subLyme Payments Reviews & Complaints

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5
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How did they treat you? ▼

Overview

Sublyme Payments provides credit card processing and merchant services to businesses of various sizes. In this article, we will examine the company's service offerings, pricing models, contract terms, and customer reviews. We will analyze the transparency of their pricing, the quality of their customer support, and the overall satisfaction levels reported by their clients. By the conclusion of this article, you will have a detailed understanding of what Sublyme Payments offers and whether their services align with your business's payment processing requirements.

About subLyme Payments

Founded in 2009, subLyme Payments is a New Hampshire-based merchant account provider that serves most domestic, standard-risk business types. The company does not disclose its acquiring bank or back-end processor on its website, but it is very likely that it resells the products and services of a larger entity. subLyme Payments should not be confused with Sublime Merchants, an unrelated merchant services company based in Mesa, Arizona.

subLyme Payments Payment Processing

SubLyme Payments processes all major debit and credit cards for most business types. Their services include a payment gateway and business loans, though they advertise little else on their website.

subLyme Payment Processing
subLyme appears to offer basic payment processing services

subLyme Payments Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Clean Complaint Record

We are currently unable to locate any negative subLyme Payments reviews, and there is no evidence to suggest that the company is a scam or a ripoff. This is an enviable complaint record for a company that has been in operation since 2009. It’s possible that subLyme serves a very small customer base, or that some complaints intended for subLyme are instead filed against the company’s backend processor. However, we will favorably assume at this time that the company offers reliable, responsive customer support. If you have your own subLyme Payments review to make, please do so in the comments below.

subLyme Payments Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against subLyme Payments. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

subLyme Payments Customer Support Options

subLyme offers phone and email contact information on its website and states that it offers 24/7 phone support as well as a dedicated “relationship manager” for each account. This is a fairly comprehensive lineup of services that could help the company compete with the top credit card processors for great customer service.

subLyme Payments Customer Service Information

  • (603) 546-7900 – Local Office
  • (603) 821-0255 – Fax

Other Support Options

subLyme Payments Online Ratings

Here's How They Rate Online

No Profile

The Better Business Bureau does not maintain a profile for subLyme Payments at this time. Accordingly, we will not factor a BBB rating into this review.

subLyme Payments Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Monthly & Annual Fees Unclear
Processing Rates 1.00% - 4.99%
Equipment Leasing Unclear

Customized Pricing

Currently, there’s limited publicly available information about the standard subLyme Payments contract. The company hasn’t disclosed pricing details on its website, and there are no client reviews that mention specific costs. It’s probable that subLyme tailors its pricing based on each merchant’s business characteristics, such as type, size, and processing history. However, the extent of its flexibility in pricing remains uncertain. It’s unlikely that subLyme offers high-risk merchant accounts for industries facing placement challenges.

No Pricing Concerns

The absence of public complaints regarding the company’s pricing has led to an “A” rating in this category. Nonetheless, readers are advised to request and thoroughly review all pertinent documentation. If you possess specific knowledge about the standard subLyme Payments contract, including any early termination fees, PCI compliance fees, or equipment leases, feel free to share that information in the comment section below this review.

subLyme Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

In-House Sales Team

subLyme appears to utilize inside sales, strategic partnerships, and traditional advertising methods to market its services. There is no evidence that the company employs a large team of independently contracted sales agents, and we have not found any subLyme Payments reviews that accuse the company’s sales team of unethical conduct.

No Deceptive Quotes

As an additional point in the company’s favor, the subLyme Payments website does not list any misleading rate quotes or unrealistic guarantees. These factors in combination have earned the company an “A” rating in this category. If you suspect that subLyme Payments is charging you undisclosed fees, however, we recommend seeking a third-party statement audit to eliminate hidden costs.

Our subLyme Payments Review Summary

Our Final Thoughts

According to all available information, subLyme Payments rates as a reliable credit card processing provider. Despite a decade of business, the company has managed to maintain a clean record without any complaints while steering clear of deceptive marketing tactics. Our rating for subLyme Payments may change as more details about its contract terms become available or once the BBB establishes a profile for the company.

subLyme Payments appears capable of delivering service at or near the level of top-rated payment processors. Nevertheless, potential clients should still review all contract terms thoroughly and compare them with those of the best credit card processing providers to ensure they secure the most favorable terms.

Location & Ownership

Jon Stowe and Jennifer Carter are the managing directors of subLyme Payments, which is located at 5 Main St, PO Box 212, Lyme, New Hampshire.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did subLyme Payments Treat You?

2 User Reviews

  • Abraham Carla

    I am thrilled with the exceptional service provided by subLyme Payments. Their team has truly made a significant difference in streamlining our payment processes. From the very beginning, they displayed utmost professionalism and efficiency.

    subLyme Payments’ user-friendly platform has simplified our financial transactions, enabling us to focus on our core business activities. The seamless integration with our existing systems has been a game-changer, saving us valuable time and effort.

    I must commend their support team for being highly responsive and resolving any queries promptly. It’s evident that they prioritize customer satisfaction.

    In conclusion, subLyme Payments has surpassed our expectations, and I wholeheartedly recommend their services to any business seeking secure, reliable, and hassle-free payment solutions. They have undoubtedly become an indispensable partner for our company’s growth and success.

  • Amari Beth

    subLyme Payments has been an absolute game-changer for my business! Their seamless payment processing solutions have significantly improved our financial operations. From day one, we noticed a substantial reduction in transaction errors and a faster checkout experience for our customers.

    The user-friendly interface makes managing payments a breeze, and their dedicated customer support team has been outstanding. Whenever we encountered any issues or had questions, they were quick to respond and resolve everything efficiently.

    With subLyme Payments, we have gained a competitive edge in the market, providing a smooth and reliable payment experience for our clients. Our revenue has seen a notable boost since implementing their services, and we couldn’t be happier with the results. I highly recommend subLyme Payments to any business looking for a trustworthy and efficient payment processing partner.

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