Blackbaud Merchant Services Payment Processing
Blackbaud is a software and merchant account provider that specializes in solutions for nonprofit organizations. Its payment solutions allow merchants to process credit card and ACH payments. Founded in 1981, the company has grown from a simple computerized billing service into one of the largest all-in-one solutions available for charities. Blackbaud utilizes Chase Merchant Services, Wells Fargo, and First Data Canada for its backend processing. As of 2022, Blackbaud has integrated Paypal and Venmo payments into its services.
Blackbaud Location and Ownership
Blackbaud is headquartered at 65 Fairchild Street Charleston, SC. The company’s payment processing service is called Blackbaud Merchant Services and will be the primary focus of this review. Michael Gianoni is listed as the president and CEO of Blackbaud.
Blackbaud Merchant Services Review Table of Contents
- Costs & Contract: Blackbaud offers a month-to-month merchant account contract with no early termination fee and a flat rate for all transactions.
- Complaints & Service: Blackbaud has received more than 10 public complaints.
- BBB Rating: Blackbaud has an “A-” rating with the Better Business Bureau and has received 19 complaints and 9 reviews in the past 3 years.
- Sales & Marketing: Blackbaud does not appear to hire independent sales agents and has received very few complaints about its sales practices.