subLyme Payments 2023: Card Processing Reviews & Complaints

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subLyme Payments Rating
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image of a phone image of a phone that changes when your mouse hovers over it (603) 546-7900 View Pricing

Company Overview

Founded in 2009, subLyme Payments is a New Hampshire-based merchant account provider that serves most domestic, standard-risk business types. The company does not disclose its acquiring bank or back-end processor on its website, but it is very likely that it resells the products and services of a larger entity. subLyme Payments should not be confused with Sublime Merchants, an unrelated merchant services company based in Mesa, Arizona.

Article Summary

Before we dive in, here’s a short summary of what we’ll cover:

  • subLyme Payments’ various payment processing services.
  • The company has received few complaints.
  • There is little information about the company’s contract.

subLyme Payments Payment Processing

SubLyme Payments processes all major debit and credit cards for most business types. Their services include a payment gateway and business loans, though they advertise little else on their website.

Location & Ownership

Jon Stowe and Jennifer Carter are the managing directors of subLyme Payments, which is located at 5 Main St, PO Box 212, Lyme, New Hampshire.

Table of Contents

  • Costs & Contract: Appears to offer variable contract terms depending on the merchant’s business type and…
  • Complaints & Service: Has received fewer than…
  • BBB Rating: Does not have a profile with the Better Business Bureau at this time.
  • Sales & Marketing: Does not appear to hire independently contracted agents and has not received any…
subLyme Payment Processing
subLyme appears to offer basic payment processing services

subLyme Payments Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Item Result
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Clean Complaint Record

We are currently unable to locate any negative subLyme Payments reviews, and there is no evidence to suggest that the company is a scam or a ripoff. This is an enviable complaint record for a company that has been in operation since 2009. It’s possible that subLyme serves a very small customer base, or that some complaints intended for subLyme are instead filed against the company’s backend processor. However, we will favorably assume at this time that the company offers reliable, responsive customer support. If you have your own subLyme Payments review to make, please do so in the comments below.

subLyme Payments Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against subLyme Payments. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

subLyme Payments Customer Support Options

subLyme offers phone and email contact information on its website and states that it offers 24/7 phone support as well as a dedicated “relationship manager” for each account. This is a fairly comprehensive lineup of services that could help the company compete with the top credit card processors for great customer service.

subLyme Payments Customer Service Numbers

  • (603) 546-7900 – Local Office
  • (603) 821-0255 – Fax

Other Support Options

subLyme customer support

The subLyme customer support page

subLyme Payments Online Ratings

Here's How They Rate Online

No Profile

The Better Business Bureau does not maintain a profile for subLyme Payments at this time. Accordingly, we will not factor a BBB rating into this review.

subLyme Payments Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Item Result
Cancellation Penalties Unclear
Monthly & Annual Fees Unclear
Processing Rates 1.00% - 4.99%
Equipment Leasing Unclear

Custom Pricing

There is very little publicly available information about the standard subLyme Payments contract at this time. The company does not disclose details about its pricing on its website, and there are no client reviews of subLyme that identify specific costs. It is likely that subLyme customizes its pricing depending on each merchant’s business type, size, and processing history, but the degree of flexibility it offers is unknown. It is unlikely that subLyme is capable of providing high-risk merchant accounts for hard-to-place industries.

No Red Flags

The total lack of public complaints about the company’s pricing has earned it an “A” in this category; however, readers should be sure to request and review all relevant documentation. If you have any specific knowledge of the standard subLyme Payments contract (including any early termination fees, PCI compliance fees, or equipment leases), please share that information in the comment section below this review.

subLyme Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Item Result
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

In-House Sales Team

subLyme appears to utilize inside sales, strategic partnerships, and traditional advertising methods to market its services. There is no evidence that the company employs a large team of independently contracted sales agents, and we have not found any subLyme Payments reviews that accuse the company’s sales team of unethical conduct.

No Deceptive Quotes

As an additional point in the company’s favor, the subLyme Payments website does not list any misleading rate quotes or unrealistic guarantees. These factors in combination have earned the company an “A” rating in this category. If you suspect that subLyme Payments is charging you undisclosed fees, however, we recommend seeking a third-party statement audit to eliminate hidden costs.

Our subLyme Payments Review Summary

Our Final Thoughts

subLyme Payments rates as a reliable credit card processing provider according to all available information. The company is showing no complaints after a decade of doing business and does not engage in deceptive marketing tactics. Our rating for subLyme Payments may be subject to change once more is known about the company’s contract terms, or once the BBB establishes a profile for the company. For now, the company may be capable of offering service at or near the level of top-rated payment processors.

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Your Comments & Reviews

How Did subLyme Payments Treat You?

2 Responses

  • Abraham Carla

    I am thrilled with the exceptional service provided by subLyme Payments. Their team has truly made a significant difference in streamlining our payment processes. From the very beginning, they displayed utmost professionalism and efficiency.

    subLyme Payments’ user-friendly platform has simplified our financial transactions, enabling us to focus on our core business activities. The seamless integration with our existing systems has been a game-changer, saving us valuable time and effort.

    I must commend their support team for being highly responsive and resolving any queries promptly. It’s evident that they prioritize customer satisfaction.

    In conclusion, subLyme Payments has surpassed our expectations, and I wholeheartedly recommend their services to any business seeking secure, reliable, and hassle-free payment solutions. They have undoubtedly become an indispensable partner for our company’s growth and success.

  • Amari Beth

    subLyme Payments has been an absolute game-changer for my business! Their seamless payment processing solutions have significantly improved our financial operations. From day one, we noticed a substantial reduction in transaction errors and a faster checkout experience for our customers.

    The user-friendly interface makes managing payments a breeze, and their dedicated customer support team has been outstanding. Whenever we encountered any issues or had questions, they were quick to respond and resolve everything efficiently.

    With subLyme Payments, we have gained a competitive edge in the market, providing a smooth and reliable payment experience for our clients. Our revenue has seen a notable boost since implementing their services, and we couldn’t be happier with the results. I highly recommend subLyme Payments to any business looking for a trustworthy and efficient payment processing partner.

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