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All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.
In this review of Axcess Merchant Services, we take a closer look at the company’s credit card processing services. Their offerings include point-of-sale systems, mobile payment options, and e-commerce features designed to support a range of businesses. We’ll highlight which businesses may benefit most from these services. We’ll also review client and customer feedback to identify common trends and concerns. In addition, we’ll cover pricing, contract terms, and included services. By the end, you’ll know whether Axcess Merchant Services is the right fit for your payment processing needs.
About Axcess Merchant Services
Axcess Merchant Services Homepage
Founded in 2007, Axcess Merchant Services is a UK-based merchant account provider that specializes in e-commerce solutions for card-not-present merchants. The company was created as a more robust online payment service for high-risk merchants and merchants who have outgrown “PayPal“-style platforms. Axcess Merchant Services states that can facilitate payments in over 170 different currencies and is partnered with 391 acquiring banks. However, the names of those banks are not disclosed. In addition to merchant services, the company also advertises that it provides account analytics, fraud prevention, security management, mobile billing, and virtual terminal services.
Customer Reviews & Sentiment
Clean Complaint Record
Our search revealed no negative Axcess Merchant Services reviews, suggesting the company is neither a ripoff nor a scam. Given its operation since 2007, this absence of complaints is notable, especially considering Axcess’s range of banking relationships and its service to high-risk merchants. However, it’s possible that issues could be reported against partner banks, potentially involving Axcess. Without concrete evidence of this, Axcess deserves an “A” rating in this category. Share your own Axcess Merchant Services review in the comments to help others.
There are no negative reviews published about Axcess Merchant Services on the PaymentPop website.
Positive Feedback
Axcess Merchant Services helped us get set up for international payments which was a huge asset for our company. Their team was super responsive anytime we needed help and everything’s been running smoothly.
Axcess Merchant Services BBB Rating
The Better Business Bureau does not maintain a profile for Axcess Merchant Services at this time. We therefore will not factor a BBB rating into this review.
Google Maps Rating for Axcess Merchant Services
Axcess Merchant Services has a 3.8 out of 5 star rating based on 10 user reviews on Google Maps.
Positive Feedback
I had an exceptional experience with Axcess Merchant Services as my chosen payment provider. Their efficiency was great, seamlessly integrating their payment system within an impressive three working days. Throughout the onboarding process, the team provided excellent support, guiding me every step of the way. Their knowledge and proactive communication exceeded my expectations, making them a highly recommended choice for any business in need of a reliable and efficient payment provider.
Negative Feedback
This is a terrible company. They have cost my company a lot of time and money due to their mistakes and are unwilling to admit them. They have now left our company in extreme financial jeopardy and just washed their hands with us. Stay away from them at all costs.
Processing Rates & Fees
Flexible Pricing
There is very little publicly available information about the standard Axcess Merchant Services contract at this time. Though it emphasizes its specialization in hosting e-commerce platforms, the company dedicates a portion of its website to traditional storefront merchant account services as well. However, the company does not share any of its pricing or contract details, and there are no merchant complaints that mention specific Axcess Merchant Services rates or fees.
According to the company’s website, it partners with 391 acquiring banks worldwide. That network enables the company to facilitate transactions in 179 different currencies. Axcess Merchant Services’ partnerships with those multiple acquiring banks also allow it to have a great deal of flexibility both in the pricing it can offer and in the types of merchant accounts it can provide. However, the variability of the rates the company can offer makes it difficult to approximate what they may be.
High-Risk Merchant Expectations
As a general rule, high-risk merchants and merchants who process a large number of card-not-present payments can expect to pay higher per-transaction fees and may experience more fund holds than standard-risk and card-present merchants. Merchants operating in conventionally high-risk sectors may be better served by top-rated high-risk credit card processors to ensure their needs are met. We also encourage merchants to check out our list of the providers of the best merchant accounts.
Virtual Terminal and Payment Gateway Pricing
The Axcess Merchant Services website emphasizes its focus on e-commerce solutions. However, rates and Axcess Merchant Services fees associated with its virtual terminal and payment gateway services are not disclosed. According to the company, it relies on 2 different PCI Level 1 gateways. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
No Red Flags
The total lack of Axcess complaints suggests that most of its users are satisfied with the rates and fees they are charged, and we have accordingly given the company an “A” rating in this section. If you have any specific knowledge of the standard Axcess Merchant Services contract (including any early termination fees or monthly minimum fees), please share that information in the comment section below this review.
Axcess Merchant Services’ primary focus is its e-commerce services
Employee Reviews & Sales Practices
Inside Sales Team
Axcess Merchant Services appears to primarily market its services through a combination of inside sales and traditional marketing. There is no evidence at this time that the company employs independent sales agents, and we cannot find any Axcess Merchant Services reviews that mention unethical conduct by the company’s sales team. This compares favorably to our list ofbest credit card processors.
No Deceptive Quotes
Axcess Merchant Services seems to market its payment gateway more prominently than any of its merchant account services, which means that conventional pricing details like per-transaction rates and contract length may be a secondary consideration for the company’s salesforce. To the company’s credit, there are no misleading rate quotes or unrealistic guarantees on the Axcess Merchant Services website. Overall, the company has earned an “A” rating in this category, but if you suspect that you are being charged undisclosed Axcess Merchant Services fees, we recommend seeking a third-party statement audit.
Axcess Merchant Services Competitors
Compare Axcess Merchant Services to competitors that earned top marks.
Axcess Merchant Services is considered a reliable merchant services provider for UK e-commerce businesses. The company currently maintains a spotless record, with zero complaints appearing in public forums. However, it’s worth noting that detailed information on its pricing and contract terms remains limited. It’s important not to confuse Axcess Merchant Services with Axxess Payments, a U.S.-based credit card processor that is no longer operating.
To secure the best possible terms, merchants are encouraged to compare Axcess’s pricing against top-rated UK merchant accounts. This will ensure they obtain a solution that meets their business needs and budget while offering transparent, competitive rates. Thorough comparison and scrutiny will help businesses find a provider that aligns with their goals.
