Reliance Merchant Services Reviews & Complaints
Founded in 2004
Established in 2004, Reliance Merchant Services, Inc. is a merchant account provider serving merchants of most sizes and industries. In June 2018, the company announced a new payment processing subsidiary called Reli-Bid, offering event and fundraising packages for non-profit organizations.
Reliance Merchant Services Payment Processing
Reliance Merchant Services processes all major debit and credit cards for most business types. Their services include e-commerce solutions including access to payment gateways, wireless terminal solutions, ACH and e-check processing, recurring billing, restaurant ordering, capital funding, and event payments.
Reliance Merchant Services Location & Ownership
Reliance Merchant Services Inc. is a registered ISO/MSP of Wells Fargo Bank, NA, Walnut Creek, California. Reliance Merchant Services is headquartered at 318 Boston Post Rd Suite A, Madison, CT. Mary Kate Gobleck is listed as the company's president.
Reliance Merchant Services Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
---|---|
Live Customer Support | Yes |
Most Common Complaint | N/A |
No Complaints
Our search yields no negative Reliance Merchant Services reviews that label the company as a ripoff or a scam. Interestingly, there are virtually no complaints or reviews found on major consumer protection websites. A few positive Google reviews exist, along with some from disgruntled employees on Glassdoor. This scarcity of feedback could suggest an effective customer support team at Reliance Merchant Services. If you have experiences with Reliance Merchant Services, please feel free to share in the comment section below.
Reliance Merchant Services Lawsuits
No class-action lawsuits or FTC complaints have been located against Reliance Merchant Services. Merchants desiring non-litigious resolutions are advised to report their experiences to relevant supervisory organizations.
Reliance Merchant Services Customer Service Options
Reliance Merchant Services provides dedicated phone and email support for customer inquiries. The following customer service contacts are available:
(203) 438-5961 – General Customer Service
(203) 438-6038 – Fax
A customer service email is available at [email protected], along with a support form on the website.
While we assign Reliance Merchant Services an “A” rating in this category, their customer service approach doesn’t position them as a leading option in terms of customer service in the industry.
Reliance Merchant Services Online Ratings
Here's How They Rate Online
Total Complaints | 0 |
---|---|
Resolved Complaints | 0 |
No BBB Complaints
Reliance Merchant Services has been an accredited business of the Better Business Bureau since 2011 and maintains an “A+” rating at this time. The BBB complaints board shows 0 complaints within the last 36 months. The company also has not received any informal reviews on its BBB profile.
An “A” Performance
Since it is our philosophy that “A+” ratings should be reserved for companies with 0 complaints, we agree with the BBB in this case. However, merchants should keep in mind that there are reasons to be skeptical of BBB ratings.
Reliance Merchant Services Fees, Rates & Costs
A Closer Look at The Contract
Swiped Rate | 1.00% - 4.99% |
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Keyed-in Rate | 1.00% - 4.99% |
Virtual Terminal Rate | 1.00% - 4.99% |
Payment Gateway Fee | Undisclosed |
Early Termination Fee | Undisclosed |
PCI Compliance Fee | Undisclosed |
Equipment Lease Terms | Undisclosed |
Reliance Merchant Services Contract Terms
As of now, specific details regarding the standard Reliance Merchant Services contract are scarce. The company’s relationships with larger processors, if any, and the particulars of its rate and fee structures remain unclear to the public.
Virtual Terminal and Payment Gateway Pricing
Reliance Merchant Services highlights its virtual terminal and payment gateway services on its website, though does not publicly share the pricing for these services. It is standard for services like these to incur additional charges, including gateway fees, technical support fees, batch fees, and transaction rates, pertinent to e-commerce activities.
No Red Flags
Given the lack of public complaints specifically targeting Reliance Merchant Services’ contract terms, the company currently holds an “A” rating in this area. However, this rating is provisional, lacking concrete details on their contractual terms. The competitiveness of Reliance Merchant Services’ offerings compared to other market-leading merchant accounts remains to be fully assessed. Insight into the standard Reliance Merchant Services contract is welcomed in the comments section below.
Reliance Merchant Services Employee Reviews & Sales Tacitcs
Should You Work For Them?
Employs Independent Resellers | No |
---|---|
Advertises Deceptive Rates | No |
Discloses All Important Terms | No |
Sales Approach
Reliance Merchant Services appears to rely on its network of existing clients as well as traditional advertising to market its services. As of this update, we are unable to locate any Reliance Merchant Services reviews that report unethical behavior by the company’s sales team. There is no evidence at this time indicating that the company employs independent sales agents.
No Misleading Quotes
Additionally, the company does not appear to engage in any deceptive advertising strategies in its official materials. However, if you suspect that Reliance Merchant Services is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our Reliance Merchant Services Review Summary
Our Final Thoughts
Solid Option for Most Standard-Risk Merchants
According to all available information, Reliance Merchant Services rates as a dependable merchant services provider. There is not a lot of specific information available about the company’s sales tactics or contract terms at this time, and it is possible that the company’s rating will change once more becomes known. Even when dealing with companies that rate highly by our standards, we urge merchants to thoroughly examine the terms of any contract they are given and to compare its pricing to the top overall providers.
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Bennett Ruby
I couldn’t be happier with my experience with Reliance Merchant Services! As a small business owner, finding a reliable payment processing partner was crucial, and Reliance delivered beyond my expectations.
From the moment I signed up, their team was incredibly attentive and guided me seamlessly through the setup process. They provided top-notch customer support and patiently addressed all my queries, making me feel valued and heard.
Thanks to their cutting-edge technology, my transactions are now smoother than ever, and I’ve seen a noticeable boost in sales. The security measures they have in place give me peace of mind, knowing my customers’ data is safe.
It’s refreshing to work with a company that truly understands the needs of businesses like mine. I highly recommend Reliance Merchant Services to anyone seeking hassle-free payment solutions backed by exceptional service!