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Strategic Merchant Solutions Reviews

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Strategic Merchant Solutions

Rating
A
5/5
full starfull starfull starfull starfull star

Pros and Cons of Strategic Merchant Solutions

Pros

Transparent policies.
No cancellation fees
High-client retention rate
Dedicated account managers
Range of services

Cons

Account maintenance fee
Varied contract terms
Equipment lease lock-in
Potentially high rates
PCI compliance fee

Overview

In this review of Strategic Merchant Solutions, we’ll give an overview of their credit card processing services. We’ll talk about the services they offer, like point-of-sale (POS) systems, mobile payment options, and e-commerce features. We’ll also look at which businesses might benefit from these services. Plus, we’ll check client and customer reviews to show trends and concerns. We’ll go over the company’s pricing, contract terms, and specific features. By the end of this review, you’ll know if Strategic Merchant Solutions is a good fit for your payment processing needs.

About Strategic Merchant Solutions

Screen Capture of Strategic Merchant Solutions Homepage
Strategic Merchant Solutions Homepage

Founded in 2001, Strategic Merchant Solutions is a merchant account provider that offers a full suite of payment options. Information on the company’s website suggests that it is a reseller of Elavon merchant accounts. Its solutions range from ATMs and merchant cash advances to non-profit focused merchant accounts,  solutions, and more. According to the company’s website, it serves over 100,000 merchants worldwide. It also states that it provides services to high-risk merchants.

Products & Merchant Services

Payment Processing

Strategic Merchant Solutions offers payment processing services designed to handle a variety of transaction types. This service allows businesses to accept credit and debit card payments in-store, online, or via mobile devices.

ATM Machines

The company provides ATM machines for businesses looking to offer customers cash withdrawal services. Strategic Merchant Solutions takes care of installation and ongoing maintenance, offering businesses a way to generate additional revenue from ATM fees.

ACH and Check Processing

Strategic Merchant Solutions supports ACH and check processing, enabling businesses to accept payments directly from bank accounts. This service can be for companies that prefer or require alternative payment methods to credit or debit cards.

Cash Advances

Through its cash advance service, Strategic Merchant Solutions provides businesses with access to capital based on future sales. This allows businesses to secure funding quickly, repaying it through a portion of daily credit card transactions.

Payroll Services

The company also offers payroll services, helping businesses manage employee wages and related tax obligations.

Gift and Loyalty Programs

Strategic Merchant Solutions offers gift and loyalty programs, allowing businesses to issue gift cards and set up rewards for repeat customers.

POS Systems

The company supplies POS systems that integrate payment processing with other business management tools. These systems are typically used to manage in-person transactions in retail or restaurant environments.

e-Commerce Solutions

Strategic Merchant Solutions provides e-commerce solutions to help businesses set up and manage online stores. This service includes payment gateways and other tools to support secure online transactions.

Customer Reviews & Sentiment

Low Complaint Volume

Only a limited number of Strategic Merchant Solutions reviews have been identified. There is one report of a Strategic Merchant Solutions complaint concerning inconsistent fees that exceeded the rates initially presented during the merchant’s pricing consultation. Another complaint cites inadequate customer service and issues with equipment. However, there are no allegations of the company being involved in scams or fraudulent activities. If you have a Strategic Merchant Solutions review to share, we encourage you to contribute in the comments section below.

Strategic Merchant Solutions Lawsuits and Fines

We have not discovered any major class-action lawsuits or FTC complaints against Strategic Merchant Solutions. Merchants seeking non-litigious resolutions with the company are advised to consider reporting their concerns to appropriate regulatory bodies.

Industry Scores & User Ratings

Online Ratings Summary
BBB RatingN/A

Strategic Merchant Solutions BBB Rating

Strategic Merchant Solutions is not currently accredited by the Better Business Bureau. As of this review, the company has no rating with the BBB and has had 0 complaints filed against it in the last 36 months. The company does not have any informal reviews on its BBB profile either.

An “A” Performance Overall

We agree with the BBB’s rating at this time given Strategic Merchant Solution’s clean complaint record. Merchants should be aware, however, that there are reasons to be skeptical of the BBB’s reviews.

Processing Rates & Fees

Contract Terms Will Vary

Detailed information on Strategic Merchant Solutions’ rates or pricing structure is limited. The company, a reseller for Total Merchant Services, might adjust its rates based on the offerings from North American Bancard, Harbortouch, and Authorize.Net. For different industries, it provides varied qualified rates, as seen in the pricing schedule on its website. The specifics of transaction fees for these rates are not explicitly listed, and merchants may be subject to mid-qualified or non-qualified rates if they do not meet the criteria for qualified rates.

Since Strategic Merchant Solutions partners with Elavon, reviewing Elavon’s pricing models, which include a swipe rate of 2.65% + $0.19 and a keyed rate of 3.50% + $0.19, may offer insights into potential costs. Strategic Merchant Solutions may modify Elavon’s contract terms, potentially offering rates more favorable than Elavon’s standard charges.

The absence of early termination fees by Strategic Merchant Solutions differentiates it from Elavon, which has received criticism for such fees. However, the company does charge a $10 monthly statement fee, a $15 annual membership fee, and a $20 account maintenance fee per instance. It remains ambiguous if a PCI compliance fee is part of their contract.

Long-Term Equipment Leases From Ladco

Strategic Merchant Solutions engages Ladco Global Leasing Solutions for its equipment leases, which are typically expensive, 48-month agreements that could cost significantly more than the equipment’s value.

Virtual Terminal and Payment Gateway Pricing

Strategic Merchant Solutions provides virtual terminal and payment gateway services, starting its e-commerce transaction rates at 2.05%. The website mentions a payment gateway license fee of up to $99 and a monthly gateway fee of up to $25. Other fees, such as technical support, batch fees, and additional transaction charges, may also apply to their e-commerce solutions.

Level 2 and Level 3 Processing Services

Strategic Merchant Solutions offers Level 2 and Level 3 processing services for B2B and B2G transactions, which require more advanced payment processing technology to handle the additional data needed for these types of transactions.

An “A” Overall

Without disclosing its mid and non-qualified rates, Strategic Merchant Solutions provides a pricing schedule that offers some insight into potential contract costs. The company’s policy against early termination fees and its relatively open pricing policy contribute to an “A” rating in this category.

For more options, merchants are advised to explore our selection of thetop merchant account providers.

Employee Reviews & Sales Practices

Strategic Merchant Solutions Sales Tactics

Strategic Merchant Solutions hires independently contracted sales agents to market its services. This is evident from the dedicated email address the company discloses for reseller/agent inquiries. While we’ve found a Strategic Merchant Solutions review that refers to a problem with inaccurate rates in line with what was promised by a sales agent, it is unclear if that representative was an independent reseller or part of an in-house sales team. There are no other Strategic Merchant Solutions complaints that mention the company’s sales practices despite it running an affiliate program.

This compares favorably to our list ofbest credit card processors.

No Misleading Quotes

To its credit, Strategic Merchant Solutions does not appear to list deceptive rate quotes in its official materials. While the company only discloses its qualified transaction rates which may not apply to all merchants, it clearly describes them as such.

Given its transparent rate structure and lack of issues with sales practices, we award Strategic Merchant Solutions an “A” in this category.

Strategic Merchant Solutions Competitors

Compare Strategic Merchant Solutions to competitors that earned top marks.

Bottom Line

Elavon has a significant presence as a merchant account provider, widely recognized for its comprehensive services and extensive reach. However, one of the major issues merchants frequently encounter with Elavon is its costly early termination fee, which can be a significant financial burden for those who need to exit their contracts prematurely.

Strategic Merchant Solutions, as a reseller of Elavon’s services, offers a notable advantage by having the flexibility to modify Elavon’s standard terms and conditions. This is particularly beneficial as Strategic Merchant Solutions has chosen to forego the early termination fee, addressing one of the most common merchant grievances associated with Elavon. Coupled with its extensive range of services catering to various industries, this makes Strategic Merchant Solutions an attractive option for merchants. By opting for Strategic Merchant Solutions, merchants can access the robust offerings of Elavon without the risk of incurring a hefty early termination fee, thus ensuring both comprehensive service and financial peace of mind.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact Strategic Merchant Solutions

Contact & Customer Support
OwnerMatt Litberg
Headquarters2985 E. Hillcrest Dr., Suite 204, Westlake Village, CA
Toll-Free Customer Support(888) 614-6300
Fax(805) 244-9266
Websitestrategicmerchant.com