Reliance Merchant Services Reviews & Complaints

Reliant Merchant Services logo
5
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How did they treat you? ▼

Overcharges Reported

Getting the lowest costs with Reliance Merchant Services?
Probably not.
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Overview

In this review of Reliance Merchant Services, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will understand whether Reliance Merchant Services meets your payment processing needs.

About Reliance Merchant Services

Established in 2004, Reliance Merchant Services, Inc. is a merchant account provider serving merchants of most sizes and industries. In June 2018, the company announced a new payment processing subsidiary called Reli-Bid, offering event and fundraising packages for non-profit organizations.

Reliance Merchant Services Payment Processing

Reliance Merchant Services processes all major debit and credit cards for most business types. Their services include e-commerce solutions including access to payment gateways, wireless terminal solutions, ACH and e-check processing, recurring billing, restaurant ordering, capital funding, and event payments.

Reliance Merchant Services payment processing
Reliance Merchant Services offers some basic payment processing services
Overcharges Reported

Getting the lowest costs with Reliance Merchant Services?
Probably not.
>>> See what we are finding <<<

Reliance Merchant Services Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

No Complaints

Our search yields no negative Reliance Merchant Services reviews that label the company as a ripoff or a scam. Interestingly, there are virtually no complaints or reviews found on major consumer protection websites. A few positive Google reviews exist, along with some from disgruntled employees on Glassdoor. This scarcity of feedback could suggest an effective customer support team at Reliance Merchant Services. If you have experiences with Reliance Merchant Services, please feel free to share in the comment section below.

Reliance Merchant Services Lawsuits

No class-action lawsuits or FTC complaints have been located against Reliance Merchant Services. Merchants desiring non-litigious resolutions are advised to report their experiences to relevant supervisory organizations.

Reliance Merchant Services Customer Service Options

Reliance Merchant Services provides dedicated phone and email support for customer inquiries. The following customer service contacts are available:

(203) 438-5961 – General Customer Service
(203) 438-6038 – Fax

A customer service email is available at [email protected], along with a support form on the website.

While we assign Reliance Merchant Services an “A” rating in this category, their customer service approach doesn’t position them as a leading option in terms of customer service in the industry.

Overcharges Reported

Getting the lowest costs with Reliance Merchant Services?
Probably not.
>>> See what we are finding <<<

Reliance Merchant Services Online Ratings

Here's How They Rate Online

Online Ratings Summary
Total Complaints 0
Resolved Complaints 0

No BBB Complaints

Reliance Merchant Services has been an accredited business of the Better Business Bureau since 2011 and maintains an “A+” rating at this time. The BBB complaints board shows 0 complaints within the last 36 months. The company also has not received any informal reviews on its BBB profile.

An “A” Performance

Since it is our philosophy that “A+” ratings should be reserved for companies with 0 complaints, we agree with the BBB in this case. However, merchants should keep in mind that there are reasons to be skeptical of BBB ratings.

Reliance Merchant Services Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Reliance Merchant Services Contract Terms

As of now, specific details regarding the standard Reliance Merchant Services contract are scarce. The company’s relationships with larger processors, if any, and the particulars of its rate and fee structures remain unclear to the public.

Virtual Terminal and Payment Gateway Pricing

Reliance Merchant Services highlights its virtual terminal and payment gateway services on its website, though does not publicly share the pricing for these services. It is standard for services like these to incur additional charges, including gateway fees, technical support fees, batch fees, and transaction rates, pertinent to e-commerce activities.

No Red Flags

Given the lack of public complaints specifically targeting Reliance Merchant Services’ contract terms, the company currently holds an “A” rating in this area. However, this rating is provisional, lacking concrete details on their contractual terms. The competitiveness of Reliance Merchant Services’ offerings compared to other market-leading merchant accounts remains to be fully assessed. Insight into the standard Reliance Merchant Services contract is welcomed in the comments section below.

Reliance Merchant Services e-commerce payment gateway
Exploring Reliance Merchant Services’ e-commerce solutions, including their payment gateway offering.
Overcharges Reported

Getting the lowest costs with Reliance Merchant Services?
Probably not.
>>> See what we are finding <<<

Reliance Merchant Services Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Sales Approach

Reliance Merchant Services appears to rely on its network of existing clients as well as traditional advertising to market its services. As of this update, we are unable to locate any Reliance Merchant Services reviews that report unethical behavior by the company’s sales team. There is no evidence at this time indicating that the company employs independent sales agents.

No Misleading Quotes

Additionally, the company does not appear to engage in any deceptive advertising strategies in its official materials. However, if you suspect that Reliance Merchant Services is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

Overcharges Reported

Getting the lowest costs with Reliance Merchant Services?
Probably not.
>>> See what we are finding <<<

Our Reliance Merchant Services Review Summary

Our Final Thoughts

Reliance Merchant Services stands as a dependable provider of merchant services. Despite the limited details currently available regarding its sales tactics and contract terms, Reliance’s solid reputation suggests a commitment to customer service. However, this assessment may evolve as more information becomes known. Merchants should remain vigilant even when considering highly rated companies like Reliance, thoroughly scrutinizing all contract terms and comparing pricing with the leading overall providers. This diligent approach helps merchants ensure they’re securing the best possible terms that align with their financial goals and operational needs.

Location & Ownership

Reliance Merchant Services Inc. is a registered ISO/MSP of Wells Fargo Bank, NA, Walnut Creek, California. Reliance Merchant Services is headquartered at 318 Boston Post Rd Suite A, Madison, CTMary Kate Gobleck is listed as the company’s president.

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Overcharges Reported

Getting the lowest costs with Reliance Merchant Services?
Probably not.
>>> See what we are finding <<<

Testimonials & Complaints

How Did Reliance Merchant Services Treat You?

Overcharges Reported

Getting the lowest costs with Reliance Merchant Services?
Probably not.
>>> See what we are finding <<<

1 User Reviews

  • Bennett Ruby

    I couldn’t be happier with my experience with Reliance Merchant Services! As a small business owner, finding a reliable payment processing partner was crucial, and Reliance delivered beyond my expectations.

    From the moment I signed up, their team was incredibly attentive and guided me seamlessly through the setup process. They provided top-notch customer support and patiently addressed all my queries, making me feel valued and heard.

    Thanks to their cutting-edge technology, my transactions are now smoother than ever, and I’ve seen a noticeable boost in sales. The security measures they have in place give me peace of mind, knowing my customers’ data is safe.

    It’s refreshing to work with a company that truly understands the needs of businesses like mine. I highly recommend Reliance Merchant Services to anyone seeking hassle-free payment solutions backed by exceptional service!

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Overcharges Reported

Getting the lowest costs with Reliance Merchant Services?
Probably not.
>>> See what we are finding <<<