Convenient Payments Reviews & Complaints

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How did they treat you? ▼

Note: As of early 2023, it appears that Convenient Payments has rebranded as IntelliPay. We will be providing a new IntelliPay review shortly.


In this review of Convenient Payments, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will understand whether Convenient Payments meets your payment processing needs.

About Convenient Payments

Founded in 2012, Convenient Payments is a Draper, Utah-based merchant account provider that is capable of serving most standard-risk business types. The company also does business as IntelliPay, a Salt Lake City, Utah-based credit card processor.

Payment Processing

According to the company's website, Convenient Payments provides merchant services including credit and debit card processing to government entities as well as businesses in the education, property management, non-profit, medical, and dental industries. They also offer ACH/ECheck transactions in person, over the phone, through the internet or through their automated recurring payment module. They have a particular focus on the ability to add service and convenience fees to payments and offer a proprietary suite of software.

Convenient Payments Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Unknown
Most Common Complaint N/A

Clean Complaint Record

Our search for negative Convenient Payments reviews has yielded no significant results, suggesting that the company is likely reputable and not involved in scams or fraudulent activities. Convenient Payments lists a phone number on its website; however, it is not specified whether this number is for customer support or general inquiries. The company seems to offer after-hours support through its backend processor, though detailed information about its customer support operations is not explicitly mentioned on the website.

Convenient Payment Lawsuits

No significant class-action lawsuits or FTC complaints have been identified against Convenient Payments. Merchants with unresolved issues are encouraged to consider reporting their experiences to relevant supervisory organizations as a non-litigious approach to seeking resolution.

Capable Support Team

Convenient Payments appears to effectively handle most complaints internally before they become public. This proactive approach to customer service has earned it an “A” rating. However, it should be noted that Convenient Payments is not currently ranked among the top payment processors for customer service. Such evaluations are subject to change, and this assessment may be updated in response to new customer reviews and feedback.

Convenient Payments Online Ratings

Here's How They Rate Online

No Profile

The Better Business Bureau does not maintain a profile for Convenient Payments at this time. As a result, we will not factor a BBB rating into this review.

Convenient Payments Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Convenient Payments Terms and Conditions

Currently, specific details about Convenient Payments’ standard contract are not publicly disclosed. The absence of this information on their website, coupled with a lack of merchant feedback mentioning particular rates or fees, makes it challenging to understand the company’s pricing structure. According to the company’s website, it offers traditional pricing models, convenience fee pricing where customers cover transaction fees, and a “service fee” pricing that promises a “$0 cost processing solution.” The exact workings of the “service fee” pricing model remain unclear, as the company does not provide details on its implementation.

Virtual Terminal and Payment Gateway Pricing

Convenient Payments highlights its virtual terminal and payment gateway solutions on its website but does not specify their pricing. Expectedly, additional fees, such as gateway fees, technical support fees, batch fees, and other transaction-related charges, apply to these e-commerce services.

No Pricing Complaints

In the absence of detailed information on Convenient Payments’ processing partner or comprehensive contract terms, it’s hard to set precise expectations for merchants considering their services. Nonetheless, the lack of complaints concerning the company’s pricing indicates a general merchant satisfaction with the financial terms offered. While it’s possible Convenient Payments provides competitive rates, the specifics remain uncertain. Merchants or individuals with insight into Convenient Payments’ contractual details, including any early termination or PCI compliance fees, are encouraged to contribute this information in the comments section to aid others in making informed decisions.

Convenient Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Mixed Sales Approach

Convenient Payments appears to primarily market its services via traditional advertising, strategic partnerships, and an in-house sales team. It’s possible that the company also employs independently contracted sales agents, but we cannot find any Convenient Payments reviews related to its sales agents at this time.

No Red Flags

As a result, we will assume that the company typically discloses all relevant terms and fees. This is supported by the fact that the Convenient Payments website does not advertise any deceptive rate quotes or unrealistic guarantees. If you suspect that Convenient Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

Our Convenient Payments Review Summary

Our Final Thoughts

Convenient Payments is regarded as a reliable merchant services provider based on the information available. Notably, the company has maintained a spotless record, with zero complaints reported across consumer protection forums. This impressive feat underscores a commitment to customer satisfaction and operational integrity. However, a lack of publicly disclosed pricing details raises questions regarding transparency. Without a clear understanding of fees and terms upfront, merchants may find it challenging to assess the company’s offerings against their specific needs and financial constraints.

Merchants should exercise due diligence when entering into agreements with Convenient Payments. Carefully reviewing the contract terms and thoroughly understanding all fees and obligations is essential. Comparing these details with those of other top-rated processors can provide valuable insights, ensuring merchants receive the most favorable terms possible. Even when dealing with “A” rated providers, a comprehensive comparison will help merchants navigate the complexities of the payment processing landscape, ensuring they select a solution that aligns with their business goals and financial health.

Location and Ownership

Convenient Payments is a registered ISO/MSP of Woodforest Bank, Houston, Texas. Casey LeLoux is the CEO of Convenient Payments, which is headquartered at 12884 Frontrunner Blvd, Suite 220 Draper, UT.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Convenient Payments Treat You?

1 User Reviews

  • Adrian Katherine

    I just had to take a moment to share my fantastic experience with Convenient Payments. As a busy professional, I’m always on the lookout for solutions that simplify my life, and this payment service has exceeded all expectations.

    Convenient Payments has revolutionized the way I handle transactions. The signup process was a breeze, and their team was incredibly helpful in getting me up and running in no time. The level of customer service is top-notch, and they genuinely care about their clients’ success.

    One of the standout features for me is the sheer convenience (pun intended!) it offers. I can now accept payments from my clients effortlessly, whether they prefer credit cards, e-wallets, or bank transfers. This flexibility has significantly improved customer satisfaction and, as a result, my business’s bottom line.

    Security is paramount in today’s digital landscape, and I’m happy to say that Convenient Payments takes it very seriously. Their robust encryption and fraud prevention measures give me peace of mind, knowing that sensitive data is always protected.

    Navigating through the user-friendly interface is a breeze. I can access real-time transaction data, generate detailed reports, and even set up recurring billing for my repeat clients—all in a few clicks.

    What truly sets Convenient Payments apart is their seamless integration with my existing systems. No need to disrupt my current processes; it simply slotted right in, saving me valuable time and resources.

    Overall, I can’t recommend Convenient Payments enough. It’s a game-changer for any business looking to enhance their payment experience. Trust me; once you make the switch, you’ll wonder how you ever managed without it. Kudos to the team behind this remarkable service!

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