and comparing pricing with the leading overall providers. This diligent approach helps merchants ensure they’re securing the best possible terms that align with their financial goals and operational needs.