Vend POS Overview

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Cloud-Based Point-of-Sale Software<?h3>

Vend (vendhq.com) is a cloud-based point-of-sale (POS) system for iPad, PC, and Mac that was originally created in Auckland, New Zealand, but has since expanded to include headquarters in San Francisco, Melbourne, and Toronto. As a cloud-based POS, Vend enables merchants to accept debit cards, credit cards, cash, and other forms of payment at a physical location using only an iPad, laptop, or desktop computer.

Vend POS Integrated Payment Partners

Vend is partnered with WorldPay, Moneris, PayPal, Square, Chase, Paymentsense, iZettle, Tyro, Payment Express, Commonwealth Bank, Afterpay, Yoco, Verifone, and SmartPay as its integrated merchant account providers, but merchants can use other payment processors alongside Vend without a full integration. Vend formerly allowed merchants to integrate their payments with Vend via an Authorize.net payment gateway, but it has since done away with this compatibility for new merchants.

Vend Location and Ownership

Vend POS was founded in 2010 and currently maintains its U.S. headquarters at 981 Mission Street, San Francisco, California 94103. Vaughan Rowsell is the founder of Vend.

Vend POS Review Table of Contents

  • Costs & Contract: Vend offers variable pricing through its integrated payment processing partners and a fixed monthly cost for its software.
  • Complaints & Service: Vend has received more than 20 public complaints.
  • BBB Rating: Vend has a “D-” rating with the Better Business Bureau and has received zero complaints in the last three years.
  • Sales & Marketing: Vend does not appear to hire independent sales representatives and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Vend

Vend POS Statement Analyzer

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Products & Services Offered

  • Offline processing
  • Inventory across locations
  • Customized loyalty programs
  • Point-of-sale hardware integration
  • Shopify and PayPal Here integration
  • Digital receipts

Types of Businesses Served

  • Retail
  • Restaurant
  • E-commerce
  • Salon
  • Cafe
  • Non-profit

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Vend POS Rates, Fees, and Costs

Key Points

Lite Plan $119 Per Month
Pro Plan $129 Per Month
Enterprise Plan Custom Quote
Swiped Rate 2.90% + $0.30
Keyed-in Rate 3.30% + $0.30
Early Termination Fee Up to $295
PCI Compliance Fee Up to $25 Per Month
Equipment Lease Terms Up to 48 Months (locked)

Multiple Pricing Plans

Vend is priced at three different tiers, and the service’s cost increases in proportion to a merchant’s size and number of locations. Its payment processing fees will vary depending on whether a merchant chooses one of Vend’s integrated payment partners or opts to use their own third-party processor. Vend’s integrated payment partner include WorldPay, Square, PayPal, and CardConnect. The company’s integrated payment partners rates are as high as 2.90% plus $0.30 for swiped transactions and 3.30% plus $0.30 for those which are keyed-in. Using a third-party processor may reduce the amount of integrated features available through the Vend platform, and this approach is fittingly referred to as “non-integrated” in Vend’s ad copy. Vend offers discounts for merchants who are billed on a yearly basis, and its costs are detailed below.

Vend Lite Plan

Vend’s cheapest plan costs $119 per month ($99 if billed annually) and includes one location, one register, a monthly processing limit of $20,000, Vend’s point of sale app, real-time inventory management, 24/7 phone and online support, sales reporting, and a Xero accounting add-on.

Vend Pro Plan

Vend’s Pro plan costs $159 per month ($129 if billed annually) and includes everything in the Lite plan plus an increase of up to five locations, unlimited transaction volume, advanced promotions, gift cards, all add-ons, all e-commerce channels, API access, and multi-location retail management.

Vend Enterprise Plan

Vend’s Enterprise plan costs a custom monthly amount and includes all of the features in the Pro plan plus an allowance of more than five locations, a dedicated account manager, and custom onboarding.

Other Vend Fees

In addition to these costs, Vend users may incur costs from transaction fees, termination fees, and monthly fees through the integrated credit card processor that they choose. Merchants can also add additional registers to any plan for $49 per month.

Few Contract Complaints

There are currently very few complaints to be found online regarding Vend’s contract terms and pricing, and the fact that the company offers a lean but free trial version means that merchants can try it out with minimal risk. Vend claims that merchants can obtain lower-than-average rates through its partner processors, which could help its pricing compete with the cheapest merchant accounts. If you have had any experience with Vend’s costs and terms, please share it in the comment section below this review.

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Response from Vend POS

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Vend POS Complaints & Customer Reviews

Key Points

Total Online Complaints 20+
Live Customer Support Yes
Most Common Complaint Product Malfunctions

Low-to-Moderate Complaint Total

We have located more than 20 negative Vend reviews on this and other consumer protection websites, none of which accuse the service of being a scam or ripoff. Common complaints include software malfunctions, hardware incompatibility, poor customer service, and limited feature offerings from Vend. In many cases, it’s difficult to determine whether the issues are stemming from Vend itself, from a local problem with the merchant’s equipment, or from user error. In addition, there are far more positive reviews of the Vend system and the customer support provided by the company than there are negative reviews, indicating that the majority of users are satisfied with Vend. In general, it seems that merchants can avoid negative experiences by ensuring that Vend will have the functions and compatibility that they require before purchasing the software.

Vend

We have not found any outstanding class-action lawsuits or FTC complaints filed against Vend. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Vend Customer Support Options

Vend offers 24/7 phone and email support to all of its users, which is a level of support we expect of top-rated merchant account providers for great customer service. This is an improvement over the company’s previous options and a likely cause for its slowing complaint rate.

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Response from Vend POS

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Vend POS BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Clean Complaint Record

Vend currently has a “D-” rating with the Better Business Bureau and is not BBB-accredited. The company has not received any complaints in the past three years. Vend also does not have any informal reviews, although it should be noted that informal reviews through the BBB often do not receive any authentication by the BBB.

An “A” Performance

The BBB states that the reason for its low rating is Vend’s failure to respond to three complaints, but Vend is not showing any complaints. In light of this discrepancy, we have adjusted the BBB’s rating. Merchants should be aware that there are good reasons to be skeptical of the ratings assigned by the BBB.

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Response from Vend POS

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms Yes

In-House Sales Team

Vend appears to market its services primarily through conventional advertising and an in-house sales staff. Vend does not appear to employ independently contracted sales agents, and there are no Vend complaints that accuse the company’s representatives of deceptive sales tactics. If you suspect that Vend is overcharging you, you can double-check your bill with a third-party statement audit.

No Deceptive Quotes

Vend lists its pricing clearly on its website and does not promote any misleading rate quotes or unrealistic guarantees. Given the lack of red flags in the company’s official marketing materials and the absence of merchant complaints about its sales team, we have assigned it an “A” in this category.

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Response from Vend POS

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Vend POS Marketing Example

Vend Logo

Our Opinion of Vend POS

A Great POS Option for Retailers

Vend rates as a quality cloud-based POS system for merchants of most sizes and types. The service has received praise for its ease of use, affordability, and software integration capabilities, but some merchants have expressed a desire for a more reliable, versatile system overall. Merchants should compare Vend’s pricing and features to those offered by the top-rated POS providers for iPad in order to obtain the best deal.

We rely on your feedback about Vend POS to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

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5 Reviews Leave Your Review for Vend POS Below

  1. jack says:

    HORRIBLE CUSTOMER SERVICE. Rude and unhelpful. None of their staff knows their product and are all VERY condescending. They lied about hidden costs multiple times. They dodge phone calls. Please, do not use.

    1. Vicki says:

      What hidden costs?

  2. Edwin says:

    Very Poor Support and no refund.
    Very poor support, no empathy and trial function incomplete, so one is forced to activate the account ant pay to be able to test functions.

    One employee promises refund while another one refuses ????

    I have been misled and strongly recommend another POS platform, anyone could do better !
    Bewerk

  3. We have been using vend for a year and are very happy with their services and pricing. We have a seasonal business and they were easy to work with on structuring a pricing format that works for us.

  4. Hi Phillip and anyone else reading this,

    Thanks for the glowing review, always nice to get feedback and it’s clear you’ve done your homework! As for the critique on feature offerings, we agree there are some features missing from Vend right now but with helpful feedback from the community we’re adding new things every month. The company is growing quickly and with that comes new avenues for feature development and integration with third-party technology. Pretty soon we also hope to bump that 20/6 phone coverage up to 24/7 as well. It’s an exciting time to be in retail and we’re thrilled to be a part of it.

    If anyone reading this would like to know more check out our site (www.vendhq.com) or feel free to contact me directly: [email protected]

    Cheers,
    Oli – Vend Community Support

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