Connected.co Reviews & Complaints

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5
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How did they treat you? ▼

A Full-Service Merchant Account Provider

Founded in 1998, Connected.co is a merchant account provider that specializes in serving high-risk and hard-to-place business types. The company advertises that it can assist medical marijuana vendors with payment processing, but it does not explicitly state whether it can process credit card payment payments for marijuana and CBD merchants.

Connected.co Payment Processing

Connected.co processes all major debit and credit cards for most business types. Their services include Access to a payment gateway, ACH processing, and chargeback protection.

Connected.co payment processing

Connected.co offers payment processing services for most business types including high-risk

Connected.co Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support No
Most Common Complaint N/A

No Public Complaints

Our extensive search reveals that there are currently no Connected.co complaints alleging the company as a ripoff or a scam. This suggests that Connected.co is proactive in customer support, particularly noteworthy as high-risk processors often face more challenges in this area than standard-risk processors. Consistently maintaining a complaint-free record is a significant achievement in this industry.

Connected.co Lawsuits

We have diligently searched and found no evidence of outstanding class-action lawsuits or FTC complaints against Connected.co. For merchants considering alternative dispute resolution methods, we recommend exploring options like reporting to relevant supervisory organizations as a non-litigious approach.

Connected.co Customer Service Options

The Connected.co website offers general contact methods including phone and email, although it does not feature a dedicated customer support number. Despite this, customer service accessibility remains a strong point for the company.

Accessible Connected.co Customer Service Number

  • (424) 322-2573 – General Customer Service

Other Support Options

  • Support form on its website

Given these factors, we assign Connected.co an “A” rating in this category. However, to be considered a top-rated customer service processor, further expansion of customer support options might be beneficial.

Connected.co Online Ratings

Here's How They Rate Online

Online Ratings Summary
Total Complaints 0
Resolved Complaints 0

Clean Complaint Record

Connected.co has an “A+” rating with the Better Business Bureau and has been BBB accredited since 2016. The company has not received any complaints in the past 3 years. It also has not received any informal reviews.

An “A” Performance

Given the company’s clear complaint record, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Connected.co Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate 1.00% - 4.99%+
Keyed-In Rate 1.00% - 4.99%+
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

Connected.co Contract Terms

Currently, specific details about Connected.co’s standard contract are not publicly disclosed. The company appears to tailor its pricing and contract terms to the unique needs of each merchant, factoring in business type, geographic location, and transaction history. Given Connected.co’s diverse clientele, it’s possible that equipment leasing options might be offered to meet specific operational requirements.

High Risk, High Fees

Operating within high-risk sectors often entails higher rates and stringent contract terms due to the elevated risk of chargebacks. Additionally, Connected.co may implement cash reserves as a protective measure against fraud. Merchants affiliated with high-risk industries should anticipate more rigorous contract stipulations with Connected.co.

No Red Flags

The lack of complaints regarding Connected.co’s contract terms leads to an “A” rating in this area, although this assessment is made without direct access to specific contract details. While Connected.co caters to high-risk merchants, its pricing structure may not match the affordability of the most cost-effective merchant accounts in the market.

Business owners in search of competitive merchant services should consider our curated list of the best merchant accounts.

Connected.co Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside/Outside Sales Team

Connected.co appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any Connected.co reviews that report unethical behavior by the company’s sales staff. This compares favorably to our list of best credit card processors.

No Misleading Quotes

Connected.co does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that you are being charged undisclosed Connected.co fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

Our Connected.co Review Summary

Our Final Thoughts

Based on all the available information, Connected.co ranks as a reliable merchant services provider. Although specific details about the company’s sales tactics and contract terms are somewhat scarce, its unblemished complaint record speaks to its commitment to customer satisfaction. However, even when dealing with highly rated companies like Connected.co, we advise merchants to thoroughly scrutinize any contract terms they are presented with. They should also compare the pricing with that of top-rated high-risk processors to secure the best possible terms for their business. Taking this proactive approach will empower merchants to make a well-informed decision that aligns with their unique requirements while minimizing unnecessary risks.

Location & Ownership

Connected.co is headquartered at 520 Broadway, Santa Monica, California, and is a registered ISO of Humboldt Merchant Services, Eureka, California. JW Epply is the CEO of Connected.co.Connected.co Review Table of Contents

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Connected.co Treat You?

1 User Reviews

  • Theo April

    Connected.co has been a game-changer for my business! The seamless integration of their services into our operations has streamlined our workflow like never before. From managing customer data to tracking sales, everything is a breeze now. The user-friendly interface makes it easy for my team to adapt quickly, saving us valuable time and effort.

    I can’t emphasize enough how much Connected.co has boosted our productivity and efficiency. Their prompt customer support is impressive, always addressing our queries with utmost professionalism. With Connected.co, I feel more in control of my business, making informed decisions based on real-time insights.

    I highly recommend Connected.co to any business looking to stay ahead in this fast-paced digital world. It’s a reliable, robust, and indispensable tool that has truly revolutionized the way we operate. Thank you, Connected.co, for being an invaluable partner in our success!

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