PaymentPop Rating for Verifone
Negative Feedback
Extremely poor customer relations. Very long response times. Very poor software upgrades that oftentimes negatively effects other store systems. The last 3 times they installed upgrades my store was shut down a minimum of 1 full day and this time it looks like at least 2 full days
Positive Feedback
There are no positive reviews published about Verifone on the PaymentPop website.
Verifone BBB Rating
According to the Better Business Bureau Verifone has received 28 complaints in the past 36 months. Only 6 of these 28 complaints were resolved by the company to the satisfaction of the merchant. The remaining 22 were resolved to the dissatisfaction of the merchant or received no final response.
Fraud Warning
Verifone was also the subject of a job-related fraud scheme which originated from someone not affiliated with the company. The Better Business Bureau profile contains this warning:
“On September 12, 2018 your BBB was made aware that individuals are receiving offers of employment allegedly from Verifone, Inc located in San Jose, CA, notifying them of a work from home data entry position was available via email or Google Hangouts. Your BBB has determined the emails are from an impostor and not from Verifone, Inc. Legitimate offers of work will not require potential employee’s to purchase iTunes, Amazon or eBay gift cards to purchase office supplies.
According to the Federal Trade Commission “Promises of a big income working from home, especially when the “opportunity” involves an up-front fee or giving your credit card information, should make you very suspicious. It doesn’t matter if the ad shows up in a trusted newspaper or website, or if the people you talk to on the phone sound legitimate.”
About half of the negative merchant reviews on the profile are related to this scam.
What Merchants Say
In addition, Verifone has received 14 informal reviews on its BBB profile. All 14 are negative. One recent negative review describes issues with the tech:
Hi, We built a brand new gas station and c store and spent close to 6 million dollars on the build. We were encouraged to get verifone system installed and we didnt know that would turn out to be the worst mistake ever! The pinpads are never 100% working, giving cashbacks without customers request and approval. The reputation of our store is getting ruined when things like these happen. The transactions take upto 45 seconds to go through. We thought it might be an internet issue but later Verifone confirmed it takes upto 45 seconds for a normal transaction. There has been zero support from verifone. Nothing but pointing fingers! When they point finger at someone and we ask them to wait until we get them on the line, they disconnect the call right away! Again, we have to wait for 1-2 hours. This issue is ongoing for 4-5 months. Never get Verifone!!!! No support or help of anykind on any matter.
A “B” Performance Overall
We have found few complaints about Verifone considering the size of the company. The fraud allegations are concerning and are the main reason we have adjusted the BBB’s score to a “B”
Google Maps Rating for Verifone
Verifone has a 3.9 out of 5 star rating based on 43 user reviews on Trustpilot.
Negative Feedback
Had the same problems on two credit card terminals for more than 6months. One was fixed, one had to be replaced after so many phone calls. Spoke to two of the technical support members regarding this today. Both of them did not sound like they couldn’t be bothered. Hope I don’t need to speak to them again.
Positive Feedback
There are no positive reviews published about Verifone on Trustpilot.
Google Maps Rating for Verifone
Verifone has a 3.9 out of 5 star rating based on 64 user reviews on Google Maps.
Positive Feedback
There are several 5 star ratings on Google Maps for Verifone.
Negative Feedback
The worst customer service as it’s non existent! They cannot be reached, their number listed on google does not work.
