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Connected.co Review: Fees, Complaints, Comparisons & Lawsuits
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A Full-Service Merchant Account Provider
Founded in 1998, Connected.co is a merchant account provider that specializes in serving high-risk and hard-to-place business types. The company advertises that it can assist medical marijuana vendors with payment processing, but it does not explicitly state whether it can process credit card payment payments for marijuana and CBD merchants.
Connected.co Payment Processing
Connected.co processes all major debit and credit cards for most business types. Their services include Access to a payment gateway, ACH processing, and chargeback protection.
Connected.co Location & Ownership
Connected.co Review Table of Contents
- Costs & Contract: Connected.co offers variable contract terms depending on each merchant’s business type, size, and processing history.
- Complaints & Service: Connected.co complaints number fewer than 10 on public complaints forums.
- BBB Rating: Connected.co currently has an “A+” rating with the Better Business Bureau and has received 0 complaints in the last 3 years.
- Sales & Marketing: Connected.co hires independent sales agents but has not received any complaints about its sales practices.
Connected.co Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||No|
|Most Common Complaint||N/A|
No Public Complaints
We are currently unable to locate any Connected.co complaints that accuse the company of being a ripoff or a scam. This seems to indicate that Connected.co employs a proactive and available customer support team, as high-risk processors typically receive more complaints than standard-risk processors.
We have not found any outstanding class-action lawsuits or FTC complaints filed against Connected.co. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Connected.co Customer Service Options
The Connected.co website provides general phone and email contact information but does not list a dedicated customer support number.
We have located a single Connected.co customer service number:
(424) 322-2573 – General Customer Service
Connected.co also offers a support form on its website.
We will award Connected.co an “A” rating in this category, but the company’s current customer support options do not qualify it as a top-rated customer service processor.
Connected.co Online Ratings
Here's How They Rate Online
Clean Complaint Record
Connected.co has an “A+” rating with the Better Business Bureau and has been BBB accredited since 2016. The company has not received any complaints in the past 3 years. It also has not received any informal reviews.
An “A” Performance
Given the company’s clear complaint record, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Connected.co Fees, Rates & Costs
A Closer Look at The Contract
|Swiped Rate||1.00% - 4.99%+|
|Keyed-In Rate||1.00% - 4.99%+|
|Early Termination Fee||Variable|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
Connected.co Contract Terms
There is no publicly available information about the standard Connected.co contract at this time. It is likely that the company customizes its pricing and terms according to each merchant’s business type, location, and processing history. The company’s wide range of preferred merchant types means that it could offer long-term equipment leases for certain merchants’ needs.
High Risk, High Fees
High-risk payment processors tend to charge higher-than-average rates due to the increased risk of chargebacks in high-risk industries. They may also enforce cash reserves to insulate themselves from fraud losses. High-risk merchants should therefore expect to receive stricter contract terms when processing payments through Connected.co.
No Red Flags
The total absence of Connected.co complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific pricing. It is unlikely that Connected.co’s high-risk pricing will be competitive with the cheapest merchant accounts. We also encourage merchants to check out our list of the providers of the best merchant accounts.
Connected.co Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Inside/Outside Sales Team
Connected.co appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any Connected.co reviews that report unethical behavior by the company’s sales staff. This compares favorably to our list of best credit card processors.
No Misleading Quotes
Connected.co does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that you are being charged undisclosed Connected.co fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
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