November 30, 2017 By Phillip Parker

ChargeToday Review

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Overall Rating

Rated 4.8 out of 5.

Category Breakdown

Overview

UPDATE 11/30/2017: The ChargeToday website is currently inaccessible, and the most recent evidence that it was active dates from October 2016. It therefore seems likely that the company has rebranded or gone out of business. If you have any information about the current status of ChargeToday, please share it in the comment section below this review.

ChargeToday (chargetoday.com) is a merchant account provider headquartered in Daytona Beach, Florida. ChargeToday is a reseller of Cynergy Data contracts and appears to also be a sub-ISO of PowerPay. ChargeToday is a registered ISO/MSP of BMO Harris Bank, N.A., in Chicago, Illinois, and is located at 1500 Beville Road, Suite 606, Daytona Beach, Florida 32114. Glen Kaplan is listed as the founder and CEO of ChargeToday.

Key Points

Sales & Marketing: ChargeToday does not engage in misleading sales tactics and has not received complaints about its sales team.
Costs & Contract: ChargeToday appears to offer a standard contract through Cynergy Data with variable terms.
Complaints & Service: ChargeToday has not received any recent public complaints.
BBB Rating: ChargeToday maintains an “A+” rating with the Better Business Bureau and hasn’t received any complaints in the past three years.
Rates & Fees: How Merchants Got The Best Rates With ChargeToday

ChargeToday Products and Services

Debit and credit card processing
POS equipment
Online payment gateway
ATM placement
ACH processing
Secure, customizable API

Industries

Retail
MOTO
E-commerce
Mobile
International

Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers	Yes
Advertises Deceptive Rates	No
Discloses All Important Terms	No

ChargeToday partners with banks, associations, and independent sales agents to market its services. The use of independent sales agents is often linked to high complaint rates among merchants, but we are currently unable to locate any ChargeToday reviews that accuse the company’s sales agents of unethical behavior. In addition, ChargeToday does not appear to engage in any deceptive advertising strategies in its official materials. We will therefore award the company an “A” rating in this section.

Costs & Contract

Key Points - Costs & Contract

Swiped Rate	Variable
Keyed-in Rate	Variable
Early Termination Fee	$250
PCI Compliance Fee	Variable
Equipment Lease Terms	Variable

The standard ChargeToday contract (available below) is a three-year agreement with automatic one-year renewal and a $250 early termination fee. The application provides spaces for sales agents to list PCI Compliance fees, monthly minimum fees, and other fees, but these spaces are blank in the document we have located. We cannot find any complaints that mention specific ChargeToday contract terms at this time, so merchants are advised to carefully read their merchant agreements before signing. Given the information we are able to verify about ChargeToday’s contract and the lack of merchant complaints about the company’s rates and fees, we are assigning the company a “B” in this category. See the ChargeToday Merchant Agreement.

Complaints & Service

Key Points - Complaints & Service

Total Online Complaints	<10
Live Customer Support	Yes
Most Common Complaint	N/A

We are currently able to locate only one ChargeToday complaint online, and this complaint does not accuse the company of being a ripoff or a scam. Filed more than five years ago, the negative review mentions unauthorized fees and poor customer service. Given its age, this complaint is not a major factor in the company’s score at this time. The company’s website lists dedicated phone support and email support contact information, although it is unclear at this time whether these lines of communication are serviced by ChargeToday or Cynergy Data. Overall, the company has a very low complaint rate and therefore scores well in this category.

BBB

Key Points - BBB

Product & Service Complaints	0
Billing & Collection Complaints	0
Advertising & Sales Complaints	0
Guarantee & Warranty Complaints	0
Delivery Complaints	0

ChargeToday is an accredited business with the Better Business Bureau. As of this update, the company has an “A+” rating with the BBB and has had zero complaints filed against it in the last 36 months. It also has not received any negative informal reviews, although it should be noted that these reviews are not subject to verification by the BBB. It is our belief that “A+” ratings should be reserved for companies with clean complaint records, and we therefore agree with the BBB’s rating.

ChargeToday Bottom Line

ChargeToday rates as a reliable merchant services provider according to our rating system. The company has very few complaints online and appears to offer average contract terms through Cynergy Data. ChargeToday’s overall rating is subject to change once we have more complete information about its contract terms.

About Phillip Parker

Hi, I’m Phillip Parker and I believe that the merchant account industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. I created this website to help you avoid the bad players, save money on fees, and get peace of mind with your merchant account. If you would like to help support my work, check out my cost analysis service. I can evaluate your statement and tell you exactly how much you're overpaying for your merchant account. Get more information here.

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Hello, and thank you for visiting my website! I hope it is helping you better understand the complicated world of accepting credit and debit cards at your business. I created this site because I was tired of seeing small business owner getting ripped-off by high fees and tricked into shady contracts. It’s time to shed some light on this industry!

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ChargeToday Review

Overall Rating

Category Breakdown

Overview

ChargeToday Products and Services

Industries

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Sales & Marketing

Key Points - Sales & Marketing

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Costs & Contract

Key Points - Costs & Contract

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Complaints & Service

Key Points - Complaints & Service

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BBB

Key Points - BBB

ChargeToday Bottom Line

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