PaymentPop Rating for Worldpay
Negative Feedback
The fees they charge are more than ridiculous. We were switching to a new POS system and were finishing up with the payments from our old POS system so we were not charging very much on this account anymore. Our fees we more than double of what we were collecting. I would not recommend World Pay for credit card processing to my worst enemy. They charge way to much for the service they provide. Please save your money and go anywhere else but World Pay for your credit card processing.
Positive Feedback
We hear a lot about WorldPay but we use them through our website as part of a service they made with the designers Booking Online Ltd, and we haven’t really experienced any issues. Once it was set up, it worked, and it’s been reliable since.
Worldpay BBB Rating
Worldpay has an average customer review rating of 1/5 stars on BBB based on 35 customer reviews. The company has received 168 complaints closed in the last 3 years, with 60 complaints closed in the last 12 months. Common themes in the reviews and complaints include issues with billing, charges for inactive services, and difficulties in getting refunds or responses from the company.
Negative Feedback
My terminal stop working in the last 3 months and I was unable to resolve the issue. When I told Worldpay that I was closing my account they not only charged me for the 3 months of unused credit card machine world pay charged my $400 disconnect fee for not giving the 30 day notice.
Positive Feedback
There are no positive reviews published about Worldpay on the BBB website.
Trustpilot Rating for Worldpay
Worldpay has an average customer review rating of 4.6 stars on Trustpilot based on 8,086 customer reviews. The distribution of ratings is as follows: 64% 5-star, 4% 4-star, 1% 3-star, 2% 2-star, and 29% 1-star. This indicates a majority of positive feedback, with a significant portion of negative reviews as well.
Negative Feedback
A company that enables online criminal outfits to swindle customers. As long as they get their commission fee they couldn’t care less if innocent people get robbed. I will never use any website that uses them as a processor. NEVER.
Good at selling you a service but it went wrong from there We eventually gave up on them and tried to return our terminal What a fiasco Had to ring up for a return label It never arrived Five calls and still waiting They have managed to send us threatening emails about charging is nearly £400 for not returning the terminal. Can’t ask to speak to a manager Avoid this company like the plague. We had problems with billing and the invoices and reports are incomprehensible
Positive Feedback
Getting a card machine with WorldPay was a much better experience than I’ve had with other suppliers. It was quicker, simpler, and Alex was very helpful in going through the necessary information.
I carnt be more pleased with the service that I’ve been given. Very competitive prices. Holly Reed made everything so simple to understand. Would highly recommend worldpay
SiteJabber Rating Analysis
WorldPay has a rating of 1.1 stars on SiteJabber, based on 39 customer reviews. The majority of customers express dissatisfaction, frequently mentioning issues with customer service. WorldPay ranks 180th among payment processing sites. The common themes in the reviews include poor customer service, billing issues, and difficulty in canceling services.
Negative Feedback
I wish I could give them no stars. For the crazy amount of money they charge, WorldPay’s customer service is the worst. It seems like they are in the stone age when it comes to technology. My nonprofit changed bank accounts so we had to contact a lot of different vendors, and all went smooth until we contacted WorldPay. It took five phone calls and two emails, and the issue is still not resolved. Do not feed this beast.
– Review from February 27th, 2023
Scam, do not use this company. Terrible services, billed me for months without knowing. No services were used, and they did not ever contact me in any way due to my account being what I thought was closed. 10 months of fees and annual fees, only to be told they were not in the wrong. They had my contact and email info incorrect as to why I never heard from them. Save yourself the frustration and loss of your hard-earned money and shop elsewhere. Zero star.
– Review from March 16th, 2023
Positive Feedback
Was a bit worried about the payment process, bit all good. The website just looks strange somehow, nothing to worry about.
– Review from July 25th, 2023
Source: SiteJabber
