Vend POS Credit Card Processing Reviews & Complaints

Vend Logo
Overall Score
5
full star full star full star full star full star
How did they treat you?
Pros and Cons
Pros: Cons:
24/7 customer support Slow customer service response​​​​​​.
Easy-to-use interface High software costs
Flexible hardware compatibility Payment processing not included
Multiple payment processor options Limited features in basic plan
Extensive third-party integrations Occasional system lagging

Overview

In this review of Vend, we will provide a detailed overview of the company's point-of-sale (POS) system. We will cover the range of features they offer, including inventory management, sales reporting, and customer relationship management tools. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific features provided. By the end of this review, you will understand whether Vend meets your POS needs.

About Vend POS

Vend is a cloud-based point-of-sale (POS) system for iPad, PC, and Mac that was originally created in Auckland, New Zealand, but has since expanded to include headquarters in San Francisco, Melbourne, and Toronto.

In 2021, Vend was purchased by Lightspeed. It appears the Vend brand is still operating, but there are indicators that it may be absorbed into Lightspeed.

Vend Products and Services

Point of Sale

Vend is a cloud-based POS system that allows merchants to accept various forms of payment, including debit cards, credit cards, and cash, using an iPad, laptop, or desktop computer. It also includes features for e-commerce, inventory management, and real-time reporting.

Integrated Payment Partners

Vend partners with several merchant account providers, including WorldPay, Moneris, PayPal, Square, Chase, Paymentsense, iZettle, Tyro, Payment Express, Commonwealth Bank, Afterpay, Yoco, Verifone, and SmartPay. While these are the integrated options, merchants can use other payment processors with Vend without full integration. Previously, Vend supported integration with Authorize.Net, but this is no longer available for new merchants.

Mobile Payment Solutions

Vend POS offers mobile payment services to accommodate the growing need for mobile commerce. This service allows businesses to accept card payments using mobile devices, providing flexibility and convenience for businesses operating outside traditional retail environments.

E-Commerce Services

To address the rise in online shopping, Vend POS provides a secure online payment processing service. This service enables businesses to manage online transactions efficiently, catering to the needs of a digitally connected consumer base.

Virtual Terminal Services

Vend POS also offers a virtual terminal service for businesses that process transactions via mail or phone orders. This feature allows manual entry of card details into a secure online system, offering a flexible solution for handling remote payments.

Vend point of sale
Vend's focus is a software-based POS system

Vend POS Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints 25+
Live Customer Support Yes
Most Common Complaint Product Malfunctions
Recent Lawsuits No

Low-to-Moderate Complaint Total

We have located over 25 negative Vend reviews on various consumer protection websites, with none accusing the service of being a scam or ripoff. Recurring complaints mention software malfunctions, hardware incompatibility, inadequate customer service, and limited features in Vend’s offerings. It’s often challenging to pinpoint whether these issues originate from Vend, the merchant’s local equipment, or user error. Conversely, the abundance of positive Vend reviews, particularly praising the company’s customer support, suggests a majority of users are content with their experience. It appears that a proactive approach in verifying Vend’s functionalities and compatibility requirements prior to purchase can greatly reduce the likelihood of a negative experience. We encourage you to share your own experiences with Vend, positive or negative, in the comments below for a comprehensive view of the service.

Vend Lawsuits

No outstanding class-action lawsuits or Federal Trade Commission (FTC) complaints against Vend have been identified as of now. Clients who are dissatisfied and seek non-litigious resolutions are advised to report their grievances to the appropriate supervisory organizations. It’s important to note that in 2019, Vend was involved in a patent-troll lawsuit, a situation typically costly and time-consuming. However, the specific details of this case remain limited in public disclosure.

Vend Customer Support Options

Vend now offers customer support that aligns with the standards of top-rated merchant account providers known for excellent customer service. This enhancement over previous support options has likely contributed to a decrease in customer complaints, reflecting Vend’s commitment to continuous improvement in service quality.

Vend Customer Service Number

  • (844) 942-2559 – Sales

Other Support Options

  • Chat support bot

Vend POS Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

Clean Complaint Record

Vend currently has an “A-” rating with the Better Business Bureau and is not BBB-accredited. The company has had 0 complaints in the past 36 months. Vend also does not have any informal reviews, although it should be noted that informal reviews through the BBB often do not receive any authentication by the BBB.

An “A” Performance

It is our policy at CPO to reserve “A” grades for companies who have 0 complaints filed against them. As such, we agree with the BBB’s rating for Vend. However, merchants should be aware that there are good reasons to be skeptical of the ratings assigned by the BBB.

Vend POS Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

Multiple Pricing Plans

Vend offers three tiers of pricing, with the cost scaling based on the size of the business and the number of operational locations. The fees for payment processing differ if a business utilizes Vend’s partnered payment processors, which include WorldPay, Square, PayPal, and CardConnect, or chooses an external third-party processor. Rates from Vend’s partnered processors can reach up to 2.90% plus $0.30 for swiped transactions and 3.30% plus $0.30 for keyed-in transactions. Opting for a third-party processor might limit access to some of Vend’s integrated features, a choice Vend labels as “non-integrated.” Yearly billing clients receive discounts, with specific pricing outlined as follows.

Vend Lite Plan

The Lite plan is Vend’s most affordable option at $119 per month ($1,188 when billed annually) per outlet. It supports one location, one register, up to $20,000 in monthly processing, includes Vend’s POS app, real-time inventory management, round-the-clock support, sales reporting, and a Xero accounting integration.

Vend Pro Plan

Priced at $159 per month ($1,548 annually) per outlet, the Pro plan expands on the Lite offering with up to five locations, no limit on transaction volume, advanced promotional tools, gift card support, access to all add-ons and e-commerce channels, API access, and enhanced multi-location management.

Vend Enterprise Plan

The Enterprise plan is tailored for larger operations, offering custom pricing. It encompasses all Pro features with support for over five locations, a personal account manager, and customized onboarding solutions.

Contract and Pricing Feedback

Online feedback regarding Vend’s pricing and contract terms is scarce, indicating a generally positive reception among users. Vend also promotes the opportunity for businesses to secure below-average processing rates through its partnered processors, potentially offering competitive value compared to the most cost-effective merchant accounts. If you have personal insights or experiences regarding Vend’s pricing or contractual conditions, your input is welcomed in the comments section below.

Vend pricing structure
Detailed Vend pricing structure

Vend POS Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms Yes

In-House Sales Team

Vend appears to market its services primarily through conventional advertising and an in-house sales staff. Vend does not appear to employ independently contracted sales agents, and there are no Vend complaints that accuse the company’s representatives of deceptive sales tactics. If you suspect that Vend is overcharging you, you can double-check your bill with a third-party statement audit.

No Deceptive Quotes

Vend lists its pricing clearly on its website and does not promote any misleading rate quotes or unrealistic guarantees. Given the lack of red flags in the company’s official marketing materials and the absence of client complaints about its sales team, we have assigned it an “A” in this category.

Our Vend POS Review Summary

Our Final Thoughts

Vend is regarded as a high-quality cloud-based credit card processing POS system suitable for businesses of various sizes and types. The service has earned commendations for its ease of use, affordability, and robust software integration capabilities. However, some clients have expressed a need for a more reliable and versatile system overall.

To ensure they receive the best value, business owners are advised to compare Vend’s pricing and features against those offered by the top-rated POS providers for iPad. This comparison will help businesses secure a deal that best meets their specific requirements, ensuring a smooth and efficient POS experience. By conducting thorough research and evaluating multiple options, merchants can make informed decisions that support their operational and financial goals.

Location & Ownership

Vend POS was founded in 2010 and currently maintains its U.S. headquarters at 2615 Main Avenue, Durango, CO 81301 and lists offices in Melbourne, Toronto, Auckland, and London.  Vaughan Rowsell is the founder and Ana Wight is the CEO of Vend. Alexander Fala is the former CEO of Vend. Jean Paul Chauvet is the CEO of Lightspeed.

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Testimonials & Complaints

How Did Vend POS Treat You?

5 User Reviews

  • jack

    HORRIBLE CUSTOMER SERVICE. Rude and unhelpful. None of their staff knows their product and are all VERY condescending. They lied about hidden costs multiple times. They dodge phone calls. Please, do not use.

  • Edwin

    Very Poor Support and no refund.
    Very poor support, no empathy and trial function incomplete, so one is forced to activate the account ant pay to be able to test functions.

    One employee promises refund while another one refuses ????

    I have been misled and strongly recommend another POS platform, anyone could do better !
    Bewerk

  • Oliver Carle

    Hi Phillip and anyone else reading this,

    Thanks for the glowing review, always nice to get feedback and it’s clear you’ve done your homework! As for the critique on feature offerings, we agree there are some features missing from Vend right now but with helpful feedback from the community we’re adding new things every month. The company is growing quickly and with that comes new avenues for feature development and integration with third-party technology. Pretty soon we also hope to bump that 20/6 phone coverage up to 24/7 as well. It’s an exciting time to be in retail and we’re thrilled to be a part of it.

    If anyone reading this would like to know more check out our site (www.vendhq.com) or feel free to contact me directly: [email protected]

    Cheers,
    Oli – Vend Community Support

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