Blackbaud Overview
Blackbaud May Have Overcharged You
If you accepted credit cards through Blackbaud or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.
Payment Processing for Non-Profits
Blackbaud is a software and merchant account provider that specializes in solutions for nonprofit organizations. Founded in 1981, the company has grown from a simple computerized billing service into one of the largest all-in-one solutions available for charities. Blackbaud utilizes Chase Merchant Services, Wells Fargo, and First Data Canada for its backend processing
Blackbaud Location and Ownership
Blackbaud is headquartered at 65 Fairchild Street Charleston, SC. The company’s payment processing service is called Blackbaud Merchant Services and will be the primary focus of this review. Michael Gianoni is listed as the president and CEO of Blackbaud.
Blackbaud Merchant Services Review Table of Contents
- Costs & Contract: Blackbaud offers a month-to-month merchant account contract with no early termination fee and a flat-rate for all transactions.
- Complaints & Service: Blackbaud has received fewer than 10 public complaints.
- BBB Rating: Blackbaud has an “A+” rating with the Better Business Bureau and has received 9 complaints and 3 reviews in the past 3 years.
- Sales & Marketing: Blackbaud does not appear to hire independent sales agents and has received very few complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Blackbaud
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About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services
I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.
From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.
Phillip:
Thank you very much for your review of Blackbaud Merchant Services. As the Payment Business product marketing manager, I wanted to reach out and let you know that we don’t charge an early termination fee. Clients can come and go as they wish without penalty.
Please don’t hesitate to let me know if you have any questions or if there’s any other information that you need.
Best regards,
Kendra DeWitt
Product Marketing Manager, Payment Business
Blackbaud, Inc.
[email protected] | blackbaud.com