Centurion Payment Services Review

Centurion Payment Services Overview

Centurion Payment Services May Have Overcharged You

If you accepted credit cards through Centurion Payment Services or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.

Payment Processing for Standard and High Risk Merchants

Founded in 2012, Centurion Payment Services is a merchant account provider that serves both standard and high risk businesses. Centurion Payment Services prominently advertises its ability to offer CBD merchant accounts as well as credit card processing for kratom, nutraceuticals, travel clubs, multi-level marketing (MLM), credit repair, adult, collections, gaming, fantasy sports, and more.

Centurion Payment Services Location and Ownership

Centurion Payment Services is headquartered at 7800 Congress Ave #206, Boca Raton, Florida 33487, and does not list its acquiring bank. Amit Alcalay is the president of Centurion Payment Services.

Centurion Payment Services Review Table of Contents

  • Costs & Contract: Centurion Payment Services offers variable contract terms according to each business’s type and processing history as well as credit and debit transactions between Visa and MasterCard.
  • Complaints & Service: Centurion Payment Services has received fewer than 10 public complaints.
  • BBB Rating: Centurion Payment Services currently does not have a rating with the Better Business Bureau and has received 0 complaints in the last three years.
  • Sales & Marketing: Centurion Payment Services may hire independent sales agents, but it has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Centurion Payment Services
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Products & Services Offered

  • Credit and debit card processing
  • Online payment gateway
  • Virtual terminal
  • PCI compliance training

Types of Businesses Served

  • Retail
  • E-commerce
  • High risk
  • CBD

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Centurion Payment Services Rates, Fees, and Costs

Key Points

Visa Debit Swiped Rate 0.80% + $0.15
Visa Debit Keyed-In Rate 1.65% + $0.15
Visa Credit Swiped Rate 1.51% + $0.10
Visa Credit Keyed-In Rate 1.80% + $0.10
MasterCard Debit Swiped Rate 1.05% + $0.15
MasterCard Debit Keyed-In Rate 1.60% + $0.15
MasterCard Credit Swiped Rate 1.58% + $0.10
MasterCard Credit Keyed-In Rate 1.89% + $0.10
CBD Rate 6.95% + $0.30
CBD Monthly Fee $35
Equipment Lease Terms Undisclosed

Variable Contract Terms

Centurion Payment Services dedicates an entire page on its website to its pricing structure. The company lists various rates for debit and credit transactions between Visa and Mastercard.

The company’s swipe rate for Visa debit transactions is advertised as 0.80% plus $0.15 while keyed-in rates for that same method are assessed at a rate of 1.65% plus $0.15. Credit transactions for Visa cards are given a swipe rate of 1.51% plus $0.10 and a keyed-in rate of 1.80% plus $0.10.

The company’s swipe rate for MasterCard debit transactions is advertised as 1.05% plus $0.15 while keyed-in rates for that same method are assessed at a rate of 1.60% plus $0.15. Credit transactions for MasterCard are given a swipe rate of 1.58% plus $0.10 and a keyed-in rate of 1.89% plus $0.10.

Despite listening to these specific rates, as an all-purpose payment processor, it’s likely that the company’s contract terms and interchange-plus markup could vary dramatically depending on each merchant’s business type, location, and processing history. Centurion Payment Services offers free credit card terminal installation, but it is possible that this “free equipment” offer comes with some strings attached. Merchants are advised to purchase their own equipment whenever possible to avoid getting locked into long-term, non-cancellable equipment leases.

High Risk, High Fees

High risk merchants who sign up with Centurion Payment Services should expect to pay higher-than-average fees, and they may also be subject to cash reserves on their accounts. This is standard practice within the industry due to the elevated risk of chargebacks that many high risk merchants pose. High risk merchants can reduce their risk of fund holds and chargebacks by being open and transparent with Centurion Payment Services about their business type and product lineup from the start.

Centurion CBD Pricing

Centurion currently offers CBD merchants a per-transaction fee of 6.95% plus $0.30 and a monthly fee of $35. The company does not charge a setup fee or impose processing limits, and it does not require a cash reserve in many cases. Centurion can serve merchants who sell CBD vape products, but not those who sell CBD flower or pre-rolled products. Centurion’s CBD e-commerce solution is not compatible with Shopify, but it can be used with WooCommerce.

No Red Flags

We cannot find any Centurion Payment Services complaints related to the company’s pricing, and there’s no reason to believe that the company’s merchants are dissatisfied with their pricing at this time. The company’s transparent price structure also gives merchants insight into what fees and rates they can expect and how their business type can affect pricing. It is possible that Centurion Payment Services offers a wide range of potential contract types, so merchants should understand how to spot undesirable terms in their contracts.

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Response from Centurion Payment Services

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Centurion Payment Services Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

No Public Complaints

We are unable to locate any negative Centurion Payment Services reviews, which is a good sign that the company isn’t a ripoff or a scam. Centurion Payment Services has been active for the better part of a decade, so it is a positive sign to see that it has maintained such a clean complaint record. We will interpret this lack of merchant complaints as evidence that the company is operating ethically.

Centurion Payment Services Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Centurion Payment Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Centurion Payment Services Support Options

Centurion Payment Services provides a general phone number and claims to offer 24/7 customer support on its website. This just barely meets the minimum level of service that we expect from top-rated payment processors for great customer service, but it appears to serve the company’s merchants well.

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Response from Centurion Payment Services

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Centurion Payment Services BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Clean Complaint Record

Centurion Payment Services currently does not have a rating from the Better Business Bureau and is not showing BBB accreditation. The company has not received any complaints since its profile was created in 2016. It also has not received any informal reviews to its BBB profile.

An “A” Performance

The BBB is currently withholding a rating because it “has not received a sufficient volume of requests for information” about Centurion Payment Services. Given the fact that the BBB’s profile for Centurion Payment Services has been active since 2016 and has not received any complaints in that time, we have adjusted the BBB’s rating according to our own criteria. Merchants should be aware that there are good reasons to be skeptical of the BBB’s rating system.

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Response from Centurion Payment Services

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside/Outside Team

Centurion Payment Services appears to rely on an in-house sales team, referral partners, and commission-based sales agents to market its services. Despite the fact that the company may employ independently contracted sales agents, we have not found any Centurion Payment Services sales complaints that mention deceptive conduct or misrepresented fees. We will therefore assume for the time being that the company’s sales approach is transparent and ethical.

No Rate Quotes

Centurion Payment Services does not list any promotional rates or price guarantees on its website. However, the company does advertise on its website that it offers”the lowest rates in credit card processing, 100% guaranteed.” The company does offer interchange-plus pricing, which is the most transparent pricing model available, and it lists many of Visa/Mastercard/Discover’s base interchange rates for visitors to review. Given the fact that we have not found any allegations of misleading rate quotes and that interchange-plus pricing is as transparent as it gets, it appears that the company is generally straightforward about its pricing and fees despite the bold aforementioned claim.

If you suspect that a Centurion Payment Services sales agent has misled you about your rates, you can double-check your monthly bill with a third-party statement audit.

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Response from Centurion Payment Services

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Centurion Payment Services Logo

Our Opinion of Centurion Payment Services

A Solid Option for Most Merchants

Centurion Payment Services rates as a reliable merchant services provider according to our rating criteria. The company enjoys a clean complaint record and is able to serve both standard and high risk merchants. However, merchants should be aware that we have not found detailed information about the company’s pricing and fees. We will continue to monitor the company and update this review as needed. For now, merchants should be sure to compare Centurion Payment Services’ pricing to that offered by other top-rated high risk payment processors.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,156,834 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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