Overview

ChargeToday (chargetoday.com) is a merchant account provider headquartered in Daytona Beach, Florida. ChargeToday is a reseller of Cynergy Data contracts and appears to also be a sub-ISO of PowerPay. ChargeToday is a registered ISO/MSP of BMO Harris Bank, N.A., in Chicago, Illinois, and is located at 1500 Beville Road, Suite 606, Daytona Beach, Florida 32114. Glen Kaplan is listed as the founder and CEO of ChargeToday.

Key Points

  • Sales & Marketing: ChargeToday does not engage in misleading sales tactics and has not received complaints about its sales team.
  • Costs & Contract: ChargeToday appears to offer a standard contract through Cynergy Data with variable terms.
  • Complaints & Service: ChargeToday has not received any recent public complaints.
  • BBB Rating: ChargeToday maintains an “A+” rating with the Better Business Bureau and hasn’t received any complaints in the past three years.
  • Rates & Fees: How Merchants Got The Best Rates With ChargeToday

ChargeToday Products and Services

  • Debit and credit card processing
  • POS equipment
  • Online payment gateway
  • ATM placement
  • ACH processing
  • Secure, customizable API

Industries

  • Retail
  • MOTO
  • E-commerce
  • Mobile
  • International
a

Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

ChargeToday partners with banks, associations, and independent sales agents to market its services. The use of independent sales agents is often linked to high complaint rates among merchants, but we are currently unable to locate any ChargeToday reviews that accuse the company’s sales agents of unethical behavior. In addition, ChargeToday does not appear to engage in any deceptive advertising strategies in its official materials. We will therefore award the company an “A” rating in this section.

b

Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee $250
PCI Compliance Fee Variable
Equipment Lease Terms Variable

The standard ChargeToday contract (available below) is a three-year agreement with automatic one-year renewal and a $250 early termination fee. The application provides spaces for sales agents to list PCI Compliance fees, monthly minimum fees, and other fees, but these spaces are blank in the document we have located. We cannot find any complaints that mention specific ChargeToday contract terms at this time, so merchants are advised to carefully read their merchant agreements before signing. Given the information we are able to verify about ChargeToday’s contract and the lack of merchant complaints about the company’s rates and fees, we are assigning the company a “B” in this category. See the ChargeToday Merchant Agreement.

a

Complaints & Service

Key Points - Complaints & Service

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

We are currently able to locate only one ChargeToday complaint online, and this complaint does not accuse the company of being a ripoff or a scam. Filed more than five years ago, the negative review mentions unauthorized fees and poor customer service. Given its age, this complaint is not a major factor in the company’s score at this time. The company’s website lists dedicated phone support and email support contact information, although it is unclear at this time whether these lines of communication are serviced by ChargeToday or Cynergy Data. Overall, the company has a very low complaint rate and therefore scores well in this category.

a

BBB

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

ChargeToday is an accredited business with the Better Business Bureau. As of this update, the company has an “A+” rating with the BBB and has had zero complaints filed against it in the last 36 months. It also has not received any negative informal reviews, although it should be noted that these reviews are not subject to verification by the BBB. It is our belief that “A+” ratings should be reserved for companies with clean complaint records, and we therefore agree with the BBB’s rating.

ChargeToday Logo

ChargeToday Bottom Line

ChargeToday rates as a reliable merchant services provider according to our rating system. The company has very few complaints online and appears to offer average contract terms through Cynergy Data. ChargeToday’s overall rating is subject to change once we have more complete information about its contract terms.

Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.

Schedule a Consultation with Phillip

No Reviews Yet Leave Your Review Below

Leave a Review

Your email address will not be published. Required fields are marked *