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Amazon Webstore Review
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Update 1/28/19: Amazon Webstore has been discontinued, and Amazon does not offer a comparable service at this time.
Launched in May 2010, Amazon Webstore (webstore.amazon.com) is an online store builder and e-commerce solution offered by online retail giant Amazon.com. Similar to Shopify or Bigcommerce, Amazon Webstore provides an easy setup, low-cost website for merchants who wish to operate online stores and who need to accept debit and credit card payments online through those stores. Any Amazon web store will come with a built-in payment gateway, an online shopping cart, Amazon- or store-branded checkout options, customizable design templates, inventory management, and Amazon integration. Based in Seattle, Washington, Amazon also offers a less involved on-site payment acceptance option for most merchants in the form of its Amazon Payments service.
As one might expect from the world’s largest online retailer, Amazon Webstore comes with a large number of attractive features for merchants. In addition to services that are commonly packaged with web stores (like payment processing, shopping carts, hosted checkout, SEO options, and inventory management), Amazon Webstore offers product ratings and reviews, smart search within a merchant’s site, and advanced product browsing options. Most significant, though, is the service’s integration with Amazon’s online market services, including Amazon Product Ads integration, product listings on Amazon.com, access to Amazon fulfillment services, Amazon Prime benefits for customers, and Amazon Payments capabilities. For some merchants, maximum integration with Amazon may be desirable, since it lends credibility and exposes the product to a larger number of customers.
Amazon Webstore Customer Reviews
Here's What Their Clients Say
We are currently unable to find any complaints that specifically refer to the Amazon Webstore as a ripoff, which indicates that the service is generally sufficient if not exceptional for most merchants. There are several professional reviews of Amazon Webstore that cite limited functionality, inappropriate competition from Amazon itself, and poor customer service as limiting features of the service, but these reviews may not accurately reflect merchant experiences. Amazon Webstore appears to only provide email support on its website, but Amazon itself has multiple phone support channels that a merchant might be able to use in order to reach the appropriate person. If you have had a negative experience with Amazon Webstore, please describe it in the comment section of this review.
Amazon Webstore Online Ratings
Here's How They Rate Online
Amazon Webstore itself does not have a dedicated Better Business Bureau profile; however, Amazon.com is currently showing an “A+” rating with the BBB.
Amazon Webstore Fees, Rates & Costs
A Closer Look at The Contract
The costs of an Amazon Webstore are broken down plainly on the company’s “Fee Schedule” page (found here). An Amazon Webstore subscription costs $79 per month in addition to a flat 2% transaction fee and a variable payment processing fee. The processing fee follows a structure that is similar to that found with Amazon Payments and is calculated as follows:
Sale amounts greater than or equal to $10:
- 2.9% + $0.30 for all transactions
Sales amount less than $10
- 5.0% + $0.05 for all transactions
Monthly Volume Rate Discounts
- 2.6% + $0.30 for all transactions for monthly payment volume from $3k-$10k
- 2.4% + $0.30 for all transactions for monthly payment volume from $10k – $100k
- 2.1% + $0.30 for all transactions for monthly payment volume over $100k
To be clear, the transaction fees outlined above are charged in addition to the flat 2% per transaction and the monthly cost of $79. This high per-transaction cost is somewhat counterbalanced by the fact that Amazon provides all of its features for a single price tier, rather than charging different amounts for different levels of service. Amazon Webstore does not enforce a long-term agreement or charge an early termination fee, and it provides a free 30-day trial for merchants who wish to try it out.
Amazon Webstore Employee Reviews & Sales Tacitcs
Should You Work For Them?
Amazon markets its Webstore service through its usual sales channels and through its massive online presence. The company does not appear to employ outbound sales representatives and is not showing any complaints claiming that its Webstore service is deceptively marketed. The terms of the service are plainly disclosed on the Amazon Webstore site, and we’ve found no evidence of misleading rate quotes.
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