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Convenient Payments Review: Fees, Complaints, Comparisons & Lawsuits
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Note: As of early 2023, it appears that Convenient Payments has rebranded as IntelliPay. We will be providing a new IntelliPay review shortly.
Offering Merchant Services Since 2012
Founded in 2012, Convenient Payments is a Draper, Utah-based merchant account provider that is capable of serving most standard-risk business types. The company also does business as IntelliPay, a Salt Lake City, Utah-based credit card processor.
According to the company’s website, Convenient Payments provides merchant services including credit and debit card processing to government entities as well as businesses in the education, property management, non-profit, medical, and dental industries. They also offer ACH/ECheck transactions in person, over the phone, through the internet or through their automated recurring payment module. They have a particular focus on the ability to add service and convenience fees to payments and offer a proprietary suite of software.
Convenient Payments Location and Ownership
Convenient Payments Review Table of Contents
- Costs & Contract: Convenient Payments appears to offer variable contract terms that depend…
- Complaints & Service: Convenient Payments complaints number fewer than 10 on…
- BBB Rating: Convenient Payments does not have a profile with the Better Business Bureau at…
- Sales & Marketing: Convenient Payments does not appear to hire independent sales agents and has not…
Convenient Payments Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Unknown|
|Most Common Complaint||N/A|
Clean Complaint Record
We cannot locate any negative Convenient Payments reviews, so it is unlikely that the company is a scam or a ripoff. Convenient Payments provides a phone number on its website, but it’s unclear whether this is a customer support line or a general sales line. It is very likely that the company offers after-hours support through its backend processor, but it does not share details about its customer support on its website.
Convenient Payment Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Convenient Payments. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Capable Support Team
In general, it appears that Convenient Payments resolves most of its complaints in-house before they can be posted to public forums. We have accordingly assigned it an “A” rating at this time, but it is not considered to be a top payment processor for customer service at this time.
Convenient Payments Online Ratings
Here's How They Rate Online
The Better Business Bureau does not maintain a profile for Convenient Payments at this time. As a result, we will not factor a BBB rating into this review.
Convenient Payments Fees, Rates & Costs
A Closer Look at The Contract
|Swiped Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Virtual Terminal Rate||1.00% - 4.99%|
|Payment Gateway Fee||Undisclosed|
|Early Termination Fee||Undisclosed|
|PCI Compliance Fee||Undisclosed|
|Equipment Lease Terms||Undisclosed|
Convenient Payments Terms and Conditions
There is very little publicly available information about the standard Convenient Payments contract. The company does not provide its terms and conditions on its website, and there are no merchant complaints that cite specific Convenient Payments rates or fees. The company’s website states that it offers traditional pricing, convenience fee pricing (in which customers offset the cost of transaction fees), and something called “service fee” pricing, which it calls a “$0 cost processing solution.” It is likely that this pricing model resembles subscription- or membership-based pricing models, but Convenient Payments does not elaborate on how it works.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Convenient Payments also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and Convenient Payments fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
No Pricing Complaints
Without any information about the company’s backend processor or its contract terms, it is difficult to know what merchants should expect with Convenient Payments. However, the total lack of Convenient Payments complaints related to its pricing suggests that most Convenient Payments merchants are satisfied with the rates and fees they pay. Perhaps the company offers rates that can rival the cheapest merchant accounts available, but that is unclear at this time. If you have any specific knowledge of the standard Convenient Payments contract (including any early termination fees or PCI compliance fees), please share that information in the comment section below this Convenient Payments review.
Convenient Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Mixed Sales Approach
Convenient Payments appears to primarily market its services via traditional advertising, strategic partnerships, and an in-house sales team. It’s possible that the company also employs independently contracted sales agents, but we cannot find any Convenient Payments reviews related to its sales agents at this time.
No Red Flags
As a result, we will assume that the company typically discloses all relevant terms and fees. This is supported by the fact that the Convenient Payments website does not advertise any deceptive rate quotes or unrealistic guarantees. If you suspect that Convenient Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.
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