Blackbaud Overview
Payment Processing for Non-Profits
Blackbaud (blackbaud.com/BBMS/) is a software and merchant account provider that specializes in solutions for nonprofit organizations. Founded in 1981, the company has grown from a simple computerized billing service into one of the largest all-in-one solutions available for charities. Blackbaud utilizes Chase Paymentech, Wells Fargo, and First Data Canada for its backend processing
Blackbaud Location and Ownership
Blackbaud is headquartered at 2000 Daniel Island Dr, Charleston, South Carolina 29492. The company’s payment processing service is called Blackbaud Merchant Services and will be the primary focus of this review. Michael Gianoni is listed as the president and CEO of Blackbaud.
Blackbaud Merchant Services Review Table of Contents
- Costs & Contract: Blackbaud offers a month-to-month merchant account contract with no early termination fee.
- Complaints & Service: Blackbaud has received fewer than 10 public complaints.
- BBB Rating: Blackbaud has an “A+” rating with the Better Business Bureau and has received six complaints in the past three years.
- Sales & Marketing: Blackbaud does not appear to hire independent sales agents and has received very few complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Blackbaud
Blackbaud Statement Analyzer
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Our Opinion of Blackbaud
A Good Choice for Non-Profits
Blackbaud appears to be a solid merchant services provider according to all available information. The company has received positive feedback from medium-to-large nonprofits for its wide variety of features and customizable solutions, but it has rigid and fairly expensive pricing that may not appeal to smaller nonprofits or very large organizations. We will continue to monitor feedback about the company to determine whether its grade will improve or worsen, but for now it is a reliable payment processor for established nonprofits.
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About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
My Qualifications
I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so decided to build this website to help you research which providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. Simply scroll to the top of the page to find the search bar. You can also message me if you need any guidance.
Need help understanding your rates and fees? Submit a recent statement and I'll take a look at it for free.
Phillip:
Thank you very much for your review of Blackbaud Merchant Services. As the Payment Business product marketing manager, I wanted to reach out and let you know that we don’t charge an early termination fee. Clients can come and go as they wish without penalty.
Please don’t hesitate to let me know if you have any questions or if there’s any other information that you need.
Best regards,
Kendra DeWitt
Product Marketing Manager, Payment Business
Blackbaud, Inc.
[email protected] | blackbaud.com