Connected.co Reviews & Complaints
A Full-Service Merchant Account Provider
Founded in 1998, Connected.co is a merchant account provider that specializes in serving high-risk and hard-to-place business types. The company advertises that it can assist medical marijuana vendors with payment processing, but it does not explicitly state whether it can process credit card payment payments for marijuana and CBD merchants.
Connected.co Payment Processing
Connected.co processes all major debit and credit cards for most business types. Their services include Access to a payment gateway, ACH processing, and chargeback protection.
Connected.co Location & Ownership
Connected.co is headquartered at 520 Broadway, Santa Monica, California, and is a registered ISO of Humboldt Merchant Services, Eureka, California. JW Epply is the CEO of Connected.co.Connected.co Review Table of Contents
Connected.co Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
---|---|
Live Customer Support | No |
Most Common Complaint | N/A |
No Public Complaints
Our extensive search reveals that there are currently no Connected.co complaints alleging the company as a ripoff or a scam. This suggests that Connected.co is proactive in customer support, particularly noteworthy as high-risk processors often face more challenges in this area than standard-risk processors. Consistently maintaining a complaint-free record is a significant achievement in this industry.
Connected.co Lawsuits
We have diligently searched and found no evidence of outstanding class-action lawsuits or FTC complaints against Connected.co. For merchants considering alternative dispute resolution methods, we recommend exploring options like reporting to relevant supervisory organizations as a non-litigious approach.
Connected.co Customer Service Options
The Connected.co website offers general contact methods including phone and email, although it does not feature a dedicated customer support number. Despite this, customer service accessibility remains a strong point for the company.
Accessible Connected.co Customer Service Number
- (424) 322-2573 – General Customer Service
Other Support Options
- Support form on its website
Given these factors, we assign Connected.co an “A” rating in this category. However, to be considered a top-rated customer service processor, further expansion of customer support options might be beneficial.
Connected.co Online Ratings
Here's How They Rate Online
Total Complaints | 0 |
---|---|
Resolved Complaints | 0 |
Clean Complaint Record
Connected.co has an “A+” rating with the Better Business Bureau and has been BBB accredited since 2016. The company has not received any complaints in the past 3 years. It also has not received any informal reviews.
An “A” Performance
Given the company’s clear complaint record, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Connected.co Fees, Rates & Costs
A Closer Look at The Contract
Swiped Rate | 1.00% - 4.99%+ |
---|---|
Keyed-In Rate | 1.00% - 4.99%+ |
Early Termination Fee | Variable |
PCI Compliance Fee | Variable |
Equipment Lease Terms | Variable |
Connected.co Contract Terms
Currently, specific details about Connected.co’s standard contract are not publicly disclosed. The company appears to tailor its pricing and contract terms to the unique needs of each merchant, factoring in business type, geographic location, and transaction history. Given Connected.co’s diverse clientele, it’s possible that equipment leasing options might be offered to meet specific operational requirements.
High Risk, High Fees
Operating within high-risk sectors often entails higher rates and stringent contract terms due to the elevated risk of chargebacks. Additionally, Connected.co may implement cash reserves as a protective measure against fraud. Merchants affiliated with high-risk industries should anticipate more rigorous contract stipulations with Connected.co.
No Red Flags
The lack of complaints regarding Connected.co’s contract terms leads to an “A” rating in this area, although this assessment is made without direct access to specific contract details. While Connected.co caters to high-risk merchants, its pricing structure may not match the affordability of the most cost-effective merchant accounts in the market.
Business owners in search of competitive merchant services should consider our curated list of the best merchant accounts.
Connected.co Employee Reviews & Sales Tacitcs
Should You Work For Them?
Employs Independent Resellers | Yes |
---|---|
Advertises Deceptive Rates | No |
Discloses All Important Terms | No |
Inside/Outside Sales Team
Connected.co appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any Connected.co reviews that report unethical behavior by the company’s sales staff. This compares favorably to our list of best credit card processors.
No Misleading Quotes
Connected.co does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that you are being charged undisclosed Connected.co fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our Connected.co Review Summary
Our Final Thoughts
A Reliable Option for Most Merchants
According to all available information, Connected.co rates as a dependable merchant services provider. There is not a lot of specific information available about the company’s sales tactics or contract terms at this time, but its clean complaint record is a very positive sign. Even when dealing with companies that rate highly by our standards, we urge merchants to thoroughly examine the terms of any contract they are given and to compare its pricing to top-rated high-risk processors.
If you found this article helpful, please share it!
Theo April
Connected.co has been a game-changer for my business! The seamless integration of their services into our operations has streamlined our workflow like never before. From managing customer data to tracking sales, everything is a breeze now. The user-friendly interface makes it easy for my team to adapt quickly, saving us valuable time and effort.
I can’t emphasize enough how much Connected.co has boosted our productivity and efficiency. Their prompt customer support is impressive, always addressing our queries with utmost professionalism. With Connected.co, I feel more in control of my business, making informed decisions based on real-time insights.
I highly recommend Connected.co to any business looking to stay ahead in this fast-paced digital world. It’s a reliable, robust, and indispensable tool that has truly revolutionized the way we operate. Thank you, Connected.co, for being an invaluable partner in our success!