ChargeToday Credit Card Processing Reviews & Complaints

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How did they treat you? ▼

Pros & Cons
Pros: Cons:
Mobile-friendly: For non-traditional locations. Higher fees: Compared to alternatives.
Ubiquitous: Accepted almost everywhere. Scalability limited: Not for growing businesses.
Easy setup: Simple for businesses. Less support: Limited customer service.
Boosts sales: More payment options. Technological issues: Mobile device reliability.
Aesthetic appeal: Sleek, modern presentation. Complexity: Variable rates, multiple factors.
Predictable fees: Flat-rate structure. Non-transparent: Fee breakdown unclear.

Company Overview

ChargeToday is a merchant account provider headquartered in Daytona Beach, Florida. ChargeToday is a reseller of Cynergy Data contracts and appears to also be a sub-ISO of PowerPay. In February 2022, ChargeToday formed a partnership with @Pay, a buy-now-pay-later platform.

ChargeToday Payment Processing

ChargeToday processes most major payment methods, including Apple Pay, Google Pay, Samsung Pay, and most major debit and credit cards. They offer Clover retail and POS systems, payment gateways such as NMI and Authorize.Net, and other e-commerce solutions (though it is unclear what kind).

Online Payment Processing from ChargeToday

An important service ChargeToday provides is online payment processing. This service enables businesses to accept payments from customers through their websites. It integrates with various e-commerce platforms and shopping carts, allowing businesses to process online transactions efficiently.

Point of Sale Systems by ChargeToday

ChargeToday also provides point of sale (POS) systems. This service includes hardware and software that allow businesses to process in-person transactions. The POS systems accept different forms of payment, including credit and debit cards and mobile wallet payments.

ChargeToday's Mobile Payment Processing

ChargeToday offers mobile payment processing solutions, which allow businesses to accept card payments using mobile devices. This feature is particularly beneficial for businesses that operate on the move, such as food trucks, outdoor markets, or trade shows.

ChargeToday payment processing
ChargeToday appears to offer basic payment processing services

ChargeToday Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Total

Currently, only a single negative ChargeToday review is accessible online, not implicating the company in any scams or ripoff schemes. This review, over five years old, cites unauthorized fees and inadequate customer service. However, due to its age, this isolated complaint doesn’t significantly impact ChargeToday’s overall reputation. If you have experiences with ChargeToday, feel free to share your review in our comments section below.

ChargeToday Lawsuits and Fines

No class-action lawsuits or FTC complaints have been found against ChargeToday. Clients seeking resolutions outside of litigation are advised to consider reporting to relevant supervisory organizations.

ChargeToday Customer Support Options

ChargeToday’s website mentions phone and live chat support. However, it’s not explicitly clear if these support channels are directly managed by ChargeToday or their partner, Cynergy Data. This uncertainty may affect the perceived effectiveness of their customer support.

ChargeToday Customer Service Number

  • (888) 290-0073 – Toll-Free General Customer Service

Other Support Options

  • Live chat

This content aims to offer an unbiased overview of ChargeToday, incorporating keyphrases like “reviews,” “complaints,” and “customer service” to improve SEO and assist individuals researching the company.

ChargeToday Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No Longer Accredited

ChargeToday was formerly an accredited business with the Better Business Bureau, but it no longer is. In fact, the BBB is listing there is no BBB account for the company anymore.

ChargeToday Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Processing Rates Variable
Cancellation Penalties Yes
Monthly & Annual Fees Likely
Equipment Lease Terms Yes

ChargeToday Contract Terms

The standard ChargeToday contract, linked below, outlines a three-year term with automatic renewal for additional one-year periods and includes a $250 early termination fee. The contract form has designated areas for detailing PCI Compliance fees, monthly minimum fees, and various other charges, though these sections appear blank in the provided document. Currently, there are no specific complaints about ChargeToday’s contract terms available, suggesting a lack of widespread issues. However, merchants are encouraged to thoroughly review their agreements before finalizing. Considering the available contract details and absence of negative feedback regarding rates and fees, ChargeToday receives a “B” rating in this area. View the ChargeToday Merchant Agreement.

We also encourage business owners to review our compilation of the best merchant accounts to find options that may better suit their business needs.

ChargeToday Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

Outside Sales Team

ChargeToday partners with banks, associations, and independent sales agents to market its services. The use of independent sales agents is often linked to high complaint rates among merchants, but we are currently unable to locate any ChargeToday reviews that accuse the company’s sales agents of unethical behavior. In addition, ChargeToday does not appear to engage in any deceptive advertising strategies in its official materials.

This compares favorably to our list of best credit card processors.

Our ChargeToday Review Summary

Our Final Thoughts

ChargeToday rates as a reliable credit card processing provider according to our rating system. The company has garnered very few complaints online, which is a positive indicator of its service quality and customer satisfaction. ChargeToday appears to offer average contract terms through its affiliation with Cynergy Data, suggesting a standard level of service and pricing that could be suitable for many merchants. However, without more complete information about its contract terms, it’s challenging to provide a comprehensive assessment of its overall value proposition.

It’s also important to note that the current status of ChargeToday is unclear, which may be a cause for concern for potential clients. Businesses considering ChargeToday should exercise caution and conduct thorough due diligence, potentially seeking alternative options if any uncertainty remains. As we continue to gather more detailed information and monitor client feedback, ChargeToday’s overall rating may be subject to change. For now, while it shows promise, merchants are advised to explore other highly rated providers to ensure they secure the best possible terms and support for their credit card processing needs.

Location & Ownership

ChargeToday is a registered ISO/MSP of BMO Harris Bank, N.A., in Chicago, Illinois, and is located at 1500 Beville Road, Suite 606, Daytona Beach, Florida 32114. Glen Kaplan is listed as the founder and CEO of ChargeToday.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did ChargeToday Treat You?

1 User Reviews

  • Ryker Suzanne

    I’ve been using ChargeToday for a while now, and I must say, it’s been a game-changer for my business. With seamless payment processing and a user-friendly interface, managing transactions has never been easier. The platform’s security features give me peace of mind knowing my customers’ data is safe. From the start, their customer support team impressed me with their responsiveness and willingness to assist. ChargeToday has streamlined my payment operations, allowing me to focus on growing my business. I appreciate the detailed reporting tools that help me keep track of sales and analyze trends effortlessly. It’s evident that ChargeToday values its customers and is dedicated to providing a top-notch service. I highly recommend ChargeToday to any business looking to enhance their payment processing experience.

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