Crowdrise Overview

Crowdrise May Have Overcharged You

If you accepted credit cards through Crowdrise or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.

Crowdsourced Fundraising Platform

Founded in May 2010, Crowdrise, a GoFundMe company, is a fundraising platform and payment processor that specializes in crowdsourced funding for individuals and non-profit merchant accounts. It was acquired by GoFundMe in 2017 and subsequently relaunched in March 2018. The company utilizes Network for Good and WePay as its back end credit card processors.

Crowdrise Location and Ownership

Jeffrey and Robert Wolfe are the co-founders of Crowdrise, which is headquartered at 301 W 4th St #440, Royal Oak, Michigan 48067.

Crowdrise Review Table of Contents

  • Costs & Contract: Crowdrise offers two different pricing plans with a transaction rate of 2.9% plus $0.30 as well as a platform fee.
  • Complaints & Service: Crowdrise has received fewer than 10 public complaints.
  • BBB Rating: Crowdrise has no rating with the Better Business Bureau and has received 0  complaints and 2 reviews in the past 3 years.
  • Sales & Marketing: Crowdrise does not appear to hire independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Crowdrise
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Products & Services Offered

  • Debit and credit card processing
  • Unlimited donation pages
  • Donor management and outreach tools
  • Donor rewards program
  • Salesforce integration
  • Social media integration

Types of Businesses Served

  • Non-profits
  • Event planners

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Crowdrise Rates, Fees, and Costs

Key Points

Flat Fee 2.9%+$0.30
GoFundMe Plan Fee 0% Of Transactions
Essential Plan Fee 5% Of Transactions
Early Termination Fee $0
PCI Compliance Fee $0

Two Pricing Plans

Crowdrise offers two pricing plans: “GoFundMe” and “Essential.” The GoFundMe plan is a free plan that charges 6% per transaction, but it also includes another 2.9% plus $0.30. It offers unlimited fundraising pages, instant access to funds, mobile optimization for donation pages, social sharing tools, and integrated event registration. The Premium plan does not list its monthly fee, but an earlier equivalent plan from Crowdrise cost $50 per month.

The Essential plan charges a reduced platform transaction fee of 5% plus 2.9% plus $0.30 per transaction, for a total of 7.9% plus $0.30 per transaction. The Premium plan includes all of the Essential plan’s product features plus a dedicated success rep, a private training session, increased campaign visibility, custom branding, custom emails, double rewards points, and Salesforce integration.

Higher-Than-Average Fees

Crowdrise’s effective transaction fees do not compare favorably to industry averages under either plan. Although the company offers a free monthly plan, the accompanying per-transaction cost of 7.9% plus $0.30 is far greater than even the highest rates charged by most processors. Crowdrise may be appealing for some non-profit organizations due to its easy setup and full feature package, but in terms of basic payment processing, its costs are higher than could be found through a traditional merchant account on an interchange-plus pricing plan. Merchants should consider these cheaper options before signing up for service. There are no complaints that accuse the company of excessive or unexpected fees, so we will take that into account when scoring this section.

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Response from Crowdrise

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Crowdrise Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

We are currently able to locate only a handful of negative Crowdrise reviews, none of which describe the service as a ripoff or a scam. These complaints cite varying issues, including but not limited to unclear pricing, poor customer service, delayed deposits, and fraudulent initiatives hosted on the platform. These complaints do not paint a picture of any widespread or persistent issues with Crowdrise’s customer service, and the overall number of complaints is low for a free, growing service. These complaints are also counterbalanced by a few dozen positive testimonials for the company on sites like SiteJabber and CrowdsUnite.

Crowdrise Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Crowdrise. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Crowdrise Customer Support Options

In general, most Crowdrise users seem satisfied with the service they receive. Crowdrise offers email support, live chat, social media channels, and an FAQ section for its users. Users subscribed to the platform’s “Premium” plan receive feedback from customer support within 4 hours. These contact options are close to what we expect from top-rated processors for great customer service.

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Response from Crowdrise

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Crowdrise BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 1
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Under 10 Complaints

Crowdrise currently has no rating with the Better Business Bureau and is not accredited at this time. The company has received 0 complaints on its BBB profile, which was related to an advertising or sales issue. This complaint either was resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.

What Merchants Say

Though Crowdrise hasn’t received any complaints on its BBB profile, the company has received two negative reviews. One review describes a donor being overcharged:

I recently donated using Crowdrise but was charged 5 times for my donation. I have attempted to contact the company 3 times and have not received ANY help or response. No phone number listed, just an email form which they obviously do not pay attention to.

An “A” Grade

Crowdrise’s BBB profile has only been active since September 2015, but only one complaint in that time is still a very low number. We therefore agree with the BBB’s rating, but merchants should note that there are good reasons to be skeptical of the BBB’s information.

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Response from Crowdrise

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

No Sales Issues

Crowdrise appears to primarily market its services via social promotion, traditional advertising, and strategic partnerships. There is no evidence that the company employs a team of independently contracted sales agents, and we have not located any Crowdrise complaints that refer to the company’s sales team.

Pricing Disclosure

Crowdrise provides most of its pricing details on its website, so merchants should be able to find all relevant fees by reading through the company’s FAQ section. Merchants should be aware that Crowdrise’s transaction fee and its payment processing fee will both apply to all donations processed on the platform, making its effective per-donation rate the sum of those two fees. If you suspect that Crowdrise has added extra fees to your bill, you can double-check your pricing with a third-party statement audit.

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Response from Crowdrise

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Crowdrise Marketing Example

Crowdrise Logo

Our Opinion of Crowdrise

A Great Fundraising Tool

Crowdrise rates as a solid payment processor for fundraisers and non-profit organizations. The company’s website does not list all of its monthly fees, but its pricing will range from average to higher-than-average in any case. Crowdrise, while not a typical merchant services provider, appears to be an easy-to-use tool with a low number of total complaints filed against it. Non-profit organizations should still compare the service to the value offered by other top-rated non-profit credit card processors.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,156,834 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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