Is Wex Inc. Worth It? A Clear Look at Their Rates & Reputation

Updated: September 30, 2025

Maintained Since: August 26, 2019

We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.

All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Wex Inc.

Rating

3/5

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Pros

Customizable Solution

24/7 Customer Support

Robust Security Features

Cons

Technical Issues

High termination fees

Long Contracts

High Interest

Billing Issues

Overview

In this review, we take a closer look at Wex Inc., a well known provider of fleet cards and business management services. Our analysis covers their pricing, fees, and contract terms, while also highlighting common customer complaints and concerns raised by merchants. Beyond the basics, we explore how Wex positions itself in the payment processing and fleet management space, and what that means for businesses considering their services. This balanced review is designed to give potential clients a clearer picture of what Wex offers, how the company operates, and whether it’s the right fit for their needs.

Customer and Employee Feedback

We’ll also review Wex Inc.'s industry ratings and consider feedback from both customers and employees. This balanced view will help businesses understand the company's reputation and what to expect when using their services.

Overview of Wex’s Service Offerings

Wex Inc. provides a variety of payment solutions for fleet, travel, and healthcare sectors. We will outline these services and assess their marketing strategies and how efficiently they support customers.

Legal Challenges and Business Considerations

We will also cover recent legal challenges faced by Wex Inc., such as the Visa and MasterCard lawsuit settlement. Additionally, we’ll provide an overview of Wex's online ratings, fees, rates, and contract terms to help businesses make informed decisions about using their services.

About Wex Inc.

Founded in 1983 as “Wright Express Corporation”, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries.

Wex has made many acquisitions, including eNett, Optal, and benefitexpress.

Products & Merchant Services

Payment Processing

Wex specializes in self-issued fleet cards for trucking companies and government fleets, allowing drivers to purchase fuel and other essentials at gas stations nationwide. Additionally, Wex provides point-of-sale payment solutions for gas stations and trucking companies, facilitating both in-person fleet card acceptance and virtual B2B Level III e-commerce transactions.

Fleet Payment Solutions

Wex offers fleet payment solutions designed to help businesses manage fuel and vehicle-related expenses efficiently. Their fleet cards include customizable spending controls, real-time data, and reporting features, enabling businesses to monitor and manage expenses effectively.

Travel Payment Solutions

Wex also serves the travel industry with payment solutions that simplify transactions between travel agencies, suppliers, and customers.

Healthcare Payment Solutions

In the healthcare sector, Wex focuses on streamlining transactions between providers, insurers, and patients. Their services include healthcare benefits administration, electronic remittance advice, and electronic funds transfers.

Customizable Integration

Wex provides businesses with customizable APIs for integrating their payment processing services into existing platforms and software. Wex also offers technical support to assist businesses with the integration process.

Customer Reviews & Sentiment

Evaluation of Wex Inc. Reviews

Our review has identified over 20 negative Wex Inc. reviews, with none categorizing the company as a scam or ripoff. The complaints predominantly focus on Wex’s fleet card services rather than its payment processing solutions. After considering the relevance, complaints about payment processing highlight issues such as unsatisfactory customer service, unexpected fees, negative experiences with sales representatives, and delays in payouts. The diversity of these complaints does not indicate a widespread problem with Wex Inc.’s services or products. We invite you to share your personal experiences with Wex Inc. in the comments below.

Wex Inc. Customer Support Analysis

Wex Inc. provides customer support through phone and email, aligning with what is expected from top-rated customer service processors. This commitment to accessible support channels demonstrates Wex Inc.’s effort to address client needs effectively.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop	1
BBB Rating	1.06
Google Maps	3.7
Average Rating	2.38

PaymentPop Rating for Wex Inc.

Negative Feedback

Scam company. Service fees for everything try closing account taking months. Call and say close account now than Bill is generated next month than you call say close they say can’t because of balance due you say only a balance because the account is not being closed talk to a manager you explain situation said I will pay the service fees close account. You send payment in and the next month you get a new bill for all the service fees.

Positive Feedback

There are no positive reviews published about Wex Inc. on the PaymentPop website.

Wex Inc. BBB Rating

Wex Inc. has an “A-” rating with the Better Business Bureau and is currently not BBB accredited. The company has received 160 complaints in the past three years.

Wex Inc. has a 1.06 out of 5 star rating based on 251 user reviews on the Better Business Bureau website.

What Merchants Say

Wex has also received 251 informal reviews to its BBB profile, all but 3 of which are negative. The most recent review referencing their processing services describes unexpected account creation and inadequate customer support:

A d minus rating. What would it take to get an f rating. This company sends credit card statements to businesses after the due date . They then make the business go through a nightmare procedure to resolve the issue.

Clients can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers.

An “A” Performance

Given the company’s complaint total and resolution ratio, we have slightly adjusted the BBB’s rating. Some of the company’s complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house.

Google Maps Rating for Wex Inc.

Wex Inc. has a 3.7 out of 5 star rating based on 25 user reviews on Google Maps.

Positive Feedback

Wonderful company

Negative Feedback

Horrible Customer service. Don’t let your company use this administrator.

Processing Rates & Fees

Wex Inc. Contract Terms

The standard Wex, Inc. Merchant rates agreement entails a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. Merchants are subject to a 3.5% charge per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and an early termination fee, the amount of which appears to be contingent on the remaining duration of the contract at the time of cancellation.

Level 2 and Level 3 Processing Services

Besides its conventional merchant services, Wex Inc. also offers Level 2 and Level 3 processing for B2B and B2G transactions. These processing tiers operate on distinct interchange rates compared to standard consumer credit transactions. Implementing these rates necessitates specialized payment processing technology from a merchant account provider to transmit the requisite data for these transactions.

Few Contract Complaints

While there are a limited number of complaints concerning Wex Inc.’s contract terms, businesses commonly cite unexpected incidental fees and high termination fees. Wex’s per-transaction fees are less competitive compared to those of the most cost-effective merchant accounts, and its protracted contract duration exceeds industry norms.

We also encourage business owners to review our compilation of the top merchant accounts.

Lawsuits & Legal History

In 2020, Wex Inc. faced a class-action lawsuit related to its attempted acquisition of travel companies Optal and eNett International. The lawsuit arose after Wex Inc. sought to back out of the purchase due to the COVID-19 pandemic’s impact, leading to a settlement that included Wex Inc. completing the acquisition at a significantly reduced price and covering various associated costs. Additionally, Wex Inc. has incurred fines exceeding $35 million for violations concerning banking and investor protection in the US.

Employee Reviews & Sales Practices

Inside/Outside Sales Team

Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. reviews related to the company’s telemarketing team. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent.

This does not compare favorably to our list of best credit card processors. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you.

No Misleading Quotes

Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

Wex Inc. Competitors

Compare Wex Inc. to competitors that earned top marks.

Pricing

Bottom Line

Wex Inc. has established itself as the leading payment processing option for fleet card acceptance based on all available data. This dominance in the fleet card market is notable, although it’s worth mentioning that the company’s pricing may not be the most competitive in the broader payment processing landscape. Despite this, Wex Inc. has successfully maintained a relatively low rate of complaints considering its large scale of operations, suggesting a level of service that generally meets customer expectations.

For businesses, particularly those in sectors like transportation or logistics where fleet cards are commonly used, Wex Inc. often becomes the go-to provider. However, it is important for these businesses to realize that they are not necessarily confined to Wex for all payment processing needs. If the pricing feels prohibitive, business owners should consider exploring other options. Specifically, they could benefit from comparing services and rates offered by top-rated petroleum payment processors that also handle traditional merchant accounts.

Read Actual User Reviews

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All user reviews have been moved to our partner, PaymentPop.com

Contact Wex Inc.

Contact & Customer Support
CEO and President	Melissa Smith
Headquarters	1 Hancock St, Portland, Maine 04101
Toll-Free Customer Support	(833) 225-5939
Corporate Office	(207) 773-8171
Website	wexinc.com

About Us

CardPaymentOptions.com

Established 2009

My name is Phillip Parker, and I started this website back in 2009 as a simple blog to call out shady credit card processors that were taking advantage of small business owners. At the time, I had no idea this side project would grow into a leading voice pushing for transparency and integrity in the payment processing industry. I also didn't anticipate just how far some of these companies' owners would go to try to silence me.

I was recruited out of college for a sales role with a credit card processor. At the time, I didn't realize the “training” was really about tricking me... into selling business owners expensive processing with hidden fees and long-term service agreements. In my first few sales, I unknowingly cost friends and family thousands of dollars after they trusted me to switch their services. When it finally clicked that something was seriously wrong, I was furious. I quit immediately and made a promise to expose that company and any others operating the same way. That promise is what led to the creation of this website.

As I wrote about these processors, their tactics, and the people behind them, the articles started to spread among business owners. News organizations picked up the stories, readers shared them online, and traffic to the blog took off. Unsurprisingly, that also caught the attention of the companies and individuals I was exposing.

Over the last 17 years, I've received several anonymous death threats and defeated four lawsuits meant to intimidate me into taking my blog down. Their efforts to muzzle me only made my determination to expose them even stronger, leading me to work with state authorities to help shutdown some of the worst offenders.

I'm proud to say that of the millions of people who have read my work, thousands have taken the time to write and thank me for helping them narrowly avoid a very costly mistake. This blog has played a small role in pushing the industry toward more ethical practices - but there are still bad actors out there, which means the work isn't done.

If I can offer one piece of advice, it's this: get every promise in writing, and take the time to review contracts carefully. Tools like ChatGPT can help surface red flags and uncover expensive surprises buried in the fine print.

If you've made it this far, thank you for reading. I truly appreciate you being here, and I wish you every success with your business.

Our Research Methodology

Pricing & Fees

We analyze all costs including rate structures (interchange-plus, tiered, flat-rate, etc), monthly fees, equipment costs, early termination fees, and hidden charges. This data is gathered from service agreements, statements and client feedback.

Features & Technology

Evaluation of POS systems, e-commerce integrations, mobile capabilities, reporting tools, recurring billing..., and developer resources. When possible, we directly test services and hardware. Otherwise, we rely on client feedback and public information.

Customer Support

We evaluate availability across phone, email, chat, and social channels. Measuring hold times, night and weekend availability, and client feedback regarding effectiveness, professionalism, and resolution rates.

Contract Terms & Conditions

We review service agreements and equipment contracts for reasonability, transparency, and fairness. We focus on uncovering any predatory clauses, such as unjustified early termination fees, hidden costs, and unclear cancellation policies.

User Experience

We comb the internet and interview current and former clients to evaluate the overall user experience and identify any common pain points that may impact the user experience.

Sales & Marketing Practices

We evaluate sales tactics, marketing materials, and client feedback to determine the level of transparency and ethical nature of the provider's approach. Does the provider publicly disclose pricing? Do they use teaser rates? We score based on these and other factors.

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