Blackbaud Overview
Payment Processing for Non-Profits
Blackbaud (blackbaud.com/BBMS/) is a software and merchant account provider that specializes in solutions for nonprofit organizations. Founded in 1981, the company has grown from a simple computerized billing service into one of the largest all-in-one solutions available for charities. Blackbaud utilizes Chase Paymentech, Wells Fargo, and First Data Canada for its backend processing
Blackbaud Location and Ownership
Blackbaud is headquartered at 2000 Daniel Island Dr, Charleston, South Carolina 29492. The company’s payment processing service is called Blackbaud Merchant Services and will be the primary focus of this review. Michael Gianoni is listed as the president and CEO of Blackbaud.
Blackbaud Merchant Services Review Table of Contents
- Costs & Contract: Blackbaud offers a month-to-month merchant account contract with no early termination fee.
- Complaints & Service: Blackbaud has received fewer than 10 public complaints.
- BBB Rating: Blackbaud has an “A+” rating with the Better Business Bureau and has received six complaints in the past three years.
- Sales & Marketing: Blackbaud does not appear to hire independent sales agents and has received very few complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Blackbaud
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Our Opinion of Blackbaud
A Good Choice for Non-Profits
Blackbaud appears to be a solid merchant services provider according to all available information. The company has received positive feedback from medium-to-large nonprofits for its wide variety of features and customizable solutions, but it has rigid and fairly expensive pricing that may not appeal to smaller nonprofits or very large organizations. We will continue to monitor feedback about the company to determine whether its grade will improve or worsen, but for now it is a reliable payment processor for established nonprofits.
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About Phillip Parker
Phillip Parker is a former merchant services sales agent who believes the industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. He created this website to help you avoid the bad players, save money on fees, and to get peace of mind with your merchant account. If you would like to help support his work, learn more about our cost reduction service. We can evaluate your statement, tell you exactly how much you're overpaying, and then help you dramatically reduce your fees with your current credit card processor. Looking to switch instead? See our list of the best merchant account providers.
Schedule a Consultation with Phillip
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Phillip:
Thank you very much for your review of Blackbaud Merchant Services. As the Payment Business product marketing manager, I wanted to reach out and let you know that we don’t charge an early termination fee. Clients can come and go as they wish without penalty.
Please don’t hesitate to let me know if you have any questions or if there’s any other information that you need.
Best regards,
Kendra DeWitt
Product Marketing Manager, Payment Business
Blackbaud, Inc.
[email protected] | blackbaud.com