American Merchants Inc. Reviews & Complaints

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How did they treat you? ▼

Pros & Cons
Pros: Cons:
Provides e-commerce solutions. Uses misleading marketing tactics.
No negative reviews found. Contract cancellation penalties exist.
No reported lawsuits or FTC complaints. Monthly and annual fees charged.
Offers 24/7 customer support. Processing rates are variable.
Supports various merchant types. Equipment leasing is available.
Overcharges Reported

Getting the lowest costs with American Merchants Inc.?
Probably not.
>>> See what we are finding <<<


In this review of American Merchants Inc., we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific features provided. By the end of this review, you will understand whether American Merchants Inc. meets your payment processing needs.

About American Merchants Inc.

Founded in 2012, American Merchants Inc. is a merchant account provider that serves most standard-risk business types in the U.S. The company is a reseller of First Data (now Fiserv) products and services.

American Merchants Inc. Payment Processing

American Merchants Inc. processes most major credit and debit cards for most business types. Their services include virtual terminals, access to a payment gateway, POS systems from Clover, mobile solutions, PCI compliance, tokenization, card swipers, and Level 2 B2B processing.

Point of Sale Systems and Equipment

The company offers advanced point of sale (POS) systems and equipment tailored to various business types, from retail stores to restaurants. Their POS solutions not only handle transactions but also help manage inventory, track sales, and analyze customer behavior, thus providing businesses with valuable insights.

E-Commerce Integration

For online businesses, American Merchants Inc. provides secure e-commerce solutions. Its payment gateway integrates seamlessly with various e-commerce platforms, facilitating smooth and secure online transactions. It supports shopping carts and enables recurring payments, making it easier for businesses to manage subscriptions or installment payments.

Security and Fraud Protection

Security is a priority for American Merchants Inc. It ensures secure transactions with its PCI compliant systems, safeguarding sensitive customer data. The company also offers robust fraud prevention tools to protect businesses from fraudulent transactions and chargebacks.

Transparent Pricing Model

American Merchants Inc. adopts a transparent pricing model. It discloses all its fees upfront, so there are no hidden charges, which is a plus for businesses wanting to manage their finances effectively.

American Merchants Inc. services
American Merchants Inc. offers basic payment processing services
Overcharges Reported

Getting the lowest costs with American Merchants Inc.?
Probably not.
>>> See what we are finding <<<

American Merchants Inc. Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

No Merchant Complaints for American Merchants Inc.

Our research reveals an absence of negative reviews about American Merchants Inc., and there’s no indication that the company is involved in any scams or ripoff activities. The lack of complaints could be partially due to the company’s generic name, which might lead to confusion and misattributed complaints. However, there are no closely related complaints that seem to be about American Merchants Inc. We encourage you to share your experiences with American Merchants Inc. in the comments below to enhance our understanding of their customer satisfaction.

American Merchants Inc. Lawsuits

There are no current class-action lawsuits or Federal Trade Commission (FTC) complaints against American Merchants Inc. Clients who are seeking non-litigious methods to address any dissatisfaction with the company are advised to report their concerns to the appropriate supervisory organizations.

American Merchants Inc. Customer Support Overview

American Merchants Inc. has maintained an impressive clean complaint record over its eight years of operation, suggesting effective issue resolution by its customer support team. The company provides phone and email support for its merchants. While these support channels are commendable, they do not alone place American Merchants Inc. among the top-rated merchant account providers for customer service. Continuous improvement in this area could further enhance their standing.

Contact Information for American Merchants Inc. Customer Service

  • (855) 658-9548 – General Support

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Overcharges Reported

Getting the lowest costs with American Merchants Inc.?
Probably not.
>>> See what we are finding <<<

American Merchants Inc. Online Ratings

Here's How They Rate Online

No BBB Profile

The Better Business Bureau does not maintain a profile for American Merchants Inc. at this time. We therefore will not factor a BBB rating into this review.

American Merchants Inc. Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

Three-Year Agreement

The typical American Merchants Inc. contract extends over a three-year period through First Data (now Fiserv), reflecting the terms commonly associated with First Data (Fiserv) due to American Merchants Inc. acting as a reseller. While specific rates and transaction fees are not detailed within the contract, they are expected to be in line with First Data (Fiserv) standards. Nevertheless, as a reseller, American Merchants Inc. may adjust the standard First Data (Fiserv) contract terms.

First Data (Fiserv) typically engages in multi-year contracts that include an early termination fee of $495, a monthly PCI compliance fee of $19.95, and employs tiered pricing. Transaction rates are set at 2.69% plus $0.19 for swiped transactions and 3.69% plus $0.19 for keyed transactions for businesses processing up to $50,000 monthly. For those exceeding $50,000 in monthly transactions, the rates adjust to 2.29% plus $0.19 and 3.29% plus $0.19, respectively. Also noteworthy is the inclusion of non-cancellable, long-term equipment leases through First Data Global Leasing.

Virtual Terminal and Payment Gateway Pricing

American Merchants Inc. promotes its virtual terminal and payment gateway services as part of its e-commerce solutions, though specifics regarding pricing for these services are not publicly disclosed. Generally, additional charges, such as gateway fees, technical support fees, batch fees, and other transaction rates, are applicable to these e-commerce services.

Avoid Equipment Leases

Review of the documentation indicates standard contract terms are utilized by American Merchants Inc., with the presence of an early termination fee (ETF) likely, though not explicitly mentioned in the provided guide. The equipment lease, facilitated through First Data Global Leasing, constitutes a long-term, non-cancellable commitment, potentially exceeding the term of the merchant account agreement. We generally advise against signing long-term equipment leases when direct purchase is feasible, especially considering the availability of credit card terminals for under $500. Accordingly, our evaluation of the company’s approach in this area is adjusted to reflect a “B” rating.

Overcharges Reported

Getting the lowest costs with American Merchants Inc.?
Probably not.
>>> See what we are finding <<<

American Merchants Inc. Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing Yes
Discloses All Important Terms No

Sales Approach

American Merchants Inc. appears to primarily market its services via traditional advertising and strategic partnerships. There is no evidence at this time that the company employs independently contracted sales agents, but it is also entirely possible that it does. We cannot find any American Merchants Inc. reviews that describe unethical conduct by the company’s sales agents, which is a positive sign.

Misleading Quotes

The “Compare Rates” page on the American Merchants Inc. website features a table that quotes “Rates as low as .89%” and “Rates as low as 1.89%.” We typically consider this type of rate quoting to be deceptive because it could give clients an unrealistic expectation of the rates they will pay. However, the page at least partially explains that rates will vary according to the specifics of each business. We will therefore not lower the company’s score in this section, but caution merchants not to expect effective rates anywhere near those advertised. If you suspect that American Merchants Inc. is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden costs.

Overcharges Reported

Getting the lowest costs with American Merchants Inc.?
Probably not.
>>> See what we are finding <<<

Our American Merchants Inc. Review Summary

Our Final Thoughts

American Merchants Inc. is considered a reliable credit card processing provider based on comprehensive reviews and its current standing in the industry. The company boasts a pristine complaint record, with no significant grievances registered across major consumer protection platforms. This indicates a strong commitment to customer satisfaction and operational transparency. However, potential clients should remain vigilant about issues that are not uncommon in the industry, such as potentially misquoted rates and the pitfalls of long-term equipment leases that can lock merchants into less favorable terms.

Even though American Merchants Inc. performs well in industry evaluations, we advise merchants to approach contract negotiations with thorough due diligence. It’s essential for business owners to scrutinize the terms of any agreements, particularly regarding fee structures and contract duration. Comparing American Merchants Inc.’s services and fees with those offered by top-rated credit card processors can provide additional perspective, ensuring that merchants secure the most competitive and flexible terms available. This level of careful consideration can prevent unforeseen costs and complications over the course of a business relationship.

Location & Ownership

Some third-party sources list the company’s address in Studio City, California, but its business registration with the state of California lists an address at 2219 W Olive Ave, Suite 106, Burbank, California. American Merchants Inc. is a registered ISO of Wells Fargo Bank, NA, Concord, CA; and Fifth Third Bank, N.A. Cincinnati, OH, US. Jumesh Walia is the CEO of American Merchants Inc.

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Overcharges Reported

Getting the lowest costs with American Merchants Inc.?
Probably not.
>>> See what we are finding <<<

Testimonials & Complaints

How Did American Merchants Inc. Treat You?

Overcharges Reported

Getting the lowest costs with American Merchants Inc.?
Probably not.
>>> See what we are finding <<<

1 User Reviews

  • Brandon Ana

    American Merchants Inc. has been an absolute game-changer for my business! Their top-notch service and extensive product range have made sourcing materials a breeze. I can always count on them to deliver on time, without any hiccups. From bulk orders to last-minute requests, they handle it all with remarkable efficiency.

    Their customer support team is friendly and attentive, resolving any concerns promptly. The seamless online ordering process is an added bonus, saving me valuable time. With American Merchants Inc. as my go-to supplier, I have been able to maintain a competitive edge in the market. Their commitment to quality and reliability has earned my trust completely. I highly recommend them to anyone looking for a reliable business partner. Cheers to the AMI team for their outstanding service!

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Overcharges Reported

Getting the lowest costs with American Merchants Inc.?
Probably not.
>>> See what we are finding <<<