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Bravo Payment Systems: Card Processing Reviews & Complaints
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Bravo Payment Systems is a merchant account provider that specializes in traditional debit and credit card processing solutions as well as mobile and e-commerce payments. as a reseller of First Data / Fiserv and TSYS.
Before we dive in, here’s a short summary of what we’ll cover:
- Bravo Payment Systems’ various payment processing services.
- There is little information about BPS’ contract, but it’s possible it’s similar to that of First Data/Fiserv.
- There are very few complaints about the company.
Location & Ownership
According to a message we received from Bravo Payment Systems, Randy Maizi is the owner of the company. Bravo Payment Systems is a registered ISO/MSP of Wells Fargo Bank, NA, Concord, California, and Woodforest National Bank. The company is headquartered at 34119 W. 12 Mile Rd. Suite 201, Farmington Hills, MI 48331.
Table of Contents
Bravo Payment Systems Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We have found only 1 negative Bravo Payment Systems review, and this complaint does not accuse the company of being a ripoff or a scam. In this lone complaint, the client claims to have ordered a second credit card terminal from the company which they never received. According to the complainant, the terminal was paid for and the amount paid was never refunded. It is unknown whether this client received a resolution to the issue. Although this is clearly a negative experience, the fact that it is the only public complaint lodged against Bravo Payment Systems reflects positively on the company. If you have your own Bravo Payment Systems review to make, please do so in the comments below.
Bravo Payment Systems Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Bravo Payment Systems. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Bravo Payment Systems Customer Support Options
According to its website, Bravo Payment Systems offers live phone support (likely through First Data). The company’s support channels are not currently sufficient to qualify it as a top-rated payment processor for customer service.
Bravo Payment Systems Customer Service Numbers
- (866) 369-7088 – Toll-Free General Support
- (248) 409-1050 – Local Office
- (248) 530-7510 – Fax
Other Support Options
- Customer support form
Bravo Payment Systems Online Ratings
Here's How They Rate Online
The Better Business Bureau currently rates Bravo Payment Systems an “A+” and does not list the company as an accredited business. There are no complaints or reviews against the company. At this time, we agree with the BBB’s rating.
Bravo Payment Systems Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
Unknown Contract Terms
There is very little specific information to be found online regarding the standard Bravo Payment Systems contract. Bravo Payment Systems does not list its pricing on its website, and there are no client complaints that mention specific costs. The company is a reseller of First Data (Fiserv), which means that its standard contract may be very similar to the standard First Data contract.
First Data (Fiserv) offers a wide variety of contract terms and pricing plans, but its standard agreement is typically a multiyear contract with an early termination fee of $495, a monthly PCI compliance fee of $19.95, and tiered pricing. Businesses that process up to $50,000 each month will receive a swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19. Businesses whose monthly charges exceed $50,000 will receive a swiped rate of 2.29% plus $0.19 and a keyed-in rate of 3.29% plus $0.19. Another facet of these contracts are non-cancellable, long-term equipment leases through First Data Global Leasing.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Bravo Payment Systems also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. The company uses First Data Global Gateway to process transactions through virtual terminals. However, the exact pricing on either of those services is not disclosed. According to this pricing schedule, merchants will be charged rates determined under Schedule C of their Merchant Service Agreement. Exhibit A of the pricing schedule also reflects that a monthly payment gateway fee and set-up fee are assessed.
It is likely that Bravo Payment Systems has the freedom to alter these contract terms as it chooses, and Bravo’s pricing and fees will likely depend on a client’s business type as well as the agent setting up the account. Bravo’s contracts could either be very expensive or could potentially replicate the value offered by budget-friendly merchant accounts. If you have any knowledge of the standard Bravo Payment Systems contract, please share that information in the comment section below this review.
Bravo Payment Systems Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Unknown|
|Discloses All Important Terms||No|
Inside and Outside Sales Staff
Bravo Payment Systems appears to market its services primarily through a team of inside and outside sales agents. It is unclear at this time whether the company compensates its agents on an independent contractor basis or in a full-time, W-2 capacity. This is an important distinction because independent 1099 contractors are often paid purely on commission and receive little training. They are therefore often motivated to sign clients up for the most expensive contract terms possible, which typically results in a large number of merchant complaints. In this case, we are unable to locate any Bravo Payment Systems reviews that mention deception or nondisclosure by the company’s sales agents.
No Deceptive Quotes
In addition to this clean complaint history, we are unable to locate any “teaser” rates or false advertising on the company’s website. As a result, we will award the company an “A” in this category for the time being. If you suspect, however, that Bravo is overcharging you, you can double-check your monthly bill with a third-party statement audit.
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