Reliance Merchant Services Review: Fees, Complaints & Lawsuits
(203) 438-5961 Founded in 2004
Established in 2004, Reliance Merchant Services, Inc. is a merchant account provider serving merchants of most sizes and industries. In June 2018, the company announced a new payment processing subsidiary called Reli-Bid, offering event and fundraising packages for non-profit organizations.
Reliance Merchant Services Payment Processing
Reliance Merchant Services processes all major debit and credit cards for most business types. Their services include e-commerce solutions including access to payment gateways, wireless terminal solutions, ACH and e-check processing, recurring billing, restaurant ordering, capital funding, and event payments.
Reliance Merchant Services Location & Ownership
Reliance Merchant Services Inc. is a registered ISO/MSP of Wells Fargo Bank, NA, Walnut Creek, California. Reliance Merchant Services is headquartered at 318 Boston Post Rd Suite A, Madison, CT. Mary Kate Gobleck is listed as the company’s president.
Reliance Merchant Services Review Table of Contents
- Costs & Contract: Reliance Merchant Services appears to offer variable contract terms depending on each merchant’s business type and processing history.
- Complaints & Service: Reliance Merchant Services complaints number fewer than 10 on public complaints forums.
- BBB Rating: Reliance Merchant Services has an “A+” rating and has received 0 complaints in the past 3 years. The company has been accredited by the Better Business Bureau since 2011.
- Sales & Marketing: Reliance Merchant Services does not appear to hire independent sales representatives and has not received any complaints about its sales practices.
Reliance Merchant Services offers some basic payment processing services
Reliance Merchant Services Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | Yes |
| Most Common Complaint | N/A |
No Complaints
We are currently unable to locate any Reliance Merchant Services reviews that accuse the company of being a ripoff or a scam. In fact, the credit card processor is showing no complaints or reviews whatsoever across various consumer protection websites, other than a handful of positive Google reviews and some from disgruntled employees on Glass Door. This seems to indicate that Reliance Merchant Services employs a proactive and available customer support team. If you have your own Reliance Merchant Services review to make, please do so in the comment section below.
Reliance Merchant Services Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Reliance Merchant Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Reliance Merchant Services Customer Service Options
The Reliance Merchant Services website lists dedicated phone and email lines for customer questions.
We have located multiple Reliance Merchant Services customer service numbers:
(203) 438-5961 – General Customer Service
(203) 438-6038 – Fax
Reliance Merchant Services also offers a support form on its website and a dedicated customer service email at [email protected].
We will award Reliance Merchant Services an “A” rating in this category, but the company’s customer support options do not qualify it as a top-rated customer service processor.
Reliance Merchant Services Online Ratings
Here's How They Rate Online
| Item | Result |
|---|---|
| Total Complaints | 0 |
| Resolved Complaints | 0 |
No BBB Complaints
Reliance Merchant Services has been an accredited business of the Better Business Bureau since 2011 and maintains an “A+” rating at this time. The BBB complaints board shows 0 complaints within the last 36 months. The company also has not received any informal reviews on its BBB profile.
An “A” Performance
Since it is our philosophy that “A+” ratings should be reserved for companies with 0 complaints, we agree with the BBB in this case. However, merchants should keep in mind that there are reasons to be skeptical of BBB ratings.
Reliance Merchant Services Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Swiped Rate | 1.00% - 4.99% |
| Keyed-in Rate | 1.00% - 4.99% |
| Virtual Terminal Rate | 1.00% - 4.99% |
| Payment Gateway Fee | Undisclosed |
| Early Termination Fee | Undisclosed |
| PCI Compliance Fee | Undisclosed |
| Equipment Lease Terms | Undisclosed |
Reliance Merchant Services Contract Terms
There is nearly no publicly available information about the standard Reliance Merchant Services contract at this time. It is unknown whether the company resells the contracts of a large processor, and details about Reliance Merchant Services ratesand fees are currently unavailable.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Reliance Merchant Services also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and Reliance Merchant Services fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
No Red Flags
The total absence of Reliance Merchant Services complaints about the company’s contract terms merits an “A” in this category, but it should be noted that this grade is awarded without any verified knowledge of specific terms. It is unknown whether Reliance Merchant Service’s contract terms are competitive with the cheapest merchant accounts. If you have any knowledge of the standard Reliance Merchant Services contract, please leave that information in the comment section of this review.
Reliance Merchant Services offers e-commerce solutions including access to a payment gateway
Reliance Merchant Services Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Employs Independent Resellers | No |
| Advertises Deceptive Rates | No |
| Discloses All Important Terms | No |
Sales Approach
Reliance Merchant Services appears to rely on its network of existing clients as well as traditional advertising to market its services. As of this update, we are unable to locate any Reliance Merchant Services reviews that report unethical behavior by the company’s sales team. There is no evidence at this time indicating that the company employs independent sales agents.
No Misleading Quotes
Additionally, the company does not appear to engage in any deceptive advertising strategies in its official materials. However, if you suspect that Reliance Merchant Services is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our Reliance Merchant Services Review Summary
Our Final Thoughts
Solid Option for Most Standard-Risk Merchants
According to all available information, Reliance Merchant Services rates as a dependable merchant services provider. There is not a lot of specific information available about the company’s sales tactics or contract terms at this time, and it is possible that the company’s rating will change once more becomes known. Even when dealing with companies that rate highly by our standards, we urge merchants to thoroughly examine the terms of any contract they are given and to compare its pricing to the top overall providers.
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Bennett Ruby
I couldn’t be happier with my experience with Reliance Merchant Services! As a small business owner, finding a reliable payment processing partner was crucial, and Reliance delivered beyond my expectations.
From the moment I signed up, their team was incredibly attentive and guided me seamlessly through the setup process. They provided top-notch customer support and patiently addressed all my queries, making me feel valued and heard.
Thanks to their cutting-edge technology, my transactions are now smoother than ever, and I’ve seen a noticeable boost in sales. The security measures they have in place give me peace of mind, knowing my customers’ data is safe.
It’s refreshing to work with a company that truly understands the needs of businesses like mine. I highly recommend Reliance Merchant Services to anyone seeking hassle-free payment solutions backed by exceptional service!