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subLyme Payments 2023: Card Processing Reviews & Complaints
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Founded in 2009, subLyme Payments is a New Hampshire-based merchant account provider that serves most domestic, standard-risk business types. The company does not disclose its acquiring bank or back-end processor on its website, but it is very likely that it resells the products and services of a larger entity. subLyme Payments should not be confused with Sublime Merchants, an unrelated merchant services company based in Mesa, Arizona.
Before we dive in, here’s a short summary of what we’ll cover:
- subLyme Payments’ various payment processing services.
- The company has received few complaints.
- There is little information about the company’s contract.
subLyme Payments Payment Processing
SubLyme Payments processes all major debit and credit cards for most business types. Their services include a payment gateway and business loans, though they advertise little else on their website.
Location & Ownership
Jon Stowe and Jennifer Carter are the managing directors of subLyme Payments, which is located at 5 Main St, PO Box 212, Lyme, New Hampshire.
Table of Contents
- Costs & Contract: Appears to offer variable contract terms depending on the merchant’s business type and…
- Complaints & Service: Has received fewer than…
- BBB Rating: Does not have a profile with the Better Business Bureau at this time.
- Sales & Marketing: Does not appear to hire independently contracted agents and has not received any…
subLyme Payments Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Clean Complaint Record
We are currently unable to locate any negative subLyme Payments reviews, and there is no evidence to suggest that the company is a scam or a ripoff. This is an enviable complaint record for a company that has been in operation since 2009. It’s possible that subLyme serves a very small customer base, or that some complaints intended for subLyme are instead filed against the company’s backend processor. However, we will favorably assume at this time that the company offers reliable, responsive customer support. If you have your own subLyme Payments review to make, please do so in the comments below.
subLyme Payments Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against subLyme Payments. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
subLyme Payments Customer Support Options
subLyme offers phone and email contact information on its website and states that it offers 24/7 phone support as well as a dedicated “relationship manager” for each account. This is a fairly comprehensive lineup of services that could help the company compete with the top credit card processors for great customer service.
subLyme Payments Customer Service Numbers
- (603) 546-7900 – Local Office
- (603) 821-0255 – Fax
Other Support Options
subLyme Payments Online Ratings
Here's How They Rate Online
The Better Business Bureau does not maintain a profile for subLyme Payments at this time. Accordingly, we will not factor a BBB rating into this review.
subLyme Payments Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Unclear|
|Processing Rates||1.00% - 4.99%|
There is very little publicly available information about the standard subLyme Payments contract at this time. The company does not disclose details about its pricing on its website, and there are no client reviews of subLyme that identify specific costs. It is likely that subLyme customizes its pricing depending on each merchant’s business type, size, and processing history, but the degree of flexibility it offers is unknown. It is unlikely that subLyme is capable of providing high-risk merchant accounts for hard-to-place industries.
No Red Flags
The total lack of public complaints about the company’s pricing has earned it an “A” in this category; however, readers should be sure to request and review all relevant documentation. If you have any specific knowledge of the standard subLyme Payments contract (including any early termination fees, PCI compliance fees, or equipment leases), please share that information in the comment section below this review.
subLyme Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||No|
In-House Sales Team
subLyme appears to utilize inside sales, strategic partnerships, and traditional advertising methods to market its services. There is no evidence that the company employs a large team of independently contracted sales agents, and we have not found any subLyme Payments reviews that accuse the company’s sales team of unethical conduct.
No Deceptive Quotes
As an additional point in the company’s favor, the subLyme Payments website does not list any misleading rate quotes or unrealistic guarantees. These factors in combination have earned the company an “A” rating in this category. If you suspect that subLyme Payments is charging you undisclosed fees, however, we recommend seeking a third-party statement audit to eliminate hidden costs.
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