Centurion Payment Services Review: Fees, Complaints & Lawsuits

Centurion Payment Services Logo
5/5
full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating

How did they treat you? ▼

Payment Processing for Standard and High-Risk Merchants

Founded in 2012, Centurion Payment Services is a merchant account provider that serves both standard and high-risk businesses. Centurion Payment Services prominently advertises its ability to offer CBD merchant accounts as well as credit card processing for kratom, nutraceuticals, travel clubs, multi-level marketing (MLM), credit repair, adult, collections, gaming, fantasy sports, and more.

Centurion Payment Services Payment Processing

Centurion Payment Services processes all major debit and credit cards for most business types, including high-risk. Their services include EMV card readers and swipers, PCI compliance, and access to virtual terminals.

Centurion Payment Services Location & Ownership

Centurion Payment Services is headquartered at 7800 Congress Ave #206, Boca Raton, Florida 33487, and does not list its acquiring bank. Amit Alcalay is the president of Centurion Payment Services, while Michael Kleinman is listed as CEO.

Centurion Payment Services Review Table of Contents

  • Costs & Contract: Centurion Payment Services offers variable contract terms according to each business's type and processing history as well as credit and debit transactions between Visa and MasterCard.
  • Complaints & Service: Centurion Payment Services complaints number fewer than 10 on public complaints forums.
  • BBB Rating: Centurion Payment Services currently has no rating with the Better Business Bureau and has received 0 complaints in the last 3 years.
  • Sales & Marketing: Centurion Payment Services may hire independent sales agents, but it has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Centurion Payment Services
Centurion Payment Services payment processing
Centurion Payment Services offers standard payment processing services

Centurion Payment Services Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

No Public Complaints

We are unable to locate any negative Centurion Payment Services reviews, which is a good sign that the company isn’t a ripoff or a scam. Centurion Payment Services has been active for the better part of a decade, so it is a positive sign to see that it has maintained such a clean complaint record. We will interpret this lack of merchant complaints as evidence that the company is operating ethically. If you have your own Centurion Payment Services review to make, please do so in the comment section below.

Centurion Payment Services Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Centurion Payment Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Centurion Payment Services Customer Service Options

Centurion Payment Services provides a general phone number and claims to offer 24/7 customer support on its website.

We have located a single Centurion Payment Services customer service number:

(561) 221-CARD – General Customer Service

Centurion Payment Services also offers a dedicated email support address at [email protected] and a customer support form on its website.

This just barely meets the minimum level of service that we expect from top-rated payment processors for great customer service, but it appears to serve the company’s merchants well.

Centurion Payment Services Online Ratings

Here's How They Rate Online

Online Ratings Summary
Total Complaints 0
Resolved Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Clean Complaint Record

Centurion Payment Services currently does not have a rating from the Better Business Bureau and is not showing BBB accreditation. The company has not received any complaints since its profile was created in 2016. It also has not received any informal reviews to its BBB profile.

An “A” Performance

The BBB is currently withholding a rating because it “has not received a sufficient volume of requests for information” about Centurion Payment Services. Given the fact that the BBB’s profile for Centurion Payment Services has been active since 2016 and has not received any complaints in that time, we have adjusted the BBB’s rating according to our own criteria. Merchants should be aware that there are good reasons to be skeptical of the BBB’s rating system.

Centurion Payment Services Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Visa Debit Swiped Rate 0.80% + $0.15
Visa Debit Keyed-In Rate 1.65% + $0.15
Visa Credit Swiped Rate 1.51% + $0.10
Visa Credit Keyed-In Rate 1.80% + $0.10
MasterCard Debit Swiped Rate 1.05% + $0.15
MasterCard Debit Keyed-In Rate 1.60% + $0.15
MasterCard Credit Swiped Rate 1.58% + $0.10
MasterCard Credit Keyed-In Rate 1.89% + $0.10
CBD Rate 6.95% + $0.30
CBD Monthly Fee $35
Equipment Lease Terms Undisclosed

Variable Contract Terms

Centurion Payment Services dedicates an entire page on its website to its pricing structure. The company lists various rates for debit and credit transactions between Visa and Mastercard.

The company’s swipe rate for Visa debit transactions is advertised as 0.80% plus $0.15 while keyed-in rates for that same method are assessed at a rate of 1.65% plus $0.15. Credit transactions for Visa cards are given a swipe rate of 1.51% plus $0.10 and a keyed-in rate of 1.80% plus $0.10.

The company’s swipe rate for MasterCard debit transactions is advertised as 1.05% plus $0.15 while keyed-in rates for that same method are assessed at a rate of 1.60% plus $0.15. Credit transactions for MasterCard are given a swipe rate of 1.58% plus $0.10 and a keyed-in rate of 1.89% plus $0.10.

Despite listening to these specific rates, as an all-purpose payment processor, it’s likely that the company’s contract terms and interchange-plus markup could vary dramatically depending on each merchant’s business type, location, and processing history. Centurion Payment Services offers free credit card terminal installation, but it is possible that this “free equipment” offer comes with some strings attached. Merchants are advised to purchase their own equipment whenever possible to avoid getting locked into long-term, non-cancellable equipment leases.

High Risk, High Fees

High-risk merchants who sign up with Centurion Payment Services should expect to pay higher-than-average fees, and they may also be subject to cash reserves on their accounts. This is standard practice within the industry due to the elevated risk of chargebacks that many high-risk merchants pose. High-risk merchants can reduce their risk of fund holds and chargebacks by being open and transparent with Centurion Payment Services about their business type and product lineup from the start.

Centurion CBD Pricing

Centurion currently offers CBD merchants a per-transaction fee of 6.95% plus $0.30 and a monthly fee of $35. The company does not charge a setup fee or impose processing limits, and it does not require a cash reserve in many cases. Centurion can serve merchants who sell CBD vape products, but not those who sell CBD flower or pre-rolled products. Centurion’s CBD e-commerce solution is not compatible with Shopify, but it can be used with WooCommerce.

No Red Flags

We cannot find any Centurion Payment Services complaints related to the company’s pricing, and there’s no reason to believe that the company’s merchants are dissatisfied with their pricing at this time. The company’s transparent price structure also gives merchants insight into what Centurion Payment Services fees and rates they can expect and how their business type can affect pricing. It is possible that Centurion Payment Services offers a wide range of potential contract types, so merchants should understand how to spot undesirable terms in their contracts. We would also encourage merchants to check out our list of the providers of the best merchant accounts.

Centurion Payment Services Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside/Outside Team

Centurion Payment Services appears to rely on an in-house sales team, referral partners, and commission-based sales agents to market its services. Despite the fact that the company may employ independently contracted sales agents, we have not found any Centurion Payment Services reviews that mention deceptive conduct or misrepresented fees. We will therefore assume for the time being that the company’s sales approach is transparent and ethical. This compares favorably to our list of best credit card processors.

No Rate Quotes

Centurion Payment Services does not list any promotional rates or price guarantees on its website. However, the company does advertise on its website that it offers”the lowest rates in credit card processing, 100% guaranteed.” The company does offer interchange-plus pricing, which is the most transparent pricing model available, and it lists many of Visa/Mastercard/Discover’s base interchange rates for visitors to review. Given the fact that we have not found any allegations of misleading Centurion Payment Services rates quotes and that interchange-plus pricing is as transparent as it gets, it appears that the company is generally straightforward about its pricing and fees despite the bold aforementioned claim.

If you suspect that a Centurion Payment Services sales agent has misled you about your rates, you can double-check your monthly bill with a third-party statement audit.

Our Centurion Payment Services Review Summary

Our Final Thoughts

A Solid Option for Most Merchants

Centurion Payment Services rates as a reliable merchant services provider according to our rating criteria. The company enjoys a clean complaint record and is able to serve both standard and high-risk merchants. However, merchants should be aware that we have not found detailed information about the company’s pricing and fees. We will continue to monitor the company and update this review as needed. For now, merchants should be sure to compare Centurion Payment Services’ pricing to that offered by other top-rated high-risk payment processors.

If you found this article helpful, please share it!

Testimonials & Complaints

How Did Centurion Payment Services Treat You?

Tell Us How They Treated You

Sharing your experience influences our rating and helps other business owners make informed decisions. Please take a moment to tell us if they are serving you well. Your email address will never be published, shared or sold. We only use it to authenticate that you are a real person and, if you select the option for it, to let you know if someone replies to your comment. Required fields are marked *

Comments must contain details about your experience. Please do not use ALL CAPS. Self-promotion, marketing content, or contact information of any kind will not be published. By submitting a comment, you are agreeing to our Comment Policy

Copyright

Copyright © 2024 CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.