Credomatic Merchant Services Reviews & Complaints

Credomatic Merchant Services Logo
4.5
full star full star full star full star empty star

How did they treat you? ▼

Pros & Cons
Pros: Cons:
User-friendly interface Higher fees for non-qualified transactions
Third-party processor Not ideal for low-volume businesses
Flat-rate pricing Limited to US-based, non-high-risk merchants
Best for multiple sales channels Tiered pricing can be costly
Comprehensive equipment options Lack of pricing transparency
Overcharges Reported

Getting the lowest costs with Credomatic?
Probably not.
>>> See what we are finding <<<

Overview

In this review of Credomatic Merchant Services, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will understand whether Credomatic Merchant Services meets your payment processing needs.

About Credomatic Merchant Services

Credomatic Merchant Services, also known as Credomatic of Florida, Inc., is a merchant account provider that was founded in 1981. The company is a U.S.-based subsidiary of BAC Credomatic Network and appears to rely on TSYS for its processing network.

Credomatic Merchant Services Payment Processing

Credomatic Merchant Services processes most major debit and credit cards for most business types. Their services include EMV readers and card swipers, POS solutions, wireless and mobile processing, access to multiple payment gateways, OptBlue American Express processing, e-check processing, gift and loyalty programs, data reporting and analysis, payroll and marketing services, and cash advances. The company provides retail merchants with Global Bay Merchant POS systems while offering restaurants Focus POS, Ordyx, and Ambur.

Mobile Payment Services of Credomatic Merchant Services

Credomatic Merchant Services provides a comprehensive mobile payment service catering to businesses that require on-the-go transaction capabilities. This service enables businesses to accept and process card transactions directly from a mobile device. It's particularly beneficial for outdoor vendors, event organizers, and mobile service providers, offering an increased level of transactional convenience and flexibility.

E-Commerce Payment Processing from Credomatic Merchant Services

In response to the rising trend of online shopping, Credomatic Merchant Services offers a secure online payment processing service. They provide an efficient online payment gateway that allows businesses to easily manage online transactions, meeting the needs of a digitally inclined customer base.

Virtual Terminal Services by Credomatic Merchant Services

Credomatic Merchant Services provides a virtual terminal service for businesses that primarily operate via mail or phone orders. This service allows businesses to manually input card information into a secure web-based system, providing a versatile solution for remote payment processing.

Integrated Business Management Tools by Credomatic Merchant Services

Beyond their payment processing services, Credomatic Merchant Services also offers integrated software solutions aimed at enhancing various aspects of business operations. These tools cover functionalities such as payment processing, inventory management, CRM, and data analytics, contributing to improved operational efficiency for businesses.

Credomatic Merchant Services payment processing
Credomatic Merchant Services offers most standard processing services
Overcharges Reported

Getting the lowest costs with Credomatic?
Probably not.
>>> See what we are finding <<<

Credomatic Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

No Complaints

Our research indicates a minimal number of Credomatic Merchant Services reviews with complaints. Notably, there are no allegations of the company being a ripoff or a scam. Credomatic’s strategy of assigning dedicated in-house relationship managers to specific merchants appears to be an effective approach in addressing and preventing public complaints. We welcome your personal experiences with Credomatic Merchant Services; please share your review in the comments below to aid others in their decision-making process.

Credomatic Merchant Services Lawsuits

As of our latest check, there are no outstanding class-action lawsuits or Federal Trade Commission (FTC) complaints against Credomatic Merchant Services. Clients looking for non-litigious resolutions are encouraged to report their issues to relevant supervisory organizations.

Credomatic Merchant Services Customer Support Options

Although Credomatic Merchant Services may not be ranked among the top payment processors for customer service, its initiative in employing relationship managers and providing a dedicated support phone number are commendable efforts towards customer satisfaction. If you have interacted with their customer service, your insights would be highly valuable. Please share your experience in the comment section of this review.

Credomatic Merchant Services Customer Service Numbers

  • (877) 372-3012 – General Support
  • (305) 372-3012 – Local Office
  • (305) 670-5217 – Fax

Other Support Options

Overcharges Reported

Getting the lowest costs with Credomatic?
Probably not.
>>> See what we are finding <<<

Credomatic Online Ratings

Here's How They Rate Online

Online Ratings Summary
Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

No BBB Complaints

Credomatic Merchant Services is not an accredited business of the Better Business Bureau and currently has no rating, though it previously had an “A+”. The company has received 0 complaints in the past 36 months. Credomatic Merchant Services has also received 0 informal reviews on its BBB profile.

An “A” Performance

In light of the company’s clean complaint record, we agree with the BBB’s former rating at this time. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Credomatic Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Interchange-Plus
Equipment Leasing Unclear

Interchange-Plus Pricing Structure

Credomatic Merchant Services typically enters into a three-year contract with merchants, featuring automatic one-year renewals. The agreement includes an early termination fee of $250, a monthly minimum fee of $25, a monthly statement fee of $10, and a PCI Compliance fee of $7.50 per month. Additionally, Credomatic emphasizes its commitment to offering interchange-plus pricing to all merchants, a model known for its transparency in billing practices.

Concerns Over Early Termination Fee

A subsequent iteration of the company’s terms, seemingly more recent than the previously cited contract, outlines an early termination fee of $1,500. Such a significant fee is notably high and, surprisingly, has not led to widespread negative feedback from merchants. While this fee might not apply in all cases, its mere potential could deter some businesses from engaging with Credomatic Merchant Services, impacting its competitiveness against the most affordable merchant accounts. Merchants are advised to exercise caution and clarify the conditions under which this fee might be imposed before finalizing any agreements.

Evaluation of Contract Terms

The outlined contract terms, while not exceptional, have not been a major source of complaints among merchants regarding Credomatic Merchant Services. Therefore, despite some concerns, particularly regarding the high potential early termination fee, Credomatic Merchant Services will be assigned a “C” rating in this evaluation. Businesses are encouraged to share their experiences, especially concerning fees and contract specifics, to aid others in making informed decisions.

Overcharges Reported

Getting the lowest costs with Credomatic?
Probably not.
>>> See what we are finding <<<

Credomatic Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

Credomatic Sales Approach

Credomatic appears to utilize referral programs and W2-employed sales agents to market its services. The use of W2 agents tends to allow a company to exercise greater control over the conduct of its agents, resulting in lower client complaints. We are unable to find any Credomatic reviews that mention the company’s sales team, which suggests that its agents are well-trained and appropriately regulated. That said, we always recommend that merchants consider a third-party statement audit to find and eliminate hidden fees.

No Deceptive Advertising

As another point in the company’s credit, Credomatic also does not appear to engage in any deceptive advertising strategies in its official materials. We will therefore award it an “A” in this category.

Overcharges Reported

Getting the lowest costs with Credomatic?
Probably not.
>>> See what we are finding <<<

Our Credomatic Review Summary

Our Final Thoughts

Credomatic Merchant Services rates as a reliable credit card processing provider according to our criteria. The company boasts zero public complaints and emphasizes quality customer service and transparent sales strategies. However, its industry-average contract terms slightly lower its overall score.

Despite these strengths, we advise business owners to thoroughly read all documentation before signing up with Credomatic. Additionally, comparing its costs and terms with those offered by top-rated merchant services providers is crucial. This due diligence ensures that businesses can secure the most favorable terms and optimal service for their specific needs, ultimately enhancing their credit card processing experience.

Location & Ownership

The company’s U.S.A. headquarters is located at 9155 S Dadeland Blvd, Miami, FL 33156. The company is an ISO/MSP of BAC Florida Bank, Miami, Florida, and the CEO of Credomatic is Rodolfo Tabash Espinach.

If you found this article helpful, please share it!

Overcharges Reported

Getting the lowest costs with Credomatic?
Probably not.
>>> See what we are finding <<<

Testimonials & Complaints

How Did Credomatic Treat You?

Overcharges Reported

Getting the lowest costs with Credomatic?
Probably not.
>>> See what we are finding <<<

1 User Reviews

  • Ezra Pamela

    I’ve been a loyal customer of Credomatic for several years now, and I can confidently say that they have exceeded all my expectations as a merchant service provider. Working with them has been an absolute pleasure!

    From the very beginning, Credomatic’s team showed genuine interest in understanding my business needs. They took the time to listen and offered a tailored solution that perfectly aligned with my requirements. It’s evident that they value their customers and treat us as partners, not just account numbers.

    What sets Credomatic apart is their user-friendly platform. It’s so intuitive that even a non-tech-savvy person like me can navigate through it effortlessly. Managing transactions, tracking sales, and accessing insightful reports have become a breeze, which has greatly improved my business’s efficiency.

    When it comes to pricing, Credomatic has been upfront and transparent. There are no hidden fees or surprises in my monthly statements, which is a huge relief. Their competitive rates have also saved me money, making them a cost-effective choice for any business.

    I must commend their outstanding customer support team. Whenever I have a question or encounter an issue, they respond promptly and professionally. I never feel like I’m just another customer; they genuinely care about my success and are always willing to go the extra mile to help.

    Security is of utmost importance in the payment processing industry, and Credomatic takes it seriously. I trust their robust security measures to safeguard my customers’ sensitive information, giving me peace of mind.

    Over the years, Credomatic has consistently demonstrated their commitment to innovation. They keep up with the latest trends and technological advancements, offering cutting-edge solutions to enhance my business operations.

    In conclusion, I can confidently say that Credomatic is more than just a merchant service provider; they are a true partner in my business’s growth and success. Their exceptional service, user-friendly platform, transparent pricing, and top-notch security make them stand out in the industry. If you’re looking for a reliable and customer-focused solution for your payment processing needs, I wholeheartedly recommend Credomatic. They have earned my trust and loyalty, and I’m sure they’ll do the same for you!

Tell Us How They Treated You

Sharing your experience influences our rating and helps other business owners make informed decisions. Promotional content and contact information will not be published. Please provide a detailed summary of your experience.

Copyright

Copyright © 2024 CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.

Overcharges Reported

Getting the lowest costs with Credomatic?
Probably not.
>>> See what we are finding <<<