Vertex Payment Solutions: Reviews & Complaints

Vertex Payment Solutions Logo
Vertex Payment Solutions Rating
full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating

Agree with our rating?
Leave a comment below

image of a phone image of a phone that changes when your mouse hovers over it (801) 766-3244 View Pricing

Company Overview

Vertex Payment Solutions is a merchant account provider based in Lehi, Utah. Vertex is a reseller of First Data (now Fiserv) merchant services and at the time of a previous update, its website claimed to have an eight-year relationship with that processor, which would indicate that Vertex has been in operation since at least 2006. However, the BBB documents it was incorporated with the State of Utah in 2009. The company’s website advertises that it provides accounts to high-risk merchants.

Article Summary

Before we dive in, here’s a short summary of what we’ll cover:

  • Vertex Payment Solutions’ various payment processing services.
  • The company has received almost no complaints online.
  • There is little information about the company’s contract available.

Vertex Payment Solutions Payment Processing

Vertex Payment Solutions processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS solutions, mobile solutions, check processing, MOTO, ATM processing, and gift and loyalty programs.

Location & Ownership

The company does not list an acquiring bank and is headquartered at 62 N. Grant Ave, American Fork, Utah 84003. Blake Miller is listed as the operations manager at Vertex Payment Solutions, while various sources list Charles Miller or Troy Richardson as the owner.

Table of Contents

Vertex Payment Solutions Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Item Result
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Clean Complaint Record

We are unable to find any Vertex Payment Solutions reviews on the usual consumer protection websites, indicating that the company isn’t a scam or a ripoff. This overall lack of complaints is an impressive achievement for a company of Vertex’s time in business, and it appears that the phone and email support provided by the company does a stellar job of resolving merchant complaints in-house. It is possible that complaints intended for Vertex are sometimes incorrectly filed against First Data (Fiserv), but we have found no evidence that this is occurring. If you have your own Vertex Payment Solutions review to make, please do so in the comments below.

Vertex Payment Solutions Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Vertex Payment Solutions. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Vertex Payment Solutions Customer Support

Vertex Payment Solutions provides a dedicated support phone number and email address on its website, and these channels seem to operate at levels comparable to top-rated payment processors for customer service.

Vertex Payment Solutions Customer Service Numbers

  • (801) 766-3244 – General Support
  • (866) 554-4783 – Fax

Other Support Options

Vertex Payment Solutions Online Ratings

Here's How They Rate Online

Online Ratings Summary
Item Result
BBB Reports 0

No BBB Complaints

Vertex Payment Solutions currently has no rating with the Better Business Bureau and has not received BBB accreditation. Vertex has received 0 complaints in the last 36 months. It has also not had any informal reviews posted to its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB.

An “A” Performance

In light of the company’s clean complaint record, we agree with the BBB’s rating at this time. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Vertex Payment Solutions Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Item Result
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

Potentially Variable Contract Terms

There is very little information available regarding the standard Vertex Payment Solutions contract at this time. The company is a reseller of First Data (Fiserv) contracts, so its merchant agreement and program guide will likely bear a strong resemblance to those that accompany the standard First Data (Fiserv) merchant account.

First Data (Fiserv) offers a wide variety of contract terms and pricing plans, but its standard agreement is typically a multiyear contract with an early termination fee of $495, a monthly PCI compliance fee of $19.95, and tiered pricing. Businesses that process up to $50,000 each month will receive a swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19. Businesses whose monthly charges exceed $50,000 will receive a swiped rate of 2.29% plus $0.19 and a keyed-in rate of 3.29% plus $0.19. Another facet of these contracts are non-cancellable, long-term equipment leases through First Data Global Leasing.

As a reseller of First Data (Fiserv), Vertex Payment Solutions has the freedom to alter these terms depending on a merchant’s size, business type, and processing history. However, with a lack of readily available information on the company’s rate and fee structure, merchants considering its services should refer to First Data (Fiserv) as a point of reference.

No Contract Complaints

Business owners should therefore be sure to inquire about all potential costs and negotiate favorable terms before signing up for service through Vertex. Since there are no public complaints to be found regarding the pricing and fees enforced by Vertex, we will assume for the time being that the overwhelming majority of the company’s clients are satisfied with their contracts.

We also encourage readers to check out our list of the providers of the best merchant accounts.

Vertex Payment Solutions Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Item Result
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

No Sales Complaints

Vertex appears to market itself primarily through a referral program and through traditional advertising. There’s no evidence at this time that the company utilizes independent sales agents, and we have not found any Vertex reviews that complain of unethical practices by the company’s sales team.

This compares favorably to our list of best credit card processors.

No Deceptive Ads

In addition, the Vertex Payment Solutions website does not appear to promote misleading rate quotes or deceptive offers. In light of these factors, we are awarding Vertex an “A” in this category. That said, we always recommend that businesses consider a third-party statement audit to find and eliminate hidden fees.

Our Vertex Payment Solutions Review Summary

Our Final Thoughts

Vertex Payment Solutions rates as a reliable credit card processing provider according to our rating system. The company is showing zero complaints online and does not appear to engage in deceptive sales strategies. However, we are unable to verify the details of its standard contract at this time, so readers should be sure that they understand all potential costs before signing an agreement. Businesses should also compare Vertex Payment Solutions’ pricing to the top overall credit card processors to get the best deal.

If you found this article helpful, please share it!

Your Comments & Reviews

How Did Vertex Payment Solutions Treat You?

Leave a reply

Your email address will not be published. Required fields are marked *


Comments must contain details about your experience. Please do not use ALL CAPS. Self-promotion, marketing content, or contact information of any kind will not be published. By submitting a comment, you are agreeing to our Comment Policy


Copyright © 2023, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.