BigCommerce Review: Fees, Comparisons, Complaints & Lawsuits

On April 2nd, 2019, Big Commerce promised me that for $2500, they would build an e-commerce web site and migrate all products, shopper groups, attributes, and past orders from a client’s existing web site to a new site on their platform. After speaking with Meredith (the person who was my account rep at Big Commerce) and explaining my needs, she assured me that everything would be done and ready to go live in about a month. They took my PayPal debit card information to charge me $79.95 for the first month of hosting and they got started.

On April 26th, I called and told Meredith that I was unhappy with the progress and layout of the site and that although MOST of the products were there, the special pricing, shopper groups, and previous orders were not, making the new site useless. She said that they were still working on the migration and that if I wanted a better template, I could purchase one…so I did for $225.

Big Commerce NEVER DID finish the migration.

On May 2nd, they hit my PayPal card again for $79.95 for an additional month of hosting. It was at this point that I started to get really upset. Meredith stopped answering the phone. I eventually called her from another number and she answered and told me that she no longer worked for Big Commerce and that if I wanted a refund, I would have to contact Daniel Fertig, the company director. I called their corporate office 5 or 6 times asking for Daniel and was told he would call me back. He never did.

I then had to hire another company to get the job done because Big Commerce stopped communicating with me (other than to tell my son, who got through on their tech support line that it would cost extra money to finish the job)

On May 11th, Big Commerce STOLE $2500 from me. I say STOLE because I did NOT give them permission to charge my card (which they already had). They know they are wrong and refuse to take or return my calls. Instead of telling me that they couldn’t do the job, they just took my money anyway. I am currently in dispute with my card company to get the money back. They are thieves.

This post will help: Best E-Commerce Payment Platforms

-Phillip

I’ve been using BigCommerce for about a year and a half now. I had been using VPASP shopping cart for about 12 years and when we switched over to BigCommerce we were really impressed with how easy it worked, how easy it was to get our store (4500 products) up and running, and the dozens and dozens of features we loved.

It is more expensive than the cart we had previously been using. In order to use our domain name we had to use the $200/mo version, but I wanted a shopping cart that would be preferable to Google. IE, I searched through the Google Merchant Services website and found their list of recommended shopping carts. The list had one name on it: BigCommerce.

I’d had enough problems with Google and was looking to improve my rankings with them. We have had very few problems with this cart and the customers seem to like it.

Attacking our company and clients
I would not recommend BigCommerce (BigCommerce.com) , they are immoral people who are attacking our company and our clients. For a better priced and better product please consider Shopify and/or Volusion.

I feel as if I was treated very bad by the customer service. The lady was very rude and would not listen to my points. She just ed talked over me.

I don’t like BigCommerce after their most recent pricing changes.

Their old tiers used to be limited by products with no transaction fees:
Bronze $25 (100 Products) | Silver $40 (500 Products) | Gold $80 (1000 Products) | Platinum $150 (Unlimited Products)

Under their new tiers there are only 2 tiers, all unlimited
Silver $35 (+2% Transaction Fee) | Gold $80 (No Transaction Fee)

While this is great for their higher tier customers getting more products, features, and maintaining no transaction fees they really short changed their lower tier customers. While before it would be economical to run a low product specialty store on BigCommerce and only expect to pay $25/mo, now your costs are MUCH more, and assuming you make ~$2k in sales you are better off going Gold, paying the flat $80/mo than worrying about transaction fees.