Card Cutters Review: Fees, Comparisons, Complaints, & Lawsuits
An Agent of Allied Irish Bank
Founded in June 2009, Card Cutters is a merchant account provider that claims to serve over 3,000 retail, mobile, and e-commerce merchants in the UK and EU. Card Cutters is an agent of Allied Irish Bank (AIB) and likely uses it as its acquiring bank. In 2022, DNA Payments acquired Card Cutters.
Card Cutters Payment Processing
Card Cutters processes all major debit and credit cards for most business types. Their services include POS terminals, mobile payments, EMV card reader/swipers, fundraising services, and e-commerce solutions including online payments (from Epos Now, Zash ePOS, and Zettle).
Card Cutters Location & Ownership
Paul Edwards is the director of Card Cutters while Ian Shaw is listed as owner. The company lists a UK office at 38 Potter St, Worksop S80 2AQ, UK as well as an Ireland-based office at Coliemore House, Coliemore Road, Dalkey, Co Dublin.
Card Cutters Review Table of Contents
- Costs & Contract: Full documentation is unavailable, but Card Cutters seems to offer standard pricing and contract terms for the UK. The company also provides a MOTO and e-commerce gateway through Global Payments.
- Complaints & Service: Card Cutters complaints number less than 10 negative reviews.
- BBB Rating: Card Cutters does not have a profile with the Better Business Bureau at this time.
- Sales & Marketing: Card Cutters appears to hire independent sales agents but has not received any complaints about its sales tactics.
Card Cutters Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
As noted above, we are currently able to locate only 2 negative Card Cutters reviews, and neither review accuses the company of being a ripoff or a scam. One reviewer states that they found themselves locked in a four-year contract with Card Cutters, although they do not specify any details beyond this.
Card Cutters currently maintains a 5.0 out of 5 rating on Trustpilot UK based on 251 reviews. However, we are not inclined to factor a Trustpilot score heavily into our overall ratings due to their policy of allowing companies to purchase limited control of their profiles. All other third-party review sites offer similar praise for Card Cutters, but we cannot give weight to these reviews because they are not transparent about their methodology. Even though it is difficult to determine the veracity of most positive Card Cutters reviews, it is clear that the company has attracted a very low number of complaints. We therefore assign it an “A” in this section. If you have your own Card Cutter review to make, please do so in the comments below.
Card Cutters Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Card Cutters. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Card Cutters Customer Service Options
Card Cutters offers UK-based phone support during business hours as well as email customer support, which are our basic expectations of top-rated merchant accounts for great customer service.
We have located multiple Card Cutters customer service phone numbers:
01909 776532 – Card Cutters UK Customer Support
01652 3194 – Card Cutters Ireland Customer Support
Card Cutters also offers a customer support form on its website as well as the following customer service email addresses:
Card Cutters Online Ratings
Here's How They Rate Online
The Better Business Bureau does not maintain a profile for Card Cutters at this time. We therefore will not factor a BBB rating into this review.
Card Cutters Fees, Rates & Costs
A Closer Look at The Contract
|Swiped Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Virtual Terminal Rate||£0.12/€0.12 - £0.15/€0.15 Per Transaction|
|Payment Gateway Fee||£15/€15 - £25/€25 Per Month|
|Early Termination Fee||Undisclosed|
|PCI Compliance Fee||Undisclosed|
|Equipment Lease Terms||£9.99 or £24.99 Per Month|
We are currently able to find only scattered details about the standard Card Cutters contract. The company claims to offer interchange-plus pricing but previously advertised a rate of 0.9% on its homepage with no further explanation. It also states that it does not charge setup fees or authorization fees.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Card Cutters also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. Since the time of our last review, Card Cutters has revised its e-commerce offering by partnering with Global Payments. The company now offers 2 different e-commerce platforms, one which strictly provides a virtual terminal for MOTO accounts and another more comprehensive option for online payments.
The virtual terminal alone costs £15 or €15 per month depending on the native currency of the merchant. The first 100 transactions through the virtual terminal do not assess any added fees, however, any additional transactions are charged £0.15 or €0.15 thereafter.
Merchants seeking more comprehensive e-commerce services that facilitate both MOTO and online payments can select the Cart Cutters Ecommerce Inc. E-Terminal Plan. This plan costs £25 or €25 per month and provides a higher volume of 350 transactions without any added fees. Additional transactions are charged £0.12 or €0.12 thereafter.
In general, Card Cutters’s contract terms seem fairly standard for the UK, although whether or not it charges an early termination fee will determine whether it can compete with the cheapest merchant accounts. As of this review, we are unable to find any information about a possible cancellation fee from Card Cutters. We are also able to find only one Card Cutters complaint about its contract terms or pricing, which has resulted in an “A” for this category. If you have any knowledge of the standard Card Cutters contract (including any monthly minimum fees or early termination fees), please share that information in the comment section below this review. We also encourage merchants to check out our list of the providers of the best merchant accounts.
Card Cutters Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Outside Sales Team
Card Cutters appears to rely primarily on independent sales representatives and traditional advertising to market its services. The use of independent agents is commonly tied to high complaint rates within the credit card processing industry, but Card Cutters appears to defy this trend. We are currently unable to locate any Card Cutters reviews that mention deceptive tactics by the company’s sales team. In addition, Card Cutters has been promoting interchange-plus pricing, the most transparent pricing model available, since January 2015. This compares favorably to our list of best credit card processors.
Confusing Rate Quotes
Despite its commitment to interchange-plus pricing, the Card Cutters homepage advertised “Credit card rates only 0.9%” at the time of an earlier update. It’s unclear whether this was a flat rate quote or the company’s standard markup over interchange, but there was no further explanation of this quote. We consider this type of rate quoting to be deceptive because it could give merchants an unrealistic expectation of the rates they will pay. It’s likely that Card Cutters offers some pricing model involving this 0.9% figure, but merchants should never expect to receive an effective rate of 0.9%. The company has since removed this quote from its website, but you can ensure that other rates aren’t lurking in your contract with a third-party statement audit.
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