PaymentPop Rating for Truist Bank
Negative Feedback
I’ve been with Truist for over 31 years (way before it was Truist). This by far the worst bank I have ever done business with. If zero stars was an option that’s what they deserve. I have personal accounts and 2 business accounts with them. I am on the phone with them every month because they screwed something up. Time to find a new bank for me. Don’t give them any of your money!
Positive Feedback
There are no positive reviews published about Truist Bank on the PaymentPop website.
Truist Bank BBB Rating
Truist Bank has an average customer review rating of 1.09 stars and a rating of “A+” on the BBB site based on 2,027 customer reviews. Almost all reviews have to do with Truist’s banking services. While these don’t necessarily reflect the experience a merchant will have with Truist, they do give a good idea of the company in general.
Negative Feedback
My husband was on the phone with this bank for an hour and a half. We moved to AZ 5 years ago. There are no Truist banks here. We have been trying to pay a credit line and close the account and they refuse. Telling us we have to come into a branch or zelle th the money to pay the credit line because they can’t take a payment from an outside account. What? You’re a bank. Get it together folks
worst bank I have ever banked at. they accepted a bogus check that didn’t look anything like my checks. my name was misspelled. the signature was someone else’s name. they informed me, after waiting for 4 months, that they were not going to reimburse me because I was on vacation and informed them of the fraud a day later than they allow. this bank is run by criminals.
Positive Feedback
There are no positive reviews for Truist on the BBB site.
Trustpilot Rating for Truist Bank
Truist has an average customer review rating of 1.2 stars on the Trustpilot site based on 1,659 customer reviews. Again, most of these reference the banking side.
Negative Feedback
Do not conduct personal business with Truist. Unreliable information that has / will cost me many thousands and ruined my otherwise perfect credit score. Finally gave up and contacted BBB with my complaint. We will see if they have any leverage over Truist.
Terrible customer service if I could give them zero star I will
Positive Feedback
I’m a new customer at Truist Bank! I’m so impress with the interaction activity I love it. Keep up the great work.
Google Maps Rating for Truist Bank
Truist Bank has a 2.7 out of 5 star rating based on 36 user reviews on Google Maps.
Positive Feedback
Great customer service. Very helpful would recommend them if you ever had problems with other banks they take their time helping their customers.
Negative Feedback
I would give them -5 stars if I could. My bank got bought out and I tried to do a wire. Can’t do it online and they messed up my information so i couldn’t do it in person. They hold your money hostage, terrible employees and customer service.. After 15 years i am closing my account.
Consumer Affairs Rating Analysis
Truist has a 2.2 rating on the Consumer Affairs site based on 1,192 customer reviews. Like the other profiles, these are heavily focused on the company’s banking.
Negative Feedback
I’m not going to stop leaving negative reviews about this bank anywhere I can. This bank shows the account hold is in good standing and then suddenly shows that your account is in overdraft to charge you an overdraft fee but not give you the day to bring your account to a positive status. Went to bed 12/11/23 and my account said there was money in it. I woke up 12/12/23 and I’m in draft and immediately assessed and overdraft fee. Same happened on 12/22/23. When I go to bed my account is in good standing. When I wake up I’m in the red and have an overdraft fee. They are purposely delaying transactions on my account so I can think my account is in good standing the whole day and then apply the transactions so they can asses an overdraft fee without giving me any notice to go make a deposit at the bank.
I wonder how many people they have done this two. They got me for $72 this month if they did that to 1000 other people that’s an easy $72,000 but I’m working on pursuing this matter legally because Wells Fargo had a class action against them before. I’m sure we are head on that same track with TRUIST. Called a customer service representative and she acts like there isn’t anything they can do to explain why they delay the posted transactions. She even said the bank doesn’t control this. So who controls it?
– Complaint from December 23, 2023
Haven’t liked Truist since they became Truist. They treat me like a criminal when I try to withdraw money. They shut my debit card down for a $29 charge they thought was fraudulent. Gave me a temp card 2 days before I was travelling for Thanksgiving, it didn’t have a chip, it didn’t work at their own ATM’s, what a pain. Bank person told me new card would come but not same PIN. I received new card, but no PIN. Was on hold FOREVER! Got sick of it. Tried my old PIN one day and it worked. Branch employees don’t even know how it works! It takes way too long for them to update your balance. When it was Sun Trust the balance I had texted to me at 6am was the actual balance. Truist NEVER has it correct.
– Review from December 18, 2023
Positive Feedback
My credit profile has been bad, until the last 2 years. I did improve my situation, went from a credit score of 538 to 737. I moved to Florida back in March 2021 and bought the house I was renting in October 2021. I decided it was time to ditch the bank I have in Michigan. Granted, they are great, but I did not desire to go with Wells Fargo, Bank of America, or Chase, as sometimes the big banks lose vision on who their most important customer base is. Truist seemed logical. They are where I am at and they have an established reputation from SunTrust and BB&T and they support the LGBT community in the southern communities, which is vitally important to me.
So, I first applied for a credit card. I mean, honestly, I have been declined for a credit card from all of them so how would Truist be any different? They so much were. To my astonishment, they approved me and the limit was set a shocking amount – $ 4500. I went ahead and opened a checking and savings account which was seamless. Then I felt emboldened, why not open a 2nd credit card with with Truist? The worse they can say is “NO”. They didn’t. They mirrored the 2nd approval from the first, so now I have two credit cards with $ 4500 limits each. It means that I will be closing out smaller limit cards and be content with what Truist has offered. Life is about simplifying and Truist seems to helped with this. Making things easier from 2 levels seem to work for me. My bank is now local, where I can walk in and talk to local representatives if I should need it and have credit cards with a local bank just seems logical and better on many levels.
– Review from March 24, 2022
How often we criticize, how seldom we praise. Such is not the case with Karen **. She was so helpful and patient in helping me set up my online mobile app for my Truist banking accounts. My technical skills are only fair but nonetheless Karen walked me through everything that was required. I would have to assume that Karen is a highly valued employee of your fine company. I thought you might appreciate this complimentary feedback. I have been a customer since 2011.
– Review from September 30, 2020
