In this review of Reliance Merchant Services, we will provide a detailed overview of the company’s credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company’s pricing structure, contract terms, and specific services provided. By the end of this review, you will understand whether Reliance Merchant Services meets your payment processing needs.
About Reliance Merchant Services
Established in 2004, Reliance Merchant Services, Inc. is a merchant account provider serving merchants of most sizes and industries. In June 2018, the company announced a new payment processing subsidiary called Reli-Bid, offering event and fundraising packages for non-profit organizations.
Reliance Merchant Services facilitates transactions for a variety of business types by processing all major debit and credit cards.
e-Commerce Solutions
Reliance Merchant offers e-commerce solutions that enable businesses to sell their products or services online. These solutions typically include shopping cart functionality, payment processing, and integration with various platforms.
Payment Gateways
Payment gateways from Reliance Merchant allow businesses to process online transactions securely. By connecting e-commerce platforms with banks and payment processors, these gateways facilitate smooth payment flows.
Wireless Terminal Options
Reliance Merchant provides wireless terminal options for businesses that need flexibility in accepting payments. These terminals are useful for mobile vendors, pop-up shops, and other operations where traditional wired terminals are impractical.
ACH and e-Check Processing
ACH and e-check processing services offered by Reliance Merchant allow businesses to accept payments directly from bank accounts. These payment methods are useful for recurring payments or high-value transactions.
Recurring Billing
Reliance Merchant’s recurring billing service enables businesses to automatically charge customers at regular intervals. This feature is for subscription-based businesses or services with repeat customers.
Restaurant Operating Systems
The restaurant ordering systems provided by Reliance Merchant are designed to streamline both in-house and takeout orders. These systems integrate with payment processing, inventory management, and kitchen operations.
Capital Funding
Reliance Merchant also offers capital funding options for businesses that need additional financial support. These funding options are typically used to cover short-term expenses, expand operations, or manage cash flow.
Event Payment Solutions
Event payment solutions from Reliance Merchant provide businesses with tools to handle transactions at events such as festivals, conferences, or pop-up markets. These solutions typically include mobile terminals, ticketing integrations, and reporting tools.
Reliance Merchant Services offers some basic payment processing services
Reliance Merchant Services Customer Reviews
Here's What Their Clients Say
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
No Complaints
Our search yields no negative Reliance Merchant Services reviews that label the company as a ripoff or a scam. Interestingly, there are virtually no complaints or reviews found on major consumer protection websites. A few positive Google reviews exist, along with some from disgruntled employees on Glassdoor. This scarcity of feedback could suggest an effective customer support team at Reliance Merchant Services. If you have experiences with Reliance Merchant Services, please feel free to share in the comment section below.
Reliance Merchant Services has been an accredited business of the Better Business Bureau since 2011 and maintains an “A+” rating at this time. The BBB complaints board shows 0 complaints within the last 36 months. The company also has not received any informal reviews on its BBB profile.
An “A” Performance
Since it is our philosophy that “A+” ratings should be reserved for companies with 0 complaints, we agree with the BBB in this case. However, merchants should keep in mind that there are reasons to be skeptical of BBB ratings.
Reliance Merchant Services Fees, Rates & Costs
A Closer Look at The Contract
Rates & Fees Summary
Swiped Rate
1.00% - 4.99%
Keyed-in Rate
1.00% - 4.99%
Virtual Terminal Rate
1.00% - 4.99%
Payment Gateway Fee
Undisclosed
Early Termination Fee
Undisclosed
PCI Compliance Fee
Undisclosed
Equipment Lease Terms
Undisclosed
Reliance Merchant Services Contract Terms
As of now, specific details regarding the standard Reliance Merchant Services contract are scarce. The company’s relationships with larger processors, if any, and the particulars of its rate and fee structures remain unclear to the public.
Virtual Terminal and Payment Gateway Pricing
Reliance Merchant Services highlights its virtual terminal and payment gateway services on its website, though does not publicly share the pricing for these services. It is standard for services like these to incur additional charges, including gateway fees, technical support fees, batch fees, and transaction rates, pertinent to e-commerce activities.
No Red Flags
Given the lack of public complaints specifically targeting Reliance Merchant Services’ contract terms, the company currently holds an “A” rating in this area. However, this rating is provisional, lacking concrete details on their contractual terms. The competitiveness of Reliance Merchant Services’ offerings compared to other market-leading merchant accounts remains to be fully assessed. Insight into the standard Reliance Merchant Services contract is welcomed in the comments section below.
Exploring Reliance Merchant Services’ e-commerce solutions, including their payment gateway offering.
Reliance Merchant Services appears to rely on its network of existing clients as well as traditional advertising to market its services. As of this update, we are unable to locate any Reliance Merchant Services reviews that report unethical behavior by the company’s sales team. There is no evidence at this time indicating that the company employs independent sales agents.
No Misleading Quotes
Additionally, the company does not appear to engage in any deceptive advertising strategies in its official materials. However, if you suspect that Reliance Merchant Services is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our Reliance Merchant Services Review Summary
Our Final Thoughts
Reliance Merchant Services stands as a dependable provider of merchant services. Despite the limited details currently available regarding its sales tactics and contract terms, Reliance’s solid reputation suggests a commitment to customer service. However, this assessment may evolve as more information becomes known. Merchants should remain vigilant even when considering highly rated companies like Reliance, thoroughly scrutinizing all contract terms and comparing pricing with the leading overall providers. This diligent approach helps merchants ensure they’re securing the best possible terms that align with their financial goals and operational needs.
Worst company to work with, These 5 star are fake reviews.
Jignesh Shah
Xpress mart
Disaster customer services. I was on phone for 40 minutes and then they tell me to send email.
It’s so easy yo sign up services but when you need customer services or to cancel services there will be run around and toss around so pl. don’t sign up for this terrible Credit card processing services.
Bennett Ruby
I couldn’t be happier with my experience with Reliance Merchant Services! As a small business owner, finding a reliable payment processing partner was crucial, and Reliance delivered beyond my expectations.
From the moment I signed up, their team was incredibly attentive and guided me seamlessly through the setup process. They provided top-notch customer support and patiently addressed all my queries, making me feel valued and heard.
Thanks to their cutting-edge technology, my transactions are now smoother than ever, and I’ve seen a noticeable boost in sales. The security measures they have in place give me peace of mind, knowing my customers’ data is safe.
It’s refreshing to work with a company that truly understands the needs of businesses like mine. I highly recommend Reliance Merchant Services to anyone seeking hassle-free payment solutions backed by exceptional service!
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Jignesh Shah
Worst company to work with, These 5 star are fake reviews.
Jignesh Shah
Disaster customer services. I was on phone for 40 minutes and then they tell me to send email.
It’s so easy yo sign up services but when you need customer services or to cancel services there will be run around and toss around so pl. don’t sign up for this terrible Credit card processing services.
Bennett Ruby
I couldn’t be happier with my experience with Reliance Merchant Services! As a small business owner, finding a reliable payment processing partner was crucial, and Reliance delivered beyond my expectations.
From the moment I signed up, their team was incredibly attentive and guided me seamlessly through the setup process. They provided top-notch customer support and patiently addressed all my queries, making me feel valued and heard.
Thanks to their cutting-edge technology, my transactions are now smoother than ever, and I’ve seen a noticeable boost in sales. The security measures they have in place give me peace of mind, knowing my customers’ data is safe.
It’s refreshing to work with a company that truly understands the needs of businesses like mine. I highly recommend Reliance Merchant Services to anyone seeking hassle-free payment solutions backed by exceptional service!