What You Should Know About VizyPay’s POS, Mobile & E-Commerce Tools

PaymentPop Rating for VizyPay

Negative Feedback

Vizypay is a scam, plain and simple. They falsely claim to be bigger and better than what they really are. Paid for awards, an immature and dishonest CEO and a convict VP. Do your homework before signing or working for Vizypay! You have been warned!

Positive Feedback

Absolutely one of the best decisions we have ever made. We were paying an average of $1,200.00 per month, now we pay $45.00 per month, with no hidden charges. We get credited 100% of our invoice charges in our bank the next day every day including Saturday. We pass the credit card fees to our customers with nearly zero push back. I can say our cash flow has increased. The customer service is top notch, if you can understand an Iowa accent.

VizyPay BBB Rating

VizyPay has an “A+” rating with the Better Business Bureau and has been accredited since 7/6/2020. The company has not received any complaints in the past three years. It has received 3 positive informal reviews. VizyPay has a 1 out of 5 star rating based on 1 user reviews on the Better Business Bureau website.

What Merchants Say

VizPay has received 2 informal reviews, 1 positive and 1 negative. Unlike complaints, reviews are not subject to verification by the BBB. The most recent negative review mentions issues with a card reader and customer service:

I am not happy at all with this company. I used it a month and did not find it helpful for my business. I best communicate via email due to the noise in my work area, it’s too difficult to keep my business running and talk on the phone. When I requested an email confirmation of my cancellation, they have now gone radio silent. The app is not good for my business, the card reader they provide is terrible, freezes up and is useless. When I requested a price on a better card reader, they refuse to email the pricing, I have to talk to a rep on the phone, even though I said I just can’t with the noise in my shop. Makes me wonder if they don’t have a set price and don’t want it in writing. The salesperson made promises he could not keep when setting up my app and my inventory. He said he would find out about email notifications for invoice payments then never came back or followed through. During Small Business Saturday, my card reader froze then the service rep insisted on solving it over the phone instead of emailing how to reset it. I had a store full of customers yet he wanted me to solve it right then. If they don’t understand my business, they aren’t getting mine. They are getting too big too fast and don’t know how to manage it. The sales rep also uses a scare tactic saying another popular point of sale system isn’t secure and I would be responsible if customer’s cards are hacked. I found this to be false.

An “A” Performance

Given the company’s clear complaint record, we agree with the BBB’s rating at this time. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Trustpilot Rating for VizyPay

VizyPay has a 4.9 out of 5 star rating based on 2,381 user reviews on Trustpilot.

Positive Feedback

Very helpful concerning person I talked to. Helped me though it all until my machine was able to use it. Didn’t leave me hanging or took her time of telling me step by step of what to do. VERY pleased thank you for having her to help me out :) :)

Negative Feedback

I will never return to this ripoff company. their hidden fees are a joke and they should be ashamed. When you cancel your account you find out what I’m talking about. Be careful of the sales pitch!

Google Maps Rating for VizyPay

VizyPay has as 4.6 out of 5 star review based on 268 user reviews on Google Maps.

Positive Feedback

There may be businesses with the same level of customer service, but none are better than VizyPay. I have always had extremely fast response and resolution to any problem I’ve had (and there haven’t been many)–and they follow up too.

Negative Feedback

Avoid at all cost. We have had no stop problems for month. Staff unable to accomplish simple task. They last our money for a month. Dozens of phone calls to get anything done.