Vertex Payment Solutions Reviews & Complaints

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Company Overview

Vertex Payment Solutions is a merchant account provider based in Lehi, Utah. Vertex is a reseller of First Data (now Fiserv) merchant services and at the time of a previous update, its website claimed to have an eight-year relationship with that processor, which would indicate that Vertex has been in operation since at least 2006. However, the BBB documents it was incorporated with the State of Utah in 2009. The company's website advertises that it provides accounts to high-risk merchants.

Vertex Payment Solutions Payment Processing

Vertex Payment Solutions processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS solutions, mobile solutions, check processing, MOTO, ATM processing, and gift and loyalty programs.

Vertex Payment Solutions Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Positive Reputation

We couldn’t find any reviews of Vertex Payment Solutions on typical consumer protection websites, suggesting the company maintains a trustworthy reputation without any indications of scams or ripoffs. This lack of complaints is particularly noteworthy given Vertex’s tenure in the industry. It seems the company’s phone and email support effectively address merchant concerns internally. While there’s a possibility that complaints meant for Vertex are misfiled against First Data (Fiserv), we haven’t come across any evidence supporting this claim. Share your own experience with Vertex Payment Solutions in the comments below.

Legal Standing

There are no ongoing class-action lawsuits or FTC complaints against Vertex Payment Solutions. Merchants seeking resolution outside of litigation are encouraged to report concerns to relevant supervisory bodies.

Customer Support at Vertex Payment Solutions

Vertex Payment Solutions offers dedicated support through phone and email channels, operating at a level comparable to industry leaders in customer service.

Vertex Payment Solutions Customer Service Information

  • (801) 766-3244 – General Support
  • (866) 554-4783 – Fax

Other Support Options

Vertex Payment Solutions Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No BBB Complaints

Vertex Payment Solutions currently has no rating with the Better Business Bureau and has not received BBB accreditation. Vertex has received 0 complaints in the last 36 months. It has also not had any informal reviews posted to its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB.

An “A” Performance

In light of the company’s clean complaint record, we agree with the BBB’s rating at this time. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Vertex Payment Solutions Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

Potentially Variable Contract Terms

Detailed information on Vertex Payment Solutions’ standard contract is not widely available. Being a reseller of First Data (Fiserv), Vertex’s merchant agreement and program guide are expected to closely align with First Data (Fiserv) terms. These standard agreements generally involve multiyear contracts, featuring an early termination fee of $495, a monthly PCI compliance fee of $19.95, and tiered pricing. Swiped rates for businesses processing up to $50,000 monthly are typically 2.69% plus $0.19, and keyed-in rates are 3.69% plus $0.19. Higher processing volumes alter these rates. Also common are non-cancellable, long-term equipment leases through First Data Global Leasing.

Vertex Payment Solutions, as a First Data (Fiserv) reseller, has the flexibility to modify these terms based on factors like merchant size, business type, and processing history. Due to the scarcity of specific information on Vertex’s rates and fees, merchants are advised to use First Data (Fiserv)’s terms as a baseline for comparison and negotiation.

No Contract Complaints

Business owners considering Vertex Payment Solutions should thoroughly inquire about all potential costs and negotiate favorable terms. The lack of public complaints regarding Vertex’s pricing and fees suggests that a majority of their clients are content with their contractual agreements.

For a broader view of available options, readers are invited to explore our list of the best merchant accounts.

Vertex Payment Solutions Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

No Sales Complaints

Vertex appears to market itself primarily through a referral program and through traditional advertising. There’s no evidence at this time that the company utilizes independent sales agents, and we have not found any Vertex reviews that complain of unethical practices by the company’s sales team.

This compares favorably to our list of best credit card processors.

No Deceptive Ads

In addition, the Vertex Payment Solutions website does not appear to promote misleading rate quotes or deceptive offers. In light of these factors, we are awarding Vertex an “A” in this category. That said, we always recommend that businesses consider a third-party statement audit to find and eliminate hidden fees.

Our Vertex Payment Solutions Review Summary

Our Final Thoughts

Vertex Payment Solutions rates as a reliable credit card processing provider according to our rating system. The company has zero complaints online and shows no signs of engaging in deceptive sales strategies. However, as we cannot currently verify the specifics of its standard contract, readers should ensure they fully understand all potential costs before signing an agreement.

To obtain the best deal, businesses should also compare Vertex Payment Solutions’ pricing with that of top-rated credit card processors. This comparison helps them secure competitive terms and optimal value while addressing their specific payment processing needs.

Location & Ownership

The company does not list an acquiring bank and is headquartered at 62 N. Grant Ave, American Fork, Utah 84003. Blake Miller is listed as the operations manager at Vertex Payment Solutions, while various sources list Charles Miller or Troy Richardson as the owner.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Vertex Payment Solutions Treat You?

Tell Us How They Treated You

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