Connected.co Overview

Are you a decision maker with Connected.co? Claim this review.

A Full-Service Merchant Account Provider

Founded in 1998, Connected.co (connected.co) is a merchant account provider that specializes in serving high risk and hard-to-place business types. The company advertises that it can assist medical marijuana vendors with payment processing, but it does not explicitly state whether it can process credit card payment payments for marijuana and CBD merchants.

Connected.co Location and Ownership

Connected.co is headquartered at 520 Broadway, Santa Monica, California, and does not list its acquiring bank. JW Epply is the CEO of Connected.co.

Connected.co Review Table of Contents

  • Costs & Contract: Connected.co offers variable contract terms depending on each merchant’s business type, size, and processing history.
  • Complaints & Service: Connected.co has received fewer than 10 public complaints.
  • BBB Rating: Connected.co currently has an “A+” rating with the Better Business Bureau and has received zero complaints in the last three years.
  • Sales & Marketing: Connected.co hires independent sales agents but has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Connected.co

Connected.co Statement Analyzer

Find hidden fees, pricing errors, and overcharges in your Connected.co merchant account statement. Not with Connected.co? That's ok, we can find excessive fees in any credit card processing statement. We've already found $1,156,834 in hidden fees this year! Submit a recent statement to try it out for free!

  • Accepted file types: pdf, doc, docx, png, jpg, xls, xlxs.

Products & Services Offered

Types of Businesses Served

  • Retail
  • E-commerce
  • Nutraceuticals
  • Medical cannabis
  • High risk

Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.

Connected.co Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%+
Keyed-In Rate 1.00% - 4.99%+
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

Connected.co Contract Terms

There is no publicly available information about the standard Connected.co contract at this time. It is likely that the company customizes its pricing and terms according to each merchant’s business type, location, and processing history. The company’s wide range of preferred merchant types means that it could offer long-term equipment leases for certain merchants’ needs.

High Risk, High Fees

High risk payment processors tend to charge higher-than-average rates due to the increased risk of chargebacks in high risk industries. They may also enforce cash reserves to insulate themselves from fraud losses. High risk merchants should therefore expect to receive stricter contract terms when processing payments through Connected.co.

No Red Flags

The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific pricing. It is unlikely that Connected.co’s high risk pricing will be competitive with the cheapest merchant accounts.

Are you happy with your Connected.co fees? Tell us about them before your go!

Response from Connected.co

Are you a representative of Connected.co? Add your voice to this section for free!

Connected.co Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support No
Most Common Complaint N/A

No Public Complaints

We are currently unable to locate any Connected.co complaints that accuse the company of being a ripoff or a scam. This seems to indicate that Connected.co employs a proactive and available customer support team, as high risk processors typically receive more complaints than standard-risk processors.

Connected.co Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Connected.co. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Connected.co Customer Support Options

The Connected.co website provides general phone and email contact information but does not list a dedicated customer support number. We will award Connected.co an “A” rating in this category, but the company’s current customer support options do not qualify it as a top-rated customer service processor.

Do you have a complaint or testimonial about Connected.co? Make your voice heard before you go!

Response from Connected.co

Are you a representative of Connected.co? Add your voice to this section for free!

Connected.co BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Clean Complaint Record

Connected.co has an “A+” rating with the Better Business Bureau and has been BBB accredited since 2016. The company has not received any complaints in the past three years. It also has not received any informal reviews.

An “A” Performance

Given the company’s clear complaint record, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

How has Connected.co treated you? Tell us about it here!

Response from Connected.co

Are you a representative of Connected.co? Add your voice to this section for free!

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside/Outside Sales Team

Connected.co appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any Connected.co complaints that report unethical behavior by the company’s sales staff.

No Misleading Quotes

Connected.co does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that Connected.co is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

Did you get what you expected from Connected.co? Tell us why, or why not.

Response from Connected.co

Are you a representative of Connected.co? Add your voice to this section for free!

Connected.co Logo

Our Opinion of Connected.co

A Reliable Option for Most Merchants

According to all available information, Connected.co rates as a dependable merchant services provider. There is not a lot of specific information available about the company’s sales tactics or contract terms at this time, but its clean complaint record is a very positive sign. Even when dealing with companies that rate highly by our standards, we urge merchants to thoroughly examine the terms of any contract they are given and to compare its pricing to top-rated high risk processors.

We rely on your feedback about Connected.co to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

Get started right away! I've help businesses save $1,156,834 this year alone! Submit a recent statement and I'll take a look at it for free.

Submit a Statement

  • Accepted file types: jpg, png, pdf, xls, xlsx.

No Reviews Yet Leave Your Review for Connected.co Below

Leave a Review for Connected.co

Your email address will not be published. Required fields are marked *

Please do not use profanity or ALL CAPITAL LETTERS in your review. Reviews must provide a detailed account of your experience. By submitting a review or comment to CPO, you are agreeing to our Comment Policy.