Vertex Payment Solutions: Reviews & Complaints
(801) 766-3244 Company Overview
Vertex Payment Solutions is a merchant account provider based in Lehi, Utah. Vertex is a reseller of First Data (now Fiserv) merchant services and at the time of a previous update, its website claimed to have an eight-year relationship with that processor, which would indicate that Vertex has been in operation since at least 2006. However, the BBB documents it was incorporated with the State of Utah in 2009. The company’s website advertises that it provides accounts to high-risk merchants.
Article Summary
Before we dive in, here’s a short summary of what we’ll cover:
- Vertex Payment Solutions’ various payment processing services.
- The company has received almost no complaints online.
- There is little information about the company’s contract available.
Vertex Payment Solutions Payment Processing
Vertex Payment Solutions processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS solutions, mobile solutions, check processing, MOTO, ATM processing, and gift and loyalty programs.
Location & Ownership
The company does not list an acquiring bank and is headquartered at 62 N. Grant Ave, American Fork, Utah 84003. Blake Miller is listed as the operations manager at Vertex Payment Solutions, while various sources list Charles Miller or Troy Richardson as the owner.
Table of Contents
- Costs & Contract: Appears to offer variable contract terms through…
- Complaints & Service: Has received fewer than…
- BBB Rating: Currently has no rating with the Better Business Bureau and has received…
- Sales & Marketing: Does not appear to hire independent sales representatives and has not…
Vertex Payment Solutions Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | Yes |
| Most Common Complaint | N/A |
| Recent Lawsuits | No |
Clean Complaint Record
We are unable to find any Vertex Payment Solutions reviews on the usual consumer protection websites, indicating that the company isn’t a scam or a ripoff. This overall lack of complaints is an impressive achievement for a company of Vertex’s time in business, and it appears that the phone and email support provided by the company does a stellar job of resolving merchant complaints in-house. It is possible that complaints intended for Vertex are sometimes incorrectly filed against First Data (Fiserv), but we have found no evidence that this is occurring. If you have your own Vertex Payment Solutions review to make, please do so in the comments below.
Vertex Payment Solutions Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Vertex Payment Solutions. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Vertex Payment Solutions Customer Support
Vertex Payment Solutions provides a dedicated support phone number and email address on its website, and these channels seem to operate at levels comparable to top-rated payment processors for customer service.
Vertex Payment Solutions Customer Service Numbers
- (801) 766-3244 – General Support
- (866) 554-4783 – Fax
Other Support Options
- Customer service email address at [email protected]
Vertex Payment Solutions Online Ratings
Here's How They Rate Online
| Item | Result |
|---|---|
| BBB Reports | 0 |
No BBB Complaints
Vertex Payment Solutions currently has no rating with the Better Business Bureau and has not received BBB accreditation. Vertex has received 0 complaints in the last 36 months. It has also not had any informal reviews posted to its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB.
An “A” Performance
In light of the company’s clean complaint record, we agree with the BBB’s rating at this time. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Vertex Payment Solutions Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Cancellation Penalties | Yes |
| Monthly & Annual Fees | Yes |
| Processing Rates | Variable |
| Equipment Leasing | Yes |
Potentially Variable Contract Terms
There is very little information available regarding the standard Vertex Payment Solutions contract at this time. The company is a reseller of First Data (Fiserv) contracts, so its merchant agreement and program guide will likely bear a strong resemblance to those that accompany the standard First Data (Fiserv) merchant account.
First Data (Fiserv) offers a wide variety of contract terms and pricing plans, but its standard agreement is typically a multiyear contract with an early termination fee of $495, a monthly PCI compliance fee of $19.95, and tiered pricing. Businesses that process up to $50,000 each month will receive a swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19. Businesses whose monthly charges exceed $50,000 will receive a swiped rate of 2.29% plus $0.19 and a keyed-in rate of 3.29% plus $0.19. Another facet of these contracts are non-cancellable, long-term equipment leases through First Data Global Leasing.
As a reseller of First Data (Fiserv), Vertex Payment Solutions has the freedom to alter these terms depending on a merchant’s size, business type, and processing history. However, with a lack of readily available information on the company’s rate and fee structure, merchants considering its services should refer to First Data (Fiserv) as a point of reference.
No Contract Complaints
Business owners should therefore be sure to inquire about all potential costs and negotiate favorable terms before signing up for service through Vertex. Since there are no public complaints to be found regarding the pricing and fees enforced by Vertex, we will assume for the time being that the overwhelming majority of the company’s clients are satisfied with their contracts.
We also encourage readers to check out our list of the providers of the best merchant accounts.
Vertex Payment Solutions Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Uses Independent Resellers | No |
| Telemarketing | No |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
No Sales Complaints
Vertex appears to market itself primarily through a referral program and through traditional advertising. There’s no evidence at this time that the company utilizes independent sales agents, and we have not found any Vertex reviews that complain of unethical practices by the company’s sales team.
This compares favorably to our list of best credit card processors.
No Deceptive Ads
In addition, the Vertex Payment Solutions website does not appear to promote misleading rate quotes or deceptive offers. In light of these factors, we are awarding Vertex an “A” in this category. That said, we always recommend that businesses consider a third-party statement audit to find and eliminate hidden fees.
Our Vertex Payment Solutions Review Summary
Our Final Thoughts
Vertex Payment Solutions rates as a reliable credit card processing provider according to our rating system. The company is showing zero complaints online and does not appear to engage in deceptive sales strategies. However, we are unable to verify the details of its standard contract at this time, so readers should be sure that they understand all potential costs before signing an agreement. Businesses should also compare Vertex Payment Solutions’ pricing to the top overall credit card processors to get the best deal.
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